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Reviews of Hyatt Place Dubai Al Rigga Residences

3 out of 5
Hyatt Place Dubai Al Rigga Residences
Al Rigga Road, P.O.Box 33178, Dubai

Reviews

8.4

Very good

Rating 10 - Excellent. 172 out of 347 reviews" "
Rating 8 - Good. 117 out of 347 reviews" "
Rating 6 - Okay. 23 out of 347 reviews" "
Rating 4 - Poor. 13 out of 347 reviews" "
Rating 2 - Terrible. 22 out of 347 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and handi
Stayed 4 nights in Dec 2023
Response from Hyatt Place Dubai Al Rigga Team. on 10 Jan 2024
Dear Ahmed,We look forward to hosting you again for another fantastic experience.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home in Dubai
My name is Delia.. Ernesto’s name appeared bec I reserved it for him but he cancelled and I took over it This is my 3rd time to book and stay in this hotel . My friends and I love it so much due to this place is near to everything.
Stayed 2 nights in Dec 2023
Response from Hyatt Place Dubai Al Rigga Team. on 10 Jan 2024
Dear Guest,We are happy that you're happy, and we look forward to your next visit.

2/10 Terrible

Ruk

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is falling apart and the staff is incredibly rude. I DO NOT RECOMMEND THIS PLACE AND Strongly advise against staying here based on our nightmarish experience. 1. Check-in Fiasco: Booked room was under maintenance; forced to settle for a different room on arrival (found out later they sold our room to other guests). 2. Unsafe Incident: A heavy curtain beam fell on my sister's head; instead of addressing the structural issue, the hotel blamed her instead of fixing the problem and rehousing us at 2am! 3.Rude Bad Attitude: Hotel ignored our calls after the incident, showing no concern for our safety or well-being. 4. Sleep Disruption: Hammering for maintenance at 2 am disrupted our sleep; unacceptable disregard for guests' rest. 5. Hygiene Nightmare: Shower emitted a putrid smell like rotten eggs; leaking ceiling added to the discomfort. 6. Baggage Nightmare: Hotel failed to pack two of our bags during checkout, creating chaos and nearly causing us to miss our flight. Overall Disappointment: Shockingly poor service, utter disregard for guest safety, and no accountability from the hotel staff.
Stayed 9 nights in Nov 2023

10/10 Excellent

Maritza, Union township

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's is a nice property. The area is a little busy but it is safe if you use common sense. The apartment was really nice, clean and comfortable.
Stayed 7 nights in Nov 2023
Response from Team of Hyatt Place Al Rigga on 14 Nov 2023
Dear Maritza,We are glad to have you as our guest. Thank you for sharing your kind words with us.We are indeed happy to read your wonderful review about our hotel and particularly about our colleagues. We look forward to welcoming you back soon.

10/10 Excellent

anaden

Stayed 4 nights in Sep 2023
Response from Team of Hyatt Place Al Rigga on 15 Oct 2023
Dear Anaden,We look forward to welcoming you back soon.

10/10 Excellent

Saeed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, nice and clean hotel, friendly staff. I will come back again. Recommended to others as well
Stayed 4 nights in Sep 2023
Response from Team of Hyatt Place Al Rigga on 14 Sept 2023
Dear Saeed,Thank you for choosing to stay with us and for taking the time to share your great review.

10/10 Excellent

Saeed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean place, staff very friendly, restaurant was okay with good quality foods. I will recomend
Stayed 2 nights in Sep 2023
Response from Team Hyatt Place Al Rigga on 8 Sept 2023
Dear Saeed,Thank you for staying with us and taken your time to leave a kind review with us, we are deeply honored that you had a good Hyatt Hospitality experience during your stay!

10/10 Excellent

Kelly

Stayed 10 nights in Aug 2023
Response from Team of Hyatt Place Al Rigga on 28 Oct 2023
Dear Kelly,Feedback received from guests such as you is a huge motivation to our team.

10/10 Excellent

Mahmudun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good service
Stayed 6 nights in Jun 2023
Response from Team Hyatt Place Al Rigga on 25 Jun 2023
Dear Mahmudun,The team and I look forward to welcoming you back soon.

10/10 Excellent

GAMAL HASSAN

Stayed 7 nights in Jun 2023
Response from Team Hyatt Place Al Rigga on 11 Jul 2023
Dear GAMAL HASSAN,Our team forward to welcoming you back soon.

