Outdoor pool, pool umbrellas, pool loungers

Reviews of voco Dubai, an IHG Hotel

5 out of 5
voco Dubai, an IHG Hotel
Plot 49 Sheikh Zayed Road, Trade Centre District, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 951 reviews" "
Rating 8 - Good. 255 out of 951 reviews" "
Rating 6 - Okay. 66 out of 951 reviews" "
Rating 4 - Poor. 25 out of 951 reviews" "
Rating 2 - Terrible. 34 out of 951 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sudesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location! Rooms are very clean and polite and helpful staff.
Stayed 4 nights in Feb 2024
Response from Karam Al Mordaa on 11 Mar 2024
Dear Sudesh,Thank you so much for taking the time to write this amazing review.It is great to know that you liked our comfortable guestrooms, t and that you were able to experience the hospitality our convenient location, and the thoughtful service of our hosts. I am truly happy to know that we have exceeded your expectations regarding the hospitality and service delivered.We very much look forward to welcoming you again.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Jenifer

Stayed 6 nights in Dec 2023
Response from Karam Al Mordaa on 25 Mar 2024
Dear Jenifer,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant experience with us. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly.
Stayed 9 nights in Feb 2024
Response from Karam Al Mordaa on 11 Mar 2024
Dear Ian,Thank you for taking the time to review your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to hear that you fully enjoyed your stay with us and were able to experience the friendly and thoughtful service of our hosts.Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

8/10 Good

Samira

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from Karam Al Mordaa on 19 Feb 2024
Dear Samira,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view and breakfast was good!
Stayed 3 nights in Dec 2023
Response from karam Al Mordaa on 19 Jan 2024
Dear Ebony,Thank you for your feedback on your recent stay at voco Dubai.We strive to provide a full-value experience for our valued guests and we are delighted that we have delivered this commitment while you were staying with us.We wish to host you again in the future and provide you with another top-notch stay at our hotel.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Raeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from karam Al Mordaa on 22 Dec 2023
Dear Raeda,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a great stay with us. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

8/10 Good

Saad

Stayed 6 nights in Dec 2023
Response from karam Al Mordaa on 22 Dec 2023
Dear Saad,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

8/10 Good

Saad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from karam Al Mordaa on 22 Dec 2023
Dear Saad,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

6/10 Okay

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
More a club than a hotel - not recommended
Stylish hotel on Sheikh Zayed road, though in the evening the hotel turns more into a nightclub with endless people loitering around the lobby and lifts trying to find the club. I would not stay here if travelling for business or with a family. The check-in process was also one of the lengthiest I experienced with the front desk having to press a million buttons on the computer to check me in.
Stayed 1 night in Dec 2023
Response from karam Al Mordaa on 11 Dec 2023
Dear Aaron,Thank you very much for choosing voco Dubai and for sharing your feedback with us.I would like to start by apologizing to you for not meeting your expectations concerning the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Your valuable feedback makes us aware of the actual guest’s experience which will allow us to improve the quality of our services and ensure total guest satisfaction.We do hope that you will provide us with the opportunity to earn back your trust and accommodate you soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

JUAN, SAN JOSE

Stayed 1 night in Nov 2023
Response from karam Al Mordaa on 11 Dec 2023
Dear JUAN,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a great stay with us. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam AL MordaaExecutive Assistant Manager

10/10 Excellent

Adrian Cole FZ LLE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from karam Al Mordaa on 20 Nov 2023
Dear Adrian Cole FZ LLE,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from karam Al Mordaa on 20 Nov 2023
Dear Guest,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Ankur

Stayed 1 night in Oct 2023
Response from karam Al Mordaa on 30 Oct 2023
Dear Ankur,Thank you for taking the time to review your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to hear that you fully enjoyed your stay with us.Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

8/10 Good

John

Stayed 7 nights in Oct 2023
Response from karam Al Mordaa on 30 Oct 2023
Dear John,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

6/10 Okay

Jonathan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location for visiting the trade centre with easy access to Metro too. Staff were professional. Functional business hotel but overpriced and not luxury, especially by Dubai standards. Room was very clean but needs refurb/maintenance as had many faults.
Stayed 3 nights in Oct 2023
Response from karam Al Mordaa on 18 Oct 2023
Dear Jonathan,It was a great pleasure to have you staying with us and would like to thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We are glad to hear about your overall experience with us, how much you appreciated our convenient location, our clean accommodation, and most especially the exceptional service rendered by our hosts. Your valuable feedback referencing room condition makes us aware of the actual guest’s experience which will definitely allow us to improve the quality of our services and ensure total guest satisfaction. Again thank you and we look forward to welcoming you again soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Balram

