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Reviews of ibis budget Dundee Camperdown

2.5 out of 5
ibis budget Dundee Camperdown
Kingsway, Dundee, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 169 reviews" "
Rating 8 - Good. 57 out of 169 reviews" "
Rating 6 - Okay. 18 out of 169 reviews" "
Rating 4 - Poor. 11 out of 169 reviews" "
Rating 2 - Terrible. 9 out of 169 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

DAVID, CARLISLE

Liked: Cleanliness, staff & service
excellent value and quiet room
Stayed 2 nights in Mar 2024

10/10 Excellent

Archibald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024

8/10 Good

Alex

Stayed 2 nights in Feb 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Worth It!
It was everything we needed plus a little more. We booked the hotel as a basic, low-cost option. But it was at least as good as many hotels that are a little more expensive and don’t refer to themselves as “budget.” Very clean, comfy, with more than adequate facilities, and the young lady who checked us in was exceptionally nice, helpful, cheery and friendly.
Stayed 1 night in Jan 2024

6/10 Okay

Annette

Travelled with family
Liked: Staff & service
Carpet really makes the room feel unclean
Stayed 2 nights in Jan 2024

4/10 Poor

Alistair

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget
It is what it is. Advertised as budget and budget is what you get. Clean large room although heating let it down. Large room but felt empty as little in it. A little tried and due a face lift.
Stayed 1 night in Jan 2024

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
solo 1 nighter
stayed here a few times now, great staff and comfortable and clean rooms at a competitive rate....don't need anything else..
Stayed 1 night in Jan 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awkward to enter and exit by road when it's dark. Otherwise a nice clean hotel with pleasant and helpful staff
Stayed 1 night in Jan 2024

2/10 Terrible

Adrian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel at any price
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’ll have nightmares about the carpet
The staff were lovely but the hotel itself is an absolute dump. The carpet in the room was worse than some I’ve seen in junkies cooncil flats, awful smell coming from it as well, probably the odour of a thousand manky feet. The bed was clean and so was the toilet but the bath had someone else’s hair in it. Overall the place needs renovated, and from a name like ibis that has so many hotels dotted around I’d expect them to invest in their properties better.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from conner on 25 Oct 2023
thank you for your review

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from conner on 9 Oct 2023
thank you for your review

10/10 Excellent

IAN

Stayed 1 night in Oct 2023
Response from conner on 3 Oct 2023
thank you for your review

10/10 Excellent

Rekha

Stayed 1 night in Sep 2023
Response from conner on 30 Sept 2023
thank you for your review

8/10 Good

Emilee

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from leonie on 21 Sept 2023
Thank for your review.

8/10 Good

Ella

Liked: Staff & service, amenities, property conditions & facilities
The staff were super helpful, lovely scenery nearby. We only had a couple issues during our stay including the bed was uncomfortable, bedsheets would not stay on the bed and there were few charging points in the rooms. I wouldn't recommend this hotel if you are looking to spend time in the city without a car as the closest bus stop is 15 minute away then the bus its self is just under an hour. But it's perfect if you're looking for a quiet area
Stayed 3 nights in Sep 2023
Response from reception team on 10 Sept 2023
Thank you for your review, we are sorry you had problems with the bus to the town, hope to welcome you again soon here at ibis budget Dundee.

6/10 Okay

Adrian

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Carpets and curtains need updating car parking full of rubbish
Stayed 1 night in Aug 2023
Response from Reception Team on 2 Sept 2023
thank you for your review

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a very good price, staff fantastic.
Stayed 1 night in Aug 2023
Response from Reception Team on 2 Sept 2023
thank you for your review

4/10 Poor

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sadly our bed was sunk on each side, the bathroom sink plug was seized closed, the carpet was disgusting and ruffled up in a few places and only 1 pillow each.
Stayed 1 night in Aug 2023
Response from Lynne team leader on 22 Aug 2023
Thank you for your review, we are sorry to hear your stay was not the best experience. we would like to apologies about this and the matters raised will be addressed.Our apologies Ibis Dundee

6/10 Okay

Karen

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget
Bathroom had hair in it from a former occupant and the shower curtains are old and heavily stained. Heavy staining on the carpets with an unusual smell and heavy dust throughout the room.
Stayed 4 nights in Aug 2023
Response from Lynne team leader on 22 Aug 2023
Thank you for your review. we are sorry to hear your stay was not as expected. we will take your complaint onboard and make sure the complaints are dealt with.Again our apologies.

6/10 Okay

Maurice

They need to fit triple glazed windows traffic noise is terrible
Stayed 4 nights in Aug 2023
Response from reception team on 17 Aug 2023
Thank you so much for your review.

