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Reviews of Nassima Tower Hotel Apartments

Nassima Tower Hotel Apartments
P O Box 49260 Sheikh Zayed Road, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 137 out of 282 reviews" "
Rating 8 - Good. 102 out of 282 reviews" "
Rating 6 - Okay. 24 out of 282 reviews" "
Rating 4 - Poor. 8 out of 282 reviews" "
Rating 2 - Terrible. 11 out of 282 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Travelled with family
Liked: Amenities, property conditions & facilities
Nice to walk, a lot of things to do
Stayed 3 nights in Apr 2024
Response from Joy Maite on 29 Apr 2024
Dear Marco,Thank you for choosing to stay with us. It's good to hear that you're enjoying the area around the hotel apartment! Having plenty of options for walking and activities can really enhance your living experience.We are looking forward to welcoming you back.Kind regards, Joy Maite ReynoAsst. Front Office Manager

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great for families
Stayed 1 night in Apr 2024
Response from Joy Maite on 15 Apr 2024
Dear Marco,Thank you for choosing to stay with us!It's wonderful to hear that you found the accommodation to be great for families! Finding a family-friendly environment can make a big difference in the overall experience of a trip. If you have any other feedback to share, feel free to let me know!Kind regards,Joy Maite ReynoAsst. Front Office Manager

10/10 Excellent

NIDAL, Jerusalem

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is good and the location is great, but the value is too high
Stayed 4 nights in Feb 2024

10/10 Excellent

Everson

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Bader

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness
Stayed 4 nights in Dec 2023

10/10 Excellent

Khosh

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Mishal

Stayed 2 nights in Sep 2023

8/10 Good

Mishal

Travelled with group
Liked: Cleanliness, amenities
Great location with a lot of fascinating facilities
Stayed 1 night in Sep 2023
Response from Joy Maite on 26 Oct 2023
Dear Mishal,Thank you for staying with Nassima Tower Hotel Apartments!It's wonderful to hear that you had a great experience with the location and facilities at your accommodation. A convenient location with access to fascinating facilities can certainly enhance the overall travel experience.Thank you for sharing your positive feedback!We are looking forward to welcoming you again. Best regards,Joy Maite ReynoAsst. Front Office Manager

2/10 Terrible

Sajid

Business traveller
Disliked: Cleanliness, room comfort
Worst experience. I was told room is ready when i checkedin. When i reached the room staff was sitting in the room and said it is not ready pls come back after some time. Couches were stained and looked dirty. There was no water at night. In the morning when i went for shower the water coming out was literally brown.
Stayed 1 night in Jul 2023

4/10 Poor

Samir

Travelled with family
Disliked: Amenities, property conditions & facilities
Shower very bad. No iron and hair dryer.
Stayed 1 night in Jul 2023

10/10 Excellent

JOHNSON, LAKE FOREST

Stayed 3 nights in May 2023
Response from Joy Maite on 20 Jun 2023
Dear Johnson, Thank you for your review and for choosing our hotel. We’re pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in Nassima Tower Hotel Apartments. Kind regards,Joy Maite ReynoAsst. Front Office Manager

10/10 Excellent

JOHNSON, LAKE FOREST

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay very good customer service
Stayed 2 nights in May 2023
Response from Joy Maite on 30 May 2023
Dear Johnson,Thank you for rating our service. We are pleased that you had a wonderful stay with us and were happy with the service provided at the hotel. We look forward to welcoming you back in the future.Kind regards,Joy Maite ReynoAsst. Front Office Manager

10/10 Excellent

Saima

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Mar 2023
Response from Joy Maite on 23 Mar 2023
Dear Guest, Thank you for choosing Nassima Tower Hotel Apartments and for sharing your feedback. We are pleased that you enjoyed your stay with us and we look forward to welcoming you again soon.Best regards,Joy Maite ReynoAsst. Front Office Manager

10/10 Excellent

Adim

Travelled with family
Liked: Cleanliness, room comfort
Family stay 2 weeks +
Incredible location, great service. Micheal , Mohamed, Saqib and the front desk team are courteous, understanding, and a credit to the establishment. 5/5. The front desk team puts the guest first and were very helpful on numerous occasions, chose to cancel a stay elsewhere and extend here.
Stayed 4 nights in Dec 2022

6/10 Okay

Rashed

Travelled with family
Disliked: Amenities, property conditions & facilities
The location of the property are good but the condition furniture are very old need to be change
Stayed 3 nights in Jan 2023

8/10 Good

Bassem

Travelled with family
Liked: Cleanliness, room comfort
It was comfortable, however they need more attention for room service
Stayed 3 nights in Jan 2023

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Very close to downtown Dubai. The employees are professional and the room was perfect.

