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Reviews of Mandarin Oriental Jumeira, Dubai

5 out of 5
Mandarin Oriental Jumeira, Dubai
Jumeira 1, Jumeirah Road, Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 142 out of 171 reviews" "
Rating 8 - Good. 16 out of 171 reviews" "
Rating 6 - Okay. 6 out of 171 reviews" "
Rating 4 - Poor. 4 out of 171 reviews" "
Rating 2 - Terrible. 3 out of 171 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anisuzzaman, Beverly Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Amazing stuff as always .
Stayed 2 nights in May 2024

10/10 Excellent

Tajinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Mandarin Oriental Jumeira, Dubai Team on 1 Apr 2024
Dear guest, Thank you for your review on Expedia and for choosing Mandarin Oriental Jumeira, Dubai. We are thrilled to see that you enjoyed your stay with us, and we look forward to welcoming you again soon.Regards, Mandarin Oriental Jumeira, Dubai Team

10/10 Excellent

Mireille, beirut

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome customer service, clean and super neat. Room service staff are outstanding Excellent stay worth to try
Stayed 5 nights in Jan 2024
Response from Mandarin Oriental Jumeira, Dubai Team on 1 Apr 2024
Dear Mireille,Thank you for sharing your review on Expedia and for choosing Mandarin Oriental Jumeira, Dubai.We are delighted to hear that you enjoyed your stay and found our customer service to be awesome, and our room service team outstanding.We hope to have the opportunity to welcome you back soon.Regards,Mandarin Oriental Jumeira, Dubai Team

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Kazbek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great and super,just need only improve WiFi signal at the beach and pool side, others all are incomparable
Stayed 8 nights in Sep 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Kazbek, thank you for taking the time to review our property on Expedia and for choosing Mandarin Oriental Jumeira, Dubai. It is a pleasure to see that you enjoyed your experience with us. Please note that your comment will be shared with the team. We look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Charles, Thank you for taking the time to rate our resort on Expedia. It's great to learn that you enjoyed your experience with us. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

8/10 Good

Nina

Stayed 3 nights in Jul 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Nina, Thank you for taking the time to rate our resort on Expedia. We are happy to learn that you enjoyed your experience for your last visit. We look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Alon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
One of the most recommended hotels I have stayed in
Stayed 4 nights in Jul 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Alon,Thank you for sharing your review. We are delighted to discover that you had a wonderful time with us and we look forward to welcoming you back soon.Regards, Werner Anzinger General Manager

10/10 Excellent

Jevan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place and would book again Everything is A
Stayed 4 nights in Jun 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Jevan, thank you for taking the time to review our property on Expedia. We are thrilled to see that you enjoyed your previous experience. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

8/10 Good

Ramin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Ramin,Thank you for rating our resort. We are happy to discover that you had a good time with us and kindly let us know if there is anything we can do to make your next experience more enjoyable.Regards, Werner Anzinger General Manager

10/10 Excellent

Irfan

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding property and service. Flawless.
Stayed 3 nights in Jun 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Irfan, Thank you for taking the time to share your feedback. We are delighted to learn that you had a great time with us and we all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
basic luxury
ive stayed here before and its still in great condition and great service. just super expensive. grabbed a quick espresso at the cafe downstairs and i was charged $17. theres no need for that type of extortion.
Stayed 3 nights in Jun 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear guest,Thank you for sharing your review.We are happy to discover that you enjoyed your time with us and we will carefully consider your feedback about the prices.Regards, Werner Anzinger General Manager

10/10 Excellent

ALEXANDER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Alexander,Thank you for rating our resort. We are delighted to learn that you had a great time with us and we look forward to welcoming you back soon.Regards, Werner Anzinger General Manager

10/10 Excellent

MOHAMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Mohamed, Thank you for rating our resort. We are happy to discover that you had a great time at our resort and it will be a pleasure to welcome you back soon.Regards, Werner Anzinger General Manager

10/10 Excellent

Najla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in May 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Najla, Thank you for sharing our feedback. We are pleased to discover that you had a wonderful time with us and it will be a pleasure to welcome you back again. Regards, Werner Anzinger General Manager

10/10 Excellent

Tami, Jacksonville

Stayed 2 nights in May 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Tami, Thank you for taking the time to rate our resort on Expedia. We are pleased to discover that you had a great time with us and we all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

