Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Reviews of Palace Downtown

5 out of 5
Palace Downtown
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 776 out of 1002 reviews" "
Rating 8 - Good. 156 out of 1002 reviews" "
Rating 6 - Okay. 46 out of 1002 reviews" "
Rating 4 - Poor. 13 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

marko, monaco

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice lobby, room looks like motel style and needs updating, pool area needs updating too.
Stayed 1 night in Mar 2024
Response from Stefan Masche on 18 Mar 2024
Dear guest,Thank you for sharing your feedback with us following your recent stay at Palace Downtown Hotel. We're pleased to hear that you enjoyed our lobby area, and we appreciate your observations regarding the room and pool area.We constantly strive to maintain the highest standards of comfort and aesthetics throughout our property. Your comments regarding the room style and the pool area are valuable to us, and we will certainly take them into consideration as we continue to enhance and update our facilities.Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to welcome you back in the future to experience the improvements we make based on your feedback.Regards,Stefan MascheManagement Office

10/10 Excellent

dhaniany

Stayed 2 nights in Feb 2024

10/10 Excellent

MARIO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel
Stayed 5 nights in Feb 2024
Response from Stefan Masche on 28 Feb 2024
Dear guest,Thank you for your wonderful review and for choosing The Palace Downtown Dubai as your preferred hotel. We are thrilled to hear that you had a perfect experience during your stay with us.Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations. It's fantastic to know that every aspect of your stay, from our impeccable service to the breathtaking rooms and attention to detail, contributed to making your experience perfect.We are immensely proud of our dedicated team, including James, Osama, Sonia, and all the other staff members you mentioned, for their commitment to ensuring that you had an exceptional stay. Your recognition of their efforts is truly appreciated.We are grateful for your kind words and recommendation. It would be our pleasure to welcome you back to The Palace Downtown Dubai for another perfect stay whenever your travels bring you to Dubai.RegardsStefan Masche Management Office

10/10 Excellent

ajournees

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an event across the lake for the Chinese new year and I requested a room change as it was too loud. Unfortunate but hotel responded with a suite which was too big but at least not noisy. Breakfast buffet was great and view over pool and to khalifa was awesome!
Stayed 2 nights in Feb 2024
Response from Stefan Masche on 19 Feb 2024
Dear Valued Guest,Thank you for taking the time to leave us a glowing 5-star review! We are thrilled to hear that you had such a wonderful experience during your stay at Palace Downtown hotel.Your feedback means the world to us, as it reaffirms the hard work and dedication of our team. We are committed to providing exceptional service and ensuring that each guest has a memorable stay.We look forward to welcoming you back to Palace Downtown hotel in the future and providing you with another exceptional experience. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Once again, thank you for choosing Palace Downtown hotel. We truly appreciate your support and hope to see you again soon!Warm regards, Stefan Masche Management Office

10/10 Excellent

Anas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in Jan 2024
Response from Aby Abraham on 2 Feb 2024
Dear guest,On behalf of the entire team at Palace Downtown Hotel, I would like to express our sincere gratitude for taking the time to share your experience on Expedia. Your glowing rating has truly warmed our hearts, and we are thrilled to hear that your stay with us exceeded your expectations.At Palace Downtown, we strive to create memorable and exceptional experiences for our guests, and your positive feedback reinforces our commitment to providing outstanding service. We are delighted to have played a part in making your stay enjoyable.Your valuable comments serve as motivation for our dedicated staff, inspiring us to continue delivering the highest standards of hospitality. We genuinely appreciate your support and look forward to welcoming you back for another unforgettable stay.Thank you once again for choosing Palace Downtown Hotel. If there's anything more we can do for you, please don't hesitate to reach out.Warm regards,Aby AbrahamManagement Office

10/10 Excellent

Hamdi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and beautiful property with excellent location
Stayed 4 nights in Jan 2024
Response from Aby Abraham on 20 Jan 2024
Dear guest,We sincerely appreciate your fantastic 5-star rating! It's truly rewarding to know that we met or exceeded your expectations during your recent stay at our hotel.Our team takes great pride in providing exceptional service and creating memorable experiences for our guests. Your positive feedback motivates us to continue delivering the highest level of hospitality.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay.Warm regards,Aby AbrahamManagement Office

10/10 Excellent

Nadya

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Aby Abraham on 20 Jan 2024
Dear Nadya,We sincerely appreciate your fantastic 5-star rating! It's truly rewarding to know that we met or exceeded your expectations during your recent stay at our hotel.Our team takes great pride in providing exceptional service and creating memorable experiences for our guests. Your positive feedback motivates us to continue delivering the highest level of hospitality.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay.Warm regards,Aby AbrahamManagement Office

