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Reviews of Chelsea Gardens Hotel Apartments

4 out of 5
Chelsea Gardens Hotel Apartments
Discovery Gardens, Zen 3, Building Number 7, Dubai

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 100 reviews" "
Rating 8 - Good. 41 out of 100 reviews" "
Rating 6 - Okay. 20 out of 100 reviews" "
Rating 4 - Poor. 4 out of 100 reviews" "
Rating 2 - Terrible. 5 out of 100 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

5.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
It was good place to stai think priced on the high side
Stayed 10 nights in Nov 2023

10/10 Excellent

Darrell

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Farkhanda

10/10 Excellent

Paresh

Stayed 1 night in Sep 2022

10/10 Excellent

Jassim

Travelled with group
Liked: Cleanliness, room comfort
Awesome Hotel
Staff at the front desk were helpful especially Ms. Rio she did an awesome job to smoothen our check in
Stayed 2 nights in Feb 2022
Response from Neil Fernandes on 6 Jun 2022
Dear Mr. Jassim Thank you for your review!. I am glad to hear that Rio made a mark to ensure that your and your group had a seamless and efficient check in and subsequently you’ll enjoyed your stay. We look forward to welcoming you back soon. Warm regards, Neil Fernandes Hotel Manager

10/10 Excellent

Fauziah

Stayed 5 nights in Feb 2022
Response from Neil Fernandes on 6 Jun 2022
Dear Fauziah, Thank you for the 5/5 score. Happy to know that you enjoyed your stay with us. Warm regards, Neil Fernandes Hotel Manager

10/10 Excellent

Paresh

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Always a great stay
Excellent hotel, ideal and easy to reach several areas of Dubai. Convenient to Inbn Batatuta shopping mall. Metro station nearby takes a short time straight into the Expo exhibition. Staff are very friendly and happy to help with anything.
Stayed 1 night in Nov 2021
Response from Neil Fernandes on 6 Jun 2022
Dear Mr. Paresh, Thank you for taking time out to provide us your review. Our location continues to be an asset for all our guests with easy access to the metro station, multiple restaurants and day to day facilities which make it worthwhile for both short and long term stays. We look forward to welcoming you back as always. Warm regards, Neil Fernandes Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Great Place to Stay if you need this end of town
Great Place to stay, very convenient for Jabal Ali, JLT, Internet City, Media City, Al Barsha and probably the nearest place outside of Expo area with the metro just 10 mins walk you are into Expo in 25 minutes. Staff very helpful and friendly nothing is too much trouble good clean rooms and plenty of restaurants with minutes to choose from.
Stayed 1 night in Jul 2021
Response from Neil Fernandes on 31 Jul 2021
Dear Anonymous, Thank you for your positive review. Our location remains highly appreciated by most of our guests including the Expo site which as you experienced is only 25 minutes away. The metro line with direct connectivity to the airport as well as older Dubai is just behind the hotel makes our location highly appreciated. We look forward to welcoming you back in the future. Warm regards, Neil

8/10 Good

ahmad

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from Neil Fernandes on 31 Jul 2021
Dear Ahmad Thank you for your 8/10 score. We trust you enjoyed your stay with us. Regards, Neil Fernandes Hotel Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Easy and great location
Great close to alot of stuff, grocey, eating restaurant
Stayed 4 nights in Apr 2021
Response from Neil Fernandes on 31 Jul 2021
Dear Anonymous, Thank you for taking time out to provide us your feedback. Discovery Gardens does provide our guests with multiple options in shopping, dining and activities which I am glad you appreciated. We trust you will be back soon Warm regards, Neil Fernandes Hotel Manager

8/10 Good

Dion

Business traveller
Liked: Room comfort
It’s an okay place to stay
The place is affordable and comfortable, would definitely stay here again.
Stayed 6 nights in Apr 2021
Response from Neil Fernandes on 31 Jul 2021
Dear Dion, Thank you for taking time out to provide us your feedback. We are glad you were comfortable and we look forward to welcoming you back soon. Warm regards, Neil Fernandes Hotel Manager

