Indoor pool, outdoor pool, open 8:00 AM to 6:00 PM, pool umbrellas
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Reviews of Raffles The Palm

Raffles The Palm
West Cresent, Palm Jumeirah, Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 49 out of 60 reviews" "
Rating 8 - Good. 7 out of 60 reviews" "
Rating 6 - Okay. 0 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ROZINA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel property
Stayed 1 night in Feb 2024
Response from Aaron Kaupp on 24 Apr 2024
Dear Rozina, Thank you for your kind words about our beautiful hotel property. We are delighted that you enjoyed your stay with us and hope to host you again soon.Sincerely, Aaron KuappManaging Director

8/10 Good

Temitope

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and they make us check in early
Stayed 1 night in Apr 2024
Response from Aaron Kaupp on 24 Apr 2024
Dear Temitope, thank you for your kind words. We are delighted to hear that you found our hotel beautiful and appreciated the early check-in service. We look forward to welcoming you back soon. Sincerely, Aaron KauppManaging Director

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Raffles the Palm is an elegant oasis in the high rise jungle of Dubai. The staff, with without exception, are efficient, friendly and keen to make your stay perfect - particularly the concierge team and Ezekiel’s smile always brightened our day. Being on the Palm means attractions need a bit more travel but taxis are plentiful and reasonable and the reception team sort this for you quickly. Food all excellent quality with lots of choice. Only minor niggle would be that full room housekeeping missed a couple of days as despite being out most of the day access was required when we wanted to use the room.
Stayed 6 nights in Feb 2024
Response from Ayman Gharib on 4 Mar 2024
Dear Julie,Thank you for taking the time to share your feedback on your recent stay at Raffles The Palm Dubai. We truly appreciate your kind words about our elegant oasis in the bustling city of Dubai.We are delighted to hear that our staff, particularly the concierge team and Ezekiel, made your stay memorable with their efficient and friendly service. We will make sure to pass on your compliments to them.We understand that the location of our property on the Palm may require a bit more travel to reach attractions. However, we are pleased to hear that our reception team was able to assist you with arranging taxis promptly.Thank you for bringing the issue regarding housekeeping to our attention. We apologize for any inconvenience caused. Your feedback has been noted, and we will take it into account to improve our service.We hope to welcome you back to Raffles The Palm Dubai in the future.Sincerely,Ayman GharibManaging Director

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ayman Gharib on 26 Feb 2024
Dear Janine,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay. We look forward to welcome you again soon. Regards,Ayman GharibManaging Director

8/10 Good

London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property before and loved it. Sadly this time it didn’t meet my expectations. The indoor pool where I used to unwind and relax is now full of young children and people waiting for their rooms! The food is not as good as it was and it has become a lot more expensive- not worth it. Maybe off season is best for this hotel. Rooms are lovely and spacious, staff good. Check out was slow and stressful, almost missed my flight but they did comp me a hotel car to rush.
Stayed 3 nights in Feb 2024
Response from Ayman Gharib on 19 Feb 2024
Dear London,Thank you for taking the time to share your feedback with us. We appreciate your loyalty as a returning guest and we apologize for not meeting your expectations during your recent stay.We are sorry to hear that the quality of our food did not meet your expectations and that you found it to be more expensive than before. Your comments are valuable to us and we will consider them as we continuously review and improve our dining offerings.We appreciate your kind words about our lovely and spacious rooms as well as our good staff. Your compliments will be shared with the team.We apologize for the slow and stressful check-out experience you had. We are glad that we were able to assist you by providing a complimentary hotel car to help you reach the airport on time.Thank you once again for your feedback. We value your patronage and hope to have the opportunity to welcome you back in the future.Sincerely,Ayman GharibManaging Director

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service and decor
Stayed 1 night in Feb 2024
Response from Ayman Gharib on 13 Feb 2024
Dear Adam,Thank you for your kind review. We appreciate your positive feedback on our service and decor. Your satisfaction is our utmost priority. We look forward to welcoming you back in the future. Sincerely, Ayman GharibManaging Director

10/10 Excellent

Yemoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ayman Gharib on 15 Feb 2024
Dear Yemoon,Thank you for your fantastic rating on Expedia. We are delighted that you had an amazing time with us. We hope to welcome you back soon at Raffles the Palm Dubai.Sincerely,Ayman GharibManaging Director

