Outdoor pool, pool umbrellas

Reviews of Millennium Plaza Downtown Suites

5 out of 5
Millennium Plaza Downtown Suites
Sheikh Zayed Al Nahyan Road, Dubai

Reviews

7.8

Good

Rating 10 - Excellent. 96 out of 221 reviews" "
Rating 8 - Good. 55 out of 221 reviews" "
Rating 6 - Okay. 32 out of 221 reviews" "
Rating 4 - Poor. 21 out of 221 reviews" "
Rating 2 - Terrible. 17 out of 221 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 3 nights in Mar 2024

6/10 Okay

Elena, Rego park

Business traveller
Liked: Cleanliness
This is not 5 star hotel. Its a solid 3 star. Food at the breakfast was average, too many people and not enough slace for a full hotel.
Stayed 3 nights in May 2024
Response from Management on 12 May 2024
Dear Valued Guest,Thank you for sharing your experience with us. We apologize if our services fell short of your expectations. Your feedback regarding breakfast and overcrowding is valuable to us, and we will review it with our team to make necessary improvements. We strive to provide the best possible experience for our guests and regret any inconvenience you encountered. We hope to have the opportunity to better serve you in the future.Sincerely,SandyGuest Relations Agent

10/10 Excellent

Naina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay! Very easy and convenient and staff helpful and friendly
Stayed 4 nights in Apr 2024
Response from Management on 8 May 2024
Dear Esteemed Guest,We are absolutely delighted to read your review and learn about your incredible stay with us! It's immensely gratifying to know that you found your experience to be easy, convenient, and that our staff were helpful and friendly throughout your time here. As a team, we strive to provide seamless and enjoyable experiences for all our guests, and your kind words serve as a testament to our dedication. Your satisfaction is our utmost priority, and we're thrilled to have met and exceeded your expectations. Should your travels bring you back to our city, it would be our pleasure to welcome you once again for another outstanding stay.Warm regards,SandyGuest Relations Agent

10/10 Excellent

krystyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Management on 6 May 2024
Dear Valued Guest,Thank you for taking the time to share your experience with usPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

8/10 Good

ANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good , it's safe, quiet
Stayed 6 nights in Apr 2024
Response from Management on 28 Apr 2024
Dear Valued Guest,Thank you for your positive feedback. We are thrilled to hear that you had a very good experience with us and felt safe and comfortable during your stay.Ensuring the safety and security of our guests is of utmost importance to us, and we are pleased to know that you found our property to be a secure environment.Moreover, we understand the importance of providing a peaceful and quiet atmosphere for our guests to relax and rest, and we're glad that you enjoyed the tranquillity of your surroundings.Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay in the future.Best regards,SandyGuest Relations Agent

10/10 Excellent

roxsana s

Very nice
Stayed 8 nights in Apr 2024
Response from Management on 26 Apr 2024
Dear Valued Guest,Thank you sincerely for your wonderful review! Your positive feedback is a powerful motivator for our staff, inspiring them to continually strive for excellence. We're thrilled to have contributed to your enjoyable experience. If you have any further thoughts or suggestions, we'd love to hear them. Looking forward to the pleasure of hosting you again in the future.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

8/10 Good

Jason Nicholas

Stayed 4 nights in Apr 2024
Response from Management on 8 May 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that your experience was positive overall. Your rating of 4 out of 5 is greatly appreciated, and we would love to know if there are any specific areas where we could further improve to earn that perfect score from you. Your satisfaction is of the utmost importance to us, and we are committed to continuously enhancing our services to better meet the needs of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional experience.Best regards,SandyGuest Relations Agent

10/10 Excellent

heuda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel walking distance from the exhibition center
Stayed 6 nights in Mar 2024
Response from Management on 17 Apr 2024
Dear Valued Guest,Thank you for choosing to stay with us and for sharing your positive experience! We're delighted to hear that you enjoyed your time here. Your feedback means a lot to us, and we hope to have the pleasure of hosting you again in the future.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

