Dear Michael, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Dear Naser, Thank you very much for your kind feedback.We are delighted to hear that the size and facilities of our rooms met your expectations and contributed to a pleasant experience. Our team takes great pride in maintaining a high standard of cleanliness and condition throughout the hotel, and we are glad this was reflected during your visit. It is also heartening to know that the amenities provided in your room were to your satisfaction.Your commendation regarding the service you received is much appreciated, as we strive to offer our guests an exceptional stay. Rest assured, we will continue to uphold these standards and seek ways to further enhance our guest experience.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Dear Hossam, Thank you very much for your kind feedback.We are thrilled to learn that you found the room size, price, and our prime location to be to your satisfaction. It's gratifying to know that the cleanliness of our rooms met your expectations and that you were pleased with the overall condition of Occidental Al Jaddaf. Our dedicated team strives to provide exceptional service and it is encouraging to hear that we succeeded during your stay. Moreover, we take great pride in offering well-appointed amenities and are pleased they enhanced your experience with us.We are constantly aiming to deliver memorable moments and it seems we have achieved this during your visit. Your positive comments are a testament to our commitment to guest satisfaction. Should you decide to stay with us again, we look forward to providing you with another excellent experience.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Dear Angelo, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.We look forward to welcoming you back in the future, best regards,Mary Gel BaliliGuest Relations

Dear Sulaiman,Thank you for your review.We're sorry to hear that our breakfast did not meet your expectations. Our culinary team is committed to providing a variety of quality options and we regret that we fell short of impressing you in this area.We're delighted to see that you found our hotel to be very good overall, with satisfactory room cleanliness, hotel condition, service, and amenities. Our team takes great pride in maintaining our facilities and ensuring that all our guests have a comfortable and enjoyable stay.We hope to welcome you again in the future. Best regards,Mary Gel BaliliGuest Relations

Dear Guest, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Dear Ahmad,Thank you for taking the time to share your feedback.We are concerned to hear about your experience with our customer support. Providing excellent service is a cornerstone of our hotel's values, and we are sorry to learn that we fell short in this instance. We take such matters seriously and are looking into the circumstances you've described.We look forward to the chance to host you again for a more satisfying experience,Kind regards,Mary Gel BaliliGuest Relations

Dear Guest,We appreciate that you took the time to share your experience with us.We're truly sorry to hear about the inconveniences you faced during your stay, particularly regarding the scent in your room and the corridor. Our hotel prides itself on being non-smoking throughout, and we regret that this standard was not met in your case. We also apologize for the broken phone and the disturbance caused by noise. We appreciate your commendation of our reception staff and their efforts to provide a smooth check-in process.We look forward to welcoming you back on a future occasion. Best regards,Mary Gel BaliliGuest Relations

Dear Joseph, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Dear John,Thank you for taking the time to share your feedback.We are truly sorry to hear about the confusion regarding your reservation. It is our priority to ensure that every guest receives the correct booking and the highest quality of service. Our team is dedicated to maintaining a clean, comfortable, and well-conditioned environment for all our guests, and we regret that we did not meet your expectations in this instance. We are committed to providing excellent amenities and services, and it's disheartening to learn that your experience was not reflective of our usual standards.We appreciate your feedback as it is crucial for us to continue improving our guest experience.Kind regards,Mary Gel BaliliGuest Relations

Dear Nour,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Mary Gel BaliliGuest Relations

Dear Alexey, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Dear Guest,We appreciate that you took the time to share your experience with us.The complete satisfaction of our guests is our priority and we regret that your experience fell short of some of your expectations.We hope to be able to welcome you for an improved experience in the future.Best wishes,Mary Gel BaliliGuest Relations

Dear Nour,Thank you for your positive feedback.We are thrilled to hear that you found our hotel amazing and appreciated its convenient location near various attractions. It's great to know that you were satisfied with the cleanliness of your room, the hotel's condition, and the service provided by our staff. We take pride in offering top-notch amenities and a comfortable stay for our guests.We look forward to welcoming you back on a future occasion.Best regards,Mary Gel BaliliGuest Relations

Dear Ahmad, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Dear MabelWe appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed our amazing breakfast and found our staff, especially Ms Phyu, to be friendly and helpful. Your kind words will be passed on to her.We apologize for the inconvenience you faced regarding the room cleanliness and the delay in changing linens. We understand the importance of maintaining a clean and comfortable environment for our guests, and we will address this issue with our housekeeping team to ensure that it does not happen again.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Mary Gel BaliliGuest Relations

Dear Rayan,Thank you so much for making our Occidental Al Jaddaf hotel your choice venue for your stay and for the time you took out of your day to share your feedback on your stay with us by responding to our survey. We were delighted to read that we met your expectations and have shared your feedback with the entire team as we know this will be a great motivation to continue doing our job to the best of our ability and to continue offering unique and unforgettable experiences to our valued guests. We look forward to serving you again at your earliest convenience, ensuring in advance of our utmost commitment to making your next stay a memorable one. Thank you for your trust in Barceló Hotel Group!Warm regards,Samy TolbaRooms Division Manager