10/10 Excellent

Mahmudun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and beautiful hotel . Nearby lot of shops and super shops available .
Stayed 6 nights in Jun 2023
Response from Team Hyatt Place Al Rigga on 19 Jun 2023
Dear Mahmudun,We are happy that you're happy, and we look forward to your next visit.

6/10 Okay

Lissette

Liked: Cleanliness, staff & service
Just ok
Stayed 1 night in Jun 2023
Response from Team Hyatt Place Al Rigga on 19 Jun 2023
Dear Lissette,We look forward to hosting you again for another fantastic experience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Team Hyatt Place Al Rigga on 9 Jun 2023
Dear Guest,Thank you for choosing to stay with us , we value your patronage!

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and practicable apartments
The washing machine in every studio helps a lot . An update on plug sockets including for phone chargers would be ideal . Great WiFi
Stayed 2 nights in May 2023
Response from Team Hyatt Place Al Rigga on 15 May 2023
Dear Paul,Thank you for taking the time to review us. Your comments have been shared with our entire team. Hope to serve you again soon!

10/10 Excellent

Amir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the size of apartment and amenities inside specially washing machine comes handy after family desert or beach trip. Kids loved the pool also Breakfast variety was good too. Only draw back was funny smell in the apartment may be due to air conditioning and one of the toilet sink get blocked. Staff was very helpful and welcoming.
Stayed 3 nights in Apr 2023
Response from Team Hyatt Place Al Rigga on 5 May 2023
Dear Amir,Thank you for the 5-star review! We are here to serve you anytime.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good airport location
Great apartment in an ideal location for the airport. We stayed in a 2 bedroom apartment which was a good size. Kitchen, dining table and seating area. Bath in one of the bathrooms, shower in the other. We had breakfast which had a good choice.
Stayed 1 night in Mar 2023
Response from Team Hyatt Place Al Rigga on 2 Apr 2023
Dear Guest,Thank you for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Come back and see us again soon.

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was great. Would love to visit again
Stayed 3 nights in Feb 2023
Response from Team Hyatt Place Al Rigga on 28 Feb 2023
Dear Mohammad,Thank you for 4 star review! We are here to serve you anytime.

6/10 Okay

Pouya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location . Super clean rooms . Great staff . Very good gym and pool but can’t get much sleep
Stayed 2 nights in Feb 2023
Response from Team Hyatt Place Al Rigga on 28 Feb 2023
Dear Pouya,Thank you for kind words, we are here to serve you anytime!

10/10 Excellent

Mohammed

Stayed 1 night in Sep 2022

10/10 Excellent

Faruk

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

4/10 Poor

Vamsi krishna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wifi was not working properly. AC was not working for 2 days in one of the rooms. Water leaking in the bathroom roof and faucet.
Stayed 4 nights in Jul 2022

10/10 Excellent

Raymond

Stayed 1 night in Jul 2022

10/10 Excellent

Roberto

Stayed 1 night in Jun 2022

8/10 Good

Duminda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

4/10 Poor

Faheem

Stayed 4 nights in Jun 2022

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Clean and friendly staff, Supermarket, train station, pharmacy, discount stores, clothing stores, restaurants all within walking distance… Airport is about 20min drive
Stayed 7 nights in Jun 2022

10/10 Excellent

Genet

Stayed 1 night in Jun 2022

8/10 Good

Kurootulain

Travelled with family
Condition of the room was okay.
Stayed 2 nights in Jun 2022

8/10 Good

Genet

Stayed 2 nights in Jun 2022

10/10 Excellent

Abhijeet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an amazing property, 10 mins from airport, the rooms are huge and beds are comfortable. Staff is super nice and friendly. Totally recommend.
Stayed 1 night in May 2022

6/10 Okay

Ramzy

Travelled with partner
Liked: Staff & service
Our room had a heavy musty smell all week…. Finally we ask housekeeping to please disinfect the area under the sink which seemed to be the area where the smell was the heaviest but unfortunately the smell continued. Otherwise we had a great stay and staff was pleasant.
Stayed 6 nights in Mar 2022

6/10 Okay

fozia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but horrible wifi. Would disconnect several times. They sent IT guy to help but we kept having issues. Otherwise nice place
Stayed 4 nights in Mar 2022