10/10 Excellent

Samer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has luxurious interior and amazing attention to details. The service and staff were outstanding. Having a personal butler was an amazing experience!
Stayed 3 nights in Feb 2024
Response from Ayman Gharib on 5 Feb 2024
Dear Samer,Thank you for taking the time to share your experience at Raffles The Palm Dubai. We are delighted to hear that you found our hotel to have luxurious interiors and exceptional attention to detail. Our team takes great pride in providing outstanding service. We are thrilled that you enjoyed the personalized experience of having a personal butler. We appreciate your kind words and hope to welcome you back soon.Sincerely,Ayman Gharib Managing Director

10/10 Excellent

Robyn

Stayed 6 nights in Jan 2024
Response from Ayman Gharib on 23 Jan 2024
Dear Robyn,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay. We look forward to welcoming you again soon.Kind RegardsAyman GharibManaging Director

10/10 Excellent

Jose, Lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastics rooms beautiful place pool and beach highly recommended
Stayed 1 night in Jan 2024
Response from Ayman Gharib on 15 Jan 2024
Dear Jose,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay. We look forward to welcoming you again soon.Kind RegardsAyman GharibManaging Director

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Ayman Gharib on 15 Jan 2024
Dear Pavel,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay. We look forward to welcoming you again soon.Kind RegardsAyman GharibManaging Director

10/10 Excellent

Roger

Stayed 2 nights in Jan 2024
Response from Ayman Gharib on 15 Jan 2024
Dear Roger,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay. We look forward to welcoming you again soon.Kind RegardsAyman GharibManaging Director

10/10 Excellent

Cindy, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel for five days, from Dec 7-12, 2023. Those five days were heavenly. The resort was palatial and gorgeous, our room was clean and spacious, with a high ceiling and a huge balcony facing the ocean. The room came with a butler (Isuru), who advised us daily what was happening that day. He took care of everything. All we needed was to tell him what we needed. The ground was big, with a nice landscape and lots of deck chairs and cabanas, around the pool and facing the ocean. We booked a club-level Deluxe King room, which included daily breakfast, light lunch, English tea, plus happy hour. Check-in and check-out were on level 6, where the club lounge was located. There were two restaurants inside the hotel: A Japanese restaurant called Matagi and an Italian restaurant called Piatti by The Beach. We only had the chance to try Matagi and we loved it. The food was delicious and creative. Everyone we met in the hotel was friendly and helpful. Special thanks go to Anelka. There wasn’t anything he couldn’t help us with. Sheikh, who supervised the butler team and the club lounge, was most helpful. When he found out we had to check out at 1 PM but our plane didn’t leave till 1:30 AM the next morning, he changed it to 5 PM. The support, empathy, and spirit from Sheikh set this hotel apart from all the 5-star hotels we had stayed with. He and this hotel will always stay in our hearts. Cab ride to the airport was about AED120, to the pier was about AED 67-90.
Stayed 5 nights in Dec 2023
Response from Ayman Gharib on 20 Dec 2023
Dear Cindy,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay from your arrival to departure and loved every aspect of your experience with us. Thank you for mentioning your butler, Isuru, Anelka and Sheikh - who all made your stay extra special.We look forward to welcoming you again soon. Sincerely,Ayman GharibManaging Director

10/10 Excellent

Sakbe Rahman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Ayman Gharib on 28 Nov 2023
Dear Sakbe Rahman,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay. We look forward to welcoming you again soon. Sincerely,Ayman GharibManaging Director

10/10 Excellent

FIKRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay,absolutely beautiful hotel,attentive staff and amazing food! Thank you!
Stayed 5 nights in Nov 2023
Response from Ayman Gharib on 27 Nov 2023
Dear Fikra,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay and loved every aspect of it from your arrival to your departure.We look forward to welcoming you again soon. Sincerely,Ayman GharibManaging Director

10/10 Excellent

Caroline

Stayed 1 night in Nov 2023
Response from Ayman Gharib on 15 Nov 2023
Dear Caroline,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay. We look forward to welcoming you again soon.Kind RegardsAyman GharibManaging Director

4/10 Poor

Ilya

Stayed 5 nights in Oct 2023
Response from Ayman Gharib on 22 Dec 2023
Dear Ilya,Thank you for sharing your feedback with us. We truly apologize that your experience was below expectations.Our team at Raffles The Palm Dubai is constantly looking at ways to improve our standards of service. Meanwhile, I do apologize on behalf of the team and assure you that I will be working with them to address the feedback you have shared.Sincerely,Ayman GharibManaging Director

10/10 Excellent

constantine

Stayed 2 nights in Oct 2023
Response from Ayman Gharib on 26 Oct 2023
Dear Constantine,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay. We look forward to welcoming you again soon.Kind RegardsAyman GharibManaging Director

