All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Amazing hotel and amenities. The staff were so accommodating. We had specific dietary requirements and the staff in the kitchen and all of the managers in the kitchen area went above and beyond to make sure we were catered for.
Great facilities for children. Wouldn’t stay anywhere else in Dubai after this experience.
Gurpreet
Stayed 6 nights in Apr 2024
Response from Jaime Simpson on 25 Apr 2024
Dear Mr. Gurpreet, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Jaime SimpsonGeneral ManagerMina A’Salam
Very good conditions but didn’t receive any benefits as VIP members
Aliya
Stayed 4 nights in Jan 2024
Response from Maricel Valendez on 29 Jan 2024
Dear Ms. Aliya, Thank you so much for your comment and for rating us. We sincerely apologize for the shortfalls you experienced during your visit.Rest assured that we will look into the matter and will take appropriate action.We hope to welcome you back soon to rectify your experience with us. Kind regards,Mina A'Salam Management
Service in the hotel was slow, we have to call 2 times for our luggage when we check in, they did not know where our luggage was. Beach restaurant service was bad, waiter did not attend to us for a very long time, we had to wave them down few times but still didn’t get them over so we walk away from our table.
Olivia
Stayed 1 night in Jan 2024
Response from Maricel Valendez on 22 Jan 2024
Dear Ms. Olivia, Thank you so much for your comment and for rating us. We sincerely apologize for the shortfalls you experienced during your visit.Rest assured that we will look into the matter and will take appropriate action.We hope to welcome you back soon to rectify your experience with us. Kind regards,Mina A'Salam Management
Dear Julie, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management
4/10 Poor
Alexey, Sankt Peterburg
19 Dec 2023
Alexey
Stayed 2 nights in Dec 2023
Response from Maricel Valendez on 21 Dec 2023
Dear Alexey, Thank you so much for rating us. We sincerely apologize for the shortfalls you experienced during your stay.We hope to welcome you back soon to rectify your experience with us. Kind regards,Mina A'Salam Management
Dear AlJoharah, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management
10/10 Excellent
Haitham
13 Oct 2023
Haitham
Stayed 3 nights in Oct 2023
Response from Maricel Valendez on 9 Nov 2023
Dear Haitham, Thank you so much for rating us. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam!Kind regards,Maricel ValendezPA to the GMMina A'Salam
If you want the best beach with Burj Al Arab view stay at a Jumeirah property here!
Still after all these years the Burj Al Arab looks stunning from the beach.
Our room was a bit dark as its rather an old-fashioned hotel - however amazing facilities. The best is that you can use all the Jumeirah facilities - so we chose the pool of Al Naseem as the others had a bit of construction going on. So many staff everywhere to help which is really helpful
Verified traveller
Stayed 2 nights in Sep 2023
Response from Maricel Valendez on 26 Sept 2023
Dear Guest, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management
Dear Sidni,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam!Kind regards,Mina A' Salam Management
This resort always lives up to expectations. Amazing service, great food and drink throughout, a beautiful setting with friendly and courteous staff throughout. Absolutely faultless.
Carl
Stayed 3 nights in Sep 2023
Response from Maricel Valendez on 20 Sept 2023
Dear Carl, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A' Salam!Kind regards,Maricel ValendezPA to the GMMina A' Salam
Dear Mamode, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We sincerely apologize for any shortfalls you experienced during your stay. We look forward to hosting your stay once again to rectify your experience with us. Thank you for choosing Jumeirah Mina A'Salam! Kind regards,Maricel ValendezPA to the GMMina A'Salam
The beach and service have been fantastic. I loved the e-butler on WhatsApp. The response has been immediate. Truly makes the stay wonderful. No need to call or ask. Just a text message away.
Zhanar
Stayed 6 nights in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Zhanar,Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management
Another superb stay with Jumeirah group in Dubai. Warm welcome, spotless room, outstanding facilities. Every detail catered for. You simply can't ho wrong with a stay here. Thank you Mina A Salam
Sue
Stayed 4 nights in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Sue, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management
Dear Xiaoming, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management
6/10 Okay
Aran, Leicester
Travelled with family, Travelled with family and small children
18 Aug 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel and complex was great but on our second night my son's foot was badly cut in the family pool. There were hundreds of damaged mosaic tiles in the pool and a piece of tile wedged into my son's toe. The onsite doctor had to come and remove the lodged tile piece from his toe. This ruined our experience and our last night at the hotel. My son received a get well soon card from staff and that was all. The pool was very dangerous and unsafe, I took pictures and showed them to staff and was told someone would look into the incident but never heard back.
Aran
Stayed 2 nights in Jul 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Aran, Thank you so much for your comment and for rating us. We sincerely apologize for the incident related to your son. Rest assured that we will look into the matter with the team and take appropriate action. Kind regards,Mina A'Salam Management
4/10 Poor
Mick
15 Aug 2023
Disliked: Staff & service
Mick
Stayed 8 nights in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Mick,Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management
Dear Christopher,Thank you for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management
6/10 Okay
Abdulla
15 Jul 2023
Liked: Cleanliness
Disliked: Staff & service
Staff are under trained. Hospitality is not something they know.
