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Palace Downtown

5.0 star property
Luxury Dubai hotel connected to a shopping centre, within walking distance of Dubai Mall
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your current months are May, 2024 and June, 2024.
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June 2024

Palace Downtown

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Minibar, in-room safe, blackout curtains, soundproofing
Restaurant
Separate bathtub and shower, free toiletries, hair dryer, dressing gowns
Hot tub, steam room, Turkish bath/hammam, body treatments, hydrotherapy

Overview of Palace Downtown

Reviews
9.4

Exceptional

Highlight
  • Staff & service is scored top 10% in Dubai by travellers.

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Popular LocationDubai Mall6 min walk
  • Popular LocationDubai Fountain10 min walk
  • Popular LocationBurj Khalifa19 min walk
  • AirportDubai (DXB-Dubai Intl.)20 min drive
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Room options

View all photos for Club Suite (Palace Fountain View)

Club Suite (Palace Fountain View) | Minibar, in-room safe, blackout curtains, soundproofing

Club Suite (Palace Fountain View)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Separate bedroom
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Fountain View)

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room (Fountain View)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 70 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout curtains, soundproofing

Palace Room, Fountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Lake View Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Lake View

Minibar, in-room safe, blackout curtains, soundproofing

Palace Room, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite, Lake View

Diplomatic Suite, Lake View | Minibar, in-room safe, blackout curtains, soundproofing

Diplomatic Suite, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 105 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite, Lake View

Minibar, in-room safe, blackout curtains, soundproofing

Palace Suite, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 105 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

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About the area

Dubai

Located on a lake, Palace Downtown is in Downtown Dubai neighbourhood and is connected to a shopping centre. Dubai Cruise Terminal and Ski Dubai are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Dubai Aquarium & Underwater Zoo and Wild Wadi Water Park. Dubai Fountain and Dubai Mall are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
Visit our Dubai travel guideOpens in a new window

What's nearby

  • Dubai Mall - 6 min walk
  • Dubai Fountain - 10 min walk
  • Dubai Aquarium & Underwater Zoo - 16 min walk
  • Burj Khalifa - 19 min walk
  • Dubai International Convention and Exhibition Centre - 9 min drive

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai (DXB-Dubai Intl.) - 21 min drive

Restaurants

  • Abd El Wahab, Souk Al Bahar - 5 min walk
  • Günaydin - 5 min walk
  • Arabeska Restaurant - 1 min walk
  • Zahr El Laymoun - 4 min walk
  • Beirut Khanum - 2 min walk

About this property

Palace Downtown

Luxury family-friendly hotel near Dubai Mall
Located close to Dubai Fountain and Burj Khalifa, Palace Downtown provides a poolside bar, shopping on-site and a coffee shop/cafe. Treat yourself to hydrotherapy, a body scrub or a body wrap at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and a library.
Other perks include:
  • An outdoor pool and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge) and tour/ticket information
  • Luggage storage, a front desk safe and wedding services
  • Guest reviews give top marks for the helpful staff and location
Room features
All 242 rooms have comforts, such as 24-hour room service and pillow menus, as well as perks, such as air conditioning and dressing gowns.
More conveniences in all rooms include:
  • Bathrooms with separate baths/showers and bidets
  • 42-inch LCD TVs with satellite channels
  • Balconies, LED light bulbs and electric kettles

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking space
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • At least 80% lighting from LEDs
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Palace Downtown?

As of 18 Apr 2024, prices found for a 1-night stay for 2 adults at Palace Downtown on 12 May 2024 start from ₹29,548.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palace Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Downtown?

Self-parking and valet parking are free at this property.

What time is check-in at Palace Downtown?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Palace Downtown?

Checkout is at noon.

Does Palace Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 400 per vehicle applies.

Where is Palace Downtown located?

This family-friendly Dubai hotel is located on the boardwalk, within a 10-minute walk of Dubai Mall and Dubai Fountain. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 mi (5 km). Dubai Trolley Station 2 Tram Station is only a 4-minute walk and Dubai Trolley Station 1 Tram Station is 7 minutes.

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 775 out of 1000 reviews" "
Rating 8 - Good. 155 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 13 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location, beautiful property, excellent service
Stayed 4 nights in Mar 2024

10/10 Excellent

Myung Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

marko, monaco

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice lobby, room looks like motel style and needs updating, pool area needs updating too.
Stayed 1 night in Mar 2024

10/10 Excellent

dhaniany

Stayed 2 nights in Feb 2024

10/10 Excellent

MARIO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel
Stayed 5 nights in Feb 2024

10/10 Excellent

ajournees

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an event across the lake for the Chinese new year and I requested a room change as it was too loud. Unfortunate but hotel responded with a suite which was too big but at least not noisy. Breakfast buffet was great and view over pool and to khalifa was awesome!
Stayed 2 nights in Feb 2024

10/10 Excellent

Anas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in Jan 2024

10/10 Excellent

Hamdi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and beautiful property with excellent location
Stayed 4 nights in Jan 2024

10/10 Excellent

Nadya

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Musawar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024