10/10 Excellent

Jatinder

Stayed 1 night in Mar 2022

6/10 Okay

Jerrica

Travelled with family, Travelled with family and small children
Liked: Amenities
I had read reviews before booking. All were complaining about the check in. I hoped ours was not this experience. However, upon arriving and going to the guest I stated “ I am here to check in”. He asks for my passport and then immediately says he doesn’t see a booking and what is my booking number and did I come to the right hotel. It had me completely worried. Literally , 5 seconds later he says “ Oh It’s here”. You should not make guests feel this way. We then go the key and it did not work. The room felt old but it was ok and spacious. If you really need space, this is a good idea.
Stayed 4 nights in Mar 2022
Response from Hyatt Place Dubai Al Rigga on 16 Mar 2022
Dear Jerrica, Greetings from Hyatt Place Dubai Al Rigga! Thank you for your recent visit to the hotel and for taking the time to share your feedback, which we take very seriously and we believe it is a very important tool for constant change and improvement. It is quite unfortunate to learn that you had faced some challenges during your stay. We have taken a note on your comments and our team will look into these areas while continuing to providing enhanced guest experience. Having said the above we kindly urge you to isolate this incident and not let it affect the image of the hotel as well as the brand of Hyatt Place. Our team looks forward to welcoming you back soon. Warm Regards, Team Hyatt Place Dubai Al Rigga

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Hyatt Place Dubai Al Rigga on 12 Mar 2022
Dear Patricia, Greetings from Hyatt Place Dubai Al Rigga! Thank you for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Come back and see us again soon. Warm regards, Team Hyatt Place Dubai Al Rigga

8/10 Good

Sharida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked from a hotel room i was given a 2 bedroom apartment which was a big surprise middle bathroom needed to be cleaned better -shower had mold-some parts off the unit looks aged-though the outside facade looks brand new
Stayed 1 night in Feb 2022
Response from Hyatt Place Dubai Al Rigga on 9 Mar 2022
Dear Sharida, Greetings from Hyatt Place Dubai Al Rigga! Thank you so much for taking the time to write your review. We regret that we could not live up to your expectations and apologize for the inconvenience caused. We always strive to meet the needs of our guests and exceed their expectations. Your feedback is of tremendous value for us and your evaluation will form an important part of our ongoing program to continuously monitor the quality of our services and facilities. Rest assured that your comments have been shared with the department heads concerned and corrective action has been implemented immediately to further improve our service. It is only through comments such as yours that we are able to monitor and improve our levels of service. We hope for another opportunity to exceed your expectations whenever your travel brings you to Dubai next! Warm Regards, Team Hyatt Place Dubai Al Rigga

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Hyatt Place Dubai Al Rigga on 9 Mar 2022
Dear Alan, Greetings from Hyatt Place Dubai Al Rigga! Thank you for choosing to stay with us and for taking the time to share your great review. We are delighted to know that you enjoyed your stay and we were able to deliver to you the Hyatt Hospitality we pride ourselves on. We do hope you visit again soon! Warm regards, Team Hyatt Place Dubai Al Rigga

10/10 Excellent

Mazahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Jan 2022

8/10 Good

tetsuo

Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Family
I did not like the hotel at all. Slow check in and there is a bad smell in the bathroom. Also the restaurant is very crowded and you have to wait for your turn. There is noise from the swimming bool in the apartment.
Stayed 3 nights in Dec 2021

10/10 Excellent

Imaobong

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

2/10 Terrible

Charles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel policy for guests. Telling my guest to pay 200AED
Stayed 3 nights in Nov 2021

10/10 Excellent

Tahir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel with great sized rooms.
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Superb! Close to metro station and stores. Clean and friendly customer service. Got upgraded because of the delay of the unavailability of our room. Everything in this hotel is just amazing will definitely consider staying here again. :)
Stayed 1 night in Nov 2021

8/10 Good

Mohammed

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
very good
friendly staff and helpfull , thanks for all front desk staff
Stayed 2 nights in Nov 2021

8/10 Good

ADEBAYO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 3 nights in Nov 2021

10/10 Excellent

Fere, Burtonsville

Stayed 6 nights in Oct 2021

2/10 Terrible

Fatima Zara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay wasn’t pleasant as I was not comfortable at all. Leaking bathroom, smelling carpet, smelling apartment. Didn’t enjoy my stay at all
Stayed 9 nights in Oct 2021

6/10 Okay

Marilou

Travelled with family
Its not my first time staying at Hyatt Place Al Rigga. It was nice that's why we keep on coming back. But my recent stay was not good. I was able to check in only nearly 5pm instead of 3pm. and the room was not yet cleaned when we enter. the staff are so busy maybe because there are lots of guests. I was always happy during my previous stays but the recent one I feel sad.
Stayed 3 nights in Oct 2021

6/10 Okay

Sayed

Stayed 2 nights in Oct 2021