In-room safe, desk, blackout curtains, soundproofing

Reviews of Address Dubai Mall

5 out of 5
Address Dubai Mall
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai PO Box 27443, Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 95 out of 125 reviews" "
Rating 8 - Good. 21 out of 125 reviews" "
Rating 6 - Okay. 6 out of 125 reviews" "
Rating 4 - Poor. 0 out of 125 reviews" "
Rating 2 - Terrible. 3 out of 125 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Frankline Tabenow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and very friendly staff.
Stayed 4 nights in May 2024
Response from Raj Seedeeal on 24 May 2024
Dear Frankline,Thank you so much for your kind words! We're delighted to hear that you found our staff helpful and friendly. Providing exceptional service is our top priority, and your feedback encourages us to keep up the good work.We look forward to welcoming you back to Address Dubai Mall in the future!RegardsRaj SeedeealManagement Office

10/10 Excellent

Gregory Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities.
Stayed 3 nights in May 2024
Response from Raj Seedeeal on 24 May 2024
Dear guest,Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our staff and enjoyed our facilities. Our team works hard to ensure every guest has a memorable stay, and your comments are truly appreciated.We look forward to welcoming you back to Address Dubai Mall soon!RegardsRaj SeedeealManagement Office

10/10 Excellent

Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, accessible to shopping and dining
Stayed 8 nights in Mar 2024
Response from Raj Seedeeal on 10 Apr 2024
Dear Ali,Thank you for sharing your feedback! We're delighted to hear that you appreciated the convenient location of The Address Dubai Mall Hotel, providing easy access to shopping and dining options.At The Address, we strive to offer our guests a seamless blend of comfort, luxury, and accessibility. Your satisfaction is our priority, and we're thrilled that our location met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay soon!RegardsRaj SeedeealManagement Office

10/10 Excellent

Edwyne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience and thoroughly enjoyed the Club access. The food was delicious and staff very friendly.
Stayed 3 nights in Apr 2024
Response from Raj Seedeeal on 10 Apr 2024
Dear Edwayne,Thank you for sharing your fantastic experience at The Address Dubai Mall Hotel! We're thrilled to hear that you thoroughly enjoyed your Club access and that the food exceeded your expectations.It's wonderful to know that our staff contributed to making your stay memorable with their friendly and attentive service. We'll be sure to pass along your compliments to the team.We look forward to welcoming you back for another excellent experience at The Address Dubai Mall Hotel soon!RegardsRaj SeedeealManagement Office

10/10 Excellent

MARK PAUL, FPO AE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best stay ever! The view of the Burj Khalifa is highly recommended!
Stayed 2 nights in Mar 2024
Response from Raj Seedeeal on 1 Apr 2024
Dear guest,Thank you for your positive review! We're delighted to hear you enjoyed your stay at Address Dubai Mall Hotel. We look forward to welcoming you back soon!RegardsRaj SeedeealManagement Office

10/10 Excellent

zaid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation specially, taxi it’s not always available
Stayed 6 nights in Feb 2024
Response from Raj Seedeeal on 8 Mar 2024
Dear guest,Thank you ever so much for taking the time to share your glowing review of your recent stay at Address Dubai Mall Hotel. We are absolutely thrilled to hear that your experience with us was nothing short of exceptional.Your kind words about our hotel are deeply appreciated. We take immense pride in providing top-notch hospitality and ensuring that every guest feels pampered and cared for throughout their stay. It's delightful to know that we succeeded in creating a memorable and enjoyable experience for you.At Address Dubai Mall Hotel, we strive to exceed our guests' expectations at every turn, and we're delighted to learn that we achieved this during your visit. Your feedback is incredibly valuable to us as it motivates us to continue delivering exceptional service to all our guests.We'll be sure to pass along your compliments to our dedicated team members, who work tirelessly to ensure that every aspect of your stay is nothing short of perfection.Once again, thank you for choosing Address Dubai Mall Hotel, and we look forward to welcoming you back for another unforgettable stay in the near future.Warm regards,Raj SeedeealManagement Office

