Outdoor pool

Reviews of Courtyard by Marriott World Trade Centre, Dubai

Courtyard by Marriott World Trade Centre, Dubai
Al Hassabi Street, Jumeirah Garden City, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 122 reviews" "
Rating 8 - Good. 29 out of 122 reviews" "
Rating 6 - Okay. 7 out of 122 reviews" "
Rating 4 - Poor. 5 out of 122 reviews" "
Rating 2 - Terrible. 4 out of 122 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Surinder

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for business stay.
Stayed 5 nights in Mar 2024

10/10 Excellent

Sebastiaan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, friendly and amazing staff
Stayed 2 nights in Mar 2024

8/10 Good

Tsz Kit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is 5-min walk from the nearest metro station. However, the hotel only gave me a room located at the lowest floor with no room view.

4/10 Poor

CEM, SINGAPORE

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Furnitures and equipment are not stable and good condition in room Long ques at coffe machine during breakfast due to broken coffee machne. But helpfull staff doing their best...
Stayed 3 nights in Feb 2024

10/10 Excellent

Stafford, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities, restaurant and cafe top uality and staff were friendly and efficient.
Stayed 6 nights in Jan 2024

8/10 Good

Pratik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel located within 15 minutes of the airport. Nearby metro station approx less than 10 mins walk. A few supermarkets nearby also for groceries/ basic amenities. I had a couple of issues in my stay which were fixed upon reporting.
Stayed 5 nights in Jan 2024

10/10 Excellent

Omar

Business traveller
Liked: Amenities
Very good
Stayed 3 nights in Jan 2024

10/10 Excellent

Justin, Solihull

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel to stay in with super rooms and good dining.
Stayed 6 nights in Jan 2024
Response from Mohamed El-attaoui on 21 Jan 2024
Dear Justen,Thank you for taking the time to fill out our survey. We are thrilled to learn that you had a positive experience during your stay at Courtyard by Marriott World Trade Centre Dubai. Your feedback is greatly appreciated, and it helps us ensure that we continue to meet and exceed our guests' expectations.If there are any specific details or areas where you believe we excelled, or if you have any suggestions for improvement, please don't hesitate to share. We value your input and strive to provide exceptional service.Once again, thank you for choosing Courtyard by Marriott World Trade Centre Dubai. We hope to have the pleasure of hosting you again in the future.Best regards,Mohamed El-attaouiFront Office-Head Of Department

8/10 Good

Michael

Stayed 6 nights in Jan 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2024
Response from Mohamed El-attaoui on 21 Jan 2024
Dear Michelle,Thank you for completing our survey. We are delighted to hear that you had a satisfying experience during your recent stay at Courtyard by Marriott World Trade Centre Dubai.Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. If there are specific aspects that stood out to you or areas where we can further enhance your experience in the future, please feel free to let us know.We look forward to welcoming you back to Courtyard by Marriott World Trade Centre Dubai for another exceptional stay. If you have any questions or additional comments, please don't hesitate to reach out.Warm regards,Mohamed El-attaouiFront Office-Head Of Department

10/10 Excellent

Justin, Solihull

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay
Stayed 4 nights in Jan 2024
Response from Mohamed El-attaoui on 26 Jan 2024
Dear Justin,Thank you for sharing your positive experience with us! We are delighted that you enjoyed your stay at Courtyard by Marriott World Trade Centre, Dubai. Our team strives to provide a memorable experience, and it's fantastic to hear that we met your expectations.Creating a welcoming and enjoyable environment for our guests is our priority, and your feedback reinforces our commitment to excellence.We sincerely appreciate your kind words and the opportunity to contribute to your positive travel experience. Should your future plans lead you back to Dubai, it would be an honor to host you once again.Thank you for choosing Courtyard by Marriott World Trade Centre Dubai. We eagerly anticipate the opportunity to welcome you back in the future.Warm regards,Mohamed El-AttaouiFront Office Head of Department

