Lounge

Reviews of Hard Rock Hotel Dublin

4 out of 5
Hard Rock Hotel Dublin
Lord Edward Street, Dublin

Reviews

9.4

Exceptional

Rating 10 - Excellent. 352 out of 461 reviews" "
Rating 8 - Good. 74 out of 461 reviews" "
Rating 6 - Okay. 21 out of 461 reviews" "
Rating 4 - Poor. 10 out of 461 reviews" "
Rating 2 - Terrible. 4 out of 461 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel with great staff. I arrived early as I was on a Red Eye flight from North America. Since my room was already available I was able to go up to my room and get freshened up before heading out on my previously scheduled itinerary.
Stayed 3 nights in Apr 2024

8/10 Good

Rudy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to restaurants, pubs, gift shopping. Walking distance to Temple Bar.
Stayed 2 nights in May 2024
Response from Aisling Byrne - Rooms Manager on 24 May 2024
Dear Rudy,Thanks for your review!We're delighted to hear that you enjoyed your stay at the Hard Rock Hotel Dublin and thought our location was perfect for exploring the city! We're proud to be situated in the heart of Dublin, just a short walk from Temple Bar and all the action it has to offer.We're always happy to hear that our guests have a great time in Dublin and get to experience all that our city has to offer.Thanks for choosing the Hard Rock Hotel Dublin, and we hope you'll come back and rock with us again soon!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Gordon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay. Staff could not have been more helpful. Only let down by the sound of bin lorry early in the morning, but not really the hotels fault and always a challenge for city centre hotels. Would happily stay there again.
Stayed 2 nights in May 2024
Response from Aisling Byrne - Rooms Manager on 22 May 2024
Dear Gordon,Thanks for the awesome review! We're delighted to hear that you had a really nice stay with us! Our team is always happy to help, and we're glad you felt that way.We're sorry to hear that the bin lorry woke you up early in the morning, but we appreciate your understanding. You're right, it can be a challenge for city centre hotels, but we're working hard to minimize the disturbance.Thanks for your kind words and for choosing to stay with us. We'd love to welcome you back again soon! Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

Majella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aisling Byrne - Rooms Manager on 22 May 2024
Dear Majella,Thanks for taking the time to share your recent review following your stay with us here at the Hard Rock Hotel, Dublin! We are delighted you had an overall very pleasant stay with us!We appreciate your 4/5 review and would love to hear any additional feedback to secure a 5/5 rating on your return visit to us!Thanks for choosing the Hard Rock Hotel Dublin, and we hope to have the chance to welcome you again soon!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

6/10 Okay

Andrew, London

Liked: Cleanliness, staff & service, amenities
Great property, not as large communal spaces as other Hard rocks . I rang down for in room dining 3 times and no one picked up hence a lower score. Otherwise a great hotel
Stayed 2 nights in May 2024
Response from Aisling Byrne - Rooms Manager on 20 May 2024
Dear Andrew,We're glad you enjoyed your stay at the Hard Rock Hotel Dublin, despite not being entirely satisfied. We appreciate your honest feedback.Regarding your experience with in-room dining, we apologize for the inconvenience and frustration caused. We take pride in our service and should have been able to respond to your requests promptly. We'll be addressing this issue with our team to ensure that it doesn't happen again in the future.Thank you for choosing the Hard Rock Hotel Dublin and for taking the time to share your feedback. We hope you'll give us another chance to show you an exceptional experience on your next visit.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

