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Reviews of Kingsgate Al Jadaf by Millennium Hotels

Kingsgate Al Jadaf by Millennium Hotels
Al Jaddaf, Dubai

Reviews

5.2
Rating 10 - Excellent. 1 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 3 out of 13 reviews" "
Rating 2 - Terrible. 4 out of 13 reviews" "

6.2/10

Cleanliness

5.6/10

Staff & service

8.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Faisal

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Ordinary hotel
This is just an ordinary hotal. Chain of 3 . There was absolutely nothing that impressed me here. Showers were broken hot water was i termitent. I had to go to a different branch For breakfast which is 5 minute walk. Stay only if u r desparete.
Stayed 2 nights in Feb 2024

8/10 Good

Amal

Stayed 1 night in Feb 2024

2/10 Terrible

Joseph

Stayed 1 night in Apr 2023
Response from Front Office Manager on 27 May 2023
Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We are concerned to read about your experience at our hotel, and we would like to apologize for any inconvenience caused. Your comments will be shared with our management team as we strive to improve our guest’s experience with us. Thank you once again for your valuable feedback, we hope that you will give us the opportunity to welcome you back to our hotel in the very near future, nevertheless. Warm regards, Anas Abu SalehFront Office Manager

2/10 Terrible

Asia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Front Office Manager on 27 May 2023
Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We are concerned to read about your experience at our hotel, and we would like to apologize for any inconvenience caused. Your comments will be shared with our management team as we strive to improve our guest’s experience with us. Thank you once again for your valuable feedback, we hope that you will give us the opportunity to welcome you back to our hotel in the very near future, nevertheless. Warm regards, Anas Abu Saleh

8/10 Good

Faisal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Front Office Manager on 27 May 2023
Dear Valued Guest, Thank you for your wonderful review of The Kingsgate - By Millennium, Dubai. I'm glad that you enjoyed yourself each time you stayed with us. We're honored that you choose to stay with us each time you travel to Dubai. Thank you again for your kind words, and we look forward to welcoming you back soon! Sincerely, Anas Abu Saleh Front Office Manager

6/10 Okay

Khalid

Stayed 2 nights in Dec 2022
Response from Front Office Manager on 27 May 2023
Dear Valued Guest, Thank you very much for the positive review following your stay at The Kingsgate - By Millennium, Dubai. It makes us happy to read that you had a memorable stay with us and enjoyed the service and warm hospitality rendered by our team. It was our pleasure to ensure that we look after every aspect of your stay, and hope to welcome you back again! Kind regards, Anas Abu Saleh Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Kingsgate Hotels on 22 Mar 2022
Dear Valued Guest, Thank you for your wonderful review of The Kingsgate Al Jaddaf - By Millennium, Dubai. I'm glad that you enjoyed yourself each time you stayed with us. We're honored that you choose to stay with us each time you travel to Dubai. Thank you again for your kind words, and we look forward to welcoming you back soon! Kind regards. Chadi Al Hamal .

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No shower in toilet
Unbelievable hotel room, it should not be an hotel, nothing standards on the room, big disappointed, never try again & not recommended for anyone.. toilet not hav shower & water everywhere on floor.. photos attached
Stayed 1 night in Dec 2021
Response from Kingsgate Hotels on 31 Dec 2021
Dear Valued Guest, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Regards The Management

4/10 Poor

Abdirashid

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
coffe maker
Stayed 7 nights in Sep 2021
Response from Kingsgate Hotels on 24 Oct 2021
Dear Guest, Thank you for your valuable feedback. We have noted your concern and shared it to the concerned department, who will make sure that it is looked into with utmost importance. Regards The Management

10/10 Excellent

Leivin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Kingsgate Hotels on 28 Oct 2021
Dear Guest, Thank you for rating us. We are glad to hear that we lived up to expectations. We look forward to welcoming you back again soon. Regards The Management

4/10 Poor

Hasna

Travelled with partner
Disliked: Property conditions & facilities
The room was so small for a deluxe room,didnt like the breakfast buffe,there wasnt so much to chose from.It was very hard to get ataxi from the place.No swimmingpool,checking in is too late i had to sit for like 5hrs jst to be checked into the room.I didnt like the fact that they wanted to charge me if i wanted an early check in.Not so much to enjoy.
Stayed 4 nights in Nov 2023

2/10 Terrible

Mohammad

Disliked: Staff & service
Stayed 1 night in Jun 2021
Response from Kingsgate Hotels on 24 Oct 2021
Dear Guest, Thank you for taking time to rate us. We request you to share your concern, so we can take appropriate actions to improve. Regards The Management