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Reviews of Al Jawhara Hotel Apartments

4 out of 5
Al Jawhara Hotel Apartments
Port Saeed Street, Deira, Opposite Deira City Centre, Dubai

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 49 reviews" "
Rating 8 - Good. 14 out of 49 reviews" "
Rating 6 - Okay. 12 out of 49 reviews" "
Rating 4 - Poor. 5 out of 49 reviews" "
Rating 2 - Terrible. 3 out of 49 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

IVAN

Travelled with family and small children
Disliked: Property conditions & facilities
My room was in poor condition. The location in Deira was good, near Al Seef, Dubai Creek, Souk Market. Near City Centre Mall, this mall has the best prices in Dubai. The room fare was reasonable. Costumer Service was good. Fare included breakfast and shuttle service to and from Dubai Festival City. Mall. This hotel is in old Dubai.

10/10 Excellent

Ifeoma

Travelled with family
Liked: Cleanliness, room comfort
Amazing
Stayed 5 nights in Aug 2022

4/10 Poor

Estrella marie

Travelled with family, Travelled with group
Liked: Cleanliness
Very Bad Customer Service
let me just tell you,honestly, that the room we got was a 3bedroom apartment and it was clean and very spacious , however, the ac was not working as well as there is no dial tone for all the phones.The water from the faucet also was yellow from the first minute you open. We had to call the front desk of the hotel using their landline. They send us maintenance after 30mins for the ac but for the phone, they said it should be with the IT dept hence, it was not fixed. Second, they have a very,very bad customer service. Especially, the one we encountered , Mr. Jalad, as I remembered. We experienced racial descrimination , as well as the way he handled our problem was very rude. Telling us that , he can cancel our reservation if he wanted to and he don't have any problem since i booked only in hotels.com and not directly from them. Hotels.com will refund and not them. He told I should read all the guidelines first before booking. Which I did showed him all the guidelines from hotels.com. and he showed me all their guidelines. I even suggested that they should also put their guidelines in hotels.com so we can read immediately. I respect all the rules and policies of the hotel and if we were wrong , he should tell us politely, he just made our trip horrible from the beginning and spoiled our night. I hope this hotel will enhanced their customer service. I do not recommend and will not come to this hotel anymore.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
As soon as I entered the property, it smelled bad at reception area. Mattres in room had passed its end of life. I requested to change it which was met with a similar type. Lightning in Restroom was not sufficient at all, beard trimming was not possible. In room phone was out of service for the duration of stay. Whenever I needed any service, I had to use my cell phone to call the property. Property became old and worn out. It needs to be completely redone.
Stayed 2 nights in May 2021

8/10 Good

Frank

Travelled with family
Liked: Room comfort
The location was great and staff were very helpful. The apartment furnishings were dated. Kitchen cabinets broken and the microwave didn’t work. The WiFi was off and on.
Stayed 7 nights in Dec 2020
Response from Sandip on 18 Feb 2021
Dear Mr.Frank, Thank you for your valuable review.

10/10 Excellent

Hashim

Travelled with family
Liked: Cleanliness, room comfort
Pleasant stay and a decent value for money spent. Mr. Fahmy was very helpful, He upgraded my reservation to a bigger room, at no extra cost, as the room reserved was not available.Over all very satisfied with my stay.
Stayed 8 nights in Oct 2020

10/10 Excellent

PAULAckah, Maryland, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though check in time was 2 pm, management tried their best to get me a room at 10 am. They gave me a much bigger room instead of studio.
Stayed 1 night in Feb 2020

8/10 Good

Sheela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

ahmed

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family stay
Booking was for family.....everything thing was ok apart from the bathrooms there were 3 they lacked general maintenance and cleaning the hose pipes were rusted....but the bedroom were clean
Stayed 1 night in Oct 2019

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and worthy!
Room was big and great for family!
Stayed 1 night in Apr 2019
Response from Renukrishna Ratheesh on 29 May 2019
Dear Ms.Maria , Thank you for the time to write review Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Renukrishna Ratheesh on 9 Apr 2019
Thank you for your review

10/10 Excellent

Shazia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experince nice & clean apt. Everything was close the hotel.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

8/10 Good

Yakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Amazing and comfort stay
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
very dated hotel. very uncomfortable beds. construction out of window, bad view. Only highlight was pool area.
Stayed 1 night in Feb 2018

