Aerial view

Reviews of The Ritz-Carlton, Dubai

5 out of 5
The Ritz-Carlton, Dubai
Jumeirah Beach Walk, Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 416 out of 569 reviews" "
Rating 8 - Good. 115 out of 569 reviews" "
Rating 6 - Okay. 23 out of 569 reviews" "
Rating 4 - Poor. 12 out of 569 reviews" "
Rating 2 - Terrible. 3 out of 569 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

nikolay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in the Dubai Marina area. Friendly service, great housekeeping. Our maid Kedek has done a great job. A nice beach with plenty of sunbeds. Great ambience. Interior of the rooms might require refurbishing soon. And poorly designed storage space in the room. All in all, an excellent holiday spot away from the. Dubai crowds
Stayed 7 nights in Feb 2024

10/10 Excellent

JITEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and attentive staff. Kids loved the pool, slide and beach. Would recommend to all
Stayed 6 nights in Dec 2023

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property, remarkable location, amazing staff. Great place to stay!

10/10 Excellent

Prem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

FARES

Travelled with family
Liked: Cleanliness, staff & service
Rooms and outside amenities needs improvement, excellent staff Food is ok
Stayed 1 night in Oct 2023

10/10 Excellent

Bjørn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one week and everything was perfect in anyway, we will definitely be back.
Stayed 7 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel, grounds, food and excellent staff
Stayed 5 nights in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Jun 2023

10/10 Excellent

Abid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

stacy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious setting and impeccable services made this property one of my favorites in Dubai.
Stayed 6 nights in Aug 2023

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and courtesy of the staff was outstanding. I would recommend trying the spa, specifically the 3D Collagen facial and ask for Mai, you’re welcomed.
Stayed 6 nights in Aug 2023

10/10 Excellent

Khushil

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming on a daily basis. Service to the room was done expeditiously. Made you feel like family. Great place to stay l. If I could’ve given more than 5 ⭐️I would’ve.
Stayed 7 nights in Jul 2023

10/10 Excellent

Oluwatobi

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property!!
Stayed 4 nights in Jul 2023

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simple amazing
Stayed 1 night in Jun 2023

10/10 Excellent

Sayd Ali

Stayed 3 nights in Jun 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Tyesha

Liked: Cleanliness, staff & service, property conditions & facilities
ALL WENT EXCELLENT
Stayed 5 nights in Jun 2023

8/10 Good

rahul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Rhys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic hotel- We are frequently in Dubai and this was our first stay here but it Definitely won’t be our last. Every aspect of this hotel Is welcoming. 5 stars
Stayed 4 nights in May 2023

8/10 Good

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Lovely vacation. Rooms are a little tired but the service makes up for it. Breakfast was excellent.
Stayed 4 nights in Mar 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again
Everyone one was very accommodating and nice. The place was great
Stayed 6 nights in Feb 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Dubai
Fantastic hotel and service is excellent. Great location with an amazing private beach.
Stayed 5 nights in Oct 2022

10/10 Excellent

Greg, Naples

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding staff. Attentive.
Stayed 6 nights in Oct 2022
Response from Jeroen Elmendorp, General Manager on 13 Oct 2022
Dear Greg,Thank you for your time to review the Ritz Carlton, Dubai. We are happy to hear such a kind comments about our team.We are looking forward to welcome you back again soon,Kind regards,Jeroen ElmendorpGeneral Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Alejandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing! We are a family of five, kids ages 1,5 and 7, and found everything to be absolutely perfect for all of us. The food, the room size, (deluxe) the facilities, the pools, service. Simply 10/10 and definitely recommend.
Stayed 5 nights in Aug 2022
Response from Jeroen Elmendorp, General Manager on 13 Oct 2022
Dear Alejandra,Thank you for your time to review the Ritz Carlton, Dubai.We are pleased to hear, that you and your family had a great experience with us. We are looking forward to welcoming you back very soon,Warm regards,Jeroen ElmendorpGeneral Manager

10/10 Excellent

PHIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Ritz Carlton Dubai for our first few nights on our first trip to Dubai and we were amazed, thank you! We arrived early on a Thursday morning, way before our check in time and your team looked after us. Not only with a room available straight away but an upgrade also. Our baggage was whisked away to our room. The room was amazing and had a lovely balcony, clearly it is a slightly older property, but everything was amazing, clean, and looking great. We went to the pool to hang out, eat and drink and loved it, it was perfect. The complimentary waters, ice Lollie's and service were incredible. When somewhere just gives these things away, although basic you feel the quality in experience. We dined at the pool for lunch and Tamoka for dinner which was amazing. I left a separate review for them but the dinner and service was impeccable, you should be happy to have them based on site! I can't say enough about our experience and we would absolutely stay here again, recommend it and if not staying, we would dine with you! Thank you for everything your team does! We are very happy with our stay!
Stayed 3 nights in Jul 2022

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so elegant! It also has more than one pool with cabana boys who were so attentive. The restaurants all served good food. Every part of the property was done with attention to detail and was so, so clean. The people who worked there treated my whole family like royalty. I will be back.
Stayed 7 nights in Jul 2022

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent service
Stayed 5 nights in Jul 2022

10/10 Excellent

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at the Ritz-Carlton JBR
The facilities at the hotel were better than expected. The room was incredible, the view definitely was impressive. The bathroom layout perfect for a family. The swimming pools were not only spotless, but with the children felt extremely safe as well. I was initially hesitant to book half board, but I am so glad that I did. All the meals were perfect, the kids selection was great too. Kudos to the chefs! The word legendary is used by the Ritz-Carlton for service, and I couldn’t agree more, it definitely was, from the lobby desk, guest services, cleaning team, life guards, waiting staff and all the other employees. We didn’t have to ask for anything, it’s like everyone was always a step ahead and I cannot fault at all. I would definitely recommend staying here, I certainly will the next time I go to Dubai.
Stayed 5 nights in May 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Eilish, yonkers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

ANDOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Think the rooms getting close to needing a refurb. Pool areas and the beach are great but a major construction project next door takes some of the shine of them but I guess its Dubai
Stayed 6 nights in Feb 2022

10/10 Excellent

stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love staying at the Ritz Dubai
A lovely place to stay in Dubai. Great location, impeccable service. Peaceful rooms. You can not go wrong at the Ritz!
Stayed 2 nights in Jan 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Perfect for a family stay
Absolutely perfect family stay, all around around. Amazing service from check-in to check-out, fab food options and a really lovely pool area.
Stayed 2 nights in Sep 2021

10/10 Excellent

Adam

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent . Especially the welcoming attitude of all the staff working at this resort !
Stayed 2 nights in Jul 2021

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in JBR area
The property is amazing, lobby and restaurant areas are beautifully done, rooms are spacious and clean, very comfortable. Great location in the JBR.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2021

4/10 Poor

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Shocking bad service
Am assuming the Ritz in JBR has some unique type of contract where the only being Arab has decided not to use ritz management. The quality of staff was bad and looked like they hired locals with no hospitality experience. Too many instances of poor service to explain here but be aware it was bad.
Stayed 5 nights in May 2021

8/10 Good

Samir

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The service was very slow
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and very attentive. Location was excellent. I suggest that while Covit-19 tests are required by airlines, the hotel send a 72 hour reminder to its occupants prior to their departure reminding them to take the test with 3 chosen labs and inform the costs.
Stayed 5 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2021

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Stay
Stayed 8 nights in Dec 2020