Stayed 3 nights in Aug 2023
Response from karam Al Mordaa on 18 Oct 2023
Dear Balram,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam AL MordaaExecutive Assistant Manager

10/10 Excellent

Selumiel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For me, one of the best hotels, incredibly clean, incredible attention, super good breakfast, 0 complaints, I recommend it 100%.
Stayed 7 nights in Sep 2023
Response from karam Al Mordaa on 19 Sept 2023
Dear Selumiel,Thank you for your feedback on your recent stay at voco Dubai.We strive to provide a full-value experience for our valued guests and we are delighted that we have delivered this commitment while you were staying with us.We wish to host you again in the future and provide you with another top-notch stay at our hotel.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Allison

Stayed 1 night in Aug 2023
Response from karam Al Mordaa on 11 Sept 2023
Dear Allison,Thank you for taking the time to review your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to hear that you fully enjoyed your stay with us.Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

8/10 Good

imad

Stayed 2 nights in Jul 2023
Response from Karam Al Mordaa on 9 Aug 2023
Dear imad,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Tahani

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is amazing
Stayed 4 nights in Jun 2023
Response from Karam Al Mordaa on 3 Jul 2023
Dear Tahani,Thank you for your feedback on your recent stay at voco Dubai.We strive to provide a full-value experience for our valued guests and we are delighted that we have delivered this commitment while you were staying with us.We wish to host you again in the future and provide you with another top-notch stay at our hotel.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Joalbis

Stayed 2 nights in Jun 2023
Response from Karam Al Mordaa on 3 Jul 2023
Dear Joalbis,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

8/10 Good

Diego

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Karam Al Mordaa on 15 May 2023
Dear Diego,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant manager

10/10 Excellent

Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Karam Al Mordaa on 15 May 2023
Dear Ahmad,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always great to go back to VOCO, specially being in the center of new Dubai right on Seikh Zayed Road
Stayed 1 night in Apr 2023
Response from Karam Al Mordaa on 4 May 2023
Dear Samir,Thank you for your feedback on your recent stay at voco Dubai.We strive to provide a full-value experience for our valued guests and we are delighted that we have delivered this commitment while you were staying with us.We wish to host you again in the future and provide you with another top-notch stay at our hotel.Sincerely,Karam Al MordaaExecutive Assistant Manager

2/10 Terrible

Metus

Stayed 2 nights in Mar 2023
Response from Karam Al Mordaa on 24 Apr 2023
Dear Metus,Thank you for your review and for choosing our hotel. We’re sorry to hear of your less-than-satisfactory experience with voco Dubai and hope you will accept our sincerest apologies. We strive to make each stay as enjoyable as possible and I sincerely regret we fell short of our goal. Please feel free to contact me directly at info.vocodubai@ihg.com if you have any suggestions for improvement that could have perhaps helped you score us better.We hope we will have the opportunity to welcome you back and provide you with a positively memorable voco experience.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Deyar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Karam Al Mordaa on 24 Apr 2023
Dear Deyar,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful decor, modern and comfortable, electric blinds, gorgeous view, professional and friendly front desk.
Response from Karam Al Mordaa on 20 Mar 2023
Dear Carmen,Thank you very much for your feedback following your recent stay at voco Dubai.We are pleased to know that you had a wonderful stay with us and were happy with our facilities and services. It gives us great pride and joy that our guests leave the hotel with nothing but praises.It was a pleasure to have you as our guest and we very much look forward to welcoming you again soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

ziv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Amazing hotel . Perfect downtown location. Perfect services and panoramic view even from bathtub.
Stayed 1 night in Mar 2023
Response from Karam Al Mordaa on 20 Mar 2023
Dear ziv,Thank you for your feedback on your recent stay at voco Dubai.We strive to provide a full-value experience for our valued guests and we are delighted that we have delivered this commitment while you were staying with us.We wish to host you again in the future and provide you with another top-notch stay at our hotel.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Khalid

Stayed 3 nights in Mar 2023
Response from Karam Al Mordaa on 24 Apr 2023
Dear Khalid,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Chiara

Stayed 1 night in Mar 2023
Response from Karam Al Mordaa on 7 Mar 2023
Dear Chiara,Thank you for taking the time to review your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to hear that you fully enjoyed your stay with us.Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Alejandro, APO

Stayed 3 nights in Feb 2023
Response from Karam Al Mordaa on 13 Mar 2023
Dear Alejandro,Thank you for taking the time to review your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you fully enjoyed your stay with us.Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