2/10 Terrible

Sulaiman

Stayed 2 nights in Jan 2024
Response from Mohamed El-attaoui on 21 Jan 2024
Dear Mr. Sulaiman,Thank you for taking the time to complete our survey. We sincerely appreciate your feedback, and we want to express our apologies that your recent stay at Courtyard by Marriott World Trade Centre Dubai did not meet your expectations.We genuinely value your input, and your comments will be instrumental in helping us identify areas for improvement. If you are comfortable sharing more specific details about the aspects of your stay that were unsatisfactory, we would be grateful for the opportunity to address and rectify them.Our commitment is to provide a positive and memorable experience for all our guests, and we regret that we fell short in your case. We hope to have the chance to welcome you back in the future and demonstrate the improvements we have made based on your valuable feedback.Please feel free to reach out if you would like to discuss your concerns further or if there is anything specific you would like us to address.Best regards,Mohamed El-attaouiFront Office-Head of Department

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value and outstanding customer service by the front office. We will come back!
Stayed 3 nights in Jan 2024
Response from Mohamed El-attaoui on 21 Jan 2024
Dear Ralph,Thank you for participating in our survey. We are thrilled to hear that you had a positive experience during your recent stay at Courtyard by Marriott World Trade Centre Dubai.Your feedback is invaluable as we continuously strive to provide excellent service to our guests. If there are specific aspects of your stay that you particularly enjoyed or any suggestions you would like to share, please feel free to let us know.We appreciate your choice to stay with us, and we look forward to the opportunity of welcoming you back to Courtyard by Marriott World Trade Centre Dubai in the future.Best regards,Mohamed El-attaouiFront Office-Head of Department

8/10 Good

ALTUG, Moscow

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

6/10 Okay

Ahmed

Liked: Staff & service
Stayed 4 nights in Dec 2023

8/10 Good

Ashwin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Dec 2023

8/10 Good

Ezzeldin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great nice & clean hotel with very helpful staff. If u go there in summer, ur only means of transp6is a car. In the hot weather of Dubai, walking to the closest metro station is a punishment

10/10 Excellent

Maria

Stayed 3 nights in Nov 2023

10/10 Excellent

Abhijit

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Nov 2023

8/10 Good

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was adequate but not exceptional.
Stayed 7 nights in Nov 2023

8/10 Good

Salpi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Far from main attractions
Stayed 3 nights in Nov 2023

6/10 Okay

Ching Wai

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I have asked the hotel staff to get a taxi for me to the airport, did not expect that the “taxi” is a “taxi” without a meter, I have only noticed that in the middle of the trip and asked the driver for the fee, he said AED 140 (which is almost triple the normal rate!) I have requested the driver for a receipt, but he said he did not have a pen, though I have borrowed a pen to him, he insisted to give me a blank copy to fill in, when I was off the ‘taxi’, I then realised that the paper that the driver handed me is NOT a receipt, it’s just a order taking note! This is for sure to cheat the tourists! The hotel staff did not mention to me that the car is not a taxi, they even did not mention that I have to pay for a specific cost as there is no meter in the car!
Stayed 3 nights in Oct 2023

10/10 Excellent

Soram

Stayed 5 nights in Oct 2023

10/10 Excellent

Najma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The night manager and his team were excellent. Upgraded me to a bigger suite. Provided us with all the help we needed. Hotel is very central, very clean and has a coffee shop and a 24 hour restaurant on site.
Stayed 3 nights in Oct 2023

10/10 Excellent

Lawrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 4 nights. It’s cleaned, convenient and close to the train station
Stayed 4 nights in Oct 2023

10/10 Excellent

Dewi lyvianna kurniawan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good👍👏
Stayed 5 nights in Sep 2023

10/10 Excellent

gulam-mehdi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Memory Naggita, Kampala

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was thoughtful and helpful
Stayed 6 nights in Aug 2023
Response from Front Office Team on 31 Aug 2023
Dear Naggita,Thank you for your kind words! We're glad you're happy with our service, it goes a long way in making customers feel appreciated.

10/10 Excellent

Daksh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience overall a very comfortable stay
Stayed 8 nights in Aug 2023

6/10 Okay

Romola

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Front Office Team on 4 Aug 2023
Good Afternoon,Greeting from Courtyard by Marriott World Trade Center!Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Huned

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience at Marriott WTC. Much better than the Marriotts in America even. Clean rooms, friendly staff, and excellent service.
Stayed 11 nights in Jul 2023
Response from Front Office Team on 4 Aug 2023
Good afternoon,Greeting from Courtyard by Marriott World Trade Center !Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

arifa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and location
Stayed 5 nights in Jul 2023
Response from Front Office Team on 23 Jul 2023
Dear Arifa,Thank you for your feedback, and we looking forward to see you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem !
Fantastic hotel, great value for money, comfortable & quiet king bed room with spacious shower (ask for a high floor). The roof top pool and its facilities very well run, as was breakfast, and the front office team couldn’t be more helpful. We’ll be back !
Stayed 2 nights in Jul 2023
Response from Front Office Team on 23 Jul 2023
Greetings from Courtyard World Trade Centre, Dubai.Thank you so much for taking the time to leave us feedback.We hope to see you again soon

