Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Mel from Australia

Nice hotel close to everything

Posted 11-Apr-2014
Pros: Convinient location
Location: Shopping centre across the road
2 min walk to the station, shopping centre across the road.
4 out of 5
Recommended
for Everyone
by Don & Jen from Adelaide

Great hotel close to shopping & Metro

Posted 11-Apr-2014
Pros: Excellent customer service. Great non-smoking room, very quiet with blackout drapes to ensure good nights sleep. Room service very prompt.
Cons: The smell of smoke in foyer/bar area of the hotel put us off using Vertigo and the restaurant. Wifi availability in rooms would be a plus
Location: Well situated opp Deira City Centre for great shopping & Big Bus departures. Walking distance to Metro & only 3 stops from airport.
We had a pleasant stay at your hotel. Staff very friendly & helpful. Also appreciated complimentary bottled water. Room was serviced to a high standard daily.
4 out of 5
Recommended
for Everyone
by Scott from Ottawa

Close to airport

Posted 22-Mar-2014
Pros: Location
Location: Not only was the hotel close to the airport, but it was also close to public transportation that took us directly to the Dubai Mall
Booked hotel for closeness to the airport. Breakfast was included, and was very good.
3 out of 5
by Mike from Las Vegas

Hotel is nice

Posted 18-Mar-2014
Cons: wifi for the rooms even if we had to pay for it...it should be an option
Hotel overall is nice - the customer service not too bad also. The only complaint i have with this hotel is - no wifi in the rooms. For a hotel of this caliber you would think even if we had to pay for it..that they would have wifi in the rooms.
4 out of 5
Recommended
for Everyone
by Kerry from Texas

Great location near mall.

Posted 20-Feb-2014
Pros: Location
Cons: Beds are very hard with lack of padding.
Very nice stay. conveniently located across the street from Diera City Center Mall. The only negatives are uncomfortable beds and the Hotel is located next to a Mosque. Morning prayer is very loud at 6 am.
1 out of 5
by A verified traveller

Garbage

Posted 14-Feb-2014
I paid for a $350.00 room that has no wireless internet in the room and internet can only be obtained via Ethernet which was a zero. I came there on the fly and was told it's full and was told by the individual (staff) that I can use the internet there in the lobby which was free, but turned out fruitless. Anyway, I booked a room here off another hotels internet close by. I never stayed at this hotel, but looked elegant from the pictures I seen of the room off the internet, but was the complete opposite. All and all, I wouldn't ever book a room at this place again. Like everything else on Dubai, money money money, customer service/hospitality...zero.
2 out of 5
by traveller from Maryland

Snook filled lobby

Posted 06-Feb-2014
Pros: Nothing, except the breakfast
Cons: Remove the bar from the lobby area, the loud music is very unwelcoming, the smook filled air unhealthy and not a very good first impression.
The lobby was like walking into a disco hall, loud music and smook filled. They have an open pup in the lobby, you have to walk pass that to get to the elevator. I felt very unsafe and uncomfortable anyone can walk off the streets and come in there. No Internet service in the room, so I had to come down to the lobby to use Internet, it was dreadful, seeing that I had to seat and inhail cigarette smook in the lobby and listen to loud music. I couldn't even find the entrance to the hotel, it was not obvious, I walk towards a different hotel thinking it was Novotel, until someone redirected me. I certainly would not recommend this place, it's not a hotel, but rather a smook filled pup/bar. The gentleman at the counter that checked me in was very friendly I must say.
5 out of 5
Recommended
for Everyone
by Toula from Sydney, Australia

Location Brilliant...

Posted 01-Feb-2014
Pros: The Staff and the atmosphere
Cons: nothing to improve
Location: Near mosque. Near airport but not too close. Across the road from large shopping Centre.
Staff are extremely helpful. The breakfast buffet is pleasing. The room has plenty of room for suitcases. The bathroom is stunning. The view for the pool is amazing. You are though woken up around 6am from the Mosque nearby, you can hear the prayer via loud speaker. The bed is a little too hard for my own opinion. Close to the airport and across the road from Shopping Centre which is open until late. If you have little children they will be pleased with the large games area at the Shopping Centre.
5 out of 5
Recommended
for Everyone
by Ahmed from SA

Feeling home

Posted 22-Jan-2014
I have to thank all hotel staff for their great job. Lovely welcome at reception made a great first impression. All room service staff were prompt and helpful. Breakfast quality and variety of options made it a pleasant daily experience. Location is superb. It can't be better. Thank you for being so special
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 05-Jan-2014