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Reviews of Novotel Dubai Deira City Centre

4 out of 5
Novotel Dubai Deira City Centre
8th Street Port Saeed District, PO Box 185310, Dubai

Reviews

8.0

Very good

Rating 10 - Excellent. 314 out of 1000 reviews" "
Rating 8 - Good. 454 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Soha

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Staff were very polite and helpful. We arrived sooner than check in time and they provided room 2 hours sooner that check in time. The breakfast was very good. But the room was dirty, and there were bug in the bathroom. Also there were lots of noise in lobby and in bedrooms( however for bedrooms I don’t blame Hotel, people arrived late around 2 or 3 AM and careless of time they made lots of noise!
Stayed 3 nights in Mar 2024
Response from Novotel Deira City Center on 6 Mar 2024
Dear Valued guestThank you very much for sharing your experience during your stay with us at the Ibis Deira City Centre Dubai. We are delighted to read that we were able to match your holiday expectations. Your feedback is very important for us to maintain and improve our services. Your comment will be our top priorities to discuss with the management will address immediately. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We hope to have a pleasure to welcoming you again in the near future.Sincerely,Sumit GUPTAHotel Manager

10/10 Excellent

Arzoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful
Stayed 7 nights in Feb 2024
Response from Novotel Deira City Center on 6 Mar 2024
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Looking forward to another occasion of your visit.Sincerely,Sumit GUPTAHotel Manager

4/10 Poor

Bosco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Novotel Deira City Center Dubai. on 29 Feb 2024
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai. Thank you for taking the time to share your feedback. Although I regret that your experience was not satisfactory, we appreciate receiving feedback as it helps us learn and improve. Our team strives to provide an exceptional guest experience, and it's evident that we fell short on this occasion. We sincerely apologize for any inconsistencies you may have encountered during your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant one. Sincerely, Sumit GUPTA Hotel Manager

10/10 Excellent

Iftikhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing Experience, Thank you Novotel
Stayed 8 nights in Dec 2023
Response from Novotel Deira City Center Dubai. on 9 Jan 2024
Dear Valued guest,We are grateful for your kind review following your stay at Novotel Dubai Deira City Centre. Glad to read that your overall experience was a success and that you enjoyed your visit with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Sumit GuptaHotel Manager

6/10 Okay

Suhailabbas

Stayed 7 nights in Dec 2023
Response from Novotel Deira City Center Dubai. on 9 Jan 2024
Dear valued guest,Thank you for choosing to stay at Novotel Deira City Center Dubai. We appreciate you taking the time to share your feedback with us. While we regret to hear that you did not have the best experience during your stay, we value your feedback as it helps us to continuously improve our facilities and services. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

6/10 Okay

ALI

Travelled with family and small children
Liked: Staff & service, amenities
Really liked how close this property was to the Dubai Airport which made it convenient upon arrival and departure to help avoid long drives in traffic. The staff was very helpful and supportive for any of our needs especially around getting us the best prices for transportation to and from the hotel - whether it was the hotel drivers & cars or just using taxis they always helped us get the best prices. What we didn't like was the actual hotel property felt dated and could definitely use a refresh and remodel to help it feel more current and revitalized.
Stayed 9 nights in Dec 2023
Response from Novotel Deira City Center Dubai. on 9 Jan 2024
Dear Valued guest,We are grateful for your kind review following your stay at Novotel Dubai Deira City Centre. Glad to read that your overall experience was a success and that you enjoyed your visit with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Sumit GuptaHotel Manager

10/10 Excellent

adnan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Novotel Deira City Center Dubai. on 10 Dec 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