10/10 Excellent

Musawar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aby Abraham on 9 Jan 2024
Dear guest,Greetings from Palace Downtown!We would like to express our sincere gratitude for taking the time to leave a 5-star review for your recent stay at our hotel. Your positive rating is truly appreciated, and we are delighted to know that your experience met or exceeded your expectations.At Palace Downtown, we strive to provide the highest level of service and create memorable moments for our guests. Your endorsement is a testament to the hard work and dedication of our team.We look forward to the pleasure of welcoming you back for another exceptional stay. If you have any specific feedback or suggestions that would further enhance your experience, please feel free to share them with us.Thank you once again for choosing Palace Downtown. We appreciate your trust and look forward to serving you in the future.Warm regards,Aby AbrahamManagement Office

10/10 Excellent

Karan Vir Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Aby Abraham on 31 Dec 2023
Dear guest,Thank you for taking the time to share your positive experience with us at Palace Downtown. We are delighted to hear that you enjoyed your stay and appreciate your kind words.Our team works diligently to provide exceptional service, and it is truly rewarding to know that our efforts have contributed to your satisfaction. Your feedback is a source of inspiration for us to continue delivering memorable experiences.We are committed to maintaining the highest standards of hospitality, and it is our pleasure to be of service to you. Should you have any specific comments or suggestions you'd like to share, please feel free to reach out.Thank you for choosing Palace Downtown. We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Aby AbrahamManagement Office

10/10 Excellent

ping

Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy at night
Stayed 2 nights in Dec 2023
Response from Aby Abraham on 31 Dec 2023
Dear guest,Thank you for taking the time to share your positive experience with us at Palace Downtown. We are delighted to hear that you enjoyed your stay and appreciate your kind words.Our team works diligently to provide exceptional service, and it is truly rewarding to know that our efforts have contributed to your satisfaction. Your feedback is a source of inspiration for us to continue delivering memorable experiences.We are committed to maintaining the highest standards of hospitality, and it is our pleasure to be of service to you. Should you have any specific comments or suggestions you'd like to share, please feel free to reach out.Thank you for choosing Palace Downtown. We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Aby AbrahamManagement Office

10/10 Excellent

sabah

Travelled with family
Wonderful
absolutely loved this place. We will go back to this place. The service, the cleanliness, the staff.. everything was on point. I left half of my heart there.
Stayed 6 nights in Dec 2023
Response from Aby Abraham on 24 Dec 2023
Dear guest,Thank you so much for taking the time to share your positive review of our hotel! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm regards,Aby AbrahamManagement Office

10/10 Excellent

AHMAD

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best Hotel at Downtown
The best staff, best location and best view on the fountain with the best hotel with access to Dubai Mall
Stayed 1 night in Dec 2023
Response from Aby Abraham on 24 Dec 2023
Dear guest,Thank you so much for taking the time to share your positive review of our hotel! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm regards,Aby AbrahamManagement Office

6/10 Okay

Gurbinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Aby Abraham on 24 Dec 2023
Dear guest,Thank you so much for taking the time to share your positive review of our hotel! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm regards,Aby AbrahamManagement Office

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary experience. Probably the most responsive and attentive staff we have ever encountered. The food choices were first rate. Especially the buffets. Location is ideal for shopping and exploring the downtown area. Room was clean well appointed and spacious. We opted not to upgrade and had no regrets about that. We will never stay at any other hotel in Dubai.
Stayed 3 nights in Dec 2023
Response from Aby Abraham on 16 Dec 2023
Dear Kyle,Thank you for taking the time to share your extraordinary experience with us! We are absolutely thrilled to read your glowing review and learn that our staff's responsiveness and attentiveness left a lasting impression on you. Providing excellent service is our top priority, and it's rewarding to hear that we exceeded your expectations.We're delighted that you enjoyed the first-rate food choices, especially the buffets, and found the location ideal for shopping and exploring the downtown area. It's great to know that your room met your expectations in terms of cleanliness, appointments, and spaciousness.We appreciate your feedback regarding the decision not to upgrade, and we're glad to hear that you had no regrets about it. Our goal is to provide a memorable experience for all our guests, and it sounds like we succeeded during your stay.It's an honor to be your preferred hotel in Dubai, and we look forward to welcoming you back for more extraordinary experiences in the future. If there's anything specific you would like on your next visit, please feel free to let us know.Thank you for choosing us through Expedia!RegardsAby AbrahamManagement Office