2/10 Terrible

Abdullah

Stayed 2 nights in Jan 2023

10/10 Excellent

Sarfraz, Manchester

10/10 Excellent

Freshia

Liked: Cleanliness, room comfort
Stayed 8 nights in Oct 2022
Response from Karam Al Mordaa on 20 Jan 2023
Dear Freshia,Thank you for taking the time to review your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you fully enjoyed your stay with us.Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

6/10 Okay

Ali

Travelled with family
Beautiful location and close to metro. The apartments needs more cleaning as sofas are all stained, plugs broken and lighting very poor as theres economy light and only one side lamp. Needed to ask for iron, hairdryer as it wasn’t in the room.
Stayed 6 nights in Nov 2022

2/10 Terrible

HYUNJOO

Business traveller
Disliked: Cleanliness, property conditions & facilities
This property is not well managed. Towels were so old and dirty. Room had old carpet and bath tub was very dirty. I felt like I could get sick if I stayed little longer.

6/10 Okay

Morris

Business traveller
Disliked: Room comfort
Needs a refresh for sure
Bit rundown and worn, beds not very comfy but the location and sixe of room balanced out the condition and bed comfort, definitely deserves a refress
Stayed 6 nights in Oct 2022
Response from Joy Maite Reyno on 20 Oct 2022
Dear Mr. Morris, Thank you for rating our service and for sharing your feedback. We certainly understand your frustration and this is definitely not the level of service we are renowned for. I would personally like to apologize for the inconvenience caused to you. We look forward to welcoming you back in the future.Kind regards,Joy Maite ReynoAsst. Front Office Manager

10/10 Excellent

Novalinda

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Is the best while I’m in Dubai for stayed
Stayed 1 night in Jul 2022
Response from . on 27 Jul 2022
Dear Novalinda, Thank you for your positive feedback. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to welcoming you back on a future occasion. Best regards, Muhammad Shahir Front Office Supervisor

8/10 Good

AHMAD

Stayed 6 nights in Feb 2022
Response from Joy Maite on 5 Mar 2022
Dear Mr. Ahmad, Thank you for choosing Nassima Tower Hotel Apartments and for sharing your feedback. We are pleased that you enjoyed your stay with us. We look forward to welcome you again soon. Kind regards, Joy Maite Reyno Asst. Front Office Manager

8/10 Good

ali

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2022
Response from Joy Maite on 27 Jan 2022
Dear Guest, Thank you for choosing to stay with Nassima Tower Hotel Apartments and for sharing your feedback. We are pleased that you enjoyed your stay with us. We look forward to welcome you again soon. Kind regards, Joy Maite Reyno Asst. Front Office Manager

8/10 Good

ali

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Jan 2022
Response from Joy Maite on 27 Jan 2022
Dear Guest, Thank you for choosing to stay with Nassima Tower Hotel Apartments and for sharing your feedback. We are pleased that you enjoyed your stay with us. We look forward to welcome you again soon. Kind regards, Joy Maite Reyno Asst. Front Office Manager

6/10 Okay

Raghdah

Liked: Room comfort
Stayed 3 nights in Dec 2021
Response from Joy Maite on 6 Jan 2022
Dear Guest, Thank you for choosing Nassima Tower Hotel Apartment and for sharing your feedback. We look forward to welcome you again soon. Kind regards, Joy Maite Reyno Asst. Front Office Manager

8/10 Good

Hussein

Stayed 1 night in Dec 2021
Response from Joy Maite on 3 Jan 2022
Dear Guest, Thank you for choosing to stay at Nassima Tower Hotel Apartments and for sharing your feedback. We are pleased that you enjoyed your stay with us. We look forward to welcome you again soon. Kind regards, Joy Maite Reyno Asst. Front Office Manager

10/10 Excellent

Anwar

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021
Response from Joy Maite on 28 Dec 2021
Dear Guest, Thank you for choosing to stay with Nassima Tower Hotel Apartment and for sharing your feedback. We are pleased that you enjoyed your stay with us and we look forward to welcome you again soon. Best regards, Joy Maite G. Reyno Asst. Front Office Manager

10/10 Excellent

zeevik

Business traveller
Liked: Cleanliness, room comfort
excellen hotel and location for the Convention cen
Stayed 5 nights in Dec 2021
Response from Joy Maite on 20 Dec 2021
Dear Guest, Thank you for choosing Nassima Tower Hotel Apartment and for sharing your feedback on Expedia. We are pleased that you had a wonderful stay with us. We look forward to welcome you again soon. Kind regards, Joy Maite Reyno Asst. Front Office Manager

