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Reviews of The Bay Resort

2.5 out of 5
The Bay Resort
126 Bellevue St., Dewey Beach, DE

Reviews

8.6

Excellent

Rating 10 - Excellent. 301 out of 582 reviews" "
Rating 8 - Good. 181 out of 582 reviews" "
Rating 6 - Okay. 59 out of 582 reviews" "
Rating 4 - Poor. 21 out of 582 reviews" "
Rating 2 - Terrible. 20 out of 582 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Aryn on 22 May 2024
I'm glad to hear you enjoyed your stay at Bay Resort! If you have any feedback or need assistance with anything related to your stay, feel free to let me know.Have a Great Day on Purpose

8/10 Good

kinuyo

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities
Having its own access to the Bay allowed us to chose a quieter area to enjoy the water. Due to our short stay and the weather we were unable to fully enjoy all this properties amenities.
Stayed 1 night in May 2024
Response from Tammy on 13 May 2024
It sounds like you found a peaceful spot to enjoy the water despite the limitations of your stay and the weather. Hopefully, you'll have the chance to return in the future and experience everything the property has to offer. We're glad you were able to make the most of your time here despite the circumstances! If there's anything we can do to enhance your experience next time, just let us know.

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful, I would definitely go back there. There is only 1 thing I did not like, the big dog that woke me at 6am with barking.
Stayed 7 nights in May 2024
Response from Front Desk on 13 May 2024
I heard the big guy as well, being in the pool area didn't help matters as it is so closed in. Thank you for your kind words and we at The Bay Resort look forward to seeing you in the future.

10/10 Excellent

harriet

Stayed 1 night in Apr 2024
Response from Front Desk on 25 May 2024
Thank you for choosing Bay Resort and we hope to see you in the future.

10/10 Excellent

Lisa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and checkout
Stayed 2 nights in Mar 2024
Response from Front Desk on 1 May 2024
Thank you for choosing Bay Resort, we look forward to seeing you on your future get aways.

8/10 Good

Dana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and it being pet friendly,rooms wrre nice layout and clean with comfortable linens and bedding
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
Thanks so much for choosing Bay Resort. We are very happy your stay was comfortable and we look forward to seeing you in the future.

8/10 Good

Deb

Stayed 2 nights in Apr 2024
Response from Front Desk on 16 May 2024
Thank you for choosing Bay Resort, we look forward to seeing you in the future.

8/10 Good

Joseph

Travelled with pets
The stay was very good and only mark against the property is the rooms are a little tired and could use an update. Staff was excellent and location is great. Very accommodating as a dog-friendly hotel.
Stayed 2 nights in Apr 2024
Response from Front Desk on 18 Apr 2024
Thank you for choosing Bay Resort, we hope to see you and your furry friend in the future.

6/10 Okay

Margaret

I have stayed here in the past and had fond memories. Unfortunately the place seems a bit run down since that time. As I visited in March in may be that they were just not ready for guests. I had to ask for the room phone to be connected and for some basic dishes and cookware for the kitchen. I had to move my car because they were power washing the building. The place is still in a pleasant and very convenient spot, and the staff were friendly and did their best. But if they were not ready for guests they should not be advertising. I doubt that I will return.
Stayed 2 nights in Mar 2024
Response from Tammy on 23 Mar 2024
Thank you for taking the time to provide feedback about your recent stay with us. We truly value your loyalty as a returning guest and deeply apologize that your experience did not meet your expectations this time around.We are sincerely sorry for any inconvenience caused by the state of the facilities during your visit. Your comments regarding the condition of the property and the need for improvements have been duly noted, and we are already taking steps to address these issues to ensure a more pleasant stay for our guests in the future.We hope that you will reconsider giving us another chance to exceed your expectations in the future. Should you decide to stay with us again, please don't hesitate to reach out directly, and we will ensure that your next experience with us is nothing short of exceptional.Once again, thank you for sharing your feedback with us. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Trey

Liked: Cleanliness, staff & service
Perfect
Stayed 2 nights in Mar 2024
Response from Tammy on 17 Mar 2024
Thank you for choosing Bay Resort. We are glad to hear that you enjoyed your stay. We hope to see you again.Bay Resort Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tammy on 23 Mar 2024
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay at our hotel. Our team works hard to provide exceptional service. We hope to welcome you back soon for another memorable experience!

8/10 Good

Danielle

Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 2 Nov 2023
Thanks for choosing Bay Resort

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 2 Nov 2023
Thanks for choosing Bay Resort

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Great view of the bay and short walk to local restaurants/bars.
Stayed 2 nights in Oct 2023
Response from Management on 23 Oct 2023
Thank You so Much Can't wait to see you in 2024.Have a Great Day on Purpose

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on 27 Oct 2023
Thanks for the review.

