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Reviews of Emirates Stars Hotel Apartments Dubai

4 out of 5
Emirates Stars Hotel Apartments Dubai
Al Nahda2, Al Qusais near NMC Hospital, Dubai

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 87 reviews" "
Rating 8 - Good. 34 out of 87 reviews" "
Rating 6 - Okay. 21 out of 87 reviews" "
Rating 4 - Poor. 3 out of 87 reviews" "
Rating 2 - Terrible. 7 out of 87 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Saba

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this hotel is the near by restaurants and shops. The housekeeping does not properly clean the rooms and leave dust and garbage. You have to ask 5 times to get towels because they don’t have enough. The day we checked out is when I lost my mind with this hotel. We had my brothers wedding at this property and booked a few rooms. When we checked out, they charged my room for a missing remote back cover 200 dhiram. I came from US and that equals to $50, a whole remote in the US is no where close to this amount and they wanted me to pay this amount for their cheap remote back cover. And to top it off, their TV does not work. They charged another family members room for a hand towel that was dirty. Last time I checked, towels get dirty. Seriously? Then they charged one room because one of their dinner plates was missing, like we were going to steal their cheap dinner plate and take it to the US with us. Then they accused one room with a dirty pillow case, like seriously. Their cheap behavior caused my blood to boil. They figured out we came from the US and the housekeeping manager accused of unnecessary crap so he can pocket some money. So stay at your own expense. And do not use anything in the room, dont use the towels, the pillows or dinner set, bring your own so they cant blame you. Bring you own tv and remote too. And if you are from the US or UK don’t let them know so they can’t rip you off.
Stayed 9 nights in Feb 2024

6/10 Okay

Waheeda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
gutter smells in kitchen 24/7, cooking pan &cookwear are super dirty and in bad condiction, front desk staff are helpfull, i am very disopponited with my last day at check out with housekeeping manager is worse person i have seen in hospitallity he blam on us one towel got a stain he charge me 80aed, one plate was missing charge me 55aed then one spoon was missing he charge me for 35aed then remote cover was misiing he charge us for85aed, honeslty have no clue about this we are 5 familes stay in 5 rooms in this hotel for a wedding event we use plates and spoons from each other rooms it might be misplace but they charge us for this crap, not recommended for family and long stay term. dirty carpet broken lamps smells bad fridge, have to ask 10 times everyday for towels we were 4 people in the room , they are providing one towel daliy for 4people, honesty those towels are super used and old crap very disapponited.
Stayed 9 nights in Feb 2024

8/10 Good

Syawash, canning vale

Travelled with group
Liked: Amenities
Helpful staff. Rooms were okay with odd cockroaches roaming around which upon request, staff sprayed and got rid of them. Surrounding is lively and accessible. 1 minute walk to grocery supermarket. Overall, it was a pleasant stay.
Stayed 7 nights in Feb 2024

6/10 Okay

Asshi

Travelled with family and small children
Liked: Cleanliness, amenities
The property needs to get renovated especially the floor 4 where we stayed as there were signs of leakage, drainage issue and plug in to charge your international devices is difficult to do as they are loose to fit. Cleanliness is excellent, staff are humble and helpful, nearby areas are full of amenities that you can imagine.
Stayed 5 nights in Feb 2024

8/10 Good

Hemal

Business traveller
Liked: Cleanliness, room comfort
Older hotel. Great room sizes. I had a large one bedroom. No complaints. Not close to Metro. Far from business areas.
Stayed 3 nights in Jan 2024

10/10 Excellent

CHRIS

Stayed 10 nights in Dec 2023
Response from Reservation on 4 Jan 2024
Dear Guest, Greetings from Emirates Stars Hotel Apartments Dubai! We thank you for staying with us, as well with the positive feedback during your stay. Looking forward to see you again as our valued guest. Thank you.

10/10 Excellent

mane

Stayed 9 nights in Nov 2023
Response from Reservation on 4 Jan 2024
Dear Guest, Greetings from Emirates Stars Hotel Apartments Dubai! We thank you for staying with us, as well with the positive feedback during your stay. Looking forward to see you again as our valued guest. Thank you.

10/10 Excellent

NURLAN

Business traveller
Liked: Cleanliness, room comfort
It was good location especially for me, because I
Stayed 9 nights in Nov 2023
Response from Reservation on 4 Jan 2024
Dear Guest, Greetings from Emirates Stars Hotel Apartments Dubai! We thank you for staying with us, as well with the positive feedback during your stay. Looking forward to see you again as our valued guest. Thank you.

