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Reviews of The Originals Relais, Le Verger des Châteaux

3 out of 5
The Originals Relais, Le Verger des Châteaux
2 Route Romaine, Dieffenthal, Bas-Rhin

Reviews

8.2

Very good

Rating 10 - Excellent. 82 out of 226 reviews" "
Rating 8 - Good. 97 out of 226 reviews" "
Rating 6 - Okay. 33 out of 226 reviews" "
Rating 4 - Poor. 12 out of 226 reviews" "
Rating 2 - Terrible. 2 out of 226 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

FEI

Disliked: Staff & service, amenities, property conditions & facilities
We picked this property as its unique South France countryside character. Location is great. However, we are disappointed with this stay. First their customer service never gets through. I called multiple times at different time of the day want to confirm how late we can check in. 2ndly, at checkin, we were informed about the breakfast. I double checked if our breakfast is included as it is not clear on the booking. I was told yes it is. I’m not a big fan of French hotel breakfast, as it is included. We rose early ( we r late risers) to eat it. They provided baguette, cheese apple milk and coffee… We only had a piece of bread and coffee. At checkout we were forced to pay additional

8/10 Good

Blandine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay but a bit far from the city center
Stayed 1 night in Dec 2023

10/10 Excellent

Jordan

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Jane

Stayed 1 night in Aug 2023

10/10 Excellent

STEPHEN

Stayed 1 night in May 2023

10/10 Excellent

maria carolina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

8/10 Good

Martins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realy welcoming and relaxed atmosphere. Vinery mountain views from the windoes. Rooms with small balconies. Next to many smal town and castles.
Stayed 1 night in Aug 2021

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel located in the Alsatian countryside. The drive to the property winds through lovely vinyards and villages. The view of Haut-Koenigsbourg is beautiful.
Stayed 1 night in Dec 2019

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous
As always consistently good lovely food
Stayed 1 night in Jan 2019

6/10 Okay

The

Liked: Cleanliness, property conditions & facilities, room comfort
Minus for ordinary breakfast. Limited selection, no ham.
Stayed 1 night in Sep 2018

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Views
ABSOLUTELY wonderful. The room was quaint.. the views spectacular.. the area breathtaking. Love the Alsace region!
Stayed 1 night in Jun 2018

8/10 Good

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Hipskier, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel shame restaurant closes early
Stayed 1 night in Jan 2018

10/10 Excellent

Hipskier, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Very comfortable

10/10 Excellent

hipskier, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super family hotel
Perfect

8/10 Good

Laszlo, Frankfurt

Liked: Cleanliness, room comfort
Nice hotel, problems in Restaurant
The hotel is nice, quiet and beautifull location, the rooms are ok. Not so the restaurant. Three of the six meat main courses were not available at 8.30 pm on a Thursday evening, among them the steak with french fries. In the middle of France! Slow service. Annoying. The tarte flambee was burned at the sides.

8/10 Good

r, Newcastle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One night in the country
Stopped one night on Wednesday arrived around 6pm saw a group Of people who also saw us sitting and smoking outside found no one on the reception note said go to the bar no one there waited around. 5 mins I walked through the restaurant could see that the group of people where the staff sitting outside having a break another 5 mins later someone came saw our booking and gave us a key and a quick this is for that etc and left we moved into our room which was in the loft it was big and spacious came down before dinner and asked could we get a table was told go to reception went but no one there came back to waitress and was told no fully booked could see I was a little pit out and said look try village down road offered to ring another place for a reservation . Whilst i appreciated the gesture I was sure there was space for us even in the bar the kids where past hungry and bedtime and we just wanted to sit and relax after a busy day drove to another town lovely pretty place everything looked closed or full so ended up driving to selestat 6 km away and having to find macdonalds because kids where in melt down now Not the relaxing might I thought I booked in the country

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was cute and the room we stayed in was very cozy with lots of room for the kids to move around. It's located right next to a vineyard, and the restaurant downstairs was amazing with the kiddos.

8/10 Good

Mia Heng, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful Vineyard Stay.
Wonderful stay surrounded by vineyards. Beautiful sun rise n sun sets. Will definitely stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Lynne, Australia

Liked: Cleanliness, property conditions & facilities
Quaint building.
We were excited to see our quaint hotel. However, our welcome was less than enthusiastic, and our room, while clean, was not overly comfortable. The sloped ceilings made sleeping on the single bed difficult, as moving meant hitting the head! Breakfast was basic, and there were no tea or coffee making facilities in the room.