10/10 Excellent

Fawaz

Stayed 1 night in Jul 2023
Response from Front Office Team on 4 Aug 2023
Good Afternoon,Greeting from Courtyard by Marriott World Trade Center!Thanks so much for sharing your experience with us. We hope to see you again soon

10/10 Excellent

ALEXANDER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
surprise at checkout
I have only one complain about this hotel during the check in i was not informed that i will be charged for earlie check in this was the surprise at the check out .
Stayed 2 nights in Jul 2023
Response from Front Office Team on 23 Jul 2023
Dear Alexander,Greeting from Courtyard by Marriott World Trade Center!Thank you so much for taking the time to leave us feedback,Apologies for the inconvenience, we will make sure toshare your feedback to the management team.

8/10 Good

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Hatim on 10 Jul 2023
Dear Sachin,Thank you for taking the time to provide feedback score through our survey. We appreciate your honest input, as it helps us identify areas for improvement and enhance the overall guest experience.Your satisfaction is important to us, and we strive to deliver exceptional service to all our guests. We would like to assure you that we take your feedback seriously and are committed to addressing the issues you may raise.To better understand the specifics of your concerns, we would greatly appreciate if you could provide us with more details regarding the areas where you felt we could get the perfcet score from you. Your insights will assist us in making the necessary improvements to ensure future guests do not encounter similar challenges.We value your patronage and hope to have the opportunity to restore your confidence in our establishment. If there is anything else we can do to address your concerns or make amends, please do not hesitate to let us know.Once again, thank you for your valuable feedback. We look forward to the opportunity to welcome you back in the future and provide you with an exceptional experience.Kindly regards,Hatim ChabibiFront Office Manager

10/10 Excellent

Umair

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Should be a 5 star.
Stayed 6 nights in Jun 2023
Response from Hatim on 10 Jul 2023
Dear Umair,Please, accept our heartfelt thanks for this wonderful score you took the time to post about Courtyard by Marriott World Trade Centre!We are so happy that you chose to stay with us and that you enjoyed the experience at our hotel.We cannot wait to welcome you back in the near future!Kind regards,Hatim ChabibiFront Office Manager

10/10 Excellent

Elsey

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and great. It was close to the metro which was very easy to use. The staff were very friendly and helpful my entire stay. I would stay here again.
Stayed 4 nights in Jun 2023
Response from Hatim on 10 Jul 2023
Dear Elsey, Thank you for taking the time to share your positive review of Courtyard by Marriott World Trade Centre! It means so much to us that you think so highly of our hotel but, more importantly of our staff. The goal is for every employee to take ownership of the experience of making our guests feel special and well-taken care of. Thank you for letting us know that we achieved that goal for you. We look forward to welcoming you back again in the future. Kind regards,Hatim ChabibiFront Office Manager

10/10 Excellent

Eunhye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to the metro station
Stayed 5 nights in Jun 2023
Response from Hatim on 10 Jul 2023
Dear Eunhye,Please, accept our heartfelt thanks for this wonderful review you took the time to post about Courtyard by Marriott World Trade Centre!We are so happy that you chose to stay with us and that you enjoyed the experience at our hotel.We cannot wait to welcome you back in the near future!Kind regards,Hatim ChabibiFront Office Manager

10/10 Excellent

DEIVARAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correct choice
I liked everything about this hotel - new, good vibe, very pleasant and helpful staff, tasty breakfast, fast wifi, comfy bed, not too big by nice and cosy pool area. What I liked most was a changing room - very well equipped with reasonable size cupboards, convenient for situations like I had - a midnight flight - so I could spend the rest of the day in pool area and conveniently shower and get changed before leaving.
Stayed 5 nights in Jun 2023
Response from Hatim on 10 Jul 2023
Dear DEIVARAS, Thank you for taking the time to share your positive review of Courtyard by Marriott World Trade Centre! It means so much to us that you think so highly of our hotel but, more importantly of our staff. The goal is for every employee to take ownership of the experience of making our guests feel special and well-taken care of. Thank you for letting us know that we achieved that goal for you. We look forward to welcoming you back again in the future. Kind regards,Hatim ChabibiFront Office Manager