Graeme

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Aisling Byrne - Rooms Manager on 17 May 2024
Dear Graeme,Thank you for taking the time to rate your stay at the Hard Rock Hotel Dublin! We appreciate your wonderful 4/5 feedback!We're sorry if there was something that prevented you from giving us a perfect score. We're always looking for ways to improve and would love to hear more about your experience. If you could take a moment to share your stay with us we would love to hear from you!Thank you again for your review and for choosing the Hard Rock Hotel Dublin. We hope to welcome you back again soon.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Benjamin Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great base to explore the amazing city that is Dublin. We only had a flying visit for the Rugby but we packed in so much thanks to the location of the hotel and the amazing facilities left us feeling refreshed after trying a few of the local delicacies
Stayed 1 night in May 2024
Response from Aisling Byrne - Rooms Manager on 15 May 2024
Dear Benjamin,We're absolutely thrilled to hear that you had an amazing experience at the Hard Rock Hotel Dublin! We're glad you thought our hotel was a great base to explore the incredible city of Dublin, and we're honored that you chose to stay with us during your visit for the rugby.We're thrilled that you were able to pack in so much during your short stay, and we're especially happy that our location and facilities helped you feel refreshed and energized after trying some of the local delicacies. We're proud to offer a unique Hard Rock experience that combines music, art, and entertainment with comfortable rooms and exceptional service. It's great to hear that our hotel met your expectations and exceeded your stay.Thank you again for sharing your review with us! We're always happy to hear feedback from our guests and use it to make improvements.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and lovely rooms. A little noisy at night but to be expected due to location. Would definitely stay again
Stayed 2 nights in May 2024
Response from Aisling Byrne - Rooms Manager on 13 May 2024
Dear Lee,Thank you for taking the time to leave us a review. We are thrilled to hear that you found our staff excellent and enjoyed our lovely rooms during your stay. We appreciate your understanding regarding the noise level at night, which can be expected in a central location like ours. Our reservations department can assist with reserving a "quite" room for you on your return visit. Please do not hesitate to contact us should you need any assistance!We are pleased to hear that you would definitely stay with us again and we look forward to welcoming you back to Hard Rock Hotel Dublin in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Monchima, Ballston Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Aisling Byrne - Rooms Manager on 13 May 2024
Dear Monchima,Thank you for taking the time to leave us a perfect 5/5 rating! We are thrilled that you had a wonderful experience at Hard Rock Hotel Dublin. We hope to have the pleasure of welcoming you back again soon.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and guaranteed a great night's sleep. Excellent shower and bathroom facilities. Fantastic location. Probably skip the breakfast option. If you eat a small breakfast, there is no ala carte option so works out very expensive. Found a great cafe around the corner Queen of Tarts if you just want coffee and a pastry or toast.
Stayed 2 nights in May 2024
Response from Aisling Byrne - Rooms Manager on 12 May 2024
Dear Michelle,Thank you for taking the time to share your experience at Hard Rock Hotel Dublin. We are thrilled to hear that you found our beds comfortable and had a great night's sleep during your stay. It's great to know that you also enjoyed our excellent shower and bathroom facilities.We appreciate your feedback regarding the breakfast option and will take your comments into consideration as we continually strive to improve our services. We are delighted that you found a great alternative at Queen of Tarts for a more casual breakfast experience.We hope to have the opportunity to welcome you back to Hard Rock Hotel Dublin in the future for another comfortable and enjoyable stay. Thank you for choosing to stay with us.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Temple Bar, the Hard Rock Hotel was just perfect. Always someone on hand, the restaurant was great, the rooms are beautiful. Great place to stay. Don't forget your complimentary loan, Fender guitar and amp, it's pretty cool!
Stayed 3 nights in May 2024
Response from Aisling Byrne - Rooms Manager on 7 May 2024
Dear Allan,We are thrilled to hear that you had a fantastic experience at Hard Rock Hotel Dublin! Thank you for your kind words about our prime location in the heart of Temple Bar, our attentive staff, the great restaurant, and the beautiful rooms. We are glad that you enjoyed your stay and took advantage of our unique complimentary loan of a Fender guitar and amp – we agree, it's pretty cool! We appreciate your review and look forward to welcoming you back for another great stay at Hard Rock Hotel Dublin. Rock on! Thank you for choosing to stay with us.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 7 May 2024
Dear John,Thank you very much for your perfect score! We are thrilled that you rated your experience at Hard Rock Hotel Dublin as 5 out of 5. Our team works hard to provide top-notch service and create a memorable stay for our guests. We hope you had a great time with us, and we look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

James, Barrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Aisling Byrne - Rooms Manager on 30 Apr 2024
Dear James,Thank you for your wonderful review and 5-star rating! We are glad to hear that you enjoyed our great location at Hard Rock Hotel Dublin. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Natalya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Clean and comfortable. Fantastic location. Will definitely stay again when I’m in Dublin.
Stayed 6 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 27 Apr 2024
Dear Natalya,Thank you for your wonderful review! We are thrilled to hear that you had a great experience with us and that you found our hotel clean, comfortable, and in a fantastic location. We hope you had the opportunity to explore all that Dublin has to offer while staying in the heart of the city centre!We look forward to hosting you again on your next visit to Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

Hagop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay convenient and close for walking to all the good pubs and restaurants in the area
Stayed 10 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 30 Apr 2024
Dear Hagop,Thank you for taking the time to share your feedback on your recent stay at Hard Rock Hotel Dublin. We are glad to hear that you found our location convenient for exploring the nearby pubs and restaurants. We strive to provide a comfortable and convenient experience for our guests, and we are pleased to hear that we met your expectations. We appreciate your review and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing Hard Rock Hotel Dublin.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Sophia M, North Lauderdale

Liked: Staff & service, property conditions & facilities
Wonderful location.
Stayed 4 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 25 Apr 2024
Dear Sophia,Thank you for your review of Hard Rock Hotel Dublin. We are thrilled to hear that you found our location to be wonderful. Our team works hard to provide our guests with knowledge of the prime locations in the heart of Dublin, so it's great to know that you appreciated it. We hope you had a fantastic stay and we look forward to hosting you again in the future. Thank you for choosing to stay with us!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating.
Stayed 4 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 25 Apr 2024
Dear Alisa,Thank you for your review of Hard Rock Hotel Dublin. We are pleased to hear that you found our staff to be very accommodating during your stay. Ensuring our guests feel welcome and comfortable is a top priority for us, so we are happy to hear that we were able to meet your expectations. We hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot. Rooms were smaller than expected but comfortable.
Stayed 2 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 21 Apr 2024
Dear Chris,Thank you for your 5/5 rating and for sharing your thoughts about the Hard Rock Hotel Dublin. We appreciate your feedback on our rooms but happy to know you still had a comfortable stay. We understand that individual preferences may vary when it comes to room size, and we will take this into consideration for future improvements. We are glad that you enjoyed your stay overall, and we hope that your experience met most of your expectations. Thank you for choosing the Hard Rock Hotel Dublin, and we look forward to welcoming you back in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel Super nice and helpful staff Surprised me with a room upgrade
Stayed 1 night in Apr 2024
Response from Aisling Byrne - Rooms Manager on 21 Apr 2024
Dear Peter,Thank you for your excellent review of the Hard Rock Hotel Dublin! We are delighted to hear that you found our hotel to be very well located and that our staff was super nice and helpful during your stay. It's fantastic to hear that we were able to surprise you with a room upgrade - we always strive to exceed our guests' expectations. We hope that you had a wonderful stay with us and look forward to welcoming you back again in the future. Thank you for choosing the Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Anne

Liked: Cleanliness, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 21 Apr 2024
Dear Anne,Thank you for your positive review of the Hard Rock Hotel Dublin! We are thrilled that you found our location to be a standout feature of your stay. We hope to welcome you back again in the future for another great experience. Thank you for choosing our hotel!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