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful short break, fantastic staff and made to feel very welcome.
Stayed 3 nights in Sep 2023
Response from Ayman Gharib on 3 Oct 2023
Dear Claire,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay and that my team made your experience worth it. We look forward to welcoming you again soon. Kind Regards,Ayman GharibManaging Director

10/10 Excellent

Mohammed

Stayed 1 night in Sep 2023
Response from Ayman Gharib on 21 Sept 2023
Dear Guest, Thank you for taking the time to share your valuable feedback on Expedia. We are delighted to know that you had an exceptional experience and loved every part of your stay at Raffles The Palm Dubai. We look forward to welcome you back again soon.Kind Regards, Ayman Gharib Managing Director

10/10 Excellent

Sai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ayman Gharib on 21 Sept 2023
Dear Guest, Thank you for taking the time to share your valuable feedback on Expedia. We are delighted to know that you had an exceptional experience and loved every part of your stay at Raffles The Palm Dubai. We look forward to welcome you back again soon.Kind Regards, Ayman Gharib Managing Director

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it amazing experience
Stayed 2 nights in Jul 2023
Response from Ayman Gharib on 21 Sept 2023
Dear Guest, Thank you for taking the time to share your valuable feedback on Expedia. We are delighted to know that you had an exceptional experience and loved every part of your stay at Raffles The Palm Dubai. We look forward to welcome you back again soon.Kind Regards, Ayman Gharib Managing Director

10/10 Excellent

Chaya

Stayed 6 nights in Jul 2023
Response from Ayman Gharib on 21 Sept 2023
Dear Guest, Thank you for taking the time to share your valuable feedback on Expedia. We are delighted to know that you had a wonderful experience and loved every part of your stay at Raffles The Palm Dubai. We look forward to welcome you back again soon.Kind regards, Ayman Gharib Managing Director

10/10 Excellent

Doreen

Stayed 3 nights in Jun 2023
Response from Ayman Gharib - Managing Director on 21 Jun 2023
Dear Guest, Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay. We look forward to welcome you again soon. Kind regards, Ayman GharibManaging Director

10/10 Excellent

Sajid

Liked: Cleanliness, staff & service, property conditions & facilities
Love the property the best on the palm. I dont know why its not in the top 3 but this is the best.
Stayed 2 nights in Jun 2023
Response from Ayman Gharib - Managing Director on 21 Jun 2023
Dear Guest, Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay and appreciate your wonderful comments.We look forward to the opportunity to welcome you back to Raffles The Palm Dubai again soon! Kind regards, Ayman GharibManaging Director

10/10 Excellent

Adam

Stayed 1 night in Jun 2023
Response from Ayman Gharib - Managing Director on 7 Jun 2023
Dear Guest, Thank you very much for taking the time to review your recent stay at Raffles The Palm Dubai. We are delighted that you have had an exceptional experience and enjoyed your visit at our hotel. Thank you once again and we hope to have the opportunity to welcome you back to Raffles The Palm Dubai soon! Kind regards, Ayman GharibManaging Director

10/10 Excellent

Anmol

Stayed 1 night in Jun 2023
Response from Ayman Gharib - Managing Director on 7 Jun 2023
Dear Guest, Thank you very much for taking the time to review your recent stay at Raffles The Palm Dubai. We are delighted that you have had an exceptional experience and enjoyed your visit at our hotel. Thank you once again and we hope to have the opportunity to welcome you back to Raffles The Palm Dubai soon! Kind regards, Ayman GharibManaging Director

10/10 Excellent

FIKRA

Liked: Cleanliness, staff & service
One of the most wonderful hotels in the world! Beauty and glamour are my words for this property! Amazing and helpful staff all the way from doorman to cleaning,reception and restaurants! People who know how to enjoy luxury will be delighted with the hotel! Love it and will come back soon!
Stayed 2 nights in May 2023
Response from Ayman Gharib - Managing Director on 19 May 2023
Dear Guest, Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay and look forward to welcome you again soon. Kind regards, Ayman GharibManaging Director

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in this amazing hotel. Staff couldn’t have been more accommodating (shoutout to Robert who was amazing!). Excellent service all round. Absolutely no complaints. We will definitely be back.
Stayed 4 nights in Feb 2023
Response from Ayman Gharib - Managing Director on 13 Feb 2023
Dear Guest, Thank you for choosing Raffles The Palm Dubai and for sharing your feedback.I am glad that you have had a wonderful stay and appreciate your comments about the service you received from Robert who has been praised for a job well done. It is always encouraging to learn that our guests are satisfied with our service as it is what we strive for every day. Thank you once again for taking the time to share your valuable feedback with us. We look forward to welcome you again soon. Kind regards, Ayman Gharib Managing Director