6/10 Okay

Anisuzzaman, Jamaica

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unfortunately in room service has detonated. extremely slow in delivering. shortage of staff which I was told . but with mandarin oriental one do not expect specially price has been increased dramatically. so expect smooth service . request for improvement .
Stayed 2 nights in May 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Anisuzzaman, Thank you for taking the time to review our property on Expedia and for choosing Mandarin Oriental Jumeira, Dubai for your previous stay with us. We appreciate your feedback regarding the in-room service, and we apologize for any inconvenience caused. Your comments are valuable to us, please be aware that your feedback will be shared with the team.We hope to have the opportunity to welcome you back soon.Regards, Werner Anzinger General Manager

10/10 Excellent

tatiana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect,
Stayed 2 nights in May 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Tatiana, Thank you for taking the time to rate our resort on Expedia. We are delighted to learn that you enjoyed your time with us and it will be a pleasure to welcome you back again. Regards, Werner Anzinger General Manager

4/10 Poor

Atul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely not worth the money…
Stayed 4 nights in May 2023

10/10 Excellent

Manahil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Manahil, Thank you for taking the time to rate our resort on Expedia. We are pleased to learn that you had a great time with us and we all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2023
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Marija, Thank you for taking the time to rate our resort on Expedia. We are delighted to learn that you had a great time with us and it will be a pleasure to welcome you back again. Regards, Werner Anzinger General Manager

10/10 Excellent

Carolyn Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Feb 2023
Response from General Manager on 13 Apr 2023
Dear Carolyn, Thank you for taking the time to rate our resort on Expedia. It's great to learn that you enjoyed your experience with us. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Yetkin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W
Stayed 4 nights in Jan 2023
Response from General Manager on 20 Feb 2023
Dear guest, Thank you for taking the time to rate our resort on Expedia. It's great to learn that you enjoyed your experience with us. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Great hotel with excellent facilities and impeccable service. Both flagship restaurants (Tasca and Netsu) are very good.
Stayed 5 nights in Jan 2023
Response from General Manager on 20 Feb 2023
Dear Chris, Thank you for taking the time to review our resort on Expedia. It's great to learn that you enjoyed your experience with us. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

8/10 Good

Elena, E. Norriton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No early check ins. The only disappointment
Stayed 1 night in Jan 2023
Response from General Manager on 25 Jan 2023
Dear Elena, Thank you for taking the time to review our resort. It's great to learn that you enjoyed your experience with us. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

8/10 Good

Drob

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great friendly staff, fast check in
Response from General Manager on 27 Dec 2022
Dear guest, Thank you for taking the time to review our resort on Expedia. It's great to learn that you enjoyed your experience with us. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

ziyaad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class 10/10
Definitely top 3 in dubai I’m amazed at this hotel esp the cleanliness and the kids facility Everything of this hotel is exceptional 10/10 A must for everyone to visit
Stayed 7 nights in Sep 2022
Response from General Manager on 10 Oct 2022
Dear Ziyaad, Thank you for taking the time to review our resort on Expedia. It's great to learn that you enjoyed your experience with us. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Abdulla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing place ever
Stayed 3 nights in Sep 2022
Response from General Manager on 6 Oct 2022
Dear Abdulla, Thank you for taking the time to review our resort on Expedia. It's great to learn that you enjoyed your experience with us. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Michaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel ever Clean, beautiful n amazing
Stayed 2 nights in Sep 2022
Response from General Manager on 12 Sept 2022
Dear Michaela, Thank you for taking the time to review our resort on Expedia. It's great to learn that you enjoyed your experience with us. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Manjusha

Stayed 3 nights in Sep 2022
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Manjusha, thank you for taking the time to rate us on Expedia. We are pleased to learn that you enjoyed your experience with us. We look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Opesuyi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 5 nights in Aug 2022
Response from General Manager on 9 Sept 2022
Dear guest, Thank you for taking the time to review our resort on Expedia. It's great to learn that you enjoyed your experience with us. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Javed

