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Reviews of Mandarin Oriental, Doha

5 out of 5
Mandarin Oriental, Doha
Barahat Msheireb Street, Downtown, Doha

Reviews

9.8

Exceptional

Rating 10 - Excellent. 89 out of 96 reviews" "
Rating 8 - Good. 6 out of 96 reviews" "
Rating 6 - Okay. 0 out of 96 reviews" "
Rating 4 - Poor. 0 out of 96 reviews" "
Rating 2 - Terrible. 1 out of 96 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shahinoor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Olatinuke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to be in with very good service.
Stayed 3 nights in Mar 2024
Response from Thomas Kinsperger - General Manager on 31 Mar 2024
Dear GuestIt was our great pleasure to have welcomed you as our guest at Mandarin Oriental, Doha. Thank you for a great review and recognition of our colleagues.We are truly grateful for your kind compliments, and I look forward to sharing your feedback with our colleagues as I am sure this will further motivate them to achieve our mission to delight and inspire our fans at every opportunity.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Thomas Kinsperger - General Manager on 31 Mar 2024
Dear Guest,We greatly value your rating for your recent visit to Mandarin Oriental, Doha. Your feedback is instrumental in our ongoing efforts to enhance our services. If there are any aspects you'd like to highlight or areas where we can improve, please don't hesitate to provide more details.We look forward to welcoming you back for an even better experience.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Probably the best hotel we’ve ever stayed in! The service was over the top. More than one person walked us to wherever we were going or went out of their way to make sure we had everything we needed. The general manager spoke to us on several occasions and spent time with us. Our room was gorgeous and the hotel location was ideal. We enjoyed walking to the souk.
Stayed 3 nights in Feb 2024
Response from Thomas Kinsperger - General Manager on 15 Feb 2024
Dear Mrs. CannavaThank you for your great review about your stay at Mandarin Oriental, Doha and the commendation of our dedicated staff. Your kind words mean a lot to us and serve as a great source of motivation for our team to achieve our mission to delight and inspire our fans at every opportunity. We'll be sure to share your feedback with our colleagues.It was our pleasure to have you as our guest, and we look forward to the opportunity of welcoming you back in the future.

8/10 Good

amani

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Thomas Kinsperger - General Manager on 15 Feb 2024
Dear GuestThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

HAMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Thomas Kinsperger - General Manager on 21 Dec 2023
Dear Mr. HamadThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

HOSUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Thomas Kinsperger - General Manager on 27 Nov 2023
Dear Mr. Hosuk LeeThank you for taking the time to share your experience at Mandarin Oriental, Doha. Your feedback is important to us, and we'd love to hear more about your visit if you have any specific comments or suggestions to share. We're committed to providing the best possible experience for our guests and appreciate your input.We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Zunira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
The best hotel experience I have had. My 2 two year was welcomed with open arms & with lots of surprises waiting for her in the room.
Stayed 4 nights in Oct 2023
Response from Thomas Kinsperger - General Manager on 7 Nov 2023
Dear Mrs. ZuniraThank you for sharing your experiences during your recent stay at Mandarin Oriental, Doha. Your feedback helps us maintain our commitment to delivering exceptional service. We're eager to hear more about what made your stay memorable or any areas where we can improve for your next visit.We hope to see you back with us soon.

10/10 Excellent

Richard, Las Vegas

Travelled with partner
Liked: Amenities
Excellent property and walkable to many sightseeing areas m.
Stayed 3 nights in Oct 2023
Response from Thomas Kinsperger - General Manager on 7 Nov 2023
Dear Mr. RichardThank you for taking the time to share your experience at Mandarin Oriental, Doha. Your feedback is important to us, and we'd love to hear more about your visit if you have any specific comments or suggestions to share. We're committed to providing the best possible experience for our guests and appreciate your input.We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Neil

Stayed 3 nights in Oct 2023
Response from Thomas Kinsperger - General Manager on 16 Oct 2023
Dear GuestThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