10/10 Excellent

Luis, Bronx

Travelled with family
Liked: Cleanliness, amenities
It was very clean, centrally, nice view to the museum of the future, metro two blocks from the hotel
Stayed 7 nights in Mar 2024
Response from Management on 6 Apr 2024
Dear Valued Guest,Thank you sincerely for your wonderful review! Your positive feedback is a powerful motivator for our staff, inspiring them to continually strive for excellence. We're thrilled to have contributed to your enjoyable experience. If you have any further thoughts or suggestions, we'd love to hear them. Looking forward to the pleasure of hosting you again in the future.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

10/10 Excellent

charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, exceptional staffs
Stayed 1 night in Mar 2024
Response from Management on 29 Mar 2024
Dear Valued Guest,Thank you sincerely for your wonderful review! Your positive feedback is a powerful motivator for our staff, inspiring them to continually strive for excellence. We're thrilled to have contributed to your enjoyable experience. If you have any further thoughts or suggestions, we'd love to hear them. Looking forward to the pleasure of hosting you again in the future.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

6/10 Okay

amir

Travelled with family
Liked: Cleanliness
The room had biting insects
Stayed 6 nights in Mar 2024
Response from Management on 4 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your experience with usPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

10/10 Excellent

Esdras

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel everything was perfect the only thing that I didn’t like it was that I paid for a family suit on the top floor and they gave me junior suit I was so exited before stay there but after that disappointed
Stayed 8 nights in Mar 2024
Response from Management on 29 Mar 2024
Dear Esdras,Thank you for taking the time to share your experience with us.We appreciate your feedback and apologize for any confusion. Upon review of your booking, it appears you reserved a family suite, which is indeed the room type you were assigned. We regret any disappointment caused .Should you require further clarification or assistance, please don't hesitate to contact us directly. We're here to ensure your satisfaction and address any doubts you may have.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good hotel, very friendly staff and thank you for your attention.
Stayed 6 nights in Mar 2024
Response from Management on 23 Mar 2024
Dear Valued Guest,Thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed your stay with us and found our hotel to be excellent. Our team takes great pride in providing friendly and attentive service, and it's wonderful to know that we met your expectations. Your appreciation means a lot to us, and we look forward to welcoming you back for another enjoyable experience in the future. If you need any assistance or have any special requests, please don't hesitate to reach out to us.Warm regards,SandyGuest Relations Agent

10/10 Excellent

Ali

Liked: Amenities, property conditions & facilities
Very good hotel with perfect location
Stayed 5 nights in Mar 2024
Response from Management on 10 Mar 2024
Dear Ali,Thank you for your glowing review of your recent stay with u We're thrilled to hear that you had a wonderful experience. Your feedback is invaluable to us, and we're grateful for your kind words. We look forward to the pleasure of hosting you again for another memorable stay. If there's anything specific you enjoyed or if you have any suggestions, please feel free to share.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

4/10 Poor

GHEORDUNESCU

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old very old
Stayed 5 nights in Feb 2024
Response from Management on 10 Mar 2024
Dear Valued Guest,Thank you for taking the time to share your experience with usPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. We sincerely apologize for the inconsistencies you faced during your staywe hope to welcome you back again.Warm Regards,Rongsenpenla Merangkaba.Guest Relations Manager