8/10 Good

Clementina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was nice at the end. We initially complained because of the noise from the ongoing construction opposite the apartment. We were immediately offered an upgrade to a suite in the hotel garden. The customer service was awesome. Mr Peer went all out to ensure we had a pleasant stay.
Stayed 5 nights in Jan 2018

6/10 Okay

Joyce

Feedback
Was fair
Stayed 7 nights in Dec 2017

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Beautiful Stay
The hotel was great and pleasant to stay. We were given a very clean room with housekeeping being done everyday. The suite was huge and all the facilities was good too. The hotel reception was great too and the first day when i arrived the reception customer service officer was very polite and really took care of us and were also provide us with welcome drinks. They were also very helpful in arranging transport for us and other needs as well. And again the reception customer service officer was good in his service when we left to Airport and i could not remember his name. It was a good trip, near to Airport and other sightseeing attractions and shopping. Will definitely go back to Al Jawhara Hotel Apartments again as they really took care of us. Thanks to the management and staff. Well Done Guys.
Stayed 3 nights in Nov 2017

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2017

8/10 Good

Benjamin Jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up.
I celebrated my birthday on this hotel and they are very patience with us. We are a bit noisy till 5am but we didnt receive any rude advice from the crew. Thumbs up. They even extended our check out time.
Stayed 1 night in Nov 2017

8/10 Good

TA, London

Liked: Staff & service, room comfort
Cheap & cheerful, centre to mall, metro and shops
Cheap, cheerful and comfortable. Excellent location, right behind deira city centre and the mall that has everything for everybody. Metro for the red line is a 5 min walk and takes you to major tourist attractions within 10/15 min and is super cheap to get around Dubai using metro trains. Excellent customer service, perfect staff help available. Two pools, one just for ladies & children. A recommended hotel
Stayed 5 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. But need more great dates. I will stay àgain
Stayed 1 night in Sep 2017
Response from Renu on 17 Sept 2017
Dear Valued Guest, As Salam Aleikum! Greetings from Al Jawhara Group of Hotels and Apartments! First, on behalf of Al Jawhara Management Team, I would like to take this opportunity to thank you for choosing our Al Jawhara Gardens Hotel as your second home in Dubai. Secondly, we appreciate your time and efforts to write your valuable comments. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. It will be my honor and I will be more happy to facilitate on your next visit ….. Regards, Executive from GM's Office.

8/10 Good

Vitella, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment close to Deidra city centre
The staff were very helpful and made it easy to organise day trips for my family and I to the Sahara desert and Abu Dhabi and the staff were also well experienced and courteous . location wise the hotel is in a good place next to the Deira city centre and the Metro .
Stayed 7 nights in Aug 2017
Response from RenuKrishna on 27 Aug 2017
Dear Mrs. Thompson, As Salam Aleikum! Greetings from Al Jawhara Group of Hotels and Apartments! First on behalf of Al Jawhara Management Team I would like to take this opportunity to thank you for choosing our Al Jawhara Gardens Hotel as your second home in Dubai. Secondly, we appreciate your time and efforts to write your valuable comments. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. It will be my honor and I will be more than happy to facilitate on your next visit ….. Regards, Executive from GM's Office.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location great all the attractions near the hotel room clean staff friendly
Stayed 7 nights in Aug 2017
Response from RenuKrishna on 27 Aug 2017
Dear Sir/Madam, As Salam Aleikum! Greetings from Al Jawhara Group of Hotels and Apartments! First on behalf of Al Jawhara Management Team I would like to take this opportunity to thank you for choosing our Al Jawhara Gardens Hotel as your second home in Dubai. Secondly, we appreciate your time and efforts to write your valuable comments. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. It will be my honor and I will be more than happy to facilitate on your next visit ….. Regards, Executive from GM's Office.

10/10 Excellent

Raj, United Kingdom, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Deira shopping centre
The hotel apartment was a amazing place to reside in with my family. The apartment had all the necessary requirements, as well as the hotel staff being great. The housekeepers did a good job keeping the apartment clean. The shopping centre was fairly close therefore enabling us to get familiar with our surroundings easily. The apartment was worth the value and hopefully will stay again.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, room comfort
They need to improve their internet access...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We had a vary good experience. Nice rooms clean vary nice for the family I recommend for group stay

4/10 Poor

Zahid, Lahore pakistan

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Rooms
The rooms were very dirty. I had stayed at this hotel in the ameri suite in 2007 and at that time it was very clean but they need to maintain the cleanliness of the rooms.