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities
The internet was not working and the staff shrugged and said they had contacted the service provider 2 days before but didnt have a clue when it would be fixed. Also the next morning there was no hot water. Apparently a manager had been contacting other hotels to get guests moved. This was a problem they had known about for at least 4 days and I still paid a ridiculously high price for extremely poor service and facilities. DO NOT USE THIS HOTEL.
Stayed 1 night in Aug 2023
Response from leonie on 10 Aug 2023
Dear linda jackson,Thank you for taking the time to tell us about your experience at the ibis budget Dundee Camperdown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Leonie

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delighted customer
Our stay was just brilliant. Very very friendly staff would have done anything to help. The room was very clean and we would 100% stay again.
Stayed 3 nights in Jul 2023
Response from leonie on 17 Jul 2023
Thank you so much for your review, we are so happy you had an amazing stay with us and we hope to welcome you here again soon.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Truly disappointing for an Ibis Hotel
When you know a brand, you come to expect a certain standard but Camperdown Dundee Ibis really lets down Accor. Although the staff were really friendly and helpful, the facilities themselves were quite poor. From mildew in the showers to a truly disappointing breakfast (half the described items were missing), even closed windows let through noise from the A road nearby. Management need to sort this out.
Stayed 1 night in Jul 2023
Response from leonie on 17 Jul 2023
Thank you so much for your review, we are very sorry that your stay here at ibis budget Dundee was not great, we are working on it to improve the hotel but it sadly takes time, we do hope that you will give us a chance again and come back, we would love to welcome you back again.

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from leonie on 13 Jul 2023
Thank you so much for your review, we hope you had a lovely stay with us and we hope to welcome you again soon.

6/10 Okay

Tracey

Stayed 1 night in Jul 2023
Response from Reception Team on 16 Aug 2023
Thank you for your review.

8/10 Good

Sarah

Stayed 1 night in Jul 2023
Response from Lynne team leader on 9 Jul 2023
Thank you for your reply.We hope you enjoyed your stay with us.Many thanks the Ibis Team.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
recommended as a pit stop
very servicable as a stop over. Just wanted something basic, nothing to fancy and hotel didn't disappoint. Friendly and attentive staff.
Stayed 1 night in Jun 2023
Response from Lynne team leader on 6 Jul 2023
Good Evening,Thank you for your review, we are glad you enjoyed your stay with us and our staff treated you well.We hope to see you again in the future.many thanks

8/10 Good

T Y E

Stayed 2 nights in Jun 2023
Response from leonie on 29 Jun 2023
Thank you for your review, we hope to welcome you again soon here at ibis budget dundee.

8/10 Good

Miss L

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Budget for sure, but fine
The hotel really is budget and has some significant wear & tear including a super rusted radiator and mouldy grout in my room, however it was a spacious room with everything I needed and it was fine for a night. They also provided free earplugs which was nice. The staff were so lovely and very helpful in getting me a taxi and following up when it didn’t show, it also seemed like they were doing the reception and housekeeping which is a lot for one person so they deserve a raise!
Stayed 1 night in Jun 2023
Response from leonie on 29 Jun 2023
Thank you so much for your review, we are trying really hard to get rid of the mold in the bathrooms. we are sorry that your room had this. our staff do an amazing job here and we could not run without them. we hope to welcome you again soon at ibis budget dundee.

10/10 Excellent

Brian

Stayed 1 night in Jun 2023
Response from leonie on 22 Jun 2023
Thank you for your review, it means a lot and we hope to welcome you again soon here at ibis budget Dundee.

10/10 Excellent

Mrs R M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice budget hotel Perfect for what we wanted
Stayed 1 night in Jun 2023
Response from Emma on 17 Jun 2023
HelloThank you for your feedback! We're so glad you enjoyed your stay with us and hope you can make it back soon

4/10 Poor

Angela

Stayed 1 night in Jun 2023
Response from leonie on 13 Jun 2023
Thanks you for your view, means alot, hope to welcome you again soon.

6/10 Okay

Angela

Stayed 1 night in Jun 2023
Response from leonie on 13 Jun 2023
Thank you for your view, it means a lot, hope to welcome you again soon.

2/10 Terrible

Catherine

Stayed 1 night in Jun 2023
Response from leonie on 13 Jun 2023
Thank you for you review, really sorry it was only a 2 out of 10, really hope you will stay again so we can change that. hope to welcome you again soon

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Room needed refurb view from window was of weeds
Stayed 3 nights in Jun 2023
Response from leonie on 10 Jun 2023
Thank you for your review, we will get this seen to.

8/10 Good

Paul

Stayed 1 night in Jun 2023
Response from Emma on 6 Jun 2023
Thank you for your feedback! We hope to welcome you back again in the future

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast bag for £8 is very overpriced when there is a subway next door. My window was right outside the subway bins so had to keep it shut.
Stayed 2 nights in May 2023
Response from Emma on 25 May 2023
Hello James,Thank for your review. We are sorry to hear you weren't happy with your view or the breakfast. Your feedback allows us to continue to improve our guest experience, so we really appreciate you taking the time. We hope you will return and allow us to welcome you again another time!

10/10 Excellent

Kirsty

Stayed 2 nights in May 2023
Response from Emma on 18 May 2023
Thank you for your review, we appreciate all feedback. We are so happy you enjoyed your stay with us. We hope you can visit again in the future!

10/10 Excellent

Marek

Stayed 1 night in May 2023
Response from leonie on 15 May 2023
Thank you so much for the review, glad to hear you had a great stay with us and we hope to welcome you back again soon.

4/10 Poor

Frances

Stayed 2 nights in May 2023
Response from Leonie on 15 May 2023
Thank you for your review, we are really sorry to see a 4 out of 10, we want our guests to have the best stay here at ibis budget Dundee, we really hope you will come back, so we have a chance to change this.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Emma on 25 May 2023
Thank you for your review! We hope you had a pleasant stay with us

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo overnight stay
Comfortable and clean, everything you need in the room and friendly and professional staff, nothing more needed really.
Stayed 1 night in Apr 2023
Response from Emma on 24 Apr 2023
Hi Ian,We are so happy to hear your feedback and that you enjoyed your stay with us. We will continue to strive to maintain these standards. We hope to welcome you back in the future!Best wishesEmmaReception

8/10 Good

Rosie

Liked: Staff & service, room comfort
Cheap and cheerful
Needed a cheap/basic room for a short visit to Dundee to see friends. Lovely staff member on reception on shift both nights. Less than 2 minute walk from Camperdown Park, so perfect location for running and dog walking. Marked down on cleanliness as carpets needed washed/deep cleaned and a bit more attention to detail needed in regards to room clean.
Stayed 2 nights in Mar 2023
Response from Emma on 17 Apr 2023
Hi Rosie,Thank you so much for your review. We're so glad you enjoyed your stay. Your feedback means a lot to us. I'm really sorry to hear about the room, we will strive to improve this in the future. We hope to welcome you again soon!

10/10 Excellent

IAN

Liked: Cleanliness, property conditions & facilities, room comfort
solo traveller
Stayed here a few times now, easy parking, clean and comfortable rooms, clean bathrooms and free wi-fi what more do you need...will be back (again)
Stayed 1 night in Mar 2023
Response from leonie on 28 Mar 2023
Thank you so much for your review. Means a lot, we are so glad you had a great stay with us and to hear that you will come back is amazing. we look forward to welcoming you here again. Thank You Leonie

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit
2 nights. Easy to find and good for visiting Dundee. Breakfast bags ok, but basic if you expect a bigger eat. Reception staff pleasant and helpful.
Stayed 2 nights in Mar 2023
Response from leonie on 17 Mar 2023
Thank you for your review, glad you enjoy your stay with us and we hope to welcome you back again soon.

10/10 Excellent

ian

Liked: Property conditions & facilities
solo break
Nice rooms, easy check in , comfortable and clean rooms and friendly staff...enjoyed my little break.
Stayed 2 nights in Feb 2023
Response from lynne on 3 Mar 2023
Good morning, thank you for the lovely review, we really enjoyed having you.Many thanks Ibis Dundee

8/10 Good

Susan

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bit disappointed
On arrival receptionist guy was very friendly and helpful. Rooms were freezing One room heater was not working so had to change rooms which was situated beside front door where everyone was chattering and smoking until late Bathroom was not cleaned properly Black mould in & around bath Rooms very tired and need serious renovation Hot water was not very hot at all Bed was comfortable Overall a bit disappointed in condition of hotel but have to say again that the reception team were lovely! Hotel positioned on the Kingsway so very easy to get to Could do with better signage off main road to find it though as you could easily miss it if you're not familiar with the area! Can't post photos as app won't let me for some reason?
Stayed 1 night in Jan 2023
Response from Jenny on 23 Jan 2023
Hello Susan,Thank you for taking the time to tell us about your experience at the Ibis Budget, Dundee, Camperdown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jenny BlackGeneral Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice hotel, that staffs were really nice. The heating was really good.
Response from Jenny on 13 Jan 2023
Dear Elizabeth,We very much appreciate your comments regarding your stay at the Ibis Budget. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Jenny Black General Manager

10/10 Excellent

Nada

Stayed 1 night in Aug 2022
Response from conner on 23 Nov 2022
thank you for your review