10/10 Excellent

Neeral, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Raj Seedeeal on 1 Apr 2024
Dear guest,Thank you for your positive review! We're delighted to hear you enjoyed your stay at Address Dubai Mall Hotel. We look forward to welcoming you back soon!RegardsRaj SeedeealManagement Office

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent except that when I booked this through hotels.com, I got a 20% off one time on any meal at the hotel but the hotel staff had no clue about it. Although they were kind enough to honour it, this is something they should know because it was quite a hassle. One more complaint, it’s extremely difficult to get taxis from this hotel which should be sorted out for a hotel or this quality.
Stayed 1 night in Feb 2024
Response from Raj Seedeeal on 26 Feb 2024
Dear guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at Address Dubai Mall. We truly appreciate your insights as they help us to continuously improve our services.We are pleased to hear that overall, you had an excellent experience at our hotel. However, we sincerely apologize for the inconvenience you faced regarding the promotional offer from hotels.com. Rest assured, we will address this issue with our team to ensure that they are fully informed about such promotions in the future, and we are glad that we were able to honor the discount for you.Regarding your feedback about the difficulty in obtaining taxis from our hotel, we understand the importance of convenient transportation options for our guests. We will work closely with local transportation authorities to explore potential solutions to improve taxi accessibility in the vicinity of our hotel.Once again, we thank you for bringing these matters to our attention. Your satisfaction is of utmost importance to us, and we are committed to making your future stays even more enjoyable. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back to Address Dubai Mall in the near future and provide you with an exceptional experience from start to finish.Warm regards,Raj SeedeealHotel ManagementAddress Dubai Mall

8/10 Good

Ambreen

Travelled with family
Liked: Cleanliness, staff & service, amenities
It is a beautiful hotel. The price is pretty high. With such high prices you want everything to be perfect. Our bathroom had a lot of issues and we had to call maintenance a lot. Amenities are pretty basic but overall views from hotel are great
Stayed 4 nights in Feb 2024
Response from Raj Seedeeal on 20 Feb 2024
Dear Ambreen,Thank you for taking the time to share your feedback about your recent stay at Address Dubai Mall. We appreciate your kind words about our beautiful hotel and stunning views.We understand that our prices reflect the quality and experience we aim to provide, and we regret to hear that your stay did not meet your expectations in terms of the value received. Please know that we take your comments seriously, and we are continuously working to ensure that our guests receive the best possible experience during their stay with us.We apologize for the issues you encountered with your bathroom and the inconvenience of having to call maintenance multiple times. Please rest assured that we have taken note of your feedback and will address these issues promptly to ensure that they are resolved to our guests' satisfaction.Regarding the amenities, we appreciate your feedback and will certainly take it into consideration as we strive to continuously improve our offerings to better meet the needs and expectations of our guests.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back to Address Dubai Mall in the future and provide you with an experience that exceeds your expectations.Regards,Raj SeedeealManagement Office

10/10 Excellent

Shelley, Queen Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right off the mall with its own tunnel, so there is easy access. Breakfast was good too!
Stayed 3 nights in Jan 2024
Response from Raj Seedeeal on 9 Feb 2024
Dear ShelleyThank you for sharing your recent experience at Address Dubai Mall Hotel. We are thrilled to hear that you found our location to be conveniently situated right off the mall, with easy access via our own tunnel.Ensuring our guests have seamless access to The Dubai Mall and surrounding attractions is a priority for us, and we are delighted that our location met your needs effectively. We hope this convenience enhanced your overall experience during your stay with us.We're also glad to learn that you enjoyed our breakfast offerings. Our culinary team strives to provide a delightful dining experience, and it's rewarding to hear that our breakfast met your expectations.Thank you for choosing Address Dubai Mall Hotel for your stay. We look forward to welcoming you back soon for another enjoyable experience.RegardsRaj SeedeealManagement Office