carlos, Aliso Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Cute little hotel, staff were nice. Limited eating options and a little noisy.
Stayed 3 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 16 Apr 2024
Dear Carlos,Thank you for your feedback on your recent stay at Hard Rock Hotel Dublin. We appreciate your kind words about our hotel and our friendly staff. I will be sure to share your kind words with them to continue to motivate and encourage them further!We apologize for any noise disturbances during your stay. Our rooms are sound proofed to provide improved comfort to our guests compared to other inner city hotels in Dublin. Our team are always on hand to ensure your satisfaction and comfort during your stay. Please do not hesitate to contact us during your next stay should you require any assistance, we would love to help.Thank you for bringing these points to our attention and we hope to welcome you back for a more enjoyable stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Samantha Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 15 Apr 2024
Dear Samantha Claire,We are thrilled to receive your 5/5 rating! Thank you for choosing Hard Rock Hotel Dublin for your city stay. We are delighted to hear that your experience at our hotel was exceptional. Your feedback is highly valued, and we look forward to welcoming you back in the future for another fantastic stay.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Wayde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 15 Apr 2024
Dear Wayde,We are so pleased to hear that you had a wonderful experience during your stay with us here at the Hard Rock Hotel, Dublin! Thank you for taking the time to share your feedback and for awarding us a perfect 5/5 rating. It's fantastic to know that we exceeded your expectations during your stay with us!We hope to have the opportunity to welcome you back again soon. Thank you for choosing Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the HRH and had a fantastic experience. The staff were incredibly polite and attentive, always ready to assist with any request. The location was perfect, right in the heart of the city with easy access to attractions and transportation. The rooms were spotlessly clean, and the overall ambiance was very welcoming. I highly recommend HRH for anyone looking for a comfortable and convenient stay. Restaurant wasn’t for us, but this was not unique to the hotel or specific restaurant
Stayed 4 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 15 Apr 2024
Dear Liam,We are thrilled to hear about your 5/5 experience with us here at the Hard Rock Hotel, Dublin! It's wonderful to know that our staff provided excellent service and that you found them to be polite and attentive. I have shared your kind words with the rest of the band here as they will be truly honoured to know of the positive impact they had on your Hard Rock experience!We're happy that our central location made it easy for you to explore the city and its attractions and we're glad to hear that you enjoyed your room and the overall atmosphere of the hotel.We appreciate your recommendation for our hotel!We regret to hear that the restaurant wasn't to your liking, we understand that preferences can vary. Thank you for sharing your feedback, and we hope to welcome you back for another great stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Gemma Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and we loved our stay. Would recommend.
Stayed 4 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 10 Apr 2024
Dear Gemma Louise,Thank you for taking the time to leave a review of your recent stay at Hard Rock Hotel Dublin. We are thrilled to hear that you had a lovely time and that you would recommend our hotel. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing Hard Rock Hotel Dublin.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

Alison Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aisling Byrne - Rooms Manager on 10 Apr 2024
Dear Alison Olivia,Thank you for your review of your recent stay at Hard Rock Hotel Dublin. We appreciate your feedback and would love to know more about your experience so we can continue to improve and provide a 5-star experience for all our guests. We hope to have the opportunity to welcome you back in the future for an even better stay. Thank you for choosing Hard Rock Hotel Dublin.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Samantha Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 8 Apr 2024
Dear Samantha Jane,Thank you for your fantastic 5/5 review! We are thrilled to hear that you had a positive experience with us and that our staff made such a positive impact on your stay. Our team works hard to provide excellent service, and it is wonderful to receive feedback like yours. Your review has been shared with the rest of the team to continue to motivate and encourage them further! They will be honoured to of made a lasting impression on your Hard Rock experience!We look forward to hosting you again in the future!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel and great location for everything Dublin
Stayed 2 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 8 Apr 2024
Dear Christian,Thank you for your 5-star review! We are delighted to hear that you enjoyed your stay at Hard Rock Hotel Dublin and found our location to be convenient for exploring the city. Your glowing feedback has been shared with the rest of the team.We hope to welcome you back again soon!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