10/10 Excellent

Edmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The service was great and I particularly enjoyed the comfort of the bed. We will definitely return and recommend it to friends.
Stayed 2 nights in Nov 2023
Response from Aby Abraham on 6 Dec 2023
Dear guest,Thank you for taking the time to share your wonderful experience during your recent stay at Palace Downtown. We are delighted to hear that you enjoyed your time with us, and we truly appreciate your kind words.Our team takes great pride in providing exceptional service and creating a comfortable environment for our guests. It's particularly heartening to learn that you found the bed to your liking, as we understand the importance of a good night's sleep during your travels.Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back to Palace Downtown. If there's anything specific you enjoyed or if you have any suggestions for areas where we can further enhance your experience, please don't hesitate to let us know.Once again, thank you for choosing Palace Downtown. We appreciate your trust and hope to have the pleasure of serving you again in the near future.Warm regards,Regards,Aby AbrahamManagement Office

10/10 Excellent

nawzad

Stayed 7 nights in Nov 2023
Response from Aby Abraham on 24 Dec 2023
Dear guest,Thank you so much for taking the time to share your positive review of our hotel! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm regards,Aby AbrahamManagement Office

10/10 Excellent

Manjeet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really helpful and polite. We like its location and the walk ways.
Stayed 2 nights in Nov 2023
Response from Aby Abraham on 30 Nov 2023
Dear guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your time at Palace Downtown. Providing excellent service and creating memorable moments for our guests/customers is our top priority.Your kind words are truly appreciated, and we look forward to the pleasure of serving you again in the future. If there's anything specific that stood out to you or any suggestions you may have, we'd love to hear them.Warm regards,Aby AbrahamManagement Office

10/10 Excellent

Selman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Nov 2023
Response from Aby Abraham on 30 Nov 2023
Dear guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your time at Palace Downtown. Providing excellent service and creating memorable moments for our guests/customers is our top priority.Your kind words are truly appreciated, and we look forward to the pleasure of serving you again in the future. If there's anything specific that stood out to you or any suggestions you may have, we'd love to hear them.Warm regards,Aby AbrahamManagement Office

8/10 Good

amirah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean rooms excellent location overpriced
Stayed 4 nights in Nov 2023
Response from Aby Abraham on 23 Nov 2023
Dear Amirah,Thank you so much for taking the time to leave us a positive review! We appreciate your kind words and are delighted to hear that you had a great experience. Your feedback is valuable to us, and we look forward to the pleasure of serving you again in the future.Best regards,Aby AbrahamManagement Office

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
A superb location for the downtown attractions
Stayed 3 nights in Nov 2023
Response from Aby Abraham on 21 Nov 2023
Dear Mark,Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us. Our team works hard to ensure our guests have memorable moments, and your feedback reinforces that we are on the right track. We appreciate your kind words and look forward to serving you again in the future.Best regards,Aby AbrahamManagement Office

10/10 Excellent

adawia, bloomfield hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing amazing , the costumer services is super thank you Marwan the concierge , thank you yousif and osama front dicks
Stayed 4 nights in Nov 2023
Response from Aby Abraham on 19 Nov 2023
Dear guest,Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a great experience. Our team works hard to ensure our guests have memorable moments, and your feedback reinforces that we are on the right track. We appreciate your kind words and look forward to welcoming you back soon.Warm regards,Aby AbrahamManagement Office

10/10 Excellent

Abulqader

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Dubai mall. Gym is good. Reception, cleaning staff breakfast staff all friendly with positive energy
Stayed 2 nights in Nov 2023
Response from Management Office on 18 Nov 2023
Dear Abulqader,Thank you for taking the time to share your comments with fellow travelers.We are very proud to know that you had a wonderful experience, our location is indeed perfect! We appreciate your recommendation and the team and I look forward to welcoming you back with us again very soon! With very best regards, Aby AbrahamManagement Office

10/10 Excellent

Leona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our five day stay at the Palace Hotel Downtown could not have been better. Situated by the Dubai Mall, with a front row seat for the Fountain View, it was our base for getting to know Dubai. Service Staff exceptional, friendly and efficient. We fully appreciated the attention to detail throughout the property. The comfortable king size bed with the superb bedding was a welcome retreat after busy days in this unique and vibrant city.
Stayed 5 nights in Nov 2023
Response from Management Office on 17 Nov 2023
Dear Guest, Thank you for your most recent feedback whilst you were staying with us at Palace Downtown. Reading comments such as yours is most appreciated. When our guests provide us feedback, its contents are crucial to our constant drive for perfection. We take immense pride in our services to ensure that all guests have exceptional experiences when they stay with us. Furthermore, I am very happy you were able to enjoy our facilities. I shall revert to my team and acknowledge our success with to your satisfaction. I look forward to welcoming you back to Palace Downtown in the future.Kind regards,Aby AbrahamManagement Office