10/10 Excellent

Zehra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax stay at the Address
The Address hotel has the best location and the view. Room was big with lots of windows and best view of the Burj and the downtown. The decor of the lobby and the room was nice contemporary. I love the scent of the air freshener all over the lobby. Staff is courteous. The restaurant was good for breakfast and the dinner by the infinity pool and the view of the burj. The hotel is connected to the Dubai mall which is very convenient I would highly recommend Address by Dubai mall ( previously called address fountain view)
Stayed 4 nights in Jan 2024
Response from Raj Seedeeal on 7 Feb 2024
Dear Zehra,Thank you for choosing Address Dubai Mall and for sharing your fantastic experience with us. We are thrilled to learn that you had a memorable stay and enjoyed our prime location, stunning views, spacious rooms, contemporary decor, and impeccable service.We take pride in offering our guests unparalleled views of the Burj Khalifa and the bustling downtown area. It brings us immense pleasure to know that you found the scenery from your room and the infinity pool to be breathtaking.We are also pleased to hear that you appreciated the modern and stylish decor of our lobby and rooms, as well as the delightful scent of the air freshener, which adds to the overall ambiance of the hotel.Our team strives to provide exceptional service to every guest, and we are delighted that you found them to be courteous and attentive throughout your stay.It's wonderful to hear that you enjoyed your dining experiences at our restaurant, both for breakfast and dinner. The infinity pool setting with views of the Burj Khalifa certainly adds to the dining experience, and we are thrilled that you found it to be enjoyable.Lastly, we agree that our connection to Dubai Mall adds convenience and accessibility for our guests, and we are glad that you found it to be beneficial.Thank you for your high recommendation of Address Dubai Mall. We are honored by your praise and look forward to welcoming you back for another exceptional stay in the future.RegardsRaj SeedeealManagement Office

10/10 Excellent

Jose, Lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went at 9 pm to clean the room
Stayed 1 night in Jan 2024
Response from Raj Seedeeal on 26 Jan 2024
Dear guest,Thank you for taking the time to share your feedback regarding the cleaning of your room during your recent stay at Address Dubai Mall Hotel. We appreciate your comments and the opportunity to address this matter.We are delighted to hear that you found our room service attentive, even at 9 pm. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we are pleased to know that our team went above and beyond to meet your expectations.Your positive experience is a testament to our commitment to providing exceptional service. If there's anything else you loved about your stay or any specific details you would like to share, please feel free to let us know.We look forward to the pleasure of welcoming you back to Address Dubai Mall Hotel for another enjoyable stay.RegardsRaj SeedeealManagement Office

10/10 Excellent

Roofan

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent hotel. Conveniently located near Dubai mall and actually connected to the mall through china town. Building is nice and clean. I paid extra to get “fountain views” but ended up on the 16 floor (bottom floor in this hotel) where you can’t actually see the fountains so be careful
Stayed 8 nights in Jan 2024
Response from Raj Seedeeal on 23 Jan 2024
Dear Roofan,Thank you for sharing your positive overall experience at our hotel. We're glad to hear that you found our location convenient and appreciated the cleanliness of the building. However, we sincerely apologize for any inconvenience regarding the placement of your room on the 16th floor, which affected your view of the fountains. We appreciate your feedback and will review our room categorizations to ensure a more accurate representation in the future. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved stay.Best regards,Raj SeedeealManagement Office

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Raj Seedeeal on 21 Jan 2024
Dear guest,Thank you for choosing Address Dubai Mall for your recent stay, and for taking the time to share your feedback with us. We are delighted to hear that your stay was very good.At Address Dubai Mall, we strive to provide our guests with exceptional experiences, and your positive feedback reinforces our commitment to excellence. We are pleased to know that you enjoyed your time with us.If there are any specific aspects of your stay that you found particularly satisfying or if there are any suggestions you would like to share for further improvement, we would be grateful for your insights.Once again, thank you for choosing Address Dubai Mall. We look forward to the pleasure of welcoming you back for another enjoyable stay in the near future.Should you have any questions or if there's anything else we can assist you with, please feel free to reach out.Warm regards,Raj SeedeealManagement Office