Kemal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing this hotel
Stayed 4 nights in Oct 2023
Response from Thomas Kinsperger - General Manager on 16 Oct 2023
Dear GuestThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Amazing.i.was spellbound
Stayed 2 nights in Sep 2023
Response from Thomas Kinsperger - General Manager on 9 Oct 2023
Dear Mr. MohamedThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

8/10 Good

Sandra, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service to details, from all the staff
Stayed 2 nights in Aug 2023
Response from Thomas Kinsperger - General Manager on 28 Aug 2023
Dear GuestIt was our great pleasure to have welcomed you as our guest at Mandarin Oriental, Doha. Thank you for a great review and recognition of our colleagues.We are truly grateful for your kind compliments, and I look forward to sharing your feedback with our colleagues as I am sure this will further motivate them to achieve our mission to delight and inspire our fans at every opportunity. Yours sincerely

10/10 Excellent

abdulaziz

Stayed 2 nights in Jul 2023
Response from Thomas Kinsperger - General Manager on 7 Aug 2023
Dear Mr. Abdulaziz Thank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Thomas Kinsperger - General Manager on 16 Jul 2023
Dear GuestThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

Noof

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel everything was perfect looking forward to staying here again
Stayed 3 nights in Jun 2023
Response from Thomas Kinsperger - General Manager on 4 Jul 2023
Dear GuestThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

Asma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Thomas Kinsperger - General Manager on 4 Jul 2023
Dear GuestThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

Khurelbaatar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best MO, and 5 star hotels I have neen in. Staffs are professional and friendly.
Stayed 2 nights in May 2023
Response from Thomas Kinsperger - General Manager on 21 May 2023
Dear GuestIt was our great pleasure to have welcomed you as our guest at Mandarin Oriental, Doha. Thank you for a great review and recognition of our colleagues.We are truly grateful for your kind compliments, and I look forward to sharing your feedback with our colleagues as I am sure this will further motivate them to achieve our mission to delight and inspire our fans at every opportunity. Yours sincerely

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful in all ways the staff where absolutely brilliant a great experience
Stayed 3 nights in Apr 2023
Response from Martin Schnider - General Manager on 26 Apr 2023
Dear GuestIt was our great pleasure to have welcomed you as our guest at Mandarin Oriental, Doha. Thank you for a great review and recognition of our colleagues.We are truly grateful for your kind compliments, and I look forward to sharing your feedback with our colleagues as I am sure this will further motivate them to achieve our mission to delight and inspire our fans at every opportunity. Yours sincerely

10/10 Excellent

Rita Gail

Stayed 4 nights in Apr 2023
Response from Martin Schnider - General Manager on 4 May 2023
Dear GuestThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

8/10 Good

Asillah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at the hotel. However, there was an incident that was very embarrassing.
Stayed 2 nights in Mar 2023
Response from Mai Mortaja - Public Relations Manager on 5 Apr 2023
Dear GuestThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours sincerely

10/10 Excellent

Denise

Stayed 2 nights in Mar 2023
Response from Martin Schnider - General Manager on 19 Mar 2023
Dear GuestThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

Mohammed

Travelled with family
Stayed 1 night in Feb 2023
Response from Martin Schnider - General Manager on 19 Mar 2023
Dear GuestThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

Zainab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Martin Schnider - General Manager on 19 Mar 2023
Dear GuestThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Solid 5 Star in Doha
Doha is a neat place to visit but it can be confusing which hotel to stay at. 5 star properties are everywhere, as is their pricing. If you want an absolutely perfect location, spotless property, with some of the best food in town - MO is it. Very good value for the dollar (admittedly expensive but you can spend twice as much and get less).
Stayed 2 nights in Jan 2023
Response from Martin Schnider - General Manager on 23 Jan 2023
Dear Mr. PeterThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Everything was done to its perfection!
Stayed 1 night in Jan 2023
Response from Martin Schnider - General Manager on 18 Jan 2023
Dear Mr.MarcoThank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely

8/10 Good

Farhan

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Customer Service
I had a great experience from beginning to end. The staff really went above and beyond to make my stay comfortable. I felt safe and pampered as a solo female traveler. This was my first time in Qatar and it definitely made me want to come back! And it didn't hurt that we were only a few minute walk away from the Souq Waqif as well! This hotel is highly recommended!
Stayed 2 nights in Oct 2022

10/10 Excellent

Finance Department

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and team
Just amazing
Stayed 1 night in Aug 2022

10/10 Excellent

fhadah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Martin Schnider - General Manager on 24 Oct 2022
Dear GuestThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

10/10 Excellent

Abdulrahman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary..
Excellent all around. We have enjoyed our stay in this extraordinary hotel in Doha. I thank everyone of the staff and wish them best of luck.
Stayed 3 nights in Jun 2022
Response from General Manager on 20 Jul 2022
Dear Mr Abdulrahman Thank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely Martin Schnider General Manager

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place !! Checking in was also excellent. In particular one of the employees here at Mandarin Oriental (Neele) was exceptional.
Stayed 1 night in Jun 2022
Response from Martin Schnider - General Manager on 24 Oct 2022
Dear GuestIt was our great pleasure to have welcomed you as our guest at Mandarin Oriental, Doha. Thank you for a great review and recognition of our colleagues.We are truly grateful for your kind compliments, and I look forward to sharing your feedback with our colleagues as I am sure this will further motivate them to achieve our mission to delight and inspire our fans at every opportunity. Yours sincerely

10/10 Excellent

Richard

Stayed 1 night in Jun 2022
Response from General Manager on 20 Jul 2022
Dear Mr Richard Thank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely Martin Schnider General Manager

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel in the Middle East
The Mandarin Oriental is a great hotel Brand Everywhere in the World but without any doubt the Mandarin Doha is the best hotel in the city, the best service in the Middle East and one of the best Mandarin properties in the world. We are extremely impressed with the courtesy, warmth, professionalism, diligence and efficiency of all of its staff, from management, restaurants, front desk, or housekeeping. A note on housekeeping: it’s the forgotten and invisible department in so many hotels in the world. In the Mandarin housekeeping is exceptional, flawless and always with a smile and warm words. I would also like to congratulate the members of the food and beverage team, all of them, Mosaic, Laing or Amber bar. I have never seen such a level of service and cuisine in an all day dining anywhere in the world. Our warmest congratulations from two unconditional fans.
Stayed 10 nights in May 2022
Response from General Manager on 15 Jun 2022
Dear Professor Gustavo It is our pleasure to have welcomed you as our guest at Mandarin Oriental, Doha. Thank you for your great review and recognition of our colleagues. We are truly grateful for your kind compliments, and I look forward to sharing your feedback with our colleagues as I am sure this will further motivate them to achieve our mission to delight and inspire our fans at every opportunity. Yours sincerely Martin Schnider General Manager

10/10 Excellent

Ateeq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
We’ve stayed at many 5* hotels but this was definitely the best one yet! Staff so great and go above and beyond. They were so nice to do our room nicely for a specially occasion and the turn down service was excellent. Our room was upgraded and it was really great with amazing views and a balcony. Pool was amazing temperature and usually empty. Locations great from all main things. We could easily walk to Souk. Would return 100%.
Stayed 7 nights in May 2022
Response from Martin Schnider, General Manager on 16 Jun 2022
Dear Mr Ateeq It is our pleasure to have welcomed you as our guest at Mandarin Oriental, Doha. Thank you for your great review and recognition of our colleagues. We are truly grateful for your kind compliments, and I look forward to sharing your feedback with our colleagues as I am sure this will further motivate them to achieve our mission to delight and inspire our fans at every opportunity. Yours sincerely Martin Schnider General Manager

