Outdoor pool, pool umbrellas
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Reviews of Ivory Grand Hotel Apartments

4 out of 5
Ivory Grand Hotel Apartments
Behind Mall of Emirates, Al Barsha 1, Dubai, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 272 reviews" "
Rating 8 - Good. 109 out of 272 reviews" "
Rating 6 - Okay. 19 out of 272 reviews" "
Rating 4 - Poor. 9 out of 272 reviews" "
Rating 2 - Terrible. 3 out of 272 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
cleanliness issue
The hotel looked very run down and cleanliness was the main issue I can pinpoint that definitely needs a lot of working. the TV remotes were all dirty with sticky stuff. the kitchen appliances were dirty and needed rewashing. house keeping did minimum effort to clean the room.
Stayed 7 nights in Dec 2021

4/10 Poor

MOHAMMED

Travelled with family
Below the average
Outdated hotel, rooms are specious but outdated and need renovation, bathrooms very old and rusted Road in/ out to hotel is so crowded and traffic Breakfast is horrible and even limited selection of bakeries are not Fresh Staff are friendly, polite and helpful
Stayed 3 nights in Dec 2021

4/10 Poor

Mohamed

Travelled with family
Disliked: Cleanliness
Don’t be fooled by the positive reviews
The appartment was very smelly, the sofa smelled very bad that I was afraid to sit on it. I was hearing the soind of water in the pipes and specially when any room around me was flushing. The hotel staff were very unprofessional. It was a very bad experience
Stayed 1 night in Dec 2021

6/10 Okay

Mohammad

Travelled with family
Liked: Cleanliness
Great location
The location is great just few minutes walk from Emirates mall and all required facilities are within walking distance. The appartment is huge with two toilet however, Furnture little old but it is clean.
Stayed 2 nights in Nov 2021

10/10 Excellent

Sandi

Liked: Cleanliness, room comfort
Pool is Good
My Stay was Excellent I planned to stay for one week only but later extended it for one full month.
Stayed 3 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
fast chech in, however the hotel smell bad
Stayed 1 night in Sep 2021

10/10 Excellent

Maged

Travelled with family
Liked: Cleanliness, room comfort
Excellent 4 stars stay
Very comfortable stay ..quit spacious apartment with daily regular room service..staff were very friendly, impressed by politeness and professionalism of staff in reception and restaurant especially, Shahzad and Yosry in restaurant… My only adverse comment is on extra beds’ charges .very much overpriced . Gym and swimming pool facility were always clean and opened for long hours..very convenient location, 5 minutes walk to Mall if Emirates and a lot of nearby restaurants
Stayed 14 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Enjoyable & easy access to the Mall.
Stayed 2 nights in Aug 2021

8/10 Good

Steve

Liked: Cleanliness, room comfort
Stayed 15 nights in Jul 2021

8/10 Good

Basem

Liked: Cleanliness, room comfort
Stayed 14 nights in Jul 2021

6/10 Okay

Verified traveller

Stayed 5 nights in Nov 2019
Response from Guest Relations on 19 Nov 2019
Dear Guest Thank you for reviewing us via this forum. We are glad that we were able to provide you with a memorable experience at the Hotel. Your valuable feedback will go a long way in reiterating our commitment towards providing an unparalleled experience to our guests and, in ensuring that each of our departments endeavour to work towards that. We look forward to welcoming you back at the Hotel. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were really comfortable to stay in. It was a very good value for the price paid. Very friendly staff.
Stayed 3 nights in Oct 2019
Response from Guest Relations on 7 Oct 2019
Dear Guest, Thank you for reviewing us via this forum. We are glad that we were able to provide you with a memorable experience at the Hotel. Your valuable feedback will go a long way in reiterating our commitment towards providing an unparalleled experience to our guests and, in ensuring that each of our departments endeavour to work towards that. We look forward to welcoming you back at the Hotel. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and place is comfortable to stay. Location is easy to get to mall and metro.
Stayed 6 nights in Sep 2019
Response from Guest Relations on 1 Oct 2019
Dear Guest, Thank you for reviewing us via this forum. We are glad that we were able to provide you with a memorable experience at the Hotel. Your valuable feedback will go a long way in reiterating our commitment towards providing an unparalleled experience to our guests and, in ensuring that each of our departments endeavour to work towards that. We look forward to welcoming you back at the Hotel. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff are so kind Hotel is very quiet and clean
Stayed 3 nights in Jul 2019
Response from Guest Relations on 19 Jul 2019
Dear Guest, Thank you for reviewing us via this forum. We are glad that we were able to provide you with a memorable experience at the Hotel. Your valuable feedback will go a long way in reiterating our commitment towards providing an unparalleled experience to our guests and, in ensuring that each of our departments endeavour to work towards that. We look forward to welcoming you back at the Hotel. Kind Regards,