6/10 Okay

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
You get what you pay for. It was one of the cheapest options and it felt that way. Hotel is very very old - it feels like entering a Time Machine. I booked this hotel specifically for the price, spa and pool. The pool overhangs the highway and is very noisy. The spa is a little creepy and the massage I got was terrible. I kept telling the person that what they were doing (sitting on me, straddling me, and putting all their weight on BONE not muscle) was incredibly painful. In a 60 minute massage, she spent 35 minutes on my calves/shin bone and wouldn’t stop when asked. Would not recommend the hotel or spa. Also sink in room was broken and it took 24 hours for someone to come fix.
Stayed 3 nights in Mar 2024
Response from Management on 5 Mar 2024
Dear Valued Guest,We extend our sincere apologies for the disappointment you experienced during your recent stay with us. Your feedback is invaluable to us, and we regret that we failed to meet your expectations.We understand your concerns about the hotel's age, and we apologize if it affected your overall experience. Rest assured, we are continuously working on upgrades and renovations to enhance the ambiance and comfort of our establishment.Regarding your experience at our spa, we are deeply sorry for the discomfort you endured during your massage. This is not reflective of the high standards we strive to uphold. We will address this matter with our spa team to ensure such incidents are avoided in the future.Furthermore, we apologize for the inconvenience caused by the delay in fixing the broken sink in your room. We are reviewing our maintenance procedures to prevent such delays from occurring again.Your feedback helps us improve, and we hope you will consider giving us another opportunity to provide you with the exceptional experience we aim for. Should you wish to discuss your concerns further, please feel free to reach out to us directly.Warm regards,SandyGuest Relations Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Average
Pool and gym are good. Gym has lots of equipment. Hotel is a bit old and sound is easily heard from a connecting room even if door is locked. Breakfast is too busy but staff are very nice
Stayed 7 nights in Feb 2024
Response from Management on 19 Feb 2024
Dear Valued Guest,Thank you for sharing your feedback. We're pleased to hear that you found aspects of your stay excellent. Your comments regarding areas for improvement are duly noted, and we apologize for any shortcomings you experienced. Rest assured, we take guest feedback seriously and will strive to address these concerns to ensure a consistently excellent experience for all guests. We appreciate your patronage and hope to welcome you back for an even better stay in the future.Best Regards,Rongsenpenla MerangkabaGuest Relations Manager

6/10 Okay

Ali

Travelled with family
Disliked: Staff & service
The hotel location is amazing But the area is very busy Terrible staffs and service
Stayed 1 night in Feb 2024
Response from Management on 18 Feb 2024
Dear Valued Guest,We sincerely apologize for the inconsistencies you faced during your stayPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again Warm regards,Management

8/10 Good

Selvamuthu, Renton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's very good cleanliness, comfortable rooms, and convenient location, just a 10-minute walk from the metro, made it perfect for my 2-day conference trip. The exceptional 5-star service was the highlight of my stay. I will certainly choose this hotel for future visits.
Stayed 3 nights in Feb 2024
Response from Management on 18 Feb 2024
Dear Selvamuthu,Thank you for your glowing feedback! We're delighted to hear that our hotel met your expectations and made your conference trip enjoyable. Providing exceptional service is our top priority, and we're thrilled that it was the highlight of your stay. We look forward to welcoming you back for future visits and ensuring your experience remains excellent.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

8/10 Good

Viliam

Business traveller
Liked: Cleanliness, staff & service, room comfort
For sure, it had to be great place in past era. What is perfect is location, truly with a view to Future Museum, walkable distance to subway, and close to DXB. Furniture is old, it is true, but it is clean. It is also true that you don't have such accessible placement of electric sockets. But for that money I think you got good product. Staff was very nice. Breakfast was too Indian in my opinion. Overall I don't see any problem
Stayed 2 nights in Feb 2024
Response from Management on 18 Feb 2024
Dear Viliam,Thank you for sharing your thoughts with us! We appreciate your recognition of our prime location and cleanliness. We apologize for any inconvenience regarding the accessibility of electric sockets and the breakfast selection not meeting your preferences. Your feedback is valuable, and we'll certainly take it into consideration for improvements. We're glad you found our staff pleasant, and overall, we're pleased that you had a positive experience. We hope to welcome you back for another stay in the future!Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

10/10 Excellent

Tejvir

Liked: Amenities
Awesome service Everything Thanks A lot
Stayed 2 nights in Feb 2024
Response from Management on 18 Feb 2024
Dear Tejvir,Thank you for taking the time to share your experience with usPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