10/10 Excellent

Paresh

Business traveller
Liked: Cleanliness, room comfort
What a great place
Staff were very friendly and very helpful Made effort to make your stay as comfortable as can be. Quiet clean rooms and cleaning staff very COVID aware and cleaned to very high standard Excellent hotel to stay in
Stayed 1 night in Aug 2020

8/10 Good

ARASH

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

ARASH

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

ARASH

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2020

8/10 Good

Amol

Business traveller
Liked: Cleanliness, room comfort
Good place to stay !
Stayed 20 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
It says 5 stars but not even comes close to a star rated property ! Stay away if you are looking for a clean place to stay, booked for two night checked out next day!
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Not understanding
Not really good. Staff were not so helpful
Stayed 4 nights in Dec 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Reservations on 17 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Said

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Reservations on 17 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

KAMLESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from FE on 21 Sept 2019
Dear Mr. Kamlesh, Thank you for staying with us. We appreciate your feedback and we look forward to welcoming you again.

8/10 Good

CLIFFORD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money!
Hotel was conveniently located. Staff was good and very accommodating. Would be nice if Internet was free rather have to pay for service that is usually free at most hotels nowadays.
Stayed 1 night in Nov 2018
Response from Reservations on 5 Jan 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, staff is great- better than a 5 star hotel
Stayed 1 night in Sep 2018
Response from FE on 6 Oct 2018
Thanks for staying with us. We appreciate your feedback and we look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from FE on 4 Sept 2018
Thanks for staying with us. We appreciate your feedback and we look forward to your next visit.

10/10 Excellent

lakhbir, washington dc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and beautiful hotel
It’s very nice hotel I love it service is excellent and close to everything
Stayed 6 nights in Jan 2018
Response from Aamir on 19 Feb 2018
Dear Mr. Singh, Greetings from Chelsea Gardens Hotel Apartment!!! We would like to take a moment to thank you for your continued selection of Chelsea Gardens Hotel Apartment as your choice of accommodation. You are truly one of our most loyal customers, and it is our pleasure and honor to serve you. Patrons such as yourself have earnestly helped us in establishing a customer-oriented environment at Chelsea Gardens for which we would like to thank you sincerely. Thank you for taking your time to share your experience regarding your recent stay with us and glad to learn that all the services and facilities provided to you exceeded your expectations. Your feedback will be shared among the entire team. We would once again express our gratitude for staying at the Chelsea and hope to see you more often. Looking forward to welcome you in future!! Thank you Aamir Khan Duty Manager

6/10 Okay

Majid

Liked: Room comfort
Stayed 1 night in Jan 2018

6/10 Okay

DEVYANI

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The booking and check out was not handled very well

4/10 Poor

Adrian

Disliked: Property conditions & facilities, room comfort
Low budget Hotel close to Jebel Ali free zone
Very cold (20-21 degC) rooms, no possibility to warm up to a decent 24-25 degree. Terrible food smell on hallways at any moment of the day. Poor breakfast, had just omelette and coffee.

2/10 Terrible

Verified traveller

Liked: Staff & service, property conditions & facilities
Did not like the front desk personal they took an extra 20 dirhams from me.

10/10 Excellent

Atul Kumar, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at chelsea
Very good stay. Staff was courteous and helpful. Rooms were very clean and good.

8/10 Good

Harshwardhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

RAHUL, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for the price.
Near Jumairah beach. Reasonably priced and very large rooms. Ample parking. South end of Dubai. Far from Dhira or Bur Dubai

10/10 Excellent

NITIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jaesung

Liked: Staff & service, room comfort

8/10 Good

k, kkt

Liked: Room comfort
Good hotel
Good hotel nice stay Good stuff In general it was ok

8/10 Good

Jonathan, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay - recommended
We stayed here for 6 nights. Staff friendly and great. Apartments well set up (inc. kitchen). Only downsides were that room wi-fi is an additional add-on and very expensive, and used dishes in kitchen were washed some days and not on others.