10/10 Excellent

ASMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Management Office on 11 Nov 2023
Dear Guest, Thanks a lot for your feedback.The response from our guests is of extreme importance and value for us.We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown.I look forward to welcoming you back with us again very soon!Best regards,Aby AbrahamManagement Office

10/10 Excellent

Eya

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Management Office on 11 Nov 2023
Dear Guest,Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards,Aby AbrahamManagement Office

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and Recommend to Friend Visit Dubai
our stay was great. the location of this hotel is excellent. it's in the walking distance to Dubai Mall, Burj Khalifa tower. We booked a fountain view room. However, you can only see part of the fountain. but overall it's not bad at all.
Stayed 3 nights in Oct 2023
Response from Management Office on 7 Nov 2023
Dear Nancy,On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown.Best regards,Aby AbrahamManagement Office

10/10 Excellent

Pavel

Stayed 1 night in Nov 2023
Response from Management Office on 6 Nov 2023
Dear Guest,On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on the exceptional guest service, fitting to this enviable property and location. Rest assured that we will continue to implement innovative ideas to enhance our product and services to the next level.I look forward to welcoming you back with us again very soon! With very best regards, Aby AbrahamManagement Office

8/10 Good

YASUKANE

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 1 night in Oct 2023
Response from Management Office on 3 Nov 2023
Dear Yasukane,Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon.Best regards,Aby AbrahamManagement Office

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very well located, near of touristic attractions, shopping and restaurants.
Stayed 4 nights in Oct 2023
Response from Management Office on 30 Oct 2023
Dear Mr. Alfredo,Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards,Aby AbrahamManagement Office

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, full of shopping, attractions and restaurants around the hotel.
Stayed 5 nights in Oct 2023
Response from Aby Abraham on 30 Oct 2023
Dear Mr. Alfredo,Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards,Aby AbrahamManagement Office

2/10 Terrible

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel
Stayed 2 nights in Oct 2023
Response from Management Office on 30 Oct 2023
Dear Mohammad,I would like to extend my apologies for the inconvenience your experienced during your stay. Rest assured that we will take corrective measures to resolve the points you raised. We value your loyalty and we are hoping that you can give us another chance to welcome you once again.Kind regards, Aby AbrahamManagement Office

10/10 Excellent

Carla

Stayed 4 nights in Oct 2023
Response from Management Office on 4 Nov 2023
Dear Guest,Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards,Aby AbrahamManagement Office

10/10 Excellent

Anthony and Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and location Highly recommend
Stayed 2 nights in Oct 2023
Response from Aby Abraham on 12 Oct 2023
Dear guest,Thank you so much for your wonderful review of our property.My team and I truly appreciate reading such fantastic feedback and it’s always great to hear that our focus on guest service satisfaction is paying off. I sincerely hope that we will have the opportunity to welcome back soon. Kind regards,Aby AbrahamManagement Office

10/10 Excellent

Eswara, Greenville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very comfortable. This was my third stay and service, safety is always good. The staff in restaurent were also very friendly, Ganesh and others did good service in restaurant. Only one recommendation wound be more items for vegeterian
Stayed 3 nights in Sep 2023
Response from Aby Abraham on 12 Oct 2023
Dear guest,Thank you so much for your wonderful review of our property.My team and I truly appreciate reading such fantastic feedback and it’s always great to hear that our focus on guest service satisfaction is paying off. I sincerely hope that we will have the opportunity to welcome back soon. Kind regards,Aby AbrahamManagement Office

10/10 Excellent

KERISHA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome holiday. Completely safe and secure. Reslectable and wonderful.
Stayed 6 nights in Sep 2023
Response from Aby Abraham on 12 Oct 2023
Dear guest,Thank you so much for your wonderful review of our property.My team and I truly appreciate reading such fantastic feedback and it’s always great to hear that our focus on guest service satisfaction is paying off. I sincerely hope that we will have the opportunity to welcome back soon. Kind regards,Aby AbrahamManagement Office

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never felt so pampered in a hotel 🙏
After staying at the Palm Jumeirah for beach time, I had to go see Downtown Dubai and staying at the Palace was the PERFECT option for accommodation. Not only it's in the middle of it all, but it also has the most delicious beds and a real 5 stars service, I felt graciously pampered during all my stay. Thank you to everyone at the Palace, will be back soon ❤️
Stayed 2 nights in Sep 2023
Response from Aby Abraham on 3 Oct 2023
Dear guest,Thank you so much for your wonderful review of our property.My team and I truly appreciate reading such fantastic feedback and it’s always great to hear that our focus on guest service satisfaction is paying off. I sincerely hope that we will have the opportunity to welcome back soon. Kind regards,Aby AbrahamPalace Downtown