10/10 Excellent

Se-Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Dubai
Stayed 7 nights in May 2023
Response from Hatim on 10 Jul 2023
Dear Se-Sergio,Please, accept our heartfelt thanks for this wonderful review you took the time to post about Courtyard by Marriott World Trade Centre!We are so happy that you chose to stay with us and that you enjoyed the experience at our hotel.We cannot wait to welcome you back in the near future!Kind regards,Hatim ChabibiFront Office Manager

10/10 Excellent

Rafael Quintero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Michil on 5 Jun 2023
Dear RafaelOn behalf of the entire hotel team, I want to thank you for sharing your valuable stay feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the concerned department as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon. Kind Regards,Courtyard by Marriott team

6/10 Okay

Betelhem

Disliked: Cleanliness
Was ok for the price. Not very clean !
Stayed 6 nights in May 2023
Response from Michil on 5 Jun 2023
Dear BetelhemThank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned departments leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Courtyard by Marriott team

10/10 Excellent

Errol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goos
Very clean and people very friendly. Bathroom tissues not replenish frequently.
Stayed 5 nights in May 2023
Response from Michil on 5 Jun 2023
Dear valued guestOn behalf of the entire hotel team, I want to thank you for sharing your valuable stay feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the concerned department as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon. Kind Regards,Courtyard by Marriott team

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The locations was perfect forn me
Stayed 2 nights in May 2023
Response from Michil on 5 Jun 2023
Dear CarolOn behalf of the entire hotel team, I want to thank you for sharing your valuable stay feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the concerned department as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon. Kind Regards,Courtyard by Marriott team

10/10 Excellent

Kamal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location walking distance to Dubai metro, very nice entrance lounge seating area, clean big functional rooms, wonderful rooftop with amazing views. Top value for money!
Stayed 6 nights in May 2023
Response from Michli on 5 Jun 2023
Dear KamalOn behalf of the entire hotel team, I want to thank you for sharing your valuable stay feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the concerned department as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon. Kind Regards,Courtyard by Marriott team

8/10 Good

Simran

Travelled with family
Liked: Staff & service, property conditions & facilities
This hotel is literally 5 minutes walk from the metro. The staff is very pleasant, lots of food options inside and around the hotel. The cleanliness however was okay-ish but the rooms have next to no amenities. There were no hooks to hang clothes in the bathroom, no microwaves. The TV didn't connect the entire time. The walk-in showers really could be modified since the water flows out when taking a shower. But I would stay there again because it is so so convenient with the metro station within 5 minutes of walking distance.
Response from Michil on 8 May 2023
Dear SimranThank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with the concerned departments leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Courtyard by Marriott team

10/10 Excellent

Dhiah el Diehn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice and modern property.
Stayed 5 nights in Apr 2023
Response from Michil on 8 May 2023
Dear DhiahOn behalf of the entire hotel team, we want to thank you for sharing your valuable stay feedback.Please accept our heartfelt thanks for this wonderful review you took the time to post about Courtyard by Marriott World Trade Centre!We are so happy that you chose to stay with us and that you enjoyed the experience at our hotel.We cannot wait to welcome you back in the near future!With Best RegardsFront Office Team

10/10 Excellent

Damandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great value for money. It's a nice hotel.
Stayed 3 nights in Apr 2023
Response from Michil on 8 May 2023
Dear DamandeepOn behalf of the entire hotel team, we want to thank you for sharing your valuable stay feedback.Please accept our heartfelt thanks for this wonderful review you took the time to post about Courtyard by Marriott World Trade Centre!We are so happy that you chose to stay with us and that you enjoyed the experience at our hotel.We cannot wait to welcome you back in the near future!With Best RegardsFront Office Team

10/10 Excellent

JARROD, Plano

Stayed 4 nights in Apr 2023
Response from Michil on 8 May 2023
Dear JarrodOn behalf of the entire hotel team, we want to thank you for sharing your valuable stay feedback.Please accept our heartfelt thanks for this wonderful review you took the time to post about Courtyard by Marriott World Trade Centre!We are so happy that you chose to stay with us and that you enjoyed the experience at our hotel.We cannot wait to welcome you back in the near future!With Best RegardsFront Office Team