10/10 Excellent

Verified traveller

Stayed 6 nights in Apr 2019
Response from Guest Relations on 7 May 2019
Dear Guest, Thank you for reviewing us via this forum. We are glad that we were able to provide you with a memorable experience at the Hotel. Your valuable feedback will go a long way in reiterating our commitment towards providing an unparalleled experience to our guests and, in ensuring that each of our departments endeavour to work towards that. We look forward to welcoming you back at the Hotel. Kind Regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed eight nights it was great time of Holiday the family definitely recommend
Stayed 8 nights in Apr 2019
Response from Guest Relations on 19 Apr 2019
Dear Guest, Thank you for reviewing us via this forum. We are glad that we were able to provide you with a memorable experience at the Hotel. Your valuable feedback will go a long way in reiterating our commitment towards providing an unparalleled experience to our guests and, in ensuring that each of our departments endeavour to work towards that. We look forward to welcoming you back at the Hotel. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Guest Relations on 18 Apr 2019
Dear Guest Thank you for reviewing us via this forum. We are glad that we were able to provide you with a memorable experience at the Hotel. Your valuable feedback will go a long way in reiterating our commitment towards providing an unparalleled experience to our guests and, in ensuring that each of our departments endeavour to work towards that. We look forward to welcoming you back at the Hotel. Kind Regards,

6/10 Okay

essa

Liked: Staff & service
Location was ok , 10 mnts walk to MOE, n nearby restaurants Shampoo, soaps and towels r of inferior qualities Too much cooking smell on floor lobby Would get many far better hotel apartments on there prices with Bfasr
Stayed 3 nights in Mar 2019
Response from Guest Relations on 2 Apr 2019
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family oriented
Amazing hotel highly recommended for families, we stayed a 2 bedroom apartment. My kids were playing in the living room as they if we they were at home. Beds were good, bathrooms were clean and the kitchen had everything we needed needed. Reception was excellent and service as well. Parking area in the basement is nice. Grocery delivery is near by and emirate mall is 5 min by walk. Only thing you need to remember is if your eating breakfast at the restaurant you need to wake up early to find a table before 9 am.
Stayed 2 nights in Mar 2019
Response from Guest Relations on 31 Mar 2019
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fine
They stung us another 200AED for early checkin - because they can... but we needed it after traveling all night with the family and getting in at 5am
Stayed 1 night in Mar 2019
Response from Guest Relations on 26 Mar 2019
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Staff and hotel where brilliant and the hotel us very close to the Mall of the Emirates where you can catch a metro or bus to anywhere.
Stayed 9 nights in Mar 2019
Response from Guest Relations on 18 Mar 2019
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019
Response from ROOM RESERVATIONS on 14 Apr 2019
THANKS AND REGARDS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Guest Relations on 2 Mar 2019
Dear Guest Thank you for reviewing us via this forum. We are glad that we were able to provide you with a memorable experience at the Hotel. Your valuable feedback will go a long way in reiterating our commitment towards providing an unparalleled experience to our guests and, in ensuring that each of our departments endeavour to work towards that. We look forward to welcoming you back at the Hotel. Kind Regards,

8/10 Good

Cene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Great price, Large rooms.
Good location, great price for the area. Spacious rooms. Needed more basic things stocked - more coffee, toilet paper, and they didn't have wash clothes. I would stay here again though.
Stayed 3 nights in Feb 2019
Response from Guest Relations on 2 Mar 2019
Dear Guest Thank you for reviewing us via this forum. We are glad that we were able to provide you with a memorable experience at the Hotel. Your valuable feedback will go a long way in reiterating our commitment towards providing an unparalleled experience to our guests and, in ensuring that each of our departments endeavour to work towards that. We look forward to welcoming you back at the Hotel. Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic ! We were given a suite which was amazing and more than we expected and really was huge and luxurious we loved it ! The Staff were great except for one :( The only let down was the last night when we were kept awake by lots of noise we think from the service rooms next to us.....shame as everything else was fab.
Stayed 3 nights in Feb 2019
Response from Guest Relations on 10 Feb 2019
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019
Response from . on 30 Jan 2019
Thank you!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay, clean and quite central. Bathroom hadn't shower leaked a little
Stayed 2 nights in Jan 2019
Response from Guest Relations on 17 Jan 2019
Dear Guest, Thank you for reviewing us via this forum. We are glad that we were able to provide you with a memorable experience at the Hotel. Your valuable feedback will go a long way in reiterating our commitment towards providing an unparalleled experience to our guests and, in ensuring that each of our departments endeavour to work towards that. We look forward to welcoming you back at the Hotel. Kind Regards,