Any service you request is delayed.
This property has fallen under my expectation due to its employees and management.
Such a beautiful could do much better with a good management.
Abdulla
Stayed 2 nights in Jul 2023
Response from Maricel Valendez on 20 Jul 2023
Dear Abdullah, Thank you for taking the time to complete our survey. Please accept our apologies for the shortfalls that you experienced during your stay. Rest assured that we will be looking into the matter.We hope to welcome you back soon to rectify your experience with us. Kind Regards,Mina A'Salam Management
Beautiful resort style complex. Faultless, friendly, multilingual very helpful staff.
PHILIP
Stayed 2 nights in Jun 2023
Response from Maricel Valendez on 7 Jul 2023
Dear Philip,Thank you so much for your wonderful comment. We hope to welcome you again soon.Kind regards,Mina A'Salam Management
10/10 Excellent
Ruben
6 Jul 2023
Ruben
Stayed 4 nights in Jul 2023
Response from Maricel Valendez on 11 Jul 2023
Dear Ruben,Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management
10/10 Excellent
Geraldine
4 Jul 2023
Geraldine
Stayed 7 nights in Jun 2023
Response from Maricel Valendez on 25 Jul 2023
Dear Ms. Geraldine,Thank you so much for rating us. We hope to welcome you back soon.Kind regards,Mina A'Salam Management
4/10 Poor
Conor
2 Jul 2023
Conor
Stayed 7 nights in Jun 2023
Response from Maricel Valendez on 25 Jul 2023
Dear Mr. Conor, Thank you so much for rating us. We hope to welcome you back soon.Kind regards,Mina A'Salam Management
10/10 Excellent
Kabir
26 Jun 2023
Kabir
Stayed 3 nights in Jun 2023
Response from Maricel Valendez on 20 Jul 2023
Dear Kabir, Thank you for taking the time to complete our survey. We look forward to welcoming you once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam! Kind Regards,Mina A'Salam Management
Exceptional in every way. Without doubt best choice for room decor and comfort, for location. Breakfast is a must with a huge choice of beautifully presented cuisines and above all lovely friendly staff. Loved our stay, wish it was longer.
PHILIP
Stayed 1 night in Jun 2023
Response from Maricel Valendez on 16 Jun 2023
Dear Philip, Thank you so much for your lovely comments and for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management
Dear Mr. Marwan, Thank you so much for your lovely comments and for rating us. Looking forward to welcome you back to our hotel.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam
10/10 Excellent
Yousef
10 Jun 2023
Yousef
Stayed 1 night in Jun 2023
Response from Maricel Valendez on 3 Jul 2023
Dear Yousef, Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management
6/10 Okay
Munirah
3 Jun 2023
Liked: Cleanliness
Munirah
Response from Maricel Valendez on 5 Jun 2023
Dear Munirah, Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management
4/10 Poor
Ranjana
29 May 2023
Ranjana
Stayed 1 night in May 2023
Response from Maricel Valendez on 19 Jun 2023
Dear Ranjana, Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management
6/10 Okay
Mohammed
21 May 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Great hotel, however the dining experience but was a challenge the hotel has become to commercialised and busy
Mohammed
Stayed 3 nights in May 2023
Response from Maricel Valendez on 22 May 2023
Dear Mohammed,Thank you for your feedback. We sincerely apologize for the experience you had during your visit.We hope to welcome you back to rectify your experience with us.Kind regards,Maricel ValendezPA to the GMMina A'Salam
Staff very friendly. great facility. great location. wonderful upgrade
Zaven
Stayed 3 nights in Apr 2023
Response from Maricel Valendez on 17 Apr 2023
Dear Zaven Thank you so much for your feedback. Looking forward to welcome you back soon.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam
Excellent location, elegant, modern and sobre decor, great food, great beach, excellent service and friendly and competent sraff
Roupen
Stayed 4 nights in Apr 2023
Response from Maricel Valendez on 17 Apr 2023
Dear Roupen, Thank you so much for your very nice feedback. Looking forward to welcome you back soon.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam
4/10 Poor
Dmitry
25 Mar 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have some issues every day. We don’t smoke and our neighbors smoked a lot and we feel like somebody was smoking in our room
Dmitry
Stayed 6 nights in Mar 2023
Response from Maricel Valendez on 28 Mar 2023
Dear Mr. Dmitry,Thank you so much for your comment. Rest assured that your comment will reach the relevant team for action.Looking forward to welcome you back soon.Kind regards,Maricel ValendezPA to the GMMina A'Salam
4/10 Poor
Lovell
Travelled with family
12 Mar 2023
Did not receive the VIP benefit upgrade. Room was so simple and does not feel a 5 star hotel room. Restroom toilet was malfunctioning and the sink was clogged. Not even close to The Palace hotel downtown on where we previously stayed. Not worth what I paid for.
Lovell
Stayed 6 nights in Mar 2023
Response from Maricel Valendez on 13 Mar 2023
Dear Ms. Lovelle,Thank you so much for your feedback. Please rest assured that we will look into your comments and will address it immediately.Looking forward to welcome you back soon to rectify your experience with us.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam