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Reviews of Best Western Plus Pearl Creek

4 out of 5
Best Western Plus Pearl Creek
90 Baniyas Road, Dubai

Reviews

8.0

Very good

Rating 10 - Excellent. 102 out of 230 reviews" "
Rating 8 - Good. 67 out of 230 reviews" "
Rating 6 - Okay. 34 out of 230 reviews" "
Rating 4 - Poor. 7 out of 230 reviews" "
Rating 2 - Terrible. 20 out of 230 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

syed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sulayman B

Liked: Cleanliness, staff & service, property conditions & facilities
I experienced a great moment of peace thanks
Stayed 12 nights in Feb 2024

6/10 Okay

Annie

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We had a good stay overall. The reception was good( fast check in) . Breakfast was our favorite during our stay. This hotel could benefit from a good renovation ( the carpet was old, with a bit of smell) Our bedroom had some humidity stains on the walls. Linen & towels were clean but very used. I would like to appreciate the staff; they were very helpful; particularly: aquid( housekeeping), Jimmy& Ismael.
Stayed 7 nights in Dec 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

CHRISTOPHE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean hotel nice river view, close to all restaurants and shopping.
Stayed 3 nights in Dec 2023

2/10 Terrible

syed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude people and bed odder in the property room were dirty
Stayed 7 nights in Aug 2023

6/10 Okay

ashraf

Liked: Room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Nicholas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Staff
Stayed 7 nights in Apr 2023

6/10 Okay

Kery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a room with a small living room area, two twin beds, another room with king bed and one bathroom. There was also adequate closet space and a mini fridge, safe, kettle, and two coffee/tea cups. It was spacious and clean. However, if there are multiple people staying in one room, provide more than one room key at check in. If you only provide one key, once they are in the room they have to use that key to put in the key holder to have access to the electricity and A/C in the room. If there are two people, give two room keys, for three people give three room keys, etc. This is important because just because people check in together, does not meant they will stay together and go the same places at the same time. Also, I understand reusing the room keys once someone checks out, but at least colorox wipe/clean the room key before giving it to another person because the room keys were dirty. The same issue with the room keys occurred with the towels. Provide the adequate number of towels and wash cloths per person in the room. The breakfast buffet was unorganized and disappointing. No one checked us in or took us to a table. You basically have to grab a table wherever you can and ask the staff to clean it off for you, and they just clean off the plates/bowls/cups but do not wipe down the table. The seating area is very limited. Staff should monitor guests to ensure they are taking the food to put on their plates with utensils and not their hands.
Stayed 5 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 12 nights in Jan 2023

8/10 Good

Syed

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Nicholas

10/10 Excellent

Abdirizak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They got the best employees and service
Stayed 1 night in Nov 2022

10/10 Excellent

Burzis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Centrally located. Excellent view of the creek
Stayed 4 nights in Nov 2022

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

reena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very helpful but one lady at the front desk I think her name was Handee, was rude and not willing to help.
Stayed 4 nights in Oct 2022

6/10 Okay

reena

Travelled with family
Liked: Staff & service
They should provide small refrigerator and microwave.
Stayed 1 night in Oct 2022

8/10 Good

MOHAMMAD HUMAID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a good experience
Stayed 5 nights in Sep 2022

10/10 Excellent

ibrahim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Thanks reception staff and service Mr jimmy
Stayed 2 nights in Sep 2022

10/10 Excellent

ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All and all Best place
Stayed 2 nights in Sep 2022

6/10 Okay

nadia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is old and the room door had issue , phone is not working, it is noisy room. I breakfast was nothing interesting as well, would not go back there.
Stayed 7 nights in May 2022

2/10 Terrible

Bilal

Stayed 2 nights in Mar 2022

10/10 Excellent

Zameer mohammed

Stayed 2 nights in Feb 2022

10/10 Excellent

Tekeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing close to everything nice water front view, All the staff were cooperative
Stayed 8 nights in Dec 2021

6/10 Okay

Taher, NAIROBI

Travelled with partner
The hotel itself has become a bit outdated even the rooms interior and decor feels old. The room had lingering cigarette smoke smell which made it quite uncomfortable, unfortunately they were fully booked so I couldn't even change rooms. Staff did not clean the room for 2 days, no vacuuming was done, even tissue roll was replaced after repeatedly calling housekeeping multiple times. Breakfast buffet was largely Indian menu and maybe I was expecting it to be better. The location is superb, the bus stop is directly at the doorstep and Metro station (Green line) is just a 5 minute walk away. A few stations away you can even change to Red line so it's super convenient. It's at the heart of Deira (Baniyas Square) where the Gold souq, Dubai Creek and other famous areas of old Dubai are just a short walk away. Overall, maybe the great location makes up for the other shortcomings.
Stayed 4 nights in Dec 2021

10/10 Excellent

Mohamed, Edison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and good food and sanitary precautions, hard working staff i like to mention some of the employees that caught my attention after staying in Dubai for the first time, Mr. Fahed, Mr. Vineeth Mrs. Amna and special thanks to the server Mrs. Hanna
Stayed 6 nights in Sep 2021
Response from JAFAR on 11 Oct 2021
Dear Valued Guest, Greetings from the Best Western Plus Pearl Creek Hotel – Dubai. Thank you for your recent stay at our hotel. On behalf of our entire team, we would like to thank you for sharing your experience with us. Our hotel values your feedback and aims to provide our guests with comfortable stay. We are looking for ways to improve our services. Thank you again for your feedback. We hope that you will consider staying with us again. For further assistance and clarifications, please feel free to contact us. Thank you so much. Reservation Department Best Western Plus Pearl Creek Hotel 90 Baniyas Street, Deira Creek (Opposite Abra - Creek, beside Bank of Baroda) P.O. Box 83163, Dubai , United Arab Emirates Tel: +971 (0)4 222 4555 WhatsApp: + 971 50 196 4363 Email: pearlcreek@fourapplehotel.com

10/10 Excellent

Habiba

Stayed 2 nights in Sep 2021

4/10 Poor

Hussein

Business traveller
Liked: Cleanliness
I’was a room different from what I had reserved with lesser amenities.
Stayed 2 nights in Jul 2021

8/10 Good

Aisha

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The location of the hotel was nice,but the hotel room we were in needs general cleaning.
Stayed 4 nights in May 2021

10/10 Excellent

Ofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel near the creek
Service is very good - All the people working there are very nice - Vani, Amir, Sajjad, Mylene, Haidee, The manager in the dining room and his prime assistent, the receptionist from the Philipines that I don't remember her name - all were very nice and helpfull. The room is big, nice and very comfortable. The view from the room to the creek was great. Food is very good - both in the dinner and in the breakfast - a large variety of options. Location is excellent - Near all the souks - gold, spices... - and also you can take a few minutes boat in 1-2 AED to the other side to visit Al Seef and also the museum of illusions.
Stayed 1 night in Apr 2021

10/10 Excellent

Abdirizaq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Mar 2021

10/10 Excellent

Abdirizak

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with a good location, very close to the metro station, close to the boat station to cross to Al Seef or Dubai old souq to buy Dubai souvenirs, but also close to Deira market to buy perfumes or other accessories. The staff was attentive, I really liked this hotel. See you next time!
Stayed 28 nights in Dec 2020

2/10 Terrible

Walid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2021

4/10 Poor

Flemming

Business traveller
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2020

10/10 Excellent

Lamak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2020
Response from Nelson on 14 Oct 2020
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Best Western Plus Pearl Creek.

8/10 Good

oved

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall this hotel is good. Location is good. Plenty of services around the area for eating and shopping.
Stayed 2 nights in Feb 2020
Response from Nelson on 8 Sept 2020
Dear Guest,Thank you for your review. Your heart-warming praise and kind words of appreciation have been received with humble gratitude and genuine delight by all of us. We constantly strive to provide our guests with memorable service experience and we are delighted that we were able to deliver this to you. Many thanks once again for taking the time to write this review. Hope to welcome you back soon. . Regards – Best Western Plus Pearl Creek.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Nelson on 8 Sept 2020
Dear Guest,Thank you for your review. Your heart-warming praise and kind words of appreciation have been received with humble gratitude and genuine delight by all of us. We constantly strive to provide our guests with memorable service experience and we are delighted that we were able to deliver this to you. Many thanks once again for taking the time to write this review. Hope to welcome you back soon. . Regards – Best Western Plus Pearl Creek.