10/10 Excellent

montey

Business traveller
Liked: Cleanliness, staff & service, room comfort
Comfortable Stay + Very Attentive Staff
The hotels location is excellent. The staff are very professional and make the stay very comfortable. Everyone is very attentive. The hotel has an excellent view of the Emirates Towers and the Museum of The Future.
Stayed 7 nights in Jan 2024
Response from Management on 10 Feb 2024
Dear Montey,We're delighted that you enjoyed our hotel's prime location and the exceptional service provided by our professional staff. Ensuring our guests' comfort and satisfaction is our top priority, and we're pleased to hear that you found our team to be attentive and accommodating throughout your stay. It's wonderful that you appreciated the excellent view of the Emirates Towers and the Museum of the Future from our hotel. We look forward to welcoming you back for another memorable experience.Best Regards,Rongsenpenla MerangkabaGuest Relations Manager

10/10 Excellent

Montey

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good Place
I had a good and comfortable stay. My housekeeping staff (Mr. Radu) was the best. The hotel offers an excellent view of the Museum of The Future.
Stayed 1 night in Feb 2024
Response from Management on 4 Feb 2024
Dear valued guest,We are thrilled to hear you had a good and comfortable stay with us! Your appreciation for our staff has been shared with them. We are delighted to know you enjoyed the excellent view of the Museum of The Future. Looking forward to hosting you again soon!Best regards,Sandy Guest Relations Agent

10/10 Excellent

Ashraf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good stay for 10 days. Although the hotel is almost fully booked the service is excellent. No issues with the elevators. Very helpful staff, specially Douglas. The location is perfect near WTC. Thank you Millennium Plaza Downtown.
Stayed 9 nights in Jan 2024
Response from Management on 4 Feb 2024
Dear valued guest,Thank you for choosing Millennium Plaza Downtown for your 10-day stay. We are thrilled to hear you enjoyed our excellent service, hassle-free elevators, and the perfect location near WTC. Special thanks for recognizing Douglas – we will be sure to share your praise. Looking forward to welcoming you back soon!Best regards,Sandy Guest Relations Agent

10/10 Excellent

Ashwin A

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Jan 2024
Response from Management on 28 Jan 2024
Dear Ashwin,Thank you for taking the time to share your experience with usPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

6/10 Okay

omer

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Dear Omer,Thank you for taking the time to share your experience with usPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

2/10 Terrible

Yazeed

Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Dear Yazeed,Thank you for taking the time to share your experience with usPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

10/10 Excellent

Silvia, Suisun City

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, and especially the most amazing customer relations personnel, specifically, Sandy She is truly amazing as she provided me with superior service, professionalism kindness, and gave me an amazing room on the 17th floor that has become my home for six days The room is large, and has the most incredible view of the museum of the future. Burj Khalifa Dubai Towers and the essence of Dubai The pool experience is amazing as well where I receive excellent customer service from Ramzy and Sharif … Bilal with the cleaning staff is also AMAZING and sooo many more The hotel is convenient and also has a car if you need to reach an event and the people are incredible including the taxi driver… I highly recommend this hotel for friends and family and thank you for a magical experience that I am still enjoying
Stayed 6 nights in Jan 2024
Response from Management on 21 Jan 2024
Dear Silvia,Thank you for your heartfelt review! We're elated to hear that your stay with us, especially with the exceptional service from Sandy and the rest of our team, has been magical. Your appreciation for the room, breathtaking views, and the pool experience brings us immense joy. We'll make sure to commend Ramzy, Sharif, Bilal, and our dedicated staff for their outstanding contributions to your comfort. Knowing that you feel at home with us is the greatest compliment. We appreciate your kind words and recommendation. Looking forward to hosting you again for more wonderful experiences at our hotel.Warm regards,Rongsenpenla Merangkaba.Guest Relations Manager