Stayed 3 nights in Aug 2022
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Javed, We truly appreciate the time you took to rate our property on Expedia and to see that you enjoyed your previous experience with us. We look forward to welcoming you back again soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't know what to expect with my first time traveling to Dubai. I've received so much mixed feedback from friends and colleagues. Let me just say that I FELL IN LOVE with Dubae and a lot of that had to do with my stay at the Mandarin Oriental. This place is phenomenal from check-in to the time we departed. I stayed in July 2022 with my wife and two kids and this place epitomizes luxury and superior customer service. Everything was perfect and because of this experience, I will be back in October for my birthday.
Stayed 4 nights in Jul 2022
Response from General Manager on 9 Sept 2022
Dear Brian, Thank you for taking the time to share your feedback. We are delighted to learn that you enjoyed your time with us. We look forward to welcoming you back to our resort soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Muath Naeem, Manama

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel.. pity the beach area was under renovation
Stayed 3 nights in Jun 2022
Response from Werner Anzinger General Manager on 15 Jul 2022
Dear Muath, Thank you for taking the time to review our resort on Expedia. It's great to learn that you enjoyed your experience with us. We all look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Malek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from General Manager on 22 Jun 2022
Dear Malek, Thank you for taking the time to rate us on Hotels.com. We are delighted to learn that you enjoyed your time with us. We look forward to welcoming you back to our resort soon. Regards, Werner Anzinger General Manager

8/10 Good

Anas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
one of best rooms in Dubai
Stayed 2 nights in May 2022
Response from General Manager on 22 Jun 2022
Dear Anas, Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed your time with us and it was a pleasure sharing your comments with the team. We look forward to welcoming you back to our resort soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Shiri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with very spacious bedrooms. Service in all departments was outstanding. F&B on the expensive side but I would definitely return!
Stayed 4 nights in May 2022
Response from General Manager on 22 Jun 2022
Dear Shiri, Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed your time with us and it was a pleasure sharing your comments with the team. We look forward to welcoming you back to our resort soon. Regards, Werner Anzinger General Manager

8/10 Good

rani

Stayed 5 nights in Apr 2022
Response from Mandarin Oriental Jumeira, Dubai on 18 Oct 2023
Dear Rani, thank you for your message. We are happy to know that you enjoyed your time with us and we hope to welcome you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. 10 out of 10
Stayed 5 nights in Mar 2022
Response from General Manager on 22 Apr 2022
Dear Greg, Thank you for taking the time to share your feedback with us. We are pleased to learn that you enjoyed your experience with us. If there is anything that we can do to make your next visit even more comfortable, please let us know. We look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

10/10 Excellent

RONAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable moments at the Mandarin Oriental
We had a really lovely 2 days in the Mandarin Oriental. The rooms and facilities are great but what really makes the hotel so wonderful is the people. Everyone we met was so helpful and wanted us to have a great stay from the front desk team, to the team in the spa. A special call out to the team in the club lounge who deliver a relaxed, yet high quality service. The afternoon tea in the club lounge was one of the most interesting, and delicious that we have ever had. Yes this hotel is expensive, but you can see where the money is being spent, the quality of the food, the crockery, the lobby, its all there. There are far too many extra little touches to call out, but its this coupled with the teams attention to detail that makes it a truly 5 star experience. To give this review some balance we did have a small issue during our stay with external noise that was out of the hotels control, but it was dealt with quickly and to our satisfaction.
Stayed 2 nights in Mar 2022
Response from General Manager on 22 Apr 2022
Dear Ronan, Thank you for taking the time to review our resort on Hotels.com. We are delighted to read that you enjoyed our facilities and service. We always appreciate our guest’s feedback and it was a pleasure sharing all of your comments with the team. If there is anything that we can do to make your next stay even more comfortable, please do let us know. We all hope to welcome you back to our resort soon. Regards, Werner Anzinger General Manager

10/10 Excellent

AYLIN

Stayed 2 nights in Mar 2022
Response from Werner Anzinger General Manager on 24 Mar 2022
Dear Aylin, Thank you for taking the time to review our resort on Hotels.com. We are delighted to learn that you enjoyed your time with us. If there is anything that we can do to make your next stay even more comfortable, please do let us know. We all hope to welcome you back to our resort soon. Regards, Werner Anzinger General Manager

