On the beach, white sand, beach towels, beach bar
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Reviews of The Crane Resort

4.5 out of 5
The Crane Resort
Crane, Diamond Valley, St. Philip

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1004 reviews" "
Rating 8 - Good. 269 out of 1004 reviews" "
Rating 6 - Okay. 96 out of 1004 reviews" "
Rating 4 - Poor. 52 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Yoshira A Suarez

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I think the rooms are clean and the property is kept clean but the staff service is average and the property is outdated. Minimum entertainment and pretty far from the main town.
Stayed 7 nights in May 2024

8/10 Good

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Crane Barbados on 24 May 2024
Thank you for sharing. We're happy that you enjoyed your recent stay with us.It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Crane Barbados on 24 May 2024
Thank you for sharing. We're happy that you enjoyed your recent stay with us.It was our pleasure to host you and we hope to welcome you again in the future.

6/10 Okay

Catherine

Travelled with partner
Disliked: Staff & service, property conditions & facilities
A hotel that seems to concentrate on selling timeshare. Our bedroom tired and dated. Lots of staff in resort but not in right roles. Bad service in restaurant and lack of staff around pool. Swiming pools needed cleaning (green scum) with missing tiles and scaffolding erected in main pool with repairs needed to bridge dividing two pools. Just not great.
Stayed 10 nights in May 2024
Response from Crane Barbados on 24 May 2024
Thank you for your feedback. We apologize for the inconsistencies you experienced during your stay. Please be assured we have noted your concerns and will discuss these with the team for improvement. We strive to provide a high-quality experience for all our guests, and your feedback will help us improve. We hope to have the opportunity to welcome you back and provide a much better experience in the future.

10/10 Excellent

YASEER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful location, everything was fantastic. Transportation was readily available and the local food and market was great. Amazing beaches all along the island and great people. There was an influx of seaweed on this side of the island which made it hard to go into the water, but it was also a reason to explore other parts of the island. We would definitely consider coming back here soon.
Stayed 6 nights in May 2024
Response from Crane Barbados on 24 May 2024
Thank you for sharing. We're happy that you thoroughly enjoyed your recent stay with us.It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Rayaz

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Crane Barbados on 24 May 2024
Thank you for sharing. We're thrilled that you enjoyed your recent stay with us.It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! The resort was big but arranged well and had everything you'd want
Stayed 10 nights in May 2024
Response from Crane Barbados on 24 May 2024
Thank you for sharing. We're happy that you enjoyed your recent stay with us.It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

James

Liked: Property conditions & facilities
The Crane is a perfect vacation spot. We got married at The Crane, on a cliff overlooking the blue water and the Crane tropical gardens and infinity pools!
Stayed 2 nights in May 2024
Response from Crane Barbados on 24 May 2024
Thank you for sharing! Congratulations on your recent nuptials. We're thrilled that you thoroughly enjoyed your experience with us.It was certainly our pleasure to host you and we hope to welcome you again in the future to create more memories with us.

10/10 Excellent

James

Liked: Property conditions & facilities
The Crane is a tropical oasis, its quiet and well kept. The staff is friendly and professional. The views of the blue water are breathtaking. The beach is uniquely beautiful and accessible.
Stayed 14 nights in Apr 2024
Response from Crane Barbados on 23 May 2024
Thank you for sharing. We are thrilled to note that you enjoyed your recent stay with us. It was certainly our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the shower got hotter.
Stayed 6 nights in May 2024
Response from Crane Barbados on 24 May 2024
Thank you for sharing. We're happy to note that you enjoyed your stay with us.Please note that we have noted your suggestion for improvement and will discuss it with the team.It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only thing I did not like is how the handled the blackout we had they would not even give us batteries for the flashlight that was in the room you couldn’t talk to anyone or move us to another hotel they were not accommodating about the whole situation and the manager was no where to be found but thank god the lights came back on 2 hours later
Stayed 4 nights in May 2024
Response from Crane Barbados on 23 May 2024
Thank you for your feedback. We are happy to note that you enjoyed your stay with us. We are disappointed to learn the area that fell short. Please accept our apologies. Please be assured that your comment has been noted and we will address it with the team to improve our response in the future.It was our pleasure to host you and we hope to welcome you again in the future.