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Raj Seedeeal on 20 Jan 2024
Dear Paul,We sincerely appreciate your fantastic 5-star rating! It's truly rewarding to know that we met or exceeded your expectations during your recent stay at our hotel.Our team takes great pride in providing exceptional service and creating memorable experiences for our guests. Your positive feedback motivates us to continue delivering the highest level of hospitality.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay.Warm regards,Raj SeedeealManagement Office

10/10 Excellent

Timothy, Clarksburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Address Dubai Mall is a great hotel, just steps from Dubai Mall. The exit from the hotel is right outside the mall's Chinatown district. The bell service at the entrance was exellent and the check-in was efficient and fast. We stayed in an executive suite which was the size of an apartment and gave us plenty of room to spread out. The balcony also gave a great view of the fountain show. The buffet breakfast had a good selection to suit most tastes and the pastries were outstanding. Also all of the staff were professional, helpful and kind without exception. I would stay again.
Stayed 2 nights in Jan 2024
Response from Raj Seedeeal on 20 Jan 2024
Dear Timothy,Thank you for taking the time to share your wonderful experience at Address Dubai Mall. We are truly grateful for your kind words and delighted to hear that you enjoyed your stay with us.It's fantastic to know that our hotel's proximity to the Dubai Mall, especially the Chinatown district, added to the convenience of your stay. We're pleased to hear that the bell service at the entrance met your expectations and that your check-in experience was efficient and fast.Staying in our executive suite sounds like it was a delightful experience, and we're thrilled it provided the space and comfort you desired. The balcony offering a great view of the fountain show adds a special touch to the overall experience.We're glad you enjoyed our buffet breakfast with its diverse selection, and we appreciate your kind words about our pastries. Your recognition of our professional, helpful, and kind staff is truly appreciated. We believe that our team plays a crucial role in creating memorable experiences for our guests, and your feedback reaffirms their hard work.It would be our pleasure to welcome you back for another stay. If there's anything specific you would like for your next visit, please feel free to let us know.Thank you once again for choosing Address Dubai Mall, and we look forward to hosting you again soon.RegardsRaj SeedeealManagement Office

10/10 Excellent

Jose, Lawrenceville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view from the room to the Burj Khalifa is beautiful What I didn't like was the cleaning room personal getting in my room at 9 PM to Clean the room when we where sleeping and happens twice the rest. Very good excelent restaurant Nazca very good food and view
Stayed 1 night in Jan 2024
Response from Raj Seedeeal on 23 Jan 2024
Dear Jose,Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed the beautiful view of the Burj Khalifa from your room and had a positive dining experience at our restaurant, Nazca. However, we sincerely apologize for any inconvenience caused by our cleaning personnel entering your room at 9 PM, disturbing your rest. This falls short of our standards, and we appreciate you bringing it to our attention. Rest assured, we will address this matter to ensure a more seamless and comfortable experience in the future. We value your insights and hope to have the opportunity to welcome you back for an improved stay.Best regards,Raj SeedeealManagement Office

10/10 Excellent

Ricky

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking Views
Our stay at this hotel was nothing short of amazing. The location was superb, just steps away from the main attraction, with a staff that was both friendly and helpful . The hotel's exceptional cleanliness, style, and spaciousness added to the overall experience. The service was top-notch, and the food was delicious, albeit a bit pricey. However, the stunning views more than made up for it. The well-equipped and cozy room also contributed to a comfortable stay. Overall, we were extremely satisfied with my visit and look forward to returning for a longer stay in the future.
Stayed 2 nights in Jan 2024
Response from Raj Seedeeal on 14 Jan 2024
Dear guest,We would like to express our deepest gratitude for your incredibly positive feedback regarding your recent stay at our hotel. It warms our hearts to learn that your experience was nothing short of amazing.The fact that you found our location superb and just steps away from the main attractions is fantastic to hear. Our team takes great pride in providing friendly and helpful service, and it's rewarding to know that our efforts have made a positive impact on your stay.Your appreciation for the exceptional cleanliness, style, and spaciousness of our hotel is truly motivating. We are pleased to have contributed to a comfortable experience, and your kind words about the top-notch service and delicious food are greatly appreciated.We understand your feedback about the pricing of our food and assure you that we constantly review our offerings to ensure they align with our guests' expectations. We are thrilled that the stunning views, well-equipped rooms, and cozy ambiance added to the overall satisfaction of your visit.Thank you once again for choosing our hotel, and we look forward to the pleasure of welcoming you back for a longer stay in the future. If there are any specific preferences you have for your next visit, please feel free to let us know, and we will do our best to accommodate them.Warm regards,Raj Seedeeal Management office

