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Reviews of Coastlands Musgrave Hotel

4 out of 5
Coastlands Musgrave Hotel
315-319 Peter Mokaba Ridge, Durban, KwaZulu-Natal

Reviews

7.6

Good

Rating 10 - Excellent. 49 out of 146 reviews" "
Rating 8 - Good. 51 out of 146 reviews" "
Rating 6 - Okay. 23 out of 146 reviews" "
Rating 4 - Poor. 9 out of 146 reviews" "
Rating 2 - Terrible. 14 out of 146 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zakhele

Stayed 2 nights in Dec 2023

6/10 Okay

tamara

Liked: Cleanliness
Disliked: Staff & service
The hotel is amazing and so is the vibe . However the receptionist Lola is very rude and has poor customer service. She refused to send someone up to clean the room . We had stayed over 2 nights. The phone in the room doesn't work . The management and service from the receptionist at at the restaurant was horrible. The place is amazing the staff though treat the guests terrible. Love the Spa tho 😇
Stayed 2 nights in Dec 2023

2/10 Terrible

Rafael

Stayed 1 night in Dec 2023

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Sep 2023

8/10 Good

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Promise

Stayed 1 night in Jun 2023

2/10 Terrible

Jennifer, Pacfica

Stayed 4 nights in Jan 2023

10/10 Excellent

tamara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing

8/10 Good

Dumisani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Mrs N

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
BAD SERVICE AT CHECK IN
very bad check in expirence staff not willing to help booking was changed but they didnt know what was going on will not be booking here AGAIN
Stayed 2 nights in Jun 2022
Response from Marketing Manager on 13 Jun 2022
Thank you for your review. We apologise for the inconvenience. We have escalated your comment to management of the hotel for urgent attention.

2/10 Terrible

Sarah

Stayed 3 nights in Mar 2022

8/10 Good

Wesley

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022
Response from Management, Coastlands Musgrave Hotel on 15 Mar 2022
Thank you for staying at our hotel and for your score of 8/10. We look forward to welcome you again soon,

2/10 Terrible

Obey

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The front of house staff (the lady) was very passive and not welcoming. even on check out, she wasn't even interested in us at all. Dinner Buffet is over priced for non-classy food. The Bar has sells what is supposed to be cheap wine at a very high price
Stayed 2 nights in Jan 2022

2/10 Terrible

Abdoul

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Very old property and staff not welcoming. AC not working and my room was dirty. This is not 1 start hotel. Orbitz shall remove this property from the platform.
Stayed 2 nights in Nov 2021
Response from Marketing Manager on 14 Jan 2022
Thank you for staying at out hotel. We value your feedback. We have escalated your comments to management of the hotel for urgent attention and we apologise for any inconvenience caused.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Keorapetse Frank

Stayed 3 nights in Sep 2021

2/10 Terrible

Moutie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed
For a 4 star hotel, our stay was very very disappointing.We booked this hotel because of the high reviews!We checked in on Friday night. When we got to our room, the locking mechanism was loose.& they had used nails to keep it in.The aircon was not working.We called reception to ask for a remote for the TV. It never arrived!On Saturday, the banging started at 7am. My hubby left at 8.30am. He stopped at reception.He told them about the TV remote & the aircon not working.He told them that the filter looked clogged with dust.I was still in bed relaxing.I put the 'Do Not Disturb' sign on the door. About 15 mins later there was a knock at the door. A man was at the door. He didn't greet me? He was dressed like a labourer. He asked me if we got the remote? I replied No?? He took it out of his pocket and gave it to me... About 5 mins later, I received a call from House keeping. The lady said, "you asked for your room to be made up. But u have the" Do Not Disturb sign on the door". I replied that we never asked for house keeping. She replied to me, "do u expect us to wait outside your door???" I replied "excuse me? Who do u think u r speaking too?" She replied "sorry!!" & ended the call. That was really rude. No one came to fix the aircon at all. The room was clean. The towels were old and thread bare. The curtains had holes. There was an ironing board but No Iron.The only positive experience was the Spa!.The ladies were friendly and accommodating. We will Never stay here again.
Stayed 2 nights in Jul 2021

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was lovely, hotel just needs more porters and need to allocate higher floor rooms to those who book them because i was given a lower floor when i booked highest, but other than that was amazing :)
Stayed 2 nights in Jul 2021

10/10 Excellent

Alfonso

Stayed 1 night in Jun 2021
Response from Marketing Team on 6 Jul 2021
Thank you for your recent stay at Coastlands Musgrave Hotel and for your valuable feedback. We are thrilled an thank you that you afforded us 10 out of 10 and we look forward to welcome you again in the near future.