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and facilities
The location is great - a few minutes from a metro station where you can easily get to most places in Dubai. Hotel itself is lovely, the pool, gym, and breakfast facilities in particular. My room was huge and clean, had a lovely stay.
Stayed 4 nights in Jan 2024
Response from Management on 21 Jan 2024
Dear Gemma,Thank you for your wonderful feedback! We're thrilled to learn that you enjoyed our great location, just minutes away from the metro station, making it easy to explore Dubai. It's fantastic to hear that you found our hotel lovely, with excellent facilities including the pool, gym, and breakfast options. We're delighted that your spacious and clean room contributed to a lovely stay. Your satisfaction is our priority, and we appreciate your kind words. If there's anything more we can do to enhance your future visits, please let us know. We look forward to welcoming you back for another enjoyable stay.Warm regards,Rongsenpenla Merangkaba.Guest Relations Manager

8/10 Good

salmah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 7 nights in Jan 2024
Response from Management on 21 Jan 2024
Dear Salmah,Thank you for taking the time to share your experience with usPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

10/10 Excellent

Peter

Stayed 6 nights in Jan 2024
Response from Management on 21 Jan 2024
Dear Peter,Thank you for taking the time to share your experience with usPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

10/10 Excellent

Vithalbhai

Liked: Cleanliness, staff & service, property conditions & facilities
Everything!!
Stayed 7 nights in Jan 2024
Response from Management on 13 Jan 2024
Dear Valued guest,Thank you for your uplifting words! We are thrilled to hear that everything is great during your stay. If there is anything specific you'd like to share or if we can further enhance your experience, feel free to let us know. We are here to ensure your stay remains fantastic!Warm regards,SandyGuest Relations Agent

10/10 Excellent

AVNER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Management on 21 Jan 2024
Dear Avner,Thank you for taking the time to share your experience with usPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

2/10 Terrible

Faisal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever experience so far. The customer service has been very poor Cleanliness in the room was very poor
Stayed 5 nights in Dec 2023
Response from Management on 21 Jan 2024
Dear Faisal,Thank you for your feedback.We sincerely apologize for the subpar experience you had during your stay. Your feedback regarding the poor customer service and cleanliness is deeply concerning, and we regret any inconvenience caused. Rest assured, we take your comments seriously, and immediate action is being taken to address these issues. This falls short of our standards, and we appreciate your patience as we work to make necessary improvements. Your comfort is our priority, and we hope to have the opportunity to regain your trust with a significantly improved experience in the future. If there are specific details you'd like us to address, please feel free to share.Warm regards,Rongsenpenla Merangkaba.Guest Relations Manager

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing. Great location, staff is super friendly and the hotel has everything you need. We had an amazing suite for a family of 5 and all had our own bedrooms with 3 bathrooms. Very comfortable!! Wish we could have stayed longer.
Stayed 1 night in Jan 2024
Response from Management on 13 Jan 2024
Dear Valued guest,We are overjoyed to hear about your amazing experience with us! Your compliments on our great location, friendly staff, and well-equipped facilities mean the world to us. It's fantastic to know that our spacious suite, tailored for your family, added to your comfort. We truly appreciate your kind words and hope to welcome you back for an extended stay in the future.Warm regards,SandyGuest Relations Agent

10/10 Excellent

Raghu

Liked: Property conditions & facilities, room comfort
It was excellent . Enjoyed the stay .
Stayed 5 nights in Dec 2023
Response from Management on 13 Jan 2024
Dear Valued guest,We are delighted to hear that your stay was excellent, and you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience.Best regards,SandyGuest Relations Agent

10/10 Excellent

Mario

I love the fact that the cleaning crew made sure the room was always clean, stocked with plenty of water, and always greeting me upon my return from a tour. Certainly provided me with that white glove service
Stayed 9 nights in Dec 2023
Response from Management on 13 Jan 2024
Dear Valued guest,Thank you for your glowing feedback! We are thrilled to hear that our cleaning crew provided you with excellent service, ensuring a consistently clean and well-stocked room. Your kind words about the white-glove service and warm greetings are truly appreciated. We take pride in creating a welcoming environment, and we look forward to delivering the same exceptional service on your next visit.Warm regards,SandyGuest Relations Agent