Dear Leticia,Thank you so much for making our Occidental Al Jaddaf hotel your choice venue for your stay and for the time you took out of your day to share your feedback on your stay with us by responding to our survey. Warm regards,Samy Tolba

Dear Vilborg, We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Cristina TaboadaGuest Experience Executive

Dear Khalid,Thank you for your review.Moreover, please accept our sincerest apologies for the issues you describe in your review. All rooms reserved for new arrivals are per standard double-checked by our head of housekeeping to ensure that everything is functioning and spotless for our guests. On a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution so that you can fully enjoy your stay. The feedback from our guests is very important to us and we have also noted your comment about the odor and will have this investigated.We look forward to welcoming you back. Best regards,Cristina TaboadaGuest Experience Executive

Dear Saif,Thank you for your review.We regret to read that we fell short of the high standards expected of us and which we usually maintain. Our team is available 24 hours a day and we urge guests to let us know of any such issues, so we may rectify them immediately. Nevertheless, we will address your comments with our housekeeping department.We hope to see you again in the future. Kind regards,Cristina TaboadaGuest Experience Executive

Dear Guest,Thank you for taking the time to review your stay.We are very happy to hear that we made your feel at home. This personal attention is one of the things that we try to maintain in our hotel, our team members enjoyed catering to your needs as much as you enjoyed your stay.The entire team look forward to welcoming you back for a future visit.Kind regards,Judy Dy GuasoGuest Relations

Dear Mr. Abu,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticism.Once again, we thank you for choosing us for your holiday and very much look forward to having the opportunity to serve you again in the future.Best regards,

Dear Ms. Rochelle, Thank you very much for sharing this great review of your recent stay at Occidental Al Jaddaf . We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once again, we thank you for this very kind review and we look forward to serving you again in the future.Best regards,

Dear Mr. Zanub, We greatly appreciate the time you spent to review your recent experience in our property, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Once again, we thank you for sharing your experience with us and look forward to serving you again soon.Best regards,

Dear Mr. George, Thank you very much for your kind feedback. It is rewarding to know that you had such a pleasant stay and that you enjoyed your dining experience. This inspires our team to continue upholding our high standards of service. We look forward to welcoming you back for another memorable experience. Best wishes, Cristina Taboada Guest Experience Executive

Dear Kevin, Thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back for another memorable experience. Best wishes, Cristina Taboada Guest Experience Executive

Dear Guest, Thank you for taking the time to share your feedback. We are sorry that your recent stay at our hotel didn't meet all your expectations and that you experienced some disturbance . Our team are always on hand to assist with any issues you may have, and are happy to offer a quieter room should one be available. Thank you for bringing this to our attention; we will certainly look into this matter so that we can better ensure the comfort and satisfaction of our guests in the future

Dear Richard, Thank you for your review. We are sorry to read your comments and not have been able to help you resolve your concerns during your stay. We have taken note of all your remarks that will help the head of housekeeping to continue training the team and deliver the high standards expected. We would like to thank you for your kind words, especially to our reception team. All of them work very hard, striving to meet guest expectations and we will definitely let them know of your satisfaction with their services. They will be thrilled to have had their efforts acknowledged. We hope to see you again in the future. Kind regards, Samy Tolba Front Office Manager

Dear Aamir, Thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back for another memorable experience. Best wishes, Samy Tolba Front Office Manager

Dear Guest, Thank you very much for your kind feedback. We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively. We look forward to welcoming you back on a future occasion. Best wishes, Samy Tolba Front Office Manager

Dear Mr. Amir, We would like to thank you for your preference in selecting our Occidental Al Jaddaf for your holidays in Dubai, as well as for taking the time to tell us about your recent experience among us. Once again, we thank you for sharing your experience with us and look forward to serving you again soon.Best regards,

Dear Guest, Thanks for taking the time to share your opinions on your visit to our hotel. We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so our guests feel comfortable. We will forward your comment to the management team. The feedback from our guests is very important to us and so we have noted your comment about the odor and will have this investigated. We are always grateful for any feedback that may help us to improve. We are very sorry to learn of the concerns you had with the amenities in your bathroom and regret that you did not inform us while on-site so that we may have taken immediate action. Nevertheless, our maintenance team have been informed and will now be dealing with this. At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. We will be reviewing your comment with the head of our housekeeping department. We do hope to welcome you back in the future. Best wishes, Samy Tolba Front Office Manager

Dear Frank, Thank you for reviewing your recent stay. We are sorry to hear about the issues you had with our bathroom; please accept our sincere apologies. Your feedback will be shared with our Maintenance Manager to ensure that this was an isolated issue that is dealt with moving forward. Had you informed a member of our team this would have been looked into immediately and a solution found. On a future occasion please do not hesitate to inform us of any concerns at the time. We hope to welcome you again in the future. Best regards, Samy Tolba Front Office Manager

Dear Yasser, Thank you for taking the time to share your review. While we do carry out maintenance whenever necessary to ensure that our facilities are up to date, we have noted your comments. Also, our rooms are cleaned daily and we ask that guests make us aware of any shortcomings so that we may have these immediately addressed. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Samy Tolba Front Office Manger