8/10 Good

Pankhawala, santa clara

Stayed 5 nights in Jan 2023
Response from Karam Al Mordaa on 7 Mar 2023
Dear Pankhawala,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay.Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

fauziah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sales & Marketing
Beginning was a little hiccup with the front desk not allowing early checkin despite me requesting early booking before I’ve booked. After I feedback to hotel.com, the hotel manager agreed to the early checkin without charges.
Stayed 2 nights in Jan 2023
Response from Karam Al Mordaa on 31 Jan 2023
Dear Fauziah,Thank you for taking the time to review your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to hear that you fully enjoyed your stay with us.Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

SALEM, PALM BAY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Like : Good Breakfast . Helpful Staff . Super Spa service . Excellent location . A lot of places around Restaurants Cafes Supermarkets Pharmacy Metro nearby Good for couples and friend -Dislike : Not give more time for check-out same as hotel around till 3pm they call from 10:00 for ask about checkout they disturb our sleep Room clean not very well Under bed dusty and dirty in corner Room small tightly spaces to move Not for family and children
Response from Karam Al Mordaa on 20 Jan 2023
Dear SALEM,Thank you for your recent stay at voco Dubai and for taking the time to share the experience of your stay with us.We’re happy to know that you indeed enjoyed your overall time with us, and appreciated our lovely breakfast spread, our convenient location, and most especially our thoughtful hosts. We have noted your constructive feedback, rest assured that we will use these comments to work on improvements so we can achieve total guest satisfaction.Again, thank you and we look forward to the pleasure of welcoming you again soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Abdullah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
strategic location, easy in easy out, very safe and friendly staff. amazing room with many technologies. in front of Future Museum
Stayed 2 nights in Dec 2022
Response from karam Al Mordaa on 20 Nov 2023
Dear Abdullah,Thank you very much for your feedback following your recent stay at voco Dubai.We are pleased to know that you had a wonderful stay with us and were happy with our facilities and services. It gives us great pride and joy that our guests leave the hotel with nothing but praise.It was a pleasure to have you as our guest and we very much look forward to welcoming you again soon.Sincerely,Karam Al Mordaa Executive Assistant Manager

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get there. free valet. helpful team. very good breakfast.
Response from Karam Al Mordaa on 28 Dec 2022
Dear Sharon,Thank you for taking the time to review your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to hear that you fully enjoyed your stay with us.Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

8/10 Good

fahad

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Response from Karam Al Mordaa on 19 Dec 2022
Dear Fahad,Thank you for taking the time to review your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to hear that you fully enjoyed your stay with us.Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

jason

Stayed 7 nights in Nov 2022
Response from Karam Al Mordaa on 14 Nov 2022
Dear jason,Thank you for your feedback on your recent stay at voco Dubai.We strive to provide a full-value experience for our valued guests and we are delighted that we have delivered this commitment while you were staying with us.We wish to host you again in the future and provide you with another top-notch stay at our hotel.Sincerely,Karam Al MordaaExecutive Assistant Manager

6/10 Okay

Kaela

Stayed 5 nights in Oct 2022
Response from Karam Al Mordaa on 18 Oct 2022
Dear Kaela,Thank you very much for your feedback following your recent stay at voco Dubai.We are pleased to know that you had a pleasant experience with us and we look forward to welcoming you again soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

6/10 Okay

Hakem

Stayed 2 nights in Aug 2022
Response from Karam Al Mordaa on 8 Sept 2022
Dear Hakem,Thank you for your recent stay at voco Dubai and for taking the time to share the experience of your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay.Many thanks indeed and we look forward to welcoming you again in the very near future.Sincerely,Karam Al MordaaExecutive Assistant Manager

8/10 Good

Ahmed S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Karam Al Mordaa on 29 Aug 2022
Dear Ahmed S,Thank you very much for your feedback and for taking the time to write it.We care deeply about the satisfaction of our guests so it's a pleasure to know from your rating that you indeed enjoyed your overall time with us.Again thank you and we look forward to welcoming you again soon.Sincerely,Karam Al MordaaExecutive Assistant Manager

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 4 nights in Aug 2022
Response from Karam Al Mordaa on 10 Aug 2022
Dear Imran, We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay and appreciated our convenient location. Many thanks indeed and we look forward to welcoming you again in the very near future. Sincerely, Karam Al Mordaa Executive Assistant Manager

10/10 Excellent

Gonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel tiene una super buena localización mejor de lo que espraba a 5 minutos de la estación del metro
Stayed 9 nights in Jul 2022
Response from Karam Al Mordaa on 5 Aug 2022
Dear Gonzalez, We were delighted to have you as our guest and thank you for sharing your feedback following your recent stay at our hotel. It is great to know that overall you had a great stay with us and how much you appreciated the convenient location of the hotel, we love seeing our guests take advantage of our proximity to so many excellent places in Dubai. It was indeed a great pleasure having you stay with us and hope to welcome you again soon. Sincerely, Karam Al Mordaa executive Assistant Manager