6/10 Okay

David and Jodie, NZ

Liked: Cleanliness
Le Verger Des Châteaux
Off the beaten track. Bed exceptionally uncomfortable for someone over 5'10". No coffee making facilities at all. Very disappointing and very expensive to buy at the restaurant downstairs. Restaurant expensive for families and due to location, a long way to other places to eat.

8/10 Good

Göran

Liked: Cleanliness, staff & service, room comfort
Nice stay
A nice and comfortable stop over in Alsace. Nice personell and good comfort. Restaurant was a big plus since you are a little off. But right on the wine road. Great with a dog. Perfect location for taking in all surrunding sites with ease.
Stayed 2 nights in Jan 2024

8/10 Good

Nikolai

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Allan Behrendt

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Flot - men trænger til en Update
Hotellet ligger flot og omringet af vinmarker. Det er et ældre hotel, men det er hyggeligt. Dog så er sengene på værelserne også gamle træ himmelsenge, som man sov i for 50 år siden. Vores seng (vær 34) var for kort og så knirkede sengen så meget at vi endte med at smide madrasserne ned på gulvet for at kunne sove. Service og venlighed er helt i top - men der mangler komfort i forhold til andre hoteller
Stayed 3 nights in Jul 2023

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

PATRICIA

Stayed 1 night in Jun 2023

6/10 Okay

ADRIEN

Liked: Cleanliness, staff & service, property conditions & facilities
Chambre non insonorisé et sans rideau ocultant. Je suis tres decu de la pretation ayant payé 100€ la nuit. Mauvaise qualite de sommeil
Stayed 1 night in May 2023

8/10 Good

Lara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buon rapporto qualita prezzo
Stayed 1 night in Apr 2023

10/10 Excellent

Jakub

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Very nice and clean place, ideally located, not invoicing any crazy extras (like many hotels around) but just what expected.
Stayed 1 night in Jan 2023

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Jean-Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Lennart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En enkel pärla.
Ljuvlig miljö mitt bland vingårdar utom hörhåll från motorvägar. Jättefin balkong/uteplats.
Stayed 1 night in Jun 2022

8/10 Good

nathalie

Liked: Cleanliness, property conditions & facilities, room comfort
Charmant hôtel
Très bel endroit. La chambre grande, propre et bien décorée Un bémol sur le petit déjeuner : la personne qui s’en occupait était plus que désagréable au contraire des autres membres du personnel. Le petit déjeuner est à éviter : rapport qualité prix : décevant
Stayed 1 night in May 2022

8/10 Good

nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
belle decouverte
Tres bon sejour belle decouverte .Hotel situé au calme au milieu des vignes et tres bon restaurant
Stayed 1 night in Feb 2022

10/10 Excellent

Djamel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un chambre spacieuse, normalement on entend rien sauf que malheureusement la dernière nuit, j'entendais qu'on bougeait les lits et c'est dommage, mais cela n'empêche pas que le séjour a été agréable.
Stayed 2 nights in Jan 2022

10/10 Excellent

CHUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can enjoy lovely Alace.
Easy to acces to parking lot. Kindly staffs. Room enough space. I will definitly stay again.
Stayed 1 night in Jan 2022

10/10 Excellent

Annick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Chambre très agréable et propre, vue superbe sur les vignes et monuments, superbe décoration, repas délicieux, personnel très sympathique et pro, au calme, parking juste à côté
Stayed 1 night in Nov 2021

8/10 Good

Yannick

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bonne restauration, un peu bruyant
Chambre spacieuse, état bon, poussière au sol dans la salle de bain, mal insonorisé, on entend les chaises du restaurant situé deux étages plus bas. Petit déjeuner excellent très copieux, très bon restaurant avec service impeccable
Stayed 1 night in Oct 2021

10/10 Excellent

fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
trés bien
Tout a été tres bien . l'accueil , le personnel , la situation ... le seul bémol est d'avoir eu un chambre située au dessus de la salle de restaurant ... un vacarme quand on bouge les chaises peut être pendant le nettoyage de la salle le soir ...
Stayed 1 night in Sep 2021

8/10 Good

Anna

Liked: Cleanliness
Stayed 2 nights in Sep 2021

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil, L'Hotel a mis en place toutes les mesures nécessaires pour lutter contre le Covid. pour le diner, le choix du plateau repas était très bien.
Stayed 1 night in Mar 2021

10/10 Excellent

jean-michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020