6/10 Okay

Geoffrey

Travelled with partner
Liked: Amenities
Felt average, nothing special. Be mindful that repairs and construction are currently being done on site, hence noisy at times
Stayed 4 nights in May 2024
Response from Crane Barbados on 8 May 2024
Thank you for your review. We are disappointed that your stay did not meet our usual standard. We hope to welcome you in the future to enjoy a true Crane experience.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was fantastic! The waitstaff were wonderful! We ate at all locations, all very nice, especially the 1887 and the Grove….The concierge desk was a bit unfriendly. I only went there twice, but maybe a welcoming smile would be nice. The check in was great! Great property overall!
Stayed 7 nights in Apr 2024
Response from Crane Barbados on 8 May 2024
Thank you for sharing this review and for your kind words regarding our housekeeping and waitstaff. We're delighted to hear that you enjoyed dining at all our locations, especially Bar 1887 and The Grove. Please be assured we have noted your suggestion for improvement and we will discuss with the relevant teams. We're glad you had a great check-in experience and overall enjoyed our property. We hope to welcome you back soon!

4/10 Poor

Sariann

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Crane Barbados on 8 May 2024
We're disappointed to learn your stay fell short of expectations. Please accept our apologies for any inconsistencies experienced.We hope to get the opportunity to host you for a true Crane experience in the future.

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024
Response from Crane Barbados on 13 May 2024
Thank you for sharing. It was certainly our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Yogendran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall its a good Resort to have relaxed days .
Stayed 5 nights in Apr 2024
Response from Crane Barbados on 30 Apr 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quiet getaway and very private.
Stayed 7 nights in Apr 2024
Response from Crane Barbados on 30 Apr 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Louis

Stayed 3 nights in Apr 2024
Response from Crane Barbados on 24 May 2024
Thank you for sharing. We're happy that you enjoyed your recent stay with us.It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Srdjan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Crane Barbados on 13 May 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Crystal, Brampton

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean. Beautiful grounds.
Stayed 5 nights in Apr 2024
Response from Crane Barbados on 26 Apr 2024
Thank you for your review. We hope to welcome you again in the future.

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself is quite large so that's not for everyone. The rooms are beautiful and seem to all have gorgeous views, even our "garden view" room showed ample ocean through the trees. The room we got - which might have been upgraded? - had two bathrooms AND a washer/dryer. Very nice! The water is wild on this side so taking some walking/driving trips to calmer seas is a good idea.
Stayed 1 night in Apr 2024
Response from Crane Barbados on 26 Apr 2024
Thank you for sharing your review. It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Terri

Stayed 1 night in Apr 2024
Response from Crane Barbados on 13 May 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Loraine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love The Crane staff are lovely
Stayed 6 nights in Apr 2024
Response from Crane Barbados on 17 Apr 2024
Thank you for sharing! We are thrilled that you thoroughly enjoyed your stay with us. It was certainly our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Crane Barbados on 8 May 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crane is approximately 20 minutes from airport. But, not convenient to Bridgetown or Oristens. The registration desk employees were accommodating but the concierge’s weren’t as accommodating as I would have appreciated. I would I liked more assistance in planning a week of activities. The suite was LARGE, but not super clean. The resort workers were very friendly and pleasant. I prefer a resort closer to area of town. Also if I were a single woman, I wouldn’t like walking the resort grounds after dark. The center of resort is ok after dark but walking the distance to your building is isolated. The L’Azure Restaurant is beautiful & food was very good. The waves on that side of island are extremely rough on the beach. There are cute little monkeys walking the sidewalks in the early morning.
Stayed 3 nights in Apr 2024
Response from Crane Barbados on 12 Apr 2024
We appreciate your detailed feedback and regret any inconvenience you experienced during your stay. Please be assured that we have noted and will address your concerns. We're glad to hear you enjoyed the spacious suite and our friendly staff. We hope you'll consider giving us another opportunity to exceed your expectations in the future. Thank you for choosing The Crane.

6/10 Okay

Matt

Travelled with family
Disliked: Staff & service, amenities
Staff was unfriendly and the cafe was rarely stocked w breakfast food - they wanted everyone to attend the $80 breakfast buffet!
Stayed 5 nights in Apr 2024
Response from Crane Barbados on 9 Apr 2024
Thank you for sharing your feedback. We're sorry to learn about your experience, as providing exceptional service is very important to us. Please be assured your feedback will be shared with our team for improvement. We hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Yuddhistra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crane Barbados on 26 Apr 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