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Raj Seedeeal on 27 Dec 2023
Dear Amit,Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that you enjoyed your stay at Address Fountain Views. Your kind words inspire and motivate us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay.Warm regards,Raj SeedeealManagement OfficeAddress Fountain Views

10/10 Excellent

ABDULLA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location was convenient, allowing easy access to Dubai Mall. The service provided by the staff was outstanding, with a warm and welcoming attitude. Overall, it was an exceptional stay that exceeded my expectations. Highly recommended!
Stayed 6 nights in Dec 2023
Response from Raj Seedeeal on 27 Dec 2023
Dear Abdulla,Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that you enjoyed your stay at Address Fountain Views. Your kind words inspire and motivate us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay.Warm regards,Raj SeedeealManagement OfficeAddress Fountain Views

6/10 Okay

Abdulrahman

Stayed 9 nights in Dec 2023
Response from Raj Seedeeal on 27 Dec 2023
Dear Abdulrahman,Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that you enjoyed your stay at Address Fountain Views. Your kind words inspire and motivate us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay.Warm regards,Raj SeedeealManagement OfficeAddress Fountain Views

10/10 Excellent

Jaklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel we’ve ever stayed at. Everything is pristine, classy, well designed and very carefully taken care of. The staff is incredible - starting with Amins hospitality at checkin and with Askar’s kind greeting at the breakfast every morning, this stay was nothing short of incredible. Aziz was kind enough to help us with our luggage without us even asking - this is the epitome of hospitality.
Stayed 3 nights in Nov 2023
Response from Mohammed Kaddoura on 13 Nov 2023
Dear Jaklin,Thank you for choosing to stay with us at Address Fountain Views.I am delighted to learn of your experience with us and I thank you for recognizing the hotel's facilities and our team’s dedication to service. Please know that I have shared your kind comment with our team.Thank you once more and we all look forward to welcoming you back soon.Kind regards,Mohammed KaddouraManagement Office

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is convenient to the Dubai mall which connects to a lot of tourist attractions
Stayed 5 nights in Oct 2023
Response from Mohammed Kaddoura on 7 Nov 2023
Dear guest,Thank you so much for your wonderful review of our property.My team and I truly appreciate reading such fantastic feedback and it’s always great to hear that our focus on guest service satisfaction is paying off. I sincerely hope that we will have the opportunity to welcome back soon. Kind regards,Mohammed KaddouraManagement Office

10/10 Excellent

nathalie

Stayed 4 nights in Oct 2023
Response from Mohammed Kaddoura on 5 Dec 2023
Dear guest,Thank you for choosing to stay with us at Address Fountain Views.I am delighted to learn of your experience with us and I thank you for recognizing the hotel's facilities and our team’s dedication to service. Please know that I have shared your kind comment with our team.Thank you once more and we all look forward to welcoming you back soon.Kind regards,Mohammed KaddouraManagement Office

2/10 Terrible

teofilo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service of staff
Stayed 2 nights in Oct 2023
Response from Mohammed Kaddoura on 24 Oct 2023
Dear guest,I am sorry to see that your experience was less than satisfactory. I have investigated details of your visit at Address Fountain Views and will directly connect with you to discuss.Thank you and i wish you a pleasant day aheadRegards,Mohammed Kaddoura Management Office