2/10 Terrible

Balvinder

Travelled with family
Disliked: Cleanliness, room comfort
Bathroom are dirty swimming pool was shut for 3 days
Stayed 6 nights in Oct 2023

8/10 Good

Mohamadou

Liked: Property conditions & facilities
Good
Stayed 2 nights in Oct 2023

10/10 Excellent

Khalid

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff
Stayed 1 night in May 2023

6/10 Okay

Koichi

Business traveller
Disliked: Property conditions & facilities
A bit old but acceptable
Stayed 1 night in Mar 2023

10/10 Excellent

Musab

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very good for family
Stayed 1 night in Feb 2023

8/10 Good

Aneeshmon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large areas
Stayed 3 nights in Jan 2023

8/10 Good

Ali Salim

Travelled with family
Liked: Cleanliness, room comfort
Emirates star hotel apartment.
Very pleasant place. Well mainatained property with marvelous room service. Good professional supportive staff always around within reach to guests. I would highly recommend this place for a safe and enjoyable stay. Proximity of food outlets is an added advantage for easy dining at any time.
Stayed 4 nights in Oct 2022

10/10 Excellent

Deepak

Travelled with family
Liked: Cleanliness, room comfort
Good place
Property maintenance is good. Apartment style living. Would’ve better if reusable shampoo, soap dispensers were used.
Stayed 1 night in Jun 2022

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Mar 2022

10/10 Excellent

Ashish

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022

6/10 Okay

Syed

Business traveller
First night water leakage in washroom second night AC stopped working at 2 a.m. Mr. Mubarak was very helpful and the location is good .
Stayed 3 nights in Mar 2022

6/10 Okay

Michael

Disliked: Room comfort
Five days stay review
Cold water was actually warm. TVs had four remotes and not properly working. Gym was small and crowded. Air conditioner was very noisy. My departure day was torture due a long fire drill. Not worth the money.
Stayed 5 nights in Mar 2022

10/10 Excellent

ammar

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022
Response from Reservation on 4 Jan 2024
Dear Guest, Greetings from Emirates Stars Hotel Apartments Dubai! We thank you for staying with us, as well with the positive feedback during your stay. Looking forward to see you again as our valued guest. Thank you.

6/10 Okay

Ahmed

Travelled with family
Spacious and inexpensive, but not really 4 star
Good value for money, where you get a spacious serviced flat for the price a room elswhere in Dubai. However, the confition of the flat fits nicely in the 3 star territory. The location is in the middle of vibrant area, be it it's almost purely populated by foreign labour community.
Stayed 1 night in Feb 2022
Response from Reservation on 4 Jan 2024
Dear Guest, Greetings from Emirates Stars Hotel Apartments Dubai! We thank you for staying with us, as well with the positive feedback during your stay. Looking forward to see you again as our valued guest. Thank you.

8/10 Good

Saud

Travelled with family
Liked: Cleanliness, room comfort
Good
Clean and comfortable, good location with lots of amenities close by and good transport links. Some of the furniture a bit old but good value for money and I would stay again.
Stayed 8 nights in Jan 2022
Response from Reservation on 4 Jan 2024
Dear Guest, Greetings from Emirates Stars Hotel Apartments Dubai! We thank you for staying with us, as well with the positive feedback during your stay. Looking forward to see you again as our valued guest. Thank you.

2/10 Terrible

Mutteea

Travelled with family
Disliked: Cleanliness, room comfort
🙁
Terrible . Very old furniture . Not clean , flies filled the flat . AC was not working until maintenance attended to fix .
Stayed 1 night in Oct 2021

6/10 Okay

Neeraj

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021
Response from Reservation on 4 Jan 2024
Dear Guest, Greetings from Emirates Stars Hotel Apartments Dubai! We thank you for staying with us, as well with the positive feedback during your stay. Looking forward to see you again as our valued guest. Thank you.

10/10 Excellent

Moshiul Alam

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Mar 2020
Response from Reservation on 4 Jan 2024
Dear Guest, Greetings from Emirates Stars Hotel Apartments Dubai! We thank you for staying with us, as well with the positive feedback during your stay. Looking forward to see you again as our valued guest. Thank you.

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai vacation
I had a amazing time, the hotel staff very polite and attentive to all my needs, highly recommend this stay
Stayed 3 nights in Feb 2020
Response from Reservation on 3 Mar 2020
Dera Ms. Annette, Greetings from Emirates Stars Hotel Apartments Dubai! We thank you for staying with us, as well with the positive feedback during your stay. Looking forward to see you again as our valued guest. Thank you.