6/10 Okay

Amanda

Travelled with group
Disliked: Staff & service, amenities
Meh. Service wasn’t great. It’s ok, but not worth the money at all. Expensive dining. Ran out of towels. In room and beach towels. Line up for over an hour to get a cappuccino. Empty dessert displays. Waited 45 minutes to get a menu in one of the restaurants- finally just got it my own. I totally get “bajan time” but this is the extreme for a hefty price paid. Zero Expedia benefits. Rooms were clean… just no towels. Some days you don’t get a room clean unless you call 8 times. lol! Laid back. Beautiful beach. No removal of seaweed. Nice ocean breezes.
Stayed 2 nights in Mar 2024
Response from Crane Barbados on 2 Apr 2024
Thank you for sharing your feedback with us. We apologize for the service shortcomings you experienced during your stay. Your comments have been duly noted and we will take immediate steps to address the issues you've raised. We appreciate your patience and understanding and hope for the opportunity to provide you with a more seamless and enjoyable experience in the future.

6/10 Okay

Allan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Property is very beautiful, especially the beach. The first room I had only had one small mirror in the bathroom. The second room better but right outside the room all day and night was a maintaince pipe or something making noise and long time to get warm or hot shower going.
Stayed 4 nights in Mar 2024
Response from Crane Barbados on 2 Apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the beauty of our property, particularly the beach. However, we apologize for the inconveniences you experienced. Rest assured, we'll investigate these issues promptly to ensure a more comfortable stay for our future guests. We appreciate your valuable input and hope to welcome you back for an improved experience in the future.

8/10 Good

DONNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful location with wonderful staff. The decor is a bit datef
Stayed 14 nights in Feb 2024
Response from Crane Barbados on 26 Mar 2024
Thank you for your feedback. It was our pleasure to host you and we hope to welcome you again in the future.

2/10 Terrible

Stephanie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Beautiful property which needs improvements with basic amenities. Towels were lacking / minimal. One evening we got irritated as we werent able to shower in time for a 6pm dinner engagement. Towels were not left in the room. One fork and a cup was supplied in the kitchenette which is insufficient. The significant issue though which would make me not return to this property is the fact that instead of front desk telling me that i had resort credit, the rep told me that breakfast was included in my package which is two totally. different things. I racked up underutilized charges based on someone's inability to communicate efficiently. When this mistake was brought to the attention of the front desk and their guest relations, I was told they would look into it and get back to me. They never did... i really felt duped. Im returning with friends for Jazz festival and i know where i wont be staying!
Stayed 5 nights in Mar 2024

10/10 Excellent

Alyza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Staff was friendly, welcoming and offered exceptional service and recommendations for things to do. Suites were clean. Property was well maintained and beautiful. Dining options on the property were versatile and delicious.
Stayed 4 nights in Mar 2024
Response from Crane Barbados on 22 Mar 2024
Thank you for sharing this wonderful review. We are thrilled that you thoroughly enjoyed your stay with us.It was certainly our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Franca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet and perfect for a getaway However beach on this side of the island was very rough in March and not able to swim. Also it is far from local restaurants so really need a car to move around.
Stayed 5 nights in Mar 2024
Response from Crane Barbados on 20 Mar 2024
Thank you for your feedback. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Tonee

Stayed 4 nights in Mar 2024
Response from Crane Barbados on 8 Apr 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Will return
Stayed 6 nights in Mar 2024
Response from Crane Barbados on 20 Mar 2024
Thank you for sharing! It was our pleasure to host you and we look forward to welcoming you again in the future.

10/10 Excellent

Polina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Wonderful beach. Highly recommend it.
Stayed 6 nights in Feb 2024
Response from Crane Barbados on 20 Mar 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Erica

Liked: Cleanliness, amenities, property conditions & facilities
The Crane is a beautiful property. It is unfortunate the beach is not swimmable. Service was extremely slow at all of the restaurant at the beach, and near the pools. For the price I expected service to be better. Overall a good stay, would return. I would highly recommend a rental car for those wishing to explore the island.
Stayed 2 nights in Mar 2024
Response from Crane Barbados on 22 Mar 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found The Crane to be a beautiful property and that you had an overall good stay. We apologize for any inconveniences you experienced. Your comments are valuable to us and we will strive to improve in these areas.It was our pleasure to host you and we hope to welcome you back again in the future.