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
James the night manager
James made our stay amazing! Even if we checked in at midnight, he was cheerful and showed us to our room. He showed us where the bar was and we had an excellent humuus as a midnight snack. The lobby and the rooms have a signature fragrance that just made our stay so lovely.
Stayed 1 night in Sep 2023
Response from Aby Abraham on 2 Oct 2023
Dear Patricia,Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards,Aby Abraham Management office

10/10 Excellent

Hellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this place! Highly recommend. Staff is wonderful. Walking distance to Dubai mall. Amenities are great. Loved my stay!
Response from Aby Abraham on 21 Sept 2023
Dear Hellen,Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon.Best regards,Aby Abraham Management office

10/10 Excellent

Ilija

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Aby Abraham on 21 Sept 2023
Dear llijaThanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon.Best regards,Aby Abraham Management office

10/10 Excellent

Majdolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Aby on 4 Oct 2023
Dear Guest,Thanks a lot for your feedback. Looking forward to welcome you back soon.Best regards,Aby AbrahamManagement office

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service, incredible location and the bed was super comfortable, fantastic breakfast. Wifi was hi-speed 400 mbps. One opportunity for the hotel is for the concierge service or staff were unable to provide me proper information on transferring to the airport AUH.
Stayed 1 night in Sep 2023
Response from Aby Abraham on 14 Sept 2023
Dear JoseThanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards,Aby Abraham Management office

10/10 Excellent

Fozia

Stayed 2 nights in Sep 2023
Response from Aby Abraham on 15 Sept 2023
Dear FoziaThanks a lot for your feedback. Looking forward to welcome you back soon.Best regards,Aby Abraham Management office

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starting with an excellent attention in a very well prepared palace to receive demanding guests, valet parking, room keepers etc. Excellently well prepared team to make feel the guests in a real palace. We really recommend the palace hotel for your next vacation in Dubai. Located estrategically in front burj Khalifa and connected with the Dubai mall.
Stayed 6 nights in Sep 2023
Response from Aby Abraham on 14 Sept 2023
Dear Sergio,Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards,Aby Abraham Management office

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely well located, walking distance to Dubai Mall and Dubai fountain. Very good staff. Wonderful breakfast.
Stayed 2 nights in Sep 2023
Response from Aby Abraham on 12 Sept 2023
Dear EduardoThanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon.Best regards,Aby Abraham Management office

10/10 Excellent

elizabeth

Travelled with family
Liked: Staff & service, amenities
Wonderfully attentive staff. Well located facility.
Stayed 3 nights in Sep 2023
Response from Aby Abraham on 12 Sept 2023
Dear ElizabethThanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon.Best regards,Aby Abraham Management office

10/10 Excellent

Muhammad Fadhil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Amazing stay , room was very clean and staff was very friendly and Approachable. I would like to appreciate front desk staff as well as bellman and staff by the name od mamta
Stayed 2 nights in Sep 2023
Response from Aby Abraham on 11 Sept 2023
Dear MuhammadThanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards,Aby Abraham Management office

10/10 Excellent

Samar

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Aby Abraham on 7 Sept 2023
Dear SamarThanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon.Best regards,Aby Abraham Management office

10/10 Excellent

Farokh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there were a desk in the rooms for business people, instead of having 2 coffee tables and to 3 chair/armchair/ottoman. I wish there were more light and brightness in the rooms. No ceiling light and just 3 hidden light and one standing lampshade.
Stayed 4 nights in Aug 2023
Response from Aby Abraham on 4 Sept 2023
Dear Farokh,Thank you for feedback. We constantly look for opportunities to improve and accordingly, we have the writing desk chair as on request amenity. Palace Downtown caters for travelers who come for leisure as well as business and accordingly we are offering special amenities to support our guest's stay experience.Thank you once again. We have taken note of your request in your personal profile so, when you book to stay with us, we will ensure the table is made available to you.Warm regardsAby AbrahamManagement Office

10/10 Excellent

Azad

Stayed 2 nights in Aug 2023
Response from Aby Abraham on 4 Sept 2023
Dear guest,Thank you very much for your rating. We loved looking after you. RegardsAby AbrahamManagement Office

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place and the service was amazing.
Stayed 1 night in Aug 2023
Response from Aby Abraham on 4 Sept 2023
Dear Jason,Thank you so much for your wonderful review and rating. We loved looking after you and see you again soonRegardsAby AbrahamManagement Office