4/10 Poor

Setareh

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had a disappointing stay at the Hard Rock Hotel in Dublin, as it fell far short of my expectations. The room service was a major letdown due to its limited operating hours from 12:30 pm to 9:30 pm, which was inconvenient for guests with different schedules. Moreover, the hotel charged an extra €10 for room service, which seemed unreasonable considering the already high prices of the food. This appeared to be an attempt to extract more money without providing additional value. Furthermore, the quality of the accommodations was disappointing. The bed was uncomfortably firm and the pillows lacked necessary support and fluffiness. The hotel did not pay attention to guest comfort, which was highly disappointing. The air conditioning in the room was also malfunctioning, and despite attempts to adjust the temperature, it remained uncomfortably warm throughout my stay. This lack of climate control made the room unpleasant. Additionally, the windows were locked, depriving us of fresh air circulation. This lack of ventilation compounded the discomfort caused by the malfunctioning air conditioning, which was a significant oversight for a supposedly upscale hotel. Despite these issues, it is worth mentioning that the staff at the hotel were nice and helpful, and the location was convenient. However, these positives were overshadowed by the numerous shortcomings. In conclusion, my experience at the Hard Rock Hotel Dublin was far from satisfactory.
Response from Aisling Byrne - Rooms Manager on 5 Apr 2024
Dear Setareh,We are sorry to hear about your disappointing experience during your stay with us here at the Hard Rock Hotel, Dublin. We sincerely apologize for falling short of your expectations and for the inconveniences you encountered. We appreciate your detailed feedback, as it helps us identify areas for improvement.We are sorry to hear that the room service operating hours and additional charge were inconvenient for you. We understand how this could impact the overall guest experience and will review our policies to see where we can make adjustments to better accommodate our guests.We also apologize for the issues you experienced with the quality of accommodations, including the firm bed, lack of pillow support, air conditioning, and windows. Guest comfort is of utmost importance to us, and we regret that we did not meet your expectations in this regard. Our maintenance team will be reviewing these issues to ensure they are addressed promptly. The hotel does offer a variety of rooms which include the option for opening the window. Despite this our rooms are ventilated to allow for fresh air from outside to enter through our AC systems. Our team are always on hand to assist you with anything you may need. Your comfort and satisfaction is our top priority and we are disappointed we were not called to assist you during your stayWe are glad to hear that you found our staff to be nice and helpful, and that the hotel's location was convenient for you. We appreciate your kind words in this regard.We take your feedback seriously and will use it to make necessary improvements to provide a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay. Thank you for sharing your concerns with us.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Michael Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Support staff was excellent (lobby & cleaning staff).
Stayed 4 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 4 Apr 2024
Dear Michael,Thank you for your fantastic review! We are thrilled to hear that our staff, provided you with excellent service during your stay at Hard Rock Hotel Dublin. We take great pride in our team members and their commitment to ensuring that our guests have a memorable experience. Your feedback is truly appreciated, and we look forward to welcoming you back for another stay in the future! Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay, a good location.
Stayed 5 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 4 Apr 2024
Dear Evelyn,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had a wonderful stay at Hard Rock Hotel Dublin and that you enjoyed our convenient location. We strive to provide an exceptional experience for all of our guests, and we are delighted to see that reflected in your review. We hope to welcome you back for another fantastic stay in the future!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms serviced in timely manner
Stayed 5 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 4 Apr 2024
Dear Georgia,Thank you for your outstanding 5/5 rating! We are pleased to hear that our housekeeping team was able to service your room in a timely manner. Our team works hard to ensure that all guest rooms are clean and comfortable, and we are glad that you had a positive experience. We appreciate your feedback and hope to welcome you back to Hard Rock Hotel Dublin in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Nicola