6/10 Okay

Elizabeth

Liked: Staff & service, property conditions & facilities
Cold Shower for four
Shower had cold water!!!
Stayed 2 nights in Mar 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 3 nights in Feb 2019

8/10 Good

Bo, Falls Church, US

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the area that you can find some Western Food to eat. The room is clean and nice. It met my expectation. However, the appliance such as a refrigerator, coffee maker, and TV do not meet the standard for 4 stars Hotel in Western. Please kindly upgrade those appliances. Then, it will be perfect for the 4 stars hotel.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2018

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from The Management on 27 Sept 2018
Dear Mr. Andreas, Thank you for letting us knows your recent experience with us! With regards to your review, we apologize if our services did not meet your expectations and we appreciate that you are taking your time to share your concerns. This will help improve our services. Your feedback will be addressed accordingly. We look forward to serving you better on your next visit. Thank you.

8/10 Good

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Hidee (Reservation) on 8 Aug 2018
Dear Mr. Kamal, Thank you for choosing to stay with Emirates Stars Hotel Apartments Dubai!! We appreciate your positive feedback about our property. We are very pleased to hear that our staff made your stay pleasant. We do take pride in catering to our guests' needs the best way we can. Looking forward to welcoming you again as our valued guest. Best Regards, The Management.

6/10 Okay

Donia

Satisfying
Ok for the price and location
Stayed 1 night in May 2018

8/10 Good

Chunyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They cancelled my resirvation ...! Then they changed it to one bedroom I don’t recommend it for any one
Stayed 4 nights in Mar 2018

10/10 Excellent

Arturo , irvine, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Clean, neat, friendly stuff!! Very friendly and helpful staff!! Close to the airport, Ineill recommended.
Stayed 1 night in Mar 2018

10/10 Excellent

Arturo , irvine, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel, very friendly staff
Awesome and affordable!! Very centric and close to the airport
Stayed 1 night in Mar 2018

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location
This apartment is one of the best I've stayed in, the location is great as you an get around pretty much everywhere. The staff are helpful and the pool was good. The only negative I could say is that the bed is very hard therefore I ended up with severe back pain as I'm not used to sleeping on hard mattress. Otherwise I would recommend this apartment to everyone else.

8/10 Good

T

Disliked: Cleanliness
Good place to stay in Dubai but needs more care
Overall this apartment hotel was good. It was big and would be adequate for most people. I stayed in the one bedroom apartment. On entry there is the porch/ hallway, from it is the door to the kitchen, livingroom, bedroom and bathroom. The plus is that, the bathroom is not inside of the bedroom, it is separate, which is ideal for people sharing. There is a TV in both the livingroom and bedroom. The kitchen is very basic, I didn't feel it had enough utensils but there are the basics, toaster, kettle, cooker with oven and washing machine. My main issue with the hotel is the cleaning and the reception staff. The cleaning is superficial, so most times I have to ask for it to be done again because its never done properly. The reception staff never smile or say hello when they see guest, rather they avoid looking at you. Only the porters / bellboys are friendly. I stayed in this hotel for a total of one month, it was mostly ok. If the cleaning was improved, it will be perfect.
Stayed 8 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean but needs maintenance
It was disappointing to notice cooktop & micro oven in kitchen was not working properly.
Stayed 1 night in Dec 2017

6/10 Okay

shakiba

Liked: Cleanliness, staff & service
Disliked: Room comfort
Forget sleeping..
There was nothing wrong with the hotel itself but there was a big mosque right next to it that did very loud prayers which would last for hours sometimes . They would start at 5:30 am and go on several times during the day. The hotel had a good location but the accesibility was very very bad. you could see the hotel in your face but it would be an extra 20 minute drive to get to it. Adding that the hotel staff were very lovely and helpful and the rooms were bigger than average.
Stayed 2 nights in Dec 2017

10/10 Excellent

upasana, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Helpful and well mannered staff. Always helpful, they will always reach an extra hand to help you , apart from their daily course of duty.
Stayed 3 nights in Nov 2017

8/10 Good

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant stay with Family and we enjoyed our Eid Ul fitr Holiday
Stayed 1 night in Jun 2017

8/10 Good

VIJAY

Liked: Room comfort
Good value for the money
Comfortable stay

8/10 Good

Olatunbosun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the hotel is fantastic and not far from the Stadium metro station. Neat room and friendly staff. But no soccer station on the cable tv

6/10 Okay

Devang

Disliked: Room comfort
Ok types hotel
Rooms are specious and clean but bathroom and shower is not so good, water flow from shower is very slow. Staff is friendly but breakfast is ok.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Adel, abu dhabi .uae

Disliked: Cleanliness, staff & service, room comfort
good inough for rest،good reception with ,parking
inough for rest ,good reception, have parking free, have wifi free