2/10 Terrible

Sam

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience
Stayed 3 nights in Jul 2022
Response from Karam Al Mordaa on 19 Dec 2022
Dear Sam,Thank you very much for your review.It is very important for us to create great memories for our guests and we are sincerely sorry to read about your dissatisfaction following your recent stay with us which obviously affected your overall experience. We take pride in the services our hotel provides and we are always looking for ways to improve those services to provide an outstanding guest experience. We do hope to see you again soon so we can share a more positive experience with you.Sincerely,Karam Al MordaaExecutive Assistant Manger

10/10 Excellent

Chellam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Joseph Braganza on 1 Aug 2022
Dear Chellam, Thank you for your feedback on your recent stay at voco Dubai. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you fully enjoyed your stay with us. Many thanks indeed and we look forward to welcoming you again in the very near future. Sincerely Joseph Braganza Front Office Manager

6/10 Okay

Harsimrat

Travelled with partner
Liked: Cleanliness, property conditions & facilities
stayed there with my wife for 10 days rooms are neat and clean, room service is not good, we have call room service many times if we need something,options in breakfast buffet are not much but the staff are really helpful. Hotel's lobby needs a full makeover and hotel's pool is really small.
Stayed 10 nights in Jun 2022
Response from Joseph Braganza on 15 Jul 2022
Dear Harsimrat, Thank you for your recent stay at voco Dubai and for sharing your feedback. I am pleased to know that overall you had a pleasant stay with us and how much you appreciated our clean and comfortable guestroom. And we sincerely extend our most humble regret if your expectations in some areas were not met. Rest assured that the matter was discussed with our team to improve our service. Once again thank you very much for your feedback and we do look forward to welcoming you back to voco Dubai in the near future. Sincerely, Joseph Braganza Front Office Manager

8/10 Good

Ahmad, HILLSBOROUGH

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There is an issue with the vallet on the weekend. One of the vallet staff ask me to go and call the assistant from the lobby to take my things from the car till he becomes free to take my car to the parking. The duty manager solved this matter in a good way. I observed that the reception usually has two open counters only which is not enough to serve the people who keep waiting for long time. The location is perfect. The breakfast and the room is great. The room service is quick and good. The hotel is recommended in order to be close to the most popular places in Dubai.
Stayed 2 nights in Jun 2022
Response from Joseph Braganza on 15 Jul 2022
Dear Ahmad, We were delighted to have you as our guest and thank you for sharing your feedback on your recent stay at our hotel. Thank you for highlighting the convenient location of the hotel and our lovely breakfast spread. I appreciate that you brought your latest experience to our attention and the construct feedback such as yours enable us to improve. Please be assured that your comments will be addressed to ensure such glitches will not happen again. Again, thank you and we look forward to the pleasure of welcoming you again soon. Sincerely, Joseph Braganza Front Office Manager

4/10 Poor

Anwar

Travelled with partner
The Rooms need updating, ad hoc guest request need to be dealt promptly. When management of the hotel are requested for a chat, they need to make every effort.
Stayed 4 nights in Jun 2022
Response from Joseph Braganza on 15 Jul 2022
Dear Anwar, Thanks for sharing your feedback with us following your recent stay, your thoughtful feedback is very much appreciated and I certainly understand your frustrations. Please accept my sincere apologies for the inconvenience caused during your stay. Your valuable feedback makes us aware of the actual guest’s experience which will definitely allow us to improve the quality of our services and ensure total guest satisfaction. We do hope to see you again soon so we can share a more positive experience with you. Sincerely, Joseph Braganza Front Office Manager

10/10 Excellent

Basel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Jun 2022
Response from Joseph Braganza on 15 Jul 2022
Dear Basel, We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to hear that you had such a pleasant stay. Many thanks indeed and we look forward to welcoming you again in the very near future. Sincerely, Joseph Braganza Front Office Manager

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centralized in the financial center. Close to the metro to move around. The staff is amazing and will help with anything. 5 stars
Stayed 6 nights in Jun 2022
Response from Bea Ferre on 15 Jun 2022
Dear Carlos, Thank you very much for your feedback following your recent stay in voco Dubai. We are extremely pleased to learn that you fully enjoyed and had an awesome stay with us. It gives us great pride and joy that our guests leave the hotel with nothing but praises. It was a pleasure to have you as our guest and we very much look forward to welcoming you again soon. Sincerely, Bea Ferre Asst. Front Office Manager