10/10 Excellent

SERGEY, Vancouver

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar service through and through
Stayed 1 night in Oct 2023
Response from Mohammed Kaddoura on 9 Oct 2023
Dear guest,Thank you for your kind review, it is truly appreciated. It’s lovely to hear such astounding comments from well-travelled guests.I will be passing your positive comments to our team members - who worked tirelessly and passionately to provide the best service at all times. It’s always nice to praise the team for their hard work, so I thank you kindly for providing that opportunity. I look forward to welcome back for another wonderful stay at Address Fountain Views Dubai. Best regards,Mohammed KaddouraManagement Office

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mohammed Kaddoura on 7 Nov 2023
Dear guest,Thank you so much for your wonderful review of our property.My team and I truly appreciate reading such fantastic feedback and it’s always great to hear that our focus on guest service satisfaction is paying off. I sincerely hope that we will have the opportunity to welcome back soon. Kind regards,Mohammed KaddouraManagement Office

10/10 Excellent

ahmad

Stayed 3 nights in Sep 2023
Response from Mohammed Kaddoura on 9 Oct 2023
Dear guest,Thank you for your kind review, it is truly appreciated. It’s lovely to hear such astounding comments from well-travelled guests.I will be passing your positive comments to our team members - who worked tirelessly and passionately to provide the best service at all times. It’s always nice to praise the team for their hard work, so I thank you kindly for providing that opportunity. I look forward to welcome back for another wonderful stay at Address Fountain Views Dubai. Best regards,Mohammed KaddouraManagement Office

10/10 Excellent

Jamilah, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mohammed Kaddoura on 7 Nov 2023
Dear guest,Thank you so much for your wonderful review of our property.My team and I truly appreciate reading such fantastic feedback and it’s always great to hear that our focus on guest service satisfaction is paying off. I sincerely hope that we will have the opportunity to welcome back soon. Kind regards,Mohammed KaddouraManagement Office

10/10 Excellent

Louie Jay, vallejo

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“I recently had the pleasure of staying at Address Fountain Views, and I must say, it was an exceptional experience from start to finish. The service provided by the staff was nothing short of 5-star quality. From the moment I arrived, I was greeted with a warm and welcoming smile, and this level of hospitality continued throughout my entire stay. The staff went above and beyond to ensure that every aspect of my visit was comfortable and enjoyable. They were attentive to my needs and were always ready to assist with any request I had. Whether it was arranging transportation, providing dining recommendations, or simply offering a friendly conversation, their professionalism and friendliness were outstanding. One standout feature was the genuine care and interest the staff took in ensuring that I had a memorable stay. It’s rare to encounter such a dedicated team that consistently provides top-notch service with a personal touch. It truly made my stay at Address Fountain Views a memorable one. In addition to the exceptional staff, the hotel itself was immaculate and well-maintained. The luxurious amenities and attention to detail added to the overall experience. From the comfortable rooms to the exquisite dining options, everything exceeded my expectations. I want to express my heartfelt gratitude to the incredible the club lounge staff (Virginie & nyasha) and buggy driver (Abid). Your dedication to providing exceptional service during my stay was truly remarkable.
Stayed 1 night in Sep 2023
Response from Mohammed Kaddoura on 15 Sept 2023
Dear guest,Thank you for your kind review, it is truly appreciated. It’s lovely to hear such astounding comments from well-travelled guests.I will be passing your positive comments to our team members - who worked tirelessly and passionately to provide the best service at all times. It’s always nice to praise the team for their hard work, so I thank you kindly for providing that opportunity. I look forward to welcome back for another wonderful stay at Address Fountain Views Dubai. Best regards,Mohammed KaddouraManagement Office

10/10 Excellent

natashia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love the place, great staff.. clean, great location, pool is nice.. would stay again.
Stayed 3 nights in Aug 2023
Response from Mohammed Kaddoura on 21 Aug 2023
Dear Natashia,Thank you so much for your review of your stay at Address Fountain Views. I am pleased to learn you had a great stay. We look forward to seeing to stay with us again.Kind regardsMohammed KaddouraManagement Office