10/10 Excellent

Yefim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport.
Stayed 1 night in Oct 2023
Response from Novotel Deira City Center Dubai. on 10 Dec 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
The room itself was in poor condition – old, dirty, and unpleasantly smelly. The bathroom mirrored this with outdated and unsanitary conditions. It's disheartening to say that this falls far below the standards I would expect, especially for a hotel in Dubai that claims to be a 4 star establishment. I would generously rate it one and a half stars at the most. My stay here was far from the quality I anticipated and not reflective of the usual standards in Dubai's hospitality.
Stayed 1 night in Nov 2023
Response from Novotel Deira City Center Dubai. on 10 Dec 2023
Dear Valued Guest,First of all, thank you for choosing to stay at Novotel Dubai Deira City Centre.We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you experienced during your stay, but grateful for bringing it up as this helps us to improve our facilities and services constantly. Your comments have been noted and discussed with the concerned department heads. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. I sincerely look forward to welcoming you and hope to regain your confidence in our property.Kind Regards, Sumit Gupta Hotel Manager

8/10 Good

Muhammad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the transportation from Airport and other parts via Metro. Breakfast had a lot of options. Bistro & Vertigo Bar offered good quality food and atmosphere. Just across the Shopping centre with food court.
Stayed 4 nights in Nov 2023
Response from Sumit Gupta on 20 Nov 2023
Dear Mr. Muhammad, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Novotel Dubai Deira City Centre.We are glad that you enjoyed the experience and are grateful for your highlights regarding our prime location near one of the best malls in Dubai, City Centre Deira Mall. We always aim to have a seamless guest journey and I'm glad to learn that you were taken good care of by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to Novotel Dubai Deira City Centre will be as pleasant as the previous one.Kind Regards, Sumit GuptaHotel Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2023
Response from Sumit Gupta on 19 Oct 2023
Dear Mr. Mohamed, Firstly, we would like to thank you for the review you shared following your recent visit to Novotel Dubai Deira City Centre, and we are delighted to read that we delivered a great experience.Our passionate 'Heartists' welcome each guest with a positive spirit and strive to assist in any way to ensure everyone has a pleasant stay. It is indeed gratifying to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

10/10 Excellent

Imane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Excellent hotel. Excellent staff. 5 minutes walk to a big Mall Deira City Centre. Near the airport. Thank you for the great service. Keep up the good work. I will return inshaAllah.
Stayed 6 nights in Sep 2023
Response from Sumit Gupta on 19 Oct 2023
Dear Ms. Imane,Thank you for sharing this great review of your visit at Novotel Dubai Deira City Centre. We are thrilled you have everything you need and agree that our dedicated 'Heartists' play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. In the meantime, please keep safe and be well.Kind Regards, Sumit GuptaHotel Manager

4/10 Poor

Jennifer

Travelled with family
Our room was booked for 2 adults and 3 children. On arrival the room only had a one double bed and we were assured it was a double sofa bed as well. When someone arrived to make the bed up, we had to request an additional bed as it was barely a single size so not adequate for our needs. We arrived at 1.30am and the room should have been ready for our arrival and all beds made up. This delay in sorting the bedding arrangements delayed our children getting to sleep until 3.30am.
Stayed 1 night in Oct 2023
Response from Sumit Gupta on 19 Oct 2023
Dear Ms. Jennifer, First of all, thank you for choosing to stay at Novotel Dubai Deira City Centre. We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you experienced during your stay, but grateful for bringing it up as this helps us to improve our facilities and services constantly. Your comments have been noted and discussed with the concerned department heads. We value your business and would like to address these immediately.I sincerely look forward to welcoming you and hope to regain your confidence in our property. In the meantime, please keep safe and be well. Kind Regards, Sumit GuptaHotel Manager