2/10 Terrible

Hasan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Would be better if the buffet was more intercontinental.
Stayed 3 nights in Sep 2022
Response from Ayman Gharib - Managing Director on 25 Jan 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Raffles The Palm Dubai.I am disappointed to learn that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles The Palm Dubai, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to make improvements and prevent future occurrences. We appreciate you sharing your concerns, and we hope that you will allow us to better serve you in the near future. Sincerely, Ayman GharibManaging Director

8/10 Good

Ahmed, Riyadh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots evening noise due to welding and parties. Otherwise the place was good.
Response from Tarryn Kihler - Quality and Learning Manager on 13 Jan 2023
Dear Ahmed, We very much appreciate your comments regarding your stay at the Raffles The Palm Dubai. It is always a pleasure to receive positive feedback and I am delighted to read your comments about our hotel.Furthermore, we have noted your comments regarding the noise and will investigate internally for future improvements. Allow me to sincerely apologise for any inconvenience caused.Please feel free to contact me directly if you have any further suggestions of improvement that could have perhaps helped us to meet your expectations better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you again soon. Sincerely, Tarryn Kihler Quality and Learning Manager

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!!!
Totally fabulous in every way! Would highly recommend.
Stayed 3 nights in Nov 2022
Response from Tarryn Kihler - Quality and Learning Manager on 13 Jan 2023
Dear Miriam,Thank you for choosing to stay with us at Raffles The Palm Dubai.It is always a pleasure to receive positive feedback and I am delighted to read that you highly recommend our hotel.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you again soon. Sincerely, Tarryn Kihler Quality and Learning Manager

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2022
Response from Ayman Gharib on 10 Nov 2023
Dear Andy, Thank you for taking the time to share your valuable feedback on Expedia. We are delighted to know that you had an exceptional experience and loved every part of your stay at Raffles The Palm Dubai. We look forward to welcome you back again soon.Kind Regards, Ayman Gharib Managing Director

10/10 Excellent

Vachagan

Stayed 8 nights in Sep 2022
Response from Ayman Gharib on 10 Nov 2023
Dear Vachagan, Thank you for taking the time to share your valuable feedback on Expedia. We are delighted to know that you had an exceptional experience and loved every part of your stay at Raffles The Palm Dubai. We look forward to welcome you back again soon.Kind Regards, Ayman Gharib Managing Director

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the most beautiful plush resort hotel ever!. The rooms are unbelievable the staff so friendly and the pool and pool bar Vegas style! Loved everything about raffles
Stayed 3 nights in Sep 2022
Response from Ayman Gharib - Managing Director on 13 Sept 2022
Dear Guest, Thank you for taking the time to rate and review your most recent stay at Raffles The Palm Dubai. We are delighted that you have had an exceptional stay and look forward to the opportunity to welcome you back again soon. Kind regards, Ayman GharibManaging Director

10/10 Excellent

Catherine Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelieveable.
Unbelievable. The service was excellent. The room was more then wonderful. The food in the club lounge was the best I have experienced in any hotel.
Stayed 4 nights in Aug 2022
Response from Ayman Gharib - Managing Director on 25 Aug 2022
Dear Guest, Thank you for choosing Raffles The Palm Dubai and for sharing your feedback. We are glad that you enjoyed your stay and look forward to welcome you again soon. Kind regards, Ayman GharibManaging Director

10/10 Excellent

Hardeep Kaur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 1 night in Aug 2022
Response from Ayman Gharib - Managing Director on 5 Aug 2022
Dear Guest, Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay and look forward to welcoming you again soon.

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Ayman Gharib - Managing Director on 5 Aug 2022
Dear Guest, Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay and look forward to welcoming you again soon.

10/10 Excellent

Hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Our stay was exceptional from the moment we checked-in until the last minute. Robert the receptionist hosted us with a smile and it took me only 3 minutes to check in.the pool was amazing, the stuff was professional, everybody is smiling and welcoming.. royal, exceptional and relaxed place. Would definitely come again.
Stayed 1 night in Jun 2022
Response from Ayman Gharib on 17 Jun 2022
Dear Guest, Thank you for choosing Raffles The Palm Dubai and for sharing your feedback. I am glad that you enjoyed your stay and delighted by your wonderful comment about the service that you received from Robert who has been praised for a job well done. It is always encouraging to learn that our guests are satisfied with our service as it is what we strive for every day. Thank you once again for taking the time to share your valuable feedback with us. We look forward to welcome you again soon. Kind regards, Ayman Gharib Managing Director