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Matee UL Rehman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience and enjoy at all
Stayed 3 nights in Apr 2022

10/10 Excellent

Ahmed, Solon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without a doubt, it’s the best of the best.
Stayed 3 nights in Apr 2022

10/10 Excellent

Muath, Manama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fascinating rooms and interior. Area surrounding the hotel is astonishing.
Stayed 3 nights in Mar 2022

10/10 Excellent

Ali Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were all extremely friendly and helpful. The room and amenities were excellent also. The only thing that wasn't to my liking was the bed. I stayed in room 601 and found the bed and pillows to be sub par unfortunately making my otherwise amazing stay less magical.
Stayed 2 nights in Mar 2022

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Customer
Wonder hotel in a perfect location
Stayed 1 night in Jan 2022

10/10 Excellent

mohammed

Stayed 1 night in Jan 2022

10/10 Excellent

loolwah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2021

10/10 Excellent

ABDULLAH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Naaser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long Stay
I had initially planned to stay in the Mandarin Oriental in Doha for 10 nights and ended up extending my trip for a total stay of 16 nights. The rooms are very nice and comfortable making it very easy to stay on for an extended period of time. The housekeeping services were outstanding, and the hotel guest relations manager went above and beyond to make sure the room was cleaned twice a day. The area of the hotel is very lively, and there are lots of nice restaurants and boutiques right outside the hotel so walking around the area was nice to do. The only thing which was disappointing was the lack of care when it came to giving their guests small extras such as a box of chocolates, a fruit basket or a welcome note. Having stayed at Mandarin Oriental in many countries, this was the one thing that shocked me especially as a guest who stayed for an extended period of time. In the past I’ve always received either a room upgrade, a free breakfast or discount on services in the hotel and I think that’s one thing they can improve on in relation to the care towards their guests. Overall the hotel is very beautiful and I extremely enjoyed my stay.
Stayed 5 nights in Oct 2021

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thing that sets the best hotels apart is the quality of the staff. I stay in many hotels all over the Middle East and I have to say I have never experienced such consistently exceptional service from every staff member as I did at the Mandarin Oriental Doha. It was first class service and you are made to feel very welcome and special. The thing about service in the Middle East is that every top hotel has friendly and lovely staff. But many deliver the service at a superficial level. You can tell they have been trained to say nice things. But the difference at MO Doha is that they don’t just say it, they all really mean it and care about giving you the best possible experience. Well done Mandarin Oriental Doha. So very impressed.
Stayed 3 nights in Oct 2021

10/10 Excellent

Hassan a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Martin Schnider, General Manager on 16 Feb 2021
Dear Mr Hassan Thank you for the great review of Mandarin Oriental, Doha. We are glad that you enjoyed your experience and hope to welcome you back soon. Yours sincerely

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed our honeymoon in this hotel for a few days and we had such a lovely time. The location is perfect, less than 15 minutes From souq waqif.The staff are very friendly, happy, attentive, helpful, you really do not need to lift a finger. The food is amazing, we ate in the hotel everyday as there really was no need to go anywhere else. The menu is so extensive the choice is almost too much, but whatever you choose you won't be disappointed.I would have no hesitation to return to this hotel.
Stayed 3 nights in Jan 2021
Response from Martin Schnider, General Manager on 10 Feb 2021
Dear Guest Thank you for the great review of Mandarin Oriental, Doha and the recognition of hotel's location, service and dining offerings. We are delighted to hear that you had a pleasant stay and look forward to welcoming you back soon. Yours sincerely

10/10 Excellent

Eman

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Walid El Etriby on 2 Feb 2021
Dear Ms Eman Greetings from Mandarin Oriental, Doha. Thank you for reaching us to share your feedback. We are delighted to hear your that you have enjoyed your stay with us and look forward to welcoming you once again in the near future. Wishing you a great day ahead! Kind Regards Reservations Department