8/10 Good

Mohindrakumar

Stayed 3 nights in Sep 2023
Response from Sumit Gupta on 19 Oct 2023
Dear Mr. Mohindrakumar, Thank you for sharing your feedback on your recent holiday experience at Novotel Dubai Deira City Centre.Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Moreover, we thank you for your kind words towards our 'Heartists'. We are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location. The state of the room was not very good with old carpets and generally needing a refurb.
Stayed 1 night in Sep 2023
Response from Novotel Deira City Center on 16 Sept 2023
Dear Valued Guest,We sincerely appreciate the time you spent to share your comments following your visit to our Novotel Deira City Center Dubai, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, your comment has been forwarded to our Concern manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We hope to have a pleasure to welcoming you again in the near future.Sincerely,Sumit GUPTAHotel Manager

8/10 Good

Aminah, Walsall

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location good hotel and lots of dining options. Mall opposite is just a road cross away. Airport is literally 5 minutes away. However property is getting old and rooms has some strange smell like a damp smell. Good pool
Response from Novotel Deira City Center on 16 Sept 2023
Dear Valued Guest,We sincerely appreciate the time you spent to share your comments following your visit to our Novotel Deira City Center Dubai, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, your comment has been forwarded to our Concern manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We hope to have a pleasure to welcoming you again in the near future.Sincerely,Sumit GUPTAHotel Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property that is very close to Diera Mall. Very short walk to the mall which has a great range of shops. Nice size room, comfortable bed and it’s nice to have a separate bath and shower.
Stayed 3 nights in Aug 2023
Response from Novotel Deira City Center Dubai. on 3 Sept 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

8/10 Good

fadi, Hawally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2023
Response from Novotel Deira City Center Dubai. on 3 Sept 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Novotel Deira City Center Dubai. on 3 Sept 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

2/10 Terrible

Arzoo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Novotel Deira City Center Dubai. on 25 Aug 2023
Dear Valued Guest,Thank you for taking the time to share your experience regarding your stay at NOVOTEL Deira City Center Dubai, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We can see from the rating that you have encountered some issues during your stay. Would you kindly tell us more so we can address the issue to concern department.We appreciate you sharing your concerns and we will address these immediately.Sincerely,Sumit GUPTAHotel Manager

10/10 Excellent

ELTON TERRENCE D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous Staff, Clean Hotel, Quiet and Walkable Distance to Deira City Centre..
Stayed 5 nights in Aug 2023
Response from Novotel Deira City Center on 18 Aug 2023
Dear Valued guest,Firstly we would like to thank you for the lovely review you shared following your recent visit to Novotel Deira City Center Dubai, and we are delighted to read that we were able to match your holiday expectations.Thank you very much for the compliments on our services, we and look forward to hosting you at our Hotel in the near future.Sincerely,Sumit GUPTAHotel Manager

10/10 Excellent

Tebebe

Stayed 3 nights in Aug 2023
Response from Novotel Deira City Center Dubai. on 3 Sept 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

10/10 Excellent

Amira Fahmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Front desk staff are just amazing very friendly and helpful. Would definitely recommend this hotel.
Stayed 6 nights in Jul 2023
Response from Novotel Deira City Center Dubai. on 6 Aug 2023
Dear Valued Guest,Thank you for choosing to stay at Novotel Dubai Deira City Centre.We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you experienced during your stay, but grateful for bringing it up as this helps us to improve our facilities and services constantly. Your comments have been noted and discussed with the concerned department heads. I sincerely look forward to welcoming you and hope to regain your confidence in our property.In the meantime.Kind Regards, Sumit Gupta Hotel Manager

10/10 Excellent

rahmattullah

Liked: Cleanliness, property conditions & facilities
Everything was good and close to the hotel
Stayed 1 night in Jul 2023
Response from Sumit Gupta on 26 Jul 2023
Dear Valued Guest,Firstly, we would like to thank you for the review you shared following your recent visit to Novotel Dubai Deira City Centre, and we are delighted to read that we delivered a great experience.Our passionate 'Heartists' welcomes each guest with a positive spirit and strive to assist in any way to ensure everyone has a pleasant stay. It is indeed gratifying to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