10/10 Excellent

Cheslyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Marketing Team on 6 Jul 2021
Thank you for your recent stay at Coastlands Musgrave Hotel and for your valuable feedback. We are thrilled an thank you that you afforded us 10 out of 10 and we look forward to welcome you again in the near future.

10/10 Excellent

Thembeka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Amazing hotel indeed a place to be, will visit again
Stayed 2 nights in Jun 2021
Response from Marketing Team on 6 Jul 2021
Thank you for your recent stay at Coastlands Musgrave Hotel and for your valuable feedback. We are thrilled an thank you that you afforded us 10 out of 10 and we look forward to welcome you again in the near future.

10/10 Excellent

Ms A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Kumarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Marketing and Sales Manager on 12 Apr 2021
Thank you for choosing Coastlands Musgrave Hotel. We value your feedback and appreciate your rating of 10 / 10. We look forward to welcome you again soon.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Durban Business stopover
Sadly a little tired of a property. Shower had no pressure. Was a little disappointed with the whole set up.
Stayed 1 night in Feb 2021
Response from Marketing and Sales Manager on 25 Feb 2021
Thank you for staying at our hotel. We apologise for the inconvenience and we have escalated your feedback to management of the hotel for urgent attention.

8/10 Good

Monica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2021
Response from Marketing and Sales Manager on 20 Jan 2021
Thank you for choosing Coastlands Musgrave Hotel and for affording us 8/10. We look forward to welcome you again soon.

8/10 Good

Sipho

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Marketing and Sales Manager on 19 Jul 2020
Thank you for staying with us and for your positive feedback. We appreciate your 8/10 rating. We look forward to welcome you again soon.

10/10 Excellent

Sipho

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Marketing and Sales Manager on 19 Jul 2020
Thank you for staying with us and for your positive feedback. We appreciate your 10/10 rating. We look forward to welcome you again soon.

8/10 Good

Lihle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star quality
Everything was amazing, i will definitely go back.
Stayed 1 night in Jan 2020

8/10 Good

Afsana

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

8/10 Good

Thobeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 6 nights in Dec 2019

8/10 Good

Bongani

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Upgrade the tv and channels,generic
The hotel is quite classy and u expect everything to be classy in the rooms.The tv channels and tv in the room must be upgraded. If you have kids they get bored. Remotes dont work. Tv channels dont work. Airconditioning is very noisy. The room plugs trip very easily. They are aware of the electricity tripping issue, upto them to resolve it. Otherwise a good hotel. Comfortable in the room. Very clean and the staff are ever willing to help. Good service
Stayed 3 nights in Dec 2019

8/10 Good

Sihle

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Trishna

Stayed 1 night in Dec 2019

2/10 Terrible

Zuneid

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Appaulling
1stly, when we arrived from jozi, my husband had to sit in the vehicle until there was parking available so basically waiting there for some1 to decide to leave. When we did reach da room, we opened the door and was hit with a stench, it came from the toilet. We had to open windows to get rid of it.. the room itself was really small but I guess its wat was meant by a standard room but the condition of it was terrible. There were stains on the wall and on the lampshades. The curtains were ripped in certain places, the bed totally uncomfortable, and there was a globe just laying around on my pedestal.. I awoke in da morning with serious back pains n so did my husband.never again.. What kind of made up for the terrible experience was the breakfast and the staff serving there plus the helpful security guards. Thank you guys. I gave it a 2 star cos of you guys.
Lamp shade
Light bulb just laying there
Walls
Walls
Stayed 1 night in Nov 2019

10/10 Excellent

fortunate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

guy

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel requires a revamp. Looks tired.
I stayed at the hotel due to its convenient location and price point. I have stayed at the hotel before. It has been a while since my last stay and I found that the hotel has deteriorated quite a bit. It seems to lack any sort of maintenance. Very run down and not 4 definitely star. Room safe was not working, but I was too tired to call and have my privacy invaded while they repair it. Couldn't get hold of reception telephonically to enquire about a different matter. Had to call a few times. Breakfast service was good. Generally hotel requires a revamp.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Mohamed Riaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had a lovely stay,Manager farouk was very hospitable,Thanks we will be back
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019