10/10 Excellent

loulwah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean
Amazing staff and helpful. Clean rooms and new
Stayed 1 night in Aug 2023
Response from Mohammed Kaddoura on 16 Aug 2023
Dear guest,Thank you for your review and comments about your stay with us. We look forward to welcoming you back soonRegardsMohammed KaddouraManagement Office

10/10 Excellent

Eya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À worth staying hotel
Very good location for downtown area… excellent service… santos in reception was exceptional and very welcoming. He has provided with upgraded room with view on the fountain and lunch and diner buffet in the lounge. Very good experience!
Stayed 2 nights in Jul 2023
Response from Mohammed Kaddoura on 6 Aug 2023
Dear Eya,Thank you for your rating. We are happy that we are able to delight you during your visit. Thank you once more and we are all looking forward to welcoming you back soon!Kind Regards,Mohammed KaddouraManagement Office

6/10 Okay

NAILA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No room upgrade No vip benefits
Stayed 2 nights in Jul 2023
Response from Mohammed Kaddoura on 31 Jul 2023
Dear Naila,Thank you for your rating.We are happy that we are able to delight you during your visit.Thank you once more and we are all looking forward to welcoming you back soon!Kind Regards,Mohammed KaddouraGeneral Manager

10/10 Excellent

PAUL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing with incredible views. The staff is amazing, everyone we intereacted was fantastic. They serve a delicious breakfast and the pool is incredible too. I would also like to make mention of Santosh who made our stay even more incredible. Thank you highly recommended this hotel to any one visiting dubai. Easy access to dubai mall, Burj khalifa. And fountains. Excellent location.
Stayed 2 nights in Jul 2023
Response from Mohammed Kaddoura on 30 Jul 2023
Dear Paul,Thank you for this great review that you have posted.Receiving a wonderful review from a satisfied guest following their experience truly delights us all. We are delighted to read that our view, our location and our team especially Santosh had made such a positive impression on you during your visit.Once again thank you for this amazing review.Kind Regards,Mohammed KaddouraGeneral Manager

8/10 Good

mohamed

Stayed 1 night in Jun 2023
Response from Mohammed Kaddoura on 3 Jul 2023
Dear mohamed,Thank you for your rating.We are happy that we were able to delight you during your visit.Thank you once more and we are all looking forward to welcoming you back soon!Kind regards,Mohammed KaddouraHotel Manager

2/10 Terrible

Stefanos

Stayed 6 nights in May 2023
Response from Mohammed Kaddoura on 3 Jul 2023
Dear Stefanos,It is with disappointment that I read that we did not meet your expectations. I apologize for your poor experience and would like to assure you that your comments have been escalated to the relevant teams and will be addressed accordingly.Thank you once more and we are all looking forward to welcoming you back soon!Kind regards,Mohammed KaddouraGeneral Manager

10/10 Excellent

viorel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
best hotel we ever staid at.
Stayed 3 nights in May 2023
Response from Mohammed Kaddoura on 11 May 2023
Dear viorel,Thank you for your 5 star rating.We are happy that we are able to delight you during your visit.We look forward to welcoming you back soon.Kind Regards,Mohammed KaddouraGeneral Manager

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating and very friendly.
Stayed 8 nights in Feb 2023
Response from Mohammed Kaddoura on 3 Mar 2023
Dear Ahmad,Thank you for your kind review, it is truly appreciated.I will be passing your positive comments to our team members who worked tirelessly and passionately to provide the best service at all times. It’s always nice to praise the team for their hard work, so I thank you kindly for providing that opportunity.I look forward to welcome back for another wonderful experience at Address Fountain Views Dubai.Best regards,Mohammed KaddouraGeneral Manager