10/10 Excellent

Mohammad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Front desk staff was very helpful and welcoming. Very clean facility my family loved the pool area they enjoyed a lot.
Stayed 5 nights in Jul 2023
Response from Sumit Gupta on 26 Jul 2023
Dear Mr. Mohammad, Firstly, we would like to thank you for the review you shared following your recent visit to Novotel Dubai Deira City Centre, and we are delighted to read that we delivered a great experience.Our passionate 'Heartists' welcomes each guest with a positive spirit and strive to assist in any way to ensure everyone has a pleasant stay. It is indeed gratifying to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Novotel Deira City Center on 22 Jul 2023
Dear Valued guest,Firstly we would like to thank you for the lovely review you shared following your recent visit to Novotel Deira City Center Dubai, and we are delighted to read that we were able to match your holiday expectations.Thank you very much for the compliments on our services, we and look forward to hosting you at our Hotel in the near future.Sincerely,Sumit GUPTAHotel Manager

10/10 Excellent

Mohamed

Stayed 1 night in Jul 2023
Response from Novotel Deira City Center Dubai. on 6 Aug 2023
Dear Valued Guest,Thank you for choosing to stay at Novotel Dubai Deira City Centre.We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you experienced during your stay, but grateful for bringing it up as this helps us to improve our facilities and services constantly. Your comments have been noted and discussed with the concerned department heads. I sincerely look forward to welcoming you and hope to regain your confidence in our property.In the meantime.Kind Regards, Sumit Gupta Hotel Manager

10/10 Excellent

Mohamed

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent and it is close to everything one would need.
Stayed 2 nights in Jun 2023
Response from Novotel Deira City Center Dubai. on 27 Jun 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

8/10 Good

fadi, Hawally

Liked: Cleanliness, staff & service, property conditions & facilities
Near the mall and walkable from metro and shopping
Stayed 1 night in Jun 2023
Response from Novotel Deira City Center Dubai. on 25 Jun 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

8/10 Good

fadi, Hawally

Liked: Cleanliness, staff & service, property conditions & facilities
Like the hotel atmosphere, some issues but handled
Stayed 1 night in Jun 2023
Response from Novotel Deira City Center Dubai. on 25 Jun 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

10/10 Excellent

Siddeka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this hotel. Lovely staff and great location. Highly recommended.
Stayed 6 nights in May 2023
Response from Sumit Gupta on 8 Jun 2023
Dear Mr. Siddeka,Firstly, we would like to thank you for the review you shared following your recent visit to Novotel Dubai Deira City Centre, and we are delighted to read that we delivered a great experience.Our passionate 'Heartists' welcomes each guest with a positive spirit and strive to assist in any way to ensure everyone has a pleasant stay. It is indeed gratifying to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

10/10 Excellent

KISHORE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room with coffee, free water bottles, toiletries, nice breakfast, friendly staff.. 5/5. Thank you
Response from Novotel Deira City Center on 1 Jun 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Deira City Center Dubai! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us.Sincerely,Sumit GUPTAHotel Manager

10/10 Excellent

Marilou

Stayed 6 nights in May 2023
Response from Novotel Deira City Center Dubai. on 18 Jun 2023
Dear Valued Guest,Thank you very much for sharing this great review of your recent stay at Novotel Dubai Deira City Centre.We are thrilled that you have enjoyed your stay and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.We hope to have a pleasure to welcoming you again in the near future.Kind Regards,Sumit GuptaHotel Manager

10/10 Excellent

Mohamed

Liked: Staff & service, property conditions & facilities
Great hotel in strategic location. Breakfast is amazing and staff is very helpful.
Stayed 3 nights in May 2023
Response from Novotel Deira City Center on 1 Jun 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Deira City Center Dubai! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us.Sincerely,Sumit GUPTAHotel Manager