Travelled with partner
Lovely and central to the city. Food excellent. Staff very friendly & room modern & comfortable
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 4 Apr 2024
Dear Nicola,Thank you for the glowing 5/5 review! We are delighted to hear that you enjoyed your stay at Hard Rock Hotel Dublin. It's fantastic to know that you found our location lovely and central, our food excellent, our staff very friendly, and your room modern and comfortable. We appreciate your kind words and look forward to welcoming you back for another experience soon. Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant fault it. Good position, lovely staff, comfortable bed.
Stayed 2 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 4 Apr 2024
Dear Linda,Thank you for the perfect 5/5 rating and wonderful feedback! We're thrilled to hear that you had a flawless stay at Hard Rock Hotel Dublin. It's fantastic to know that you enjoyed our central location, encountered lovely staff, and had a comfortable bed to rest in. We look forward to rocking with you again on your next visit. Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again….
Stayed 7 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 4 Apr 2024
Dear Kelly,Thank you for the perfect 5/5 rating! We are thrilled to hear that you had a great experience at Hard Rock Hotel Dublin and that you would choose to stay with us again. We look forward to welcoming you back for another memorable stay.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Grace Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here, despite being in Dublin for my partner’s dad’s funeral. Staff were lovely, welcoming and couldn’t do enough for us. We would definitely go back.
Stayed 4 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 27 Mar 2024
Dear Grace,Thank you for sharing your experience with us. We are glad that we could provide a comfortable and welcoming environment for you and your partner during this difficult time. Our staff always strives to go above and beyond for our guests, and we are pleased to hear that they were able to make your stay comfortable. We appreciate your kind words and look forward to welcoming you back to Hard Rock Hotel Dublin in the future. Our thoughts are with you and your partner during this time.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Jacqueline

Stayed 2 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 16 Apr 2024
Dear Jacqueline,Thank you for your perfect 5/5 rating! We are thrilled to hear that you had such a wonderful experience at Hard Rock Hotel Dublin. We hope to welcome you back again soon for another fantastic stay. Thank you for choosing to stay with us!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Thought the rooms lighting and AC controls were a touch to the room I have not come across before. My only criticism would be I paid for a larger bed that turned out to be 2 mattresses pushed together so could feel the gap down the middle. (If I have known this I would had opted for the standard double bed) I would defiantly stay at the hotel again and recommend it to others as I had a great stay.
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 27 Mar 2024
Dear Christopher,Thank you for your review of your stay at Hard Rock Hotel Dublin. We are pleased to hear that you enjoyed your experience overall. We are glad that you found the room's lighting and AC controls to be a unique touch.We apologize for any inconvenience regarding the bed standard. We appreciate your feedback and please do let us know for your future bookings as we have a variety of different mattresses to utilise requests for King and Twin roomsWe are happy to hear that you would definitely stay at the hotel again and recommend it to others. We look forward to welcoming you back and providing you with an even better stay next time. Thank you for choosing Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay, from start to finish. Everyone we encountered were friendly and very helpful. Restaurant staff were extremely attentive and catered to our needs. Our room was a very clean and comfortable. Our choice of music was playing as we ended, such a lovely touch. Really enjoyed the food, but the breakfast stood out for me... Absolutely delicious. Location is perfect for getting around on foot, or public transport. Would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 27 Mar 2024
Dear Patricia,Thank you for your wonderful review of your stay at Hard Rock Hotel Dublin. We are thrilled to hear that you thoroughly enjoyed your experience from start to finish. Our team works hard to provide exceptional service and it is always rewarding to hear such positive feedback about their friendliness and helpfulness.We are delighted that you found the restaurant staff to be extremely attentive and that they catered to your needs. It's great to hear that you enjoyed the music playing in your room and that it added a special touch to your stay.We are especially glad to hear that the breakfast stood out for you and that you found it absolutely delicious. Our culinary team takes great pride in providing high-quality and tasty meals for our guests, so it's wonderful to hear that you enjoyed it.It's fantastic to hear that you found our location perfect for getting around on foot or using public transport. We are thrilled that you would consider staying with us again in the future.Thank you for choosing to stay at Hard Rock Hotel Dublin and for sharing your kind words. We look forward to welcoming you back for another enjoyable stay!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Except - room service should knock before entering.
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 20 Mar 2024
Dear William,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay at the Hard Rock Hotel Dublin. We apologize for any inconvenience caused by the lack of a knock before room service entered. Your comments are greatly appreciated and will be shared with our team to ensure we improve on this for future guests. We hope to welcome you back again soon for an even better experience. Thank you for choosing to rock with us!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Heidi

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 20 Mar 2024
Dear Heidi,We're delighted to hear that you enjoyed the perfect location of the Hard Rock Hotel Dublin! We strive to provide our guests with a convenient and central base to explore all that Dublin has to offer. Thank you for choosing to stay with us and we hope to welcome you back for another fantastic experience in the future. Rock on!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Scot

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 20 Mar 2024
Dear Scot,Thank you for the perfect rating! We are thrilled that you had a wonderful stay at the Hard Rock Hotel Dublin. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Rock on!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Patrick P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock in Dublin is the perfect spot to be able to walk everywhere you need to, to enjoy Dublin at its best! Their staff is incredible, Rosa was absolutely amazing and helpful and so was all the other staff.
Stayed 7 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 20 Mar 2024
Dear Patrick,Thank you for your review! We are thrilled to hear that you had a fantastic experience at the Hard Rock Hotel Dublin. We are delighted that you found our central location convenient for exploring Dublin. We will be sure to pass on your kind words to Rosa and the rest of our incredible staff. Providing exceptional service is always our top priority, and we are glad to hear that we could make your stay memorable. We hope to welcome you back for another rockin' stay in the future!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Luke

Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 4 Apr 2024
Dear Luke,Thank you for taking the time to leave a 5-star review for Hard Rock Hotel Dublin! We're delighted to hear that you had an excellent experience during your stay. We hope to rock out with you again soon! Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Dean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the 1st moment we stepped in the door we were impressed with the hotel and reception staff. The rooms were excellent and cleaned everyday. The only downside was the noise from the drain when a toilet was flushed in the room above.
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 12 Mar 2024
Dear Dean,We are delighted to hear that you were impressed with our hotel and reception staff from the moment you arrived at Hard Rock Hotel Dublin. It's great to know that you found our rooms excellent and appreciated the daily cleaning service. We apologize for the inconvenience caused by the noise from the drain when a toilet was flushed in the room above. Your feedback is valuable to us, and we will look into addressing this issue to ensure a more comfortable stay for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back for another memorable experience soon. Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Samarasinghe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow first time staying at a Hard Rock Hotel and was not disappointed. The bed was soooooo comfortable. The location was fab and close to everything but quiet enough to get a good night’s sleep. Standard room was not the biggest but suited our needs. Great breakfast in bed service. Coffee machine and Kettle in room. Only niggle was could have had some herbal tea options. Staff very friendly. Highly recommend this hotel.
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 12 Mar 2024
Dear Samarasinghe,Thank you for sharing your positive experience at Hard Rock Hotel Dublin! We are thrilled to hear that you enjoyed your stay with us and that our comfortable beds, convenient location, and breakfast in bed service exceeded your expectations. Your feedback regarding the herbal tea options will be taken into consideration for future improvements. We appreciate your recommendation and are delighted that our friendly staff made your stay even more enjoyable. We look forward to welcoming you back for another rockin' stay in the future! Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, the hotel is right opposite Dublin Castle and a 2 minute walk to Temple Bar. Our room was a good size with a very comfortable bed and it had everything we needed for a short stay, the only slight annoyance was that there wasn’t a mirror near the dressing table and the bath / shower towels were tiny. Despite saying we did not need any housekeeping ie new towels etc, the room was serviced on our last day and the staff managed somehow, to take my nightwear / PJ’s that I’d left near my pillow. We were told at reception, that there was little they could do other than report it, which was disappointing, no offer to replace the items or refund me for their cost.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aisling Byrne - Rooms Manager on 12 Mar 2024
Dear Ryan,Thank you for rating us 5/5! We are thrilled to hear that you had a fantastic experience at Hard Rock Hotel Dublin. We appreciate your support and hope to welcome you back for another memorable stay in the future. Rock on! Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Tiffany

Stayed 3 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 4 Apr 2024
Dear Tiffany,Thank you for the perfect 5/5 rating! We are thrilled to hear that you had a fantastic experience at Hard Rock Hotel Dublin. We appreciate your support and look forward to welcoming you back for another memorable stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Ben

Stayed 2 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 27 Mar 2024
Dear Ben,Thank you for your perfect 5 out of 5 rating! We are delighted that you had such a fantastic experience at Hard Rock Hotel Dublin. We hope to welcome you back for another wonderful stay in the future. Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin