Our only issue was that our bed was on a very flimsy metal frame. Either the mechanism to lock the wheels was broken or there wasn't one, but the bed rolled on the floor every time someone moved. The mattress itself felt like straw pallet so between that and the frame, not a great sleeping experience. On our way out in the morning, the lobby was stacked with incoming new mattresses, so this issue is likely already being addressed, but sorry we missed it by a day or two.