8/10 Good

Marilou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023
Response from Novotel Deira City Center Dubai. on 18 Jun 2023
Dear Valued Guest,Thank you very much for sharing this great review of your recent stay at Novotel Dubai Deira City Centre.We are thrilled that you have enjoyed your stay and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.We hope to have a pleasure to welcoming you again in the near future.Kind Regards,Sumit GuptaHotel Manager

10/10 Excellent

Arman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and service
One of the best and cleanest hotels I’ve stayed in Dubai.
Stayed 11 nights in Apr 2023
Response from Novotel Deira City Center Dubai. on 23 May 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Novotel Deira City Center on 10 May 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

10/10 Excellent

george, laconia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent stay. this hotel is highly recommended . rooms are good for the money-bathroom , shower, bed,linens, air conditioning-all very good. the staff-from check in to check out-all polite, always willing to accommodate their guests-they even granted us a late checkout. location is perfect-at least 5 inexpensive but nice restaurants beside the hotel, then there's the deira city center mall in front-just across the street, then the metro station is just 2 minutes walk.
Stayed 5 nights in Apr 2023
Response from Novotel Deira City Center on 10 May 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2023
Response from Novotel Deira City Center on 10 May 2023
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

6/10 Okay

Nana

Liked: Staff & service
Disliked: Cleanliness
It’s a good location, a few minutes walk from the Deira City Center mall and the metro. It’s also not too far from the souks. Most of the staff I met were welcoming, lovely and helpful. The gentleman that checked me in was patient and welcoming. There were about 4 of us waiting to be attended to but he tried to be as quick as possible. The team member in charge of tours encouraged me to try the metro for the first time and I enjoyed it. You get an iron, ironing board, dryer, bath tub and shower, mini fridge, bottles of water, safe, etc in your room. They try to provide your every need. Downsides - cleanliness is a no no. There was an old peanut stuck to the telephone in my room and the handset was dirty. The room had a stuffy smell that denotes more cleaning of the furniture or carpets is required. I was quite uncomfortable due to the stuffy smell so spent a lot of time outdoors. In addition, the maintenance team decided to do some work after 9pm right on top of my room. I wish they had done that during the day when I was out instead of hammering that late at night. There were no USB ports for charging in the room so my devices went off but a lovely female member of the security team downstairs assisted me to charge my watch. I think this hotel would benefit from a slight upgrade of in-room facilities and enhanced cleanliness.
Stayed 2 nights in Apr 2023
Response from Novotel Deira City Center on 13 Apr 2023
Dear Valued Guest,First of all, thank you for choosing to stay at Novotel Dubai Deira City Centre.We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you experienced during your stay, but grateful for bringing it up as this helps us to improve our facilities and services constantly. Your comments have been noted and discussed with the concerned department heads. We value our guest feedback and would like to address these immediately. I sincerely look forward to welcoming you and hope to regain your confidence in our property.Kind Regards, Sumit Gupta Hotel Manager

8/10 Good

Bhulabhai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sumit Gupta on 7 Apr 2023
Dear Mr. Bhulabhai, Thank you for sharing your feedback on your recent holiday experience at Novotel Dubai Deira City Centre.Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Moreover, we thank you for your kind words towards our 'Heartists'. We are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well.Kind Regards, Sumit GuptaHotel Manager

8/10 Good

Premal

Stayed 1 night in Mar 2023
Response from Sumit Gupta on 7 Apr 2023
Dear Mr. Premal,Thank you for sharing your feedback on your recent holiday experience at Novotel Dubai Deira City Centre.Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Moreover, we thank you for your kind words towards our 'Heartists'. We are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well.Kind Regards, Sumit GuptaHotel Manager

6/10 Okay

Firas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good service and helpful staff . The room wasn't as described . We booked for 4 people and it can hardly fit 3 . There is one double bed and a single sofa bed .
Stayed 8 nights in Mar 2023
Response from Sumit Gupta on 7 Apr 2023
Dear Mr. Firas, Thank you for sharing your feedback on your recent holiday experience at Novotel Dubai Deira City Centre.Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Moreover, we thank you for your kind words towards our 'Heartists'. We are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well.Kind Regards, Sumit GuptaHotel Manager