6/10 Okay

Venugopal, Kendall Park

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel location is very good but the hotel is very old and you don’t even find charging ports/plugs in the rooms. Also, we stayed for 6 nights, the breakfast buffet has only two menus, they recycle these two menus, it was boring. If you are looking for a decent hotel in a good location and your stay is for a couple of days, you can consider this. Otherwise, if you really want to enjoy the modern Dubai, I don’t recommend this at all. Wish I know about this hotel before I booked my trip, I certainly would have stayed a newer hotel.
Stayed 6 nights in Dec 2023
Response from Management on 7 Jan 2024
Dear Venugopal,Thank you for sharing your detailed feedback regarding your recent stay. We deeply apologize for not meeting your expectations. We acknowledge your concerns about the outdated facilities and limited breakfast options. Your feedback is invaluable, and rest assured, we're actively working on enhancements to offer a more modern and comfortable experience for our guests. We truly appreciate your perspective on our location and suitability for shorter stays. We hope to have the chance to welcome you back in the future with improved amenities that align with your expectations.Warm Regards,Rongsenpenla MerangkabaGuest Relations Manager

10/10 Excellent

farhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on 31 Dec 2023
Dear Farhan,Thank you for taking the time to share your experience with usPlease know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again.Best Regards,Rongsenpenla Merangkaba.Guest Relations Manager

6/10 Okay

Mauricio, Elizabeth

Disliked: Amenities, property conditions & facilities
Property was nice, but needs updating, my cable tv wasn’t working in bedroom called twice for them to fix and they never came to fix, ordered hamburger for room service, hamburger was horrible, no taste undercooked
Stayed 3 nights in Oct 2023
Response from Management on 8 Nov 2023
Dear Mauricio,Thank you for sharing your feedback with us. We're pleased to hear that you found our property nice. However, we sincerely apologize for the issues you encountered during your stay, including the maintenance and room service concerns. . We take your comments seriously and will work on improving our maintenance response and the quality of our offerings. Your feedback helps us identify areas for enhancement, and we hope you'll consider giving us another opportunity to provide a more satisfying experience in the future.Best Regards,Rongsenpenla Merangkaba.Guest Relation Manager

8/10 Good

Ashraf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Management on 29 Oct 2023
Dear Asraf,Thank you for sharing your experience with us!Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again Best Regards,Rongsenpenla Merangkaba.Guest Relation Manager

6/10 Okay

Anha

Stayed 1 night in Oct 2023
Response from Management on 29 Oct 2023
Dear Anha,Thank you for sharing your experience with us!Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. It was indeed a great pleasure having you stay with us and hope to welcome you back again Best Regards,Rongsenpenla Merangkaba.Guest Relation Manager

10/10 Excellent

Aamar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location on the SZR. Opposite the Museum of the Future. Close to 2x Metro Stations. Taxi's easy to flag down. Loads of eateries and grocery shops around the area. Dubai Mall in walking distance. Friendly staff. Special callout to Nassim for his forever friendly welcome at breakfast times, his attention to detail. Decent size rooms.
Stayed 8 nights in Sep 2023
Response from Management on 2 Oct 2023
Dear Aamar,thank you for your glowing feedback! We're delighted to hear that our central location on Sheikh Zayed Road, proximity to the Museum of the Future, and accessibility to two Metro Stations have contributed to your positive experience. We appreciate your kind words about our friendly staff, especially Nassim, and we're thrilled to know that his warm welcome and attention to detail have made your breakfast times memorable. It's great to hear that you find our rooms spacious and our location convenient, with eateries, grocery shops, and the Dubai Mall within walking distance. We look forward to welcoming you back soon!Best Regards,Rongsenpenla MerangkabaGuest Relation Manager