6/10 Okay

Issac, Usa

Travelled with family
It was it was OK not what would you expect when you pay that much
Stayed 4 nights in Jan 2019
Response from Guest Relations on 16 Jan 2019
Dear Guest, Your valued comments are important for us to continuously improve our service quality, as we endeavour to not just meet but even exceed the expectations of our guests. Thank you for sharing your feedback with us. With much regret we learnt that that your stay was not an entirely satisfactory one, for which we sincerely apologize for the shortfall in service delivery. Please be rest assured that measures will be taken to avoid such re-occurrence again. We look forward to an opportunity to serve you again! Kind Regards,

10/10 Excellent

JC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location excellent and staff are very friendly. The rooms are cleaned everyday and the hotel is well maintained.
Stayed 12 nights in Dec 2018
Response from Guest Relations on 30 Dec 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very old hotel and the kitchen is filthy, the hotel needs renovation
Stayed 2 nights in Dec 2018
Response from Guest Relations on 3 Jan 2019
Dear Guest, Your valued comments are important for us to continuously improve our service quality, as we endeavour to not just meet but even exceed the expectations of our guests. Thank you for sharing your feedback with us. With much regret we learnt that that your stay was not an entirely satisfactory one, for which we sincerely apologize for the shortfall in service delivery. Please be rest assured that measures will be taken to avoid such re-occurrence again. We look forward to an opportunity to serve you again! Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and curtains fixed promptly when maintenance alerted
Stayed 3 nights in Nov 2018
Response from Guest Relations on 26 Nov 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards

10/10 Excellent

Mayuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and spacious
Comfortable and clean. Very close to ski Dubai.
Stayed 1 night in Nov 2018
Response from Guest Relations on 23 Nov 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2018

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best stays and services ever!
One of the best stays and services ever!
Stayed 2 nights in Nov 2018
Response from Guest Relations on 19 Nov 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards,

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing services and customer services!
Amazing services and customer services!
Stayed 2 nights in Nov 2018
Response from Guest Relations on 17 Nov 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards,

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing services and great customer services!
Amazing services and great customer services!
Stayed 5 nights in Nov 2018
Response from Guest Relations on 15 Nov 2018
Dear Guest Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room sizes where good. Location and pool area great
Stayed 9 nights in Oct 2018
Response from Praveen on 12 Nov 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards, Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
v clean friendly staff quiet internally shame about noise from building works outside especially early in morning
Stayed 6 nights in Oct 2018
Response from Praveen on 7 Nov 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards, Guest Relations

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great and staff are always willing to help
Stayed 8 nights in Oct 2018
Response from Praveen Kumar on 31 Oct 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards, Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very friendly staff. A short walk from the Mall of the Emirates. Pool is excellent and has good Sun exposure (as well as shade if wanted). The studio apartment we had was very spacious. Would recommend staying here.
Stayed 7 nights in Oct 2018
Response from Praveen Kumar on 31 Oct 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good. no issuesall good. no issuesall good. no issuesall good. no issuesall good. no issues
Stayed 6 nights in Oct 2018
Response from Praveen Kumar on 31 Oct 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards

8/10 Good

Jenya, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good size apartments and comfortable furniture well equipped kitchen
Stayed 2 nights in Oct 2018
Response from Praveen Kumar on 31 Oct 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

8/10 Good

Muhammed Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice hotel
Stayed 7 nights in Sep 2018
Response from Praveen Kumar on 10 Oct 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards, Guest Relations

8/10 Good

Abdullah

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018
Response from Praveen on 10 Oct 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards, Guest Relations

8/10 Good

Pastor, London, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Generally good. However, requests to keep rooms of family members together were ignored on the two occasions we stayed in the property
Stayed 10 nights in Sep 2018
Response from Praveen on 26 Sept 2018
Dear Guest, Thank you for your patronage and we appreciate that you are sharing your experience with us. The comfort of our Guests is the cornerstone of our establishment. It is encouraging to know that you enjoyed your stay with us and, are especially appreciative of the service, facilities and amenities. We look forward to welcoming you back and to the opportunity of serving you again! Kind Regards, Guest Relations

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018