8/10 Good

Claude

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with pluses and minuses ?
Stayed 14 nights in Feb 2024
Response from Crane Barbados on 8 Mar 2024
Thanks for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Nasim A

Stayed 7 nights in Mar 2024
Response from Crane Barbados on 2 Apr 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Giselle

Stayed 1 night in Feb 2024
Response from Crane Barbados on 26 Mar 2024
Thank you for sharing. We are thrilled that you thoroughly enjoyed your stay with us. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Crane!!
Stayed 8 nights in Feb 2024
Response from Crane Barbados on 6 Mar 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Lynn

Stayed 7 nights in Feb 2024
Response from Crane Barbados on 20 Mar 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Staff & service, amenities
The pools were in bad shape. I feel that more effort should be made to improve pool conditions given the uncontrollable aspects of the beach (rough waves and excessive seaweed). Service in the resort restaurants was very slow but the fantastic service from everyone we interacted with more than made up for it. But be ready to wait 1 hour or more for your meal!!
Stayed 7 nights in Feb 2024
Response from Crane Barbados on 6 Mar 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of the pool. Please be assured that this was a rare occurrence. However, we are pleased to share that the pool has been restored. We appreciate your kind words regarding our staff's service. They are true examples of Bajan hospitality.It was our pleasure to host you and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Debbie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Both rooms I checked into was disgusting, the bed was dirty and smelly and floor was dirty and i had to have them come and cleaned the room again. Staff was very rude at concierge and front desk
Stayed 1 night in Feb 2024
Response from Crane Barbados on 6 Mar 2024
Thank you for your feedback, as it is important to us. We apologize for the disappointing experience you had during your stay. This does not reflect the standard of cleanliness and service we strive to provide. Please be assured we are investigating and addressing these issues with urgency. It was our pleasure to host you and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

AVRIL PATRICIA

Stayed 4 nights in Feb 2024
Response from Crane Barbados on 20 Mar 2024
Thank you for sharing your feedback. It was our pleasure to host you. We hope to have another opportunity in the future to show you a true Crane experience.

10/10 Excellent

MARC

Stayed 1 night in Feb 2024
Response from Crane Barbados on 20 Mar 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Shirley, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security. The staff was very friendly and polite. All request was received and expedited.
Stayed 3 nights in Feb 2024
Response from Crane Barbados on 20 Feb 2024
Thank you for sharing this review. We are thrilled that you thoroughly enjoyed your stay with us, as this is always our aim.It was certainly our pleasure to host you and we hope to welcome you again in the future.

6/10 Okay

Pam

Disliked: Staff & service, property conditions & facilities, room comfort
Limited Experience, But An Indelible One.
JetBlue "delayed" our flight for 24 hours, and we used Hotels.com to find us a spot nearer to the airport than Bridgetown. Despite arriving prior to other stranded people, we waited nearly two hours in the lobby to be told that there were no rooms except one with no air conditioning. What were we supposed to do? It was midnight and we were stuck. The room was warm for sure, with two noisy fans trying to make up for the lack of air. The bed was hard as a rock and the floors were dirty. Service at breakfast was unfriendly and slow, with grackles swooping in on tables from all directions. The food was average. Positives? The property is large and beautifully situated, with the gorgeous sea and many pools as backdrop. Some of the pools were not in service, tho, and there was trash on the property. The water in the pool was hazy, not clear. The hotel's Guest Services manager credited us $$ but I'm not sure how that's going to work since we paid upfront with Hotels.com. Would I ever go back? Probably not, but I can see why others might like it there. Our experience with a dirty, hot room certainly influences that opinion.
Stayed 1 night in Feb 2024
Response from Crane Barbados on 19 Feb 2024
Thank you for your review. We deeply regret the inconvenience you experienced during your stay. It's disheartening to hear about the challenges you faced and we apologize for falling short of your expectations. Your feedback is crucial, and we're addressing the issues raised to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a true Crane experience.

10/10 Excellent

Terrance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort! Food, area, room, pools, staff, and the beach was lovely! Would definitely visit again!
Stayed 4 nights in Feb 2024
Response from Reservations on 19 Feb 2024
Thank you we look forward to welcoming you again in the near future.

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not get our room until 5:40pm staff very unfriendly and rude. Food is very hard to find all restaurants booked room service stated 1:45min minimum for food. Went to the bar only thing available was pizza. Practically inedible this place is at best a 2 star resort and that is being generous. Would not stay here again even if it was free
Stayed 1 night in Feb 2024
Response from Crane Barbados on 19 Feb 2024
Thank you for sharing your this review. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us and we are deeply disappointed to learn that we fell short of your expectations. Rest assured, we will address the issues you raised with our team to ensure such lapses do not occur again in the future. While we understand your reluctance to return to the resort, we do hope you visit our beautiful island again in the future.