6/10 Okay

Caroline Kevin

Travelled with family
Liked: Cleanliness
It was ok breakfast was not at all ediable always cold and messy
Stayed 3 nights in Sep 2023
Response from Management on 23 Sept 2023
Dear Caroline,thank you for your recent stay with us.We apologize for your disappointing breakfast experience. It's essential for us to maintain the quality and temperature of our breakfast offerings. Your feedback will be shared with our kitchen and service teams to address the issues you encountered and ensure that future breakfasts are served hot and presented more neatly. We appreciate your input, as it helps us make improvements to provide a better dining experience for our guests. On your next visit, we hope to provide a significantly improved breakfast that aligns with our commitment to quality and guest satisfaction. Thank you for bringing this matter to our attention.Best Regards,Rongsenpenla MerangkabaGuest Relation Manager

10/10 Excellent

Harrynarine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Dubai and definitely everything was fabulous. The hotel, the restaurant at the hotel was a very nice experience with all kind of different dishes and flavors. The personnel was very professional and polite, honestly a wonderful experience
Stayed 4 nights in Sep 2023
Response from Management on 23 Sept 2023
Dear Harrynarine,We're thrilled to hear that your first visit to Dubai was a fabulous experience at our hotel. It's delightful to know that you enjoyed our restaurant's diverse culinary offerings and the attentive service provided by our professional and polite staff. We strive to create wonderful memories for our guests, and your positive feedback motivates us to continue delivering exceptional hospitality. Should your future travels bring you back to Dubai, we would be honored to host you again and provide you with another fantastic stay. Thank you for choosing our hotel and for sharing your kind words.Best Regards,Rongsenpenla MerangkabaGuest Relation Manager

10/10 Excellent

My

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access everything
Response from Management on 23 Sept 2023
Dear Valued Guest,We're delighted to hear that our hotel's location made it easy for you to access everything you needed. Providing convenience and accessibility to our guests is a top priority, and we're pleased to know that we met your expectations in this regard. Whether it's nearby attractions, transportation, or amenities within the hotel, we aim to ensure a seamless and enjoyable stay. Thank you for your positive feedback, and we hope to continue being your choice for accommodation whenever you visit the area. Your satisfaction is our greatest reward.Best Regards,Rongsenpenla MerangkabaGuest Relation Manager

4/10 Poor

Hursh S

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management on 23 Sept 2023
Dear Hursh,Thank you for your recent stay with us.Your feedback is indeed important for us, we truly appreciate that you have taken time to share .It was indeed a great pleasure having you stay with us. We look forward to welcoming you back Best Regards,Rongsenpenla MerangkabaGuest Relation Manager

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Avoid if you can.
The hotel is really old and quite run down now. The toilet seat had a crack and there was ruckus in the corridor on one night. The breakfast quality is quite poor.
Stayed 4 nights in Sep 2023
Response from Management on 12 Sept 2023
Dear Valued Guest,Thank you for your feedback.We are sorry to hear that your experience was less than desirable and that we were not able to meet your needs.Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. Best Regards,Rongsenpenla MerangkabaGuest Relation Manager

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Comfortable
Very comfortable but not feeling polished enough to be 5*.
Stayed 4 nights in Jul 2023
Response from Management on 5 Aug 2023
Dear Mathew,Thank you for your feedback.Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. .It was indeed a great pleasure having you stay with us and hope to welcome you back again Best Regards,Rongsenpenla MerangkabaGuest Relation Manager

8/10 Good

Lovai

Travelled with family
Liked: Property conditions & facilities, room comfort
Decent Stay
The hotel is nice and the staff is friendly. I think this hotel ahs been recently been taken over from Crowne Plaza and it does have some "teething" issues. But the staff is prompt in its service and the location of the hotel is great.
Stayed 1 night in Jul 2023
Response from Management on 5 Aug 2023
Dear Lovai,Thank you for your feedback.Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. .It was indeed a great pleasure having you stay with us and hope to welcome you back again Best Regards,Rongsenpenla MerangkabaGuest Relation Manager