8/10 Good

Padmakumar, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place worth the money.
A nice comfort stay for buisiness in and arround Jabel Ali area.

10/10 Excellent

Josh, Ruwais or originally the lucky country of Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The happy kind and friendly Chelsea Gardens
Fantastic. The lady ( Rachel I think ) at reception offered an upgrade into a MASSIVE room , it was very impressive. I have struggled to find friendly staff at hotels in Dubai and upon early checkouts the nightstaff at other hotels do not show good hospitality. This is the second time of many I will stay here , everyone from reception to the friendly door staff are great. Im looking forward to the next trip. The cooking facilities are great , plenty of utensils and the freedom to prepare your own meals is relaxing and feels like home. The balcony is big but it all goes back to the service because I have been to exquisite hotels all over the world and it really is hard to find nice , positive attitudes even though it is the " Hospitality " industry. Thats the reason I will continue to spend my time , ( which is quite frequent ) at the Chelsea Gardens Dubai. 11 out of 10. Kind Regards , JC

6/10 Okay

Tamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mohamed, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good decision I've taken to stay in !
We, my wife and me, enjoyed staying in this hotel. It is in a calm area and near to the public transportation (10-15 min walking to the Metro Station). Very good staff..always smiling and cooperative. Happy that stayed in.

10/10 Excellent

CHEN KUAN, KUALA LUMPUR, MALAYSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most greatful hotel I ever stay @ Dubai.
The location for Chelsea Gardens Hotel Apartments is actually far away from the place I want to go – Dubai International Convention Center which is 14 metro station but it was very convenient for me because easily can get taxi to the nearer metro station or walking for 15 minutes. The most importance is you won’t feel congested in the metro cabin because not many people at this station (IBN Battuta) which is no 4 station before last Jebel Ali Station. The people in Chelsea are friendly and helpful compare with some other star hotels. The price is reasonable and valuable compare with other star hotels. The room has everything like a house refrigerator, washing machine, microwave, oven...you can cook and wash clothes without any problem....

10/10 Excellent

roy, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai
Hotel was difficult to find the first time. Better directions would help considerably.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
We were looking for accommodation near a metro station, and preferably near a mall. This one is near Ibn Battuta Mall, which has loads of shopping. It's quite far out from city centre, but that was not a problem for us. A very pleasant stay indeed!

4/10 Poor

Smoke, Abu Dhabi

Liked: Cleanliness, room comfort
Understaffed and Under-trained
Tough time checking in. Basic information requirements such as where to park, how to get there, how to extend your stay, etc., were met with varying but mostly frustrating responses. Cleaning staff could not keep up with the number of rooms, thus the room was unclean upon return from work. Room was nice but lacked adequate kitchen utensils. Internet limited to one device (so if you have a laptop, forget tying in your iPhone too). Price of room was worse than pricing an airline ticket: went from very reasonable to unbelievable overnight.

10/10 Excellent

Paul John, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Our stay in the hotel was generally pleasant considering that the facilities required are all in the room. Excellent!!

8/10 Good

k, london england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very polite and friendly people.very clean hotal
we had wonder full stay. very help full staff and caring

10/10 Excellent

DONALD, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great find
great location , great staff . I will be back

10/10 Excellent

Abdullah, Houston, Tx

Liked: Cleanliness, staff & service, room comfort
Nice place in Dubai
Very good place I like to came back to it in the future. I recommend it to others.

10/10 Excellent

Mike , Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, fantastic experience
even before I arrived the level of service was fantastic via email. This continued when I arrived and loved every minute of the stay. A little far out of the centre if I had any criticisms, but taxis are cheap enough. Overall very impressed

8/10 Good

Mx5jon

Liked: Cleanliness, staff & service, room comfort
Great if you want to be near Jebel Ali
We always stay in this area, as it's close to where our daughter lives, it's also not far from the metro, and Ibn Mall. It's not close to the centre of town. The staff were great, breakfast good. We were upgraded to one bedroom apartment, and given free internet for one device. Will be back!