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Reviews of Staybridge Suites Dundee, an IHG Hotel

3.5 out of 5
Staybridge Suites Dundee, an IHG Hotel
Lower Dens Mill, Dundee, Scotland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 327 out of 398 reviews" "
Rating 8 - Good. 56 out of 398 reviews" "
Rating 6 - Okay. 6 out of 398 reviews" "
Rating 4 - Poor. 4 out of 398 reviews" "
Rating 2 - Terrible. 5 out of 398 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Remmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the check in service,I was a little anxious yet staff was patient and understanding. Not alot of places still offer that so I was very grateful.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in May 2024

10/10 Excellent

Venous

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a five star stay for me. Spacious room, high ceiling, nice, updated bathroom, a lovely kitchenette with all the essentials. A bountiful breakfast was included in the price of the stay, an incredible value. The staff were uber welcoming and kind. Check-in was a breeze. Parking on site.
Stayed 2 nights in May 2024

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely but room was extremely warm, as we stayed on the top floor the windows only opened an inch or so, therefore there was no way at all to cool the room down. The parking is a nightmare, there is not enough spaces and the parking is shared with a restaurant so very busy at the weekend.
Stayed 2 nights in May 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Christine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky building. Suites very well appointed and comfortable. Short walk to city centre and close to bus station. Breakfast was adequate.
Stayed 3 nights in May 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, brilliant room and food options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super clean and friendly staff
Stayed 4 nights in Mar 2024

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and really good facilities within the suite part of the complex. Very satisfying breakfast and friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Mwara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Alison

Stayed 2 nights in Feb 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Clean, warm and comfortable, with well-kept public areas and handy for everything in Dundee.
Stayed 2 nights in Feb 2024

10/10 Excellent

Colin

Stayed 1 night in Feb 2024

6/10 Okay

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Stayed 1 night in Dec 2023

10/10 Excellent

Darin

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Reception Manager on 2 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

8/10 Good

SHAUN

Stayed 4 nights in Nov 2023
Response from Reception Manager on 2 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Manager on 2 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Reception Manager on 2 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Reception Manager on 2 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

jade

Stayed 2 nights in Oct 2023
Response from Reception Manager on 2 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Natacha

Stayed 2 nights in Oct 2023
Response from Reception Manager on 2 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

4/10 Poor

Renu

Stayed 2 nights in Oct 2023
Response from Reception Manager on 2 Dec 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Seema TReception Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and clean
Lovely property, spotless and comfortable. Fantastic breakfast. Comfy beds and a lovely big shower. Conveniently located for walking etc. Very small and congested parking, a bit of a cheek asking for 12.50 pounds a night!
Stayed 7 nights in Oct 2023
Response from Reception on 15 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Greta,Reception

10/10 Excellent

Dominic

Stayed 7 nights in Sep 2023
Response from Reception Manager on 2 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on 15 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Greta, Reception

10/10 Excellent

Forson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Dundee
Accomodation was lovely but couldnt get booked into restaurant for dinner. Staffing problem I think!! Also not clear what happened to the social hour as advertised. Didnt seem to be on.
Stayed 1 night in Sep 2023
Response from Rachel on 4 Oct 2023
Thank you for staying with us at Staybridge Suites, we are really glad you had an enjoyable stay. We hope to welcome you back soon.

10/10 Excellent

Christopher

Stayed 3 nights in Sep 2023
Response from Reception on 15 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Greta, Reception

10/10 Excellent

Rebecca, Studio City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Florence on 23 Sept 2023
Good morning Rebecca,Thank you for taking the time to leave us your rating following your stay.I am so pleased to see you enjoyed your stay with us!Best wishes,FlorenceReception

8/10 Good

Carol

Stayed 2 nights in Sep 2023
Response from Florence on 23 Sept 2023
Good morning Carol,Thank you for taking the time to leave us your rating following your stay.I am delighted to see you enjoyed your stay overall with us.Best wishes,FlorenceReception

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, fantastic rooms with high vaulted ceilings. Top modern kitchen equipment. Super comfortable beds with real duvets. Kind, helpful staff and a good breakfast included. We loved it and will come back.
Stayed 11 nights in Aug 2023
Response from Reception on 9 Sept 2023
Good afternoon,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,GretaReception

10/10 Excellent

Pete

Stayed 1 night in Sep 2023
Response from Reception on 9 Sept 2023
Good afternoon,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,GretaReception

10/10 Excellent

Hamish

Travelled with group
Liked: Cleanliness, staff & service, room comfort
….
Stayed 1 night in Aug 2023
Response from Reception on 9 Sept 2023
Good afternoon,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,GretaReception

10/10 Excellent

Pauline

Stayed 2 nights in Aug 2023
Response from Florence on 23 Sept 2023
Good morning Pauline,Thank you for taking the time to leave us your rating following your stay.I am so pleased to see you enjoyed your stay with us!Best wishes,FlorenceReception

8/10 Good

Magdalene

Stayed 1 night in Aug 2023
Response from Reception on 9 Sept 2023
Good afternoon,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,GretaReception

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money my suite had a kitchen/ sitting area and en-suite. The kitchen had plenty of plates, cutlery etc and was very tidy and clean on arrival. Room was quiet at night and a very comfy bed, would definitely stay again
Stayed 1 night in Aug 2023
Response from Reception Manager on 23 Aug 2023
Dear Alexander,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful place to stay, and handy for the city centre.
Stayed 1 night in Aug 2023
Response from Reception Manager on 23 Aug 2023
Dear Sheila,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Ramon

Stayed 3 nights in Aug 2023
Response from Reception Manager on 23 Aug 2023
Dear Ramon,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! Really friendly staff, beautiful rooms and everything you need right there! Lovely and close to all the amenities too, and to the touristy places! Thank you
Stayed 1 night in Apr 2023
Response from Reception Manager on 23 Aug 2023
Dear Sara,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Gerald

Stayed 1 night in Jul 2023
Response from Reception Manager on 23 Aug 2023
Dear Gerald,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Reception Manager on 23 Aug 2023
Dear Craig,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reception Manager on 23 Aug 2023
Dear Stephen,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Suites are definitely worth the extra little spend, much more space and high quality!
Stayed 1 night in Jul 2023
Response from Rachel on 18 Jul 2023
Thank you so much for your feedback, we are glad you had an enjoyable stay and hope to welcome you back soon to Staybridge Suites Dundee.

2/10 Terrible

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything good apart from a noise from the AC area which kept us awake all night We had a 200 mile journey the next day, not ideal after having no sleep
Stayed 1 night in Jul 2023
Response from Florence on 16 Jul 2023
Good afternoon Paul,Thank you for taking the time leave us your feedback after your stay.I am disappointed and concerned to hear we did not meet your expectations during your stay with us. I will pass your comments on to our team so we can improve our service.I trust you have had a safe and pleasant onward journey.Best wishes,FlorenceReception

10/10 Excellent

Angela

Stayed 2 nights in Jul 2023
Response from Reception Manager on 9 Jul 2023
Dear Angela,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Seema TReception Manager