10/10 Excellent

saajidah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing. Great location. Only 15 mins to Dubai mall and surrounding areas. Staff was amazing and room was clean.
Stayed 2 nights in Mar 2023
Response from Sumit Gupta on 7 Apr 2023
Dear Mr. Saajidah, Thank you for sharing this great review of your recent Novotel Dubai Deira City Centre stay. We are thrilled you have everything you need and agree that our dedicated 'Heartists' play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

10/10 Excellent

Hibtullah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 5 nights in Mar 2023
Response from Sumit Gupta on 7 Apr 2023
Dear Mr. Hibtullah, Firstly, we would like to thank you for the review you shared following your recent visit to Novotel Dubai Deira City Centre, and we are delighted to read that we were able to deliver a great experience. Our passionate 'Heartists' welcomes each guest with a positive spirit and strive to assist in any way to ensure everyone has a pleasant stay. It is indeed gratifying to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

8/10 Good

SISAY HISHE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Over all, it is a good hotel. Rooms are too small especially for families. The room smell dumpy and humid at all times. There was no window to allow air come in and out. Staff are amazingly cooperative and so professional. The location of the hotel is perfect. Food including hot and cold drinks are at its doorstep. Very close to the deira city center.
Stayed 4 nights in Mar 2023
Response from Sumit Gupta on 21 Mar 2023
Dear M. Hishe, Firstly, we would like to thank you for the review you shared following your recent visit to Novotel Dubai Deira City Centre, and we are delighted to read that we were able to deliver a great experience. Our passionate 'Heartists' welcomes each guest with a positive spirit and strive to assist in any way to ensure everyone has a pleasant stay. It is indeed gratifying to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

10/10 Excellent

Qutaiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Sumit Gupta on 7 Apr 2023
Dear Mr. Qutaiba, Firstly, we would like to thank you for the review you shared following your recent visit to Novotel Dubai Deira City Centre, and we are delighted to read that we were able to deliver a great experience. Our passionate 'Heartists' welcomes each guest with a positive spirit and strive to assist in any way to ensure everyone has a pleasant stay. It is indeed gratifying to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

2/10 Terrible

Chantel

Stayed 1 night in Mar 2023
Response from Sumit Gupta on 7 Apr 2023
Dear Mr. Chantel, First of all, thank you for choosing to stay at Novotel Dubai Deira City Centre. We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you experienced during your stay, but grateful for bringing it up as this helps us to improve our facilities and services constantly. Your comments have been noted and discussed with the concerned department heads. We value your business and would like to address these immediately.I sincerely look forward to welcoming you and hope to regain your confidence in our property. In the meantime, please keep safe and be well. Kind Regards, Sumit GuptaHotel Manager

10/10 Excellent

bryan

Stayed 7 nights in Feb 2023
Response from Sumit Gupta on 21 Mar 2023
Dear Mr. Bryan,Thank you for sharing this great review of your recent Novotel Dubai Deira City Centre stay. We are thrilled you have everything you need and agree that our dedicated 'Heartists' play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. In the meantime, please keep safe and be well.Kind Regards, Sumit GuptaHotel Manager

10/10 Excellent

Sandeep

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel with walking distance to Metro station And lots of restaurants around here
Stayed 5 nights in Feb 2023
Response from Sumit Gupta on 8 Mar 2023
Dear Mr. Sandeep,We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Novotel Dubai Deira City Centre.We are glad that you enjoyed the experience and are grateful for your highlights regarding our prime location near one of the best malls in Dubai, City Centre Deira Mall. We always aim to have a seamless guest journey and I'm glad to learn that you were taken good care of by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to Novotel Dubai Deira City Centre will be as pleasant as the previous one.Kind Regards, Sumit GuptaHotel Manager