6/10 Okay

Verified traveller

Liked: Room comfort
Very spacious
Very spacious. We had the 3 bedroom apartment with 2 and a half bathroom. Rooms are clean but dated. Close to Deira City Center for shopping. There is a pizza store and a small supermarket across the street. Free parking. Shuttle to airport for a fee.

6/10 Okay

Sarfraz, Dallas Texas

Disliked: Cleanliness, property conditions & facilities
Over all good but hotel needs some serious attention

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not 4*, overpriced, old and mouldy
Not 4*, maybe 2. Hugely overpriced around New Year. No value. Mouldy bathrooms and tired 1970s feel. Kettle did not work.

10/10 Excellent

TESFAYE, Abuja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a quiet and peaceful family stay
We have really enjoyed our stay at Al Jawhara Hotel Apartments. The hotel management graciously provided us a Royale Suite room with three bed rooms while we booked for room with two bed rooms. The room was very clean and conducive for a family stay. The staff were very attentive and supportive. The wifi connection was supper and my children and myself have enjoyed it. The hotel's strategic location to the airport, metro and Diera City Center was another plus advantage for our trip and shopping. Al Jawhara Hotel Apartments is surely my favourite place for my next trip to Dubai. I strongly recommend it for a family who prefer a quiet and peaceful stay.

8/10 Good

MOHAMED, Oman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent vacation
Good hotel

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Ok hotel close to the airport and reasonable
Convenient location close to the airport. Can be reached by city train.

4/10 Poor

Kath, UK

Disliked: Cleanliness, property conditions & facilities
Very basic
Only used this hotel for one night. Would not have liked to stay longer. Very basic facilities, old, slightly dirty furniture, very dirty windows. Staff friendly.

2/10 Terrible

ASHRAF

Disliked: Cleanliness, room comfort
ابتعدو عن حجز هذا السكن
لا انصح بالسكن في هذا النزل حشرات وصراصير في كل مكان ، انا اخذت جناح ملكي لكن للاسف تجربة سيئة لابعد الحدود
Stayed 1 night in Nov 2021

2/10 Terrible

sultan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Sandip Mistry on 12 Dec 2019
Dear Mr.Sultan Thank you for taking the time and write the review, I would like to know more about your stay if you would brief us more about the stay at the Al Jawhara Hotel Apartment. Thank you Warm Regards Sandip Mistry

8/10 Good

AHMAD

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2018

10/10 Excellent

ADJEL, Lyon France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel proche de AÉROPORT
Hôtels MAGNIFIQUE personnel sympathique et à l'écoute des clients
Stayed 4 nights in Oct 2017

6/10 Okay

Heidi

Ok til pris
Ok størrelse. Vi havde bestilt til 4 v3 b der var kun 6 sovepladser. Sent aften gik noget af strømmen, så vi kunhavde en stikkontakt og køleskabet ikke kørte mere. Vi opdagede det først om morgen og fik derfor ikke givet besked i receptionen før ved afrejse.
Stayed 1 night in Oct 2017

10/10 Excellent

Noureddine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très respectueux
Hôtel familial, situé à proximité de la station de merto, très conviviale pour les familles réservé

8/10 Good

SAKI, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても満足♡
場所✳︎駅から近く大きなショッピングモールも夜の24時ごろまでやっています(*^^*) 部屋✳︎2人での滞在でしたが、ベッドルーム2つバスルーム2つとリビングダイニングと日本では考えられない広さでとても快適でした♡1つの洗面所の水が流れなかったのとWi-Fiが途中で切れてしまったのが残念でしたが、チェックアウトの後も荷物を預かってくださり観光もスーツケースなしで行けたのは良かったです(*^^*) 価格✳︎2人で15000円ほどで泊まれたのでとても満足しています‼︎

6/10 Okay

Abdullah, السعودية

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الحمدلله الفندق جيد

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Slitent men rent ganske langt fra flyplassen
Dette hotellet er OK om du skal sove en natt når du mellomlander.. Ut over det er det ikke så mye å rope hurra for.. På badene så de ut som de som hadde lagt fliser hadde klint utover fugemasse, og kappet fliser med øks.. Gikk ikke an å låse igjen vinduer og terasse dør... Avstanden fra flyplass er nok i luftlinje... På pluss siden var rommene romslige og store, og ikke minst rene..

6/10 Okay

Ahmad, الكويت

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
التكييف في الغرف حار ولا يستطيع الفني تصليحه والانترنت بطيء جدا ومكان الاستقبال غير لائق وتكييفه فوق موظف الاستقبال فقط والباقي لايعمل