10/10 Excellent

samir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect
Stayed 1 night in Feb 2023
Response from Mohammed Kaddoura on 28 Feb 2023
Dear samir,Thank you for your 5 star rating.We are happy that we were able to delight you during your visit.Thank you once more and we are all looking forward to welcoming you back soon!Kind regards,Mohammed KaddouraHotel Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing place! Amazing view ! Loved it
Stayed 2 nights in Feb 2023
Response from Mohammed Kaddoura on 23 Feb 2023
Dear Eric,Thank you for your rating.We are happy that we were able to delight you during your visit.Thank you once more and we are all looking forward to welcoming you back soon!Kind regards,Mohammed KaddouraGeneral Manager

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Mohammed Kaddoura on 11 Apr 2023
Dear Cindy,Thank you for your 5 star rating.We are happy that we were able to delight you during your visit.Thank you once more and we are all looking forward to welcoming you back soon!Kind regards,Mohammed KaddouraGeneral Manager

10/10 Excellent

Kaled, Miami

Stayed 3 nights in Jan 2023

8/10 Good

Moshe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stuff is wonderful. But in this hotel you can find a very disturbing issue, THE NOISE IN BREAKFAST !!!!! The hotel do not have place for so many people in the breakfast, noise and children will kill your filling for the morning, its really bad !!!!
Stayed 5 nights in Jan 2023
Response from Mohammed Kaddoura on 21 Jan 2023
Dear Moshe,Thank you for your kind review, it is truly appreciated.I will be passing your positive comments to our team members Mohamed who worked tirelessly and passionately to provide the best service at all times. It’s always nice to praise the team for their hard work, so I thank you kindly for providing that opportunity.I look forward to welcome back for another wonderful experience at Address Fountain Views Dubai.Best regards,Mohammed KaddouraGeneral Manager

10/10 Excellent

Louma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best
Response from Mohammed Kaddoura on 6 Jan 2023
Dear Louma,Thank you for your 5 star rating.We are happy that we were able to delight you during your visit.Thank you once more and we are all looking forward to welcoming you back soon!Kind regards,Mohammed KaddouraGeneral Manager

10/10 Excellent

dror

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Mohammed Kaddoura on 6 Dec 2022
Dear dror,Thank you for choosing to stay with us at Address Fountain Views.I am delighted to learn of your experience with us and I thank you for recognizing our team's dedication to service. Please know that I have shared your kind comment with our team.Thank you once more and we all look forward to welcoming you back soon.Kind regards,Mohammed KaddouraGeneral Manager

6/10 Okay

Wesam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel have problem with quality of foods and service stuff for breakfast restaurant
Response from Mohammed Kaddoura on 6 Dec 2022
Dear Wesam,Thank you for taking the time to leave your comments.It is with disappointment that I read that we did not meet your expectations due to quality of food and service. I apologize for your poor experience and would like to assure you that your comments have been escalated to the relevant teams and will be addressed accordingly.While I realize that we cannot undo your experience, I do hope that you will allow us to restore your faith in Address Fountain Views. Please do reach out to me directly if I can be of any further assistance.Kind regards,Mohammed KaddouraGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very good service.
Stayed 5 nights in Oct 2022
Response from Mohammed Kaddoura on 31 Oct 2022
Dear William,Thank you for your kind review, it is truly appreciated.I will be passing your positive comments to our team members who worked tirelessly and passionately to provide the best service at all times. It’s always nice to praise the team for their hard work, so I thank you kindly for providing that opportunity.I look forward to welcome back for another wonderful experience at Address Fountain Views Dubai.Best regards,Mohammed KaddouraGeneral Manager

8/10 Good

NASSER

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2022
Response from Mohammed Kaddoura on 31 Oct 2022
Dear NASSER,Thank you for your rating.We are happy that we were able to delight you during your visit.Thank you once more and we are all looking forward to welcoming you back soon!Kind regards,Mohammed KaddouraGeneral Manager

10/10 Excellent

adi

Stayed 4 nights in Oct 2022
Response from Mohammed Kaddoura on 31 Oct 2022
Dear adi,Thank you for your rating.We are happy that we were able to delight you during your visit.Thank you once more and we are all looking forward to welcoming you back soon!Kind regards,Mohammed KaddouraGeneral Manager