6/10 Okay

LAURENT

Stayed 4 nights in Nov 2021

2/10 Terrible

ABDINASIR A

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Mark

Business traveller
Liked: Room comfort
Tired but ok
Stayed here for a business trip for three days, its ok but a little tired, only complaint was just after arriving there was a leak from the bathroom ceiling, took two calls to reception to actually get a maintenance guy up to fix it, after fixing he said sorry but turn the water heater on for this bathroom, luckily I had a two room apartment so just used the other bathroom. Didn't get her name but the Philippino girl on reception was great, really helpful and really friendly.
Stayed 2 nights in Jan 2020
Response from Joy Maite Reyno on 23 Jan 2020
Thank you for staying in our Hotel Apartment! We value your feedback and would like to apologize for this unpleasant experience while staying with us. We would extend your valuable comment to my colleague from the Reception and we are hoping to see you again.

10/10 Excellent

Ebony, Detroit,MI

Travelled with family and small children
Liked: Cleanliness, amenities
No complaints, staff was fast and efficient ! Would definitely stay again
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Not worth the price, not very clean
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything as we arrived early were able to get into our apartment.
Stayed 2 nights in Jul 2019
Response from Guest Relations Manager on 14 Aug 2019
Dear Guest Thank you so much for your kind words, we are delight to know that you had great time with us. We are looking forward to welcome you back Best Regards Adnan Zafar Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean apartment within a modern sky rise. It has all amenities and kitchen essentials for a great stay and holiday. Close to the metro for travelling. Would highly recommend staying at Nassima apartments.
Stayed 5 nights in Jul 2019
Response from Guest Relations Manager on 14 Aug 2019
Dear Guest Thank you so much for staying at Nassima Tower Hotel Apartments We are delight that you had great stay with us and found our location convenient and accessible We are looking forward to welcome you back! Sincerely Adnan Zafar Guest Relations Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The bed is very bad and not comfortable at all i am pregnant and i woke up daily with back pain And the furniture is very old and the tower smells so bad. And no one know about this hotels all the taxis didn’t know which make our life disaster Im really disappointed and will never book on this hotel again
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the city from my apartment was amazing.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what a nice hotel love it and I we love to come back
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything, very clean, good location, friendly staff
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 10 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
nice apartment and clean .........................
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Guest Relations Manager on 5 Feb 2019
Dear Guest Thank you so much for choosing Nassima Tower Hotel Apartments Dubai and for sharing your feedback in Expedia. I am pleased that you enjoyed your stay with us. We look forward to welcome you again soon Regards Adnan Zafar Guest Relations Manager

8/10 Good

ali

Liked: Cleanliness, staff & service, room comfort
Good value for money
Had 5 rooms for business trip, overall good stay and value, however there was few issues waiting long time for the lift!
Stayed 3 nights in Jan 2019
Response from Guest Relations Manager on 5 Feb 2019
Dear Guest Thank you so much for choosing Nassima Tower Hotel Apartments Dubai and for sharing your feedback in Expedia. I am pleased that you enjoyed your stay with us. We look forward to welcome you again soon Regards Adnan Zafar Guest Relations Manager

10/10 Excellent

ChristineMC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful stay I had one of the best housekeeper every morning!
Stayed 8 nights in Jan 2019
Response from Guest Relations Manager on 5 Feb 2019
Dear Guest Thank you so much for choosing Nassima Tower Hotel Apartments Dubai and for sharing your feedback in Expedia. I am pleased that you enjoyed your stay with us. We look forward to welcome you again soon Regards Adnan Zafar Guest Relations Manager

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Apartment was a bit tired looking but ok. No iron or kettle upon checkin but HK brought promptly. Previous guests garbage found in kitchen cupboards. Water for shower barely tepid - issue not resolved despite informing reception. For some strange reason shower cubicle drain covered with solid metal plate so entire bathroom flooded on use. HK staff and in particular doormen friendly and helpful
Stayed 2 nights in Dec 2018
Response from Guest Relations Manager on 16 Jan 2019
Dear Guest Thank you so much for choosing Nassima Tower Hotel Apartments Dubai and for sharing your feedback in Expedia. We apologize for the inconvenience that have marred your otherwise perfect stay, we I’ll recogn your feedback to related departments, We look forward to welcome you again soon Regards Adnan Zafar Guest Relations Manager