2/10 Terrible

james, Melbourne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good of the Organize. Very slow. Lots of mistakes. 3.5 Star.ok
Stayed 10 nights in Dec 2019
Response from Nelson on 8 Sept 2020
Dear Guest,Thank you so much for your recent stay in our Hotel. We appreciate you for taking the time to give us your feedback during your stay and your comment is highly appreciated. Our apology if you experience some issues with our services for your booking. We will make sure that everything will be rectify and proper actions will be taken. We will strive more and we will continue to improve our services as well as our facilities to give our excellent service. Again, thank you so much and looking forward to welcome you again in our Hotel. Regards- Best Western Plus Pearl Creek.

10/10 Excellent

Abdirizak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service and very professional staff
Stayed 2 nights in Nov 2019
Response from Nelson on 8 Sept 2020
Dear Guest,Thank you so much for your recent stay in our Hotel. We appreciate you for taking the time to give us your feedback during your stay and your comment is highly appreciated. Our apology if you experience some issues with our services for your booking. We will make sure that everything will be rectify and proper actions will be taken. We will strive more and we will continue to improve our services as well as our facilities to give our excellent service. Again, thank you so much and looking forward to welcome you again in our Hotel. Regards- Best Western Plus Pearl Creek.

8/10 Good

Oluwafunto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Nelson on 8 Sept 2020
Dear Guest,Thank you for your review. Your heart-warming praise and kind words of appreciation have been received with humble gratitude and genuine delight by all of us. We constantly strive to provide our guests with memorable service experience and we are delighted that we were able to deliver this to you. Many thanks once again for taking the time to write this review. Hope to welcome you back soon. . Regards – Best Western Plus Pearl Creek.

2/10 Terrible

Yalda, Dubai

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I had one night layover , I wanted to sleep but the sheets were not changed and smelly , they put me to a smocking room when I have a heart problem! The new room smells like sweaty clothes
Stayed 1 night in Dec 2019
Response from Nelson on 8 Sept 2020
Dear Guest,Thank you so much for your recent stay in our Hotel. We appreciate you for taking the time to give us your feedback during your stay and your comment is highly appreciated. Our apology if you experience some issues with our services for your booking. We will make sure that everything will be rectify and proper actions will be taken. We will strive more and we will continue to improve our services as well as our facilities to give our excellent service. Again, thank you so much and looking forward to welcome you again in our Hotel. Regards- Best Western Plus Pearl Creek.

2/10 Terrible

Jay, Miami

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Service is very bad. Rooms are not cleaned well at all.Towels very old and smelled, I doubt they were washed. Anything you need, prepare to wait for a very long wait, I had to callany times for any service. Restaurant smells so bad, we did not eat after one bad experience. There are so many other hotels to choose. This was a mistake. We selected this because of Best Western name and location.
Stayed 5 nights in Nov 2019
Response from nelson on 8 Sept 2020
Dear Guest,Thank you so much for your recent stay in our Hotel. We appreciate you for taking the time to give us your feedback during your stay and your comment is highly appreciated. Our apology if you experience some issues with our services for your booking. We will make sure that everything will be rectify and proper actions will be taken. We will strive more and we will continue to improve our services as well as our facilities to give our excellent service. Again, thank you so much and looking forward to welcome you again in our Hotel. Regards- Best Western Plus Pearl Creek.

2/10 Terrible

FaridDhalla, Edmonton

Disliked: Staff & service
When i got to Dubai i was told my booking was cancelled even though i had a confirmation, they could not even spare me any room which forced me to find hotel elsewhere in a foreign country.
Stayed 7 nights in Nov 2019
Response from Nelson on 8 Sept 2020
Dear Guest,Thank you so much for your recent stay in our Hotel. We appreciate you for taking the time to give us your feedback during your stay and your comment is highly appreciated. Our apology if you experience some issues with our services for your booking. We will make sure that everything will be rectify and proper actions will be taken. We will strive more and we will continue to improve our services as well as our facilities to give our excellent service. Again, thank you so much and looking forward to welcome you again in our Hotel. Regards- Best Western Plus Pearl Creek.

8/10 Good

D.

Travelled with family
Liked: Room comfort
Re:-Hotel
I had a pleasant stay
Stayed 12 nights in Oct 2019
Response from nelson on 8 Sept 2020
Dear Guest,Thank you for your review. Your heart-warming praise and kind words of appreciation have been received with humble gratitude and genuine delight by all of us. We constantly strive to provide our guests with memorable service experience and we are delighted that we were able to deliver this to you. Many thanks once again for taking the time to write this review. Hope to welcome you back soon. . Regards – Best Western Plus Pearl Creek.