10/10 Excellent

albert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked. It is but far away than center but still good
Stayed 4 nights in Mar 2022
Response from Ayman Gharib on 30 Mar 2022
Dear Guest, Thank you for choosing Raffles The Palm Dubai and for sharing your feedback. I am glad that you enjoyed your stay and look forward to welcoming you again soon. Kind regards, Ayman Gharib Managing Director

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2022

4/10 Poor

Patricio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 5 nights in Dec 2021
Response from Ayman Gharib - Managing Director on 17 Jan 2022
Dear Guest, Thank you for taking the time to rate your stay at the Raffles The Palm Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles The Palm Dubai, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We hope that we will have the opportunity to welcome you back to Raffles The Palm Dubai. Kind regards, Ayman Gharib Managing Director

8/10 Good

Georgiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like that no any entertainment on the territory. Plus the Italian restaurant doesn't operate in the morning for breakfast. But it should be.
Stayed 3 nights in Nov 2021
Response from Ayman Gharib - Managing Director on 13 Dec 2021
Dear Guest, Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay. We have shared your comments regarding the breakfast and entertainment with our teams who are currently looking into the same. Thank you once again for taking the time to share your valuable feedback with us. We hope to have the opportunity to welcome you again soon. Kind regards, Ayman Gharib Managing Director

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and overall experience. Like nothing I've ever seen before. Highly recommend it.
Stayed 2 nights in Oct 2021
Response from Ayman Gharib on 14 Nov 2021
Dear Guest, Thank you for choosing Raffles The Palm Dubai and for sharing your feedback. I am glad that you enjoyed your stay and hope to have the opportunity to welcome you again soon. Kind regards, Ayman Gharib – Managing Director

10/10 Excellent

Petro

Stayed 3 nights in Oct 2021

8/10 Good

nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai apprécié l'hôtel, son emplacement et le personnel très gentil. Cependant, c'est dommage qu'il n'y ait pas de personnel parlant français, italien ou espagnol, seulement anglais. De plus, nous n'avons pas eu de chance car nous étions là lors des inondations de Dubaï et nous regrettons de ne pas avoir été prévenus de ne pas quitter l'hôtel. Nous sommes partis en ville et nous nous sommes retrouvés bloqués, ce qui nous a obligés à louer une chambre supplémentaire dans un hôtel en ville. Par conséquent, nous avons dû payer une nuit supplémentaire sans aucune indemnisation.
Stayed 9 nights in Apr 2024
Response from Aaron Kaupp on 24 Apr 2024
Cher Nicolas, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous sommes ravis que vous ayez apprécié notre hôtel, son emplacement et notre personnel. Nous sommes désolés pour les inconvénients rencontrés en raison du manque de personnel parlant français, italien ou espagnol. En ce qui concerne les inondations, veuillez noter que la sécurité de nos clients est notre priorité et nous regrettons tout malentendu. Votre retour est précieux, et nous prendrons des mesures pour améliorer nos services. Cordialement, Aaron KauppManaging Director

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Aaron Kaupp on 25 Apr 2024
Dear Camille,Thank you for sharing your experience with us on Expedia. We are so glad that you had a remarkable time, and we look forward to hosting you again.Sincerely,Aaron KauppManaging Director

10/10 Excellent

Lars

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Ayman Gharib on 28 Nov 2023
Dear Lars,Thank you for choosing Raffles The Palm Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay. We look forward to welcoming you again soon. Sincerely,Ayman GharibManaging Director

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel hermoso con un excelente servicio, nos encantó todo!!!
Stayed 2 nights in Jun 2023
Response from Ayman Gharib - Managing Director on 5 Jul 2023
Dear Guest, Thank you for taking the time to share your valuable feedback on Expedia. We are delighted to know that you had a wonderful experience and loved every part of your stay at Raffles The Palm Dubai. We cannot wait to welcome you back again soon. Kind regards, Ayman GharibManaging Director

4/10 Poor

Amir, Wien

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Too much Road noises!
Stayed 1 night in Apr 2023
Response from Ayman Gharib Managing Director on 13 Apr 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Raffles The Palm Dubai.I am disappointed to learn that your experience did not meet your expectations and that you were disturbed by the construction noise; please allow me to express my sincerest apologies. At Raffles The Palm Dubai, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to make improvements and prevent future occurrences. We appreciate you sharing your concerns, and we hope that you will allow us to better serve you in the near future. Sincerely, Ayman Gharib Managing Director