10/10 Excellent

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional in every way
Stayed 7 nights in Dec 2021
Response from Werner Anzinger General Manager on 5 Jan 2022
Dear Roland, Thank you for taking the time to write such a wonderful review. Happy guests and their comments are always a great start to the day. We are delighted to know that you enjoyed your time with us and it was a pleasure sharing your comments with the team. If there is anything that we can do to make your next stay even more comfortable, please do let us know. We all hope to welcome you back to our resort soon. Regards, Werner Anzinger General Manager

10/10 Excellent

jianjun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Nov 2021
Response from Werner Anzinger General Manager on 4 Dec 2021
Dear jianjun, Thank you for taking the time to share your feedback with us. We are pleased to learn that you enjoyed your experience with us. If there is anything that we can do to make your next visit even more comfortable, please let us know. We look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the staff, porters, housekeepers, and room service were amazing! Operator were not at all, did not understand and attitude was on. 3 star level. Issue was everyone expected a tip which frankly not expected at such a property. Price was exuberant at 3 times there normal rate.
Stayed 3 nights in Nov 2021
Response from Werner Anzinger General Manager on 14 Nov 2021
Dear guest, Thank you for sharing your feedback on Expedia. While we’re happy to learn that you enjoyed our rooms and hotel's facilities, we’re sorry to hear that you experienced some inconveniences during your stay. Thank you once again for bringing these matters to our attention, we always appreciate our guests' feedback and we will use your comments constructively. Regards, Werner Anzinger General Manager

10/10 Excellent

Rashid, Queens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was very clean the room was fantastic. And the staff was excellent
Stayed 5 nights in Aug 2021
Response from Werner Anzinger General Manager on 5 Sept 2021
Dear Rashid, We truly appreciate the time you took to write such a fantastic review of your stay with us and it was a pleasure sharing your comments with our teams this morning. We look forward to welcoming you back again soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Werner Anzinger General Manager on 5 Sept 2021
Dear Josh, Thank you for taking the time to rate our resort on Hotels.com. We are delighted to know that you enjoyed your time with us. If there is anything that we can do to make your next stay even more comfortable, please do let us know. We all hope to welcome you back to our resort soon. Regards, Werner Anzinger General Manager

10/10 Excellent

Hala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Werner Anzinger, General Manager on 18 Jul 2021
Dear Hala, Thank you for taking the time to share your feedback with the Hotels.com community. We are pleased to learn that you enjoyed your experience with us. If there is anything that we can do to make your next stay even more comfortable, please let us know. We look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

4/10 Poor

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Overall it was good but the Room service was not that good
Stayed 3 nights in Jul 2021
Response from Werner Anzinger General Manager on 6 Jul 2021
Dear Guest, Thank you for sharing your feedback on Expedia. Happy guests and their comments are always a great start to the day. We're delighted to read that overall, you had a great experience in our resort. With regards to the rooms service, we shared your comments with the concerned departments. We apologise for the inconvenience on this occasion. If there is anything we can do to make your next stay even more comfortable, please let us know. We look forward to welcoming you back soon. Regards, Werner Anzinger General Manager

2/10 Terrible

khaled

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
The worst experience and worst madarin
Ut was the worst experience ever and i won’t stay again at such facility. The front dest are the worst u would deal with and the service is really bad. The pool area is under construction so imagine relaxing at the pool and having endless noise. Everything about my stay was bad except the fact that the facility itself and the rooms are really good.
Stayed 3 nights in Jun 2021
Response from Werner Anzinger General Manager on 6 Jul 2021
Dear Khaled, Thank you for taking the time to review our resort on Hotels.com. We’re very sorry to hear that you experienced some inconveniences during your stay. All your comments have been addressed to the concerned departments. We always appreciate our guests' feedback and we will use your comments constructively. If there is anything we can do to make your next experience with us an enjoyable one, please do let us know. Sincerely, Werner Anzinger General Manager

2/10 Terrible

Rawan

Disliked: Staff & service
Terrible customer service
Stayed 4 nights in Jun 2021
Response from Werner Anzinger General Manager on 4 Jul 2021
Dear Rawan, Thank you for sharing your feedback on Hotels.com. We’re very sorry to hear that you experienced some inconveniences during your stay. All your comments have been addressed to the concerned departments. We appreciate you bringing these matters to our attention and hope for another opportunity to restore your faith in Mandarin Oriental Jumeira, Dubai. Sincerely, Werner Anzinger General Manager