10/10 Excellent

Doreen

Travelled with family
Liked: Amenities
We loved staying here and didn’t want to leave! We had a bayside room with a great view of the bay, birds and sunsets. The beds and pillows are so comfortable. The office staff make check-in and out quick and easy. I highly recommend the Bay Resort.
Stayed 2 nights in Oct 2023
Response from Kelly on 12 Oct 2023
Hi Doreen! Thank you for your kind words! It was a pleasure to have join us at The Bay Resort!! We hope to see you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful bay view and great location for easy walk to local restaurants/bars
Stayed 2 nights in Sep 2023
Response from Kelly on 5 Oct 2023
Hi Lisa! Thank you for your kind words! We strive to provide a convenient location and breathtaking views of the bay. We appreciate your positive feedback and hope to welcome you back soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole process was easy
Stayed 1 night in Sep 2023
Response from Kelly on 2 Oct 2023
Thank you for your review.

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kelly on 27 Sept 2023
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Quiet and comfortable place to stay with a nice view of the bay. Most places to eat and socialize are all within walking distance.
Stayed 2 nights in Sep 2023
Response from Kelly on 27 Sept 2023
Thank you for taking the time to give us feedback.

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Big issue was multiple other guests smoking on the property which was supposed to be non-smoking. Management was great so no issues with the property itself other than the very outdated kitchenette.
Stayed 4 nights in Sep 2023
Response from Kelly on 24 Sept 2023
Hi Lisa, Thank you for taking the time to review The Bay Resort. We are saddened to hear that you had issues with smoking on the property. We appreciate all feedback and will work harder to improve this issue in the future. We hope to see you again in the future.

10/10 Excellent

Timothy

Stayed 3 nights in Sep 2023
Response from Kelly on 9 Oct 2023
Thank you for your review Timothy!

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bay view from our balcony is perfect. We love the kitchenette.
Stayed 2 nights in Sep 2023
Response from Kelly on 18 Sept 2023
Joan, Thank you for taking the time to place a review. We are thrilled to hear you enjoyed your balcony and the kitchenette in the room. We hope to have you back again in the future.

10/10 Excellent

Brieanna

Stayed 1 night in Sep 2023
Response from Kelly on 19 Sept 2023
Brieanna,Thank you for taking the time to review the hotel.

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Kelly on 17 Sept 2023
Thank you for taking the time to place a review.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, room comfort
Nice location but price is getting to high
Stayed 2 nights in Sep 2023
Response from Kelly on 12 Sept 2023
Hi Eric! Thanks for the positive review and feedback. We understand your concern about pricing. We continually evaluate our pricing to ensure we offer the best value for our services. We appreciate your support and hope to see you again soon!

10/10 Excellent

fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kelly on 12 Sept 2023
Thank you for taking the time to review the hotel. If you have any other feedback or concerns please feel free to reach out at anytime.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Aug 2023
Response from Front Desk on 27 Oct 2023
Thanks for the review. Can't wait to see you soon.

10/10 Excellent

DANNA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay, clean and very nice staff
Stayed 2 nights in Sep 2023
Response from Kelly on 6 Sept 2023
Thank you for your review and your kind words!

10/10 Excellent

Keyri

Liked: Cleanliness, staff & service, property conditions & facilities
Allow me to pre check in early
Stayed 1 night in Sep 2023
Response from Kelly on 6 Sept 2023
Thank you for your review!

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was perfect staff worked hard keeping all of us happy
Stayed 2 nights in Aug 2023
Response from Kelly on 27 Aug 2023
Thank you for your kind words!

8/10 Good

ROSANA, WALDEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Loved sitting on our balcony overlooking the bay. What we did not like was smoking at the tables right outside the pool area & smoking on the patio below us.
Response from Kelly on 27 Aug 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the access to the water and the bay view.
Stayed 3 nights in Aug 2023
Response from Kelly on 21 Aug 2023
Thank you Craig, for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kelly on 21 Aug 2023
Thank you for your feedback! We are happy to see you enjoyed your stay with us here at The Bay Resort!

6/10 Okay

Barbara

Liked: Room comfort
Disliked: Property conditions & facilities
Great location needs updating.
The view from our room was great. Bed was comfortable and sheets clean. The bathroom was tight and appliances were very dated. Staff was very nice. Location was close to everything so it’s a shame that it hasn’t been updated.
Stayed 3 nights in Aug 2023
Response from Kelly on 21 Aug 2023
We are happy to hear you enjoyed the view from your room! Thank you for your feedback on the size of the bathroom and the appliances we will take that in to consideration when doing updates to the hotel.

10/10 Excellent

Eric

Stayed 3 nights in Aug 2023
Response from Kelly on 6 Sept 2023
Thank you for your review!

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a fun placer to stay!
Another great time at Bay resort. Staff is always friendly and fun! Everything was perfect :)
Stayed 3 nights in Aug 2023
Response from Kelly on 21 Aug 2023
Thank you Mary! It was a pleasure to meet you. Thank you for your kind words. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kelly on 21 Aug 2023
Thank you for your feedback! We are happy to see you enjoyed your stay with us here at The Bay Resort!

10/10 Excellent

DANNA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Aug 2023
Response from Kelly on 15 Aug 2023
Thank you for your review!

8/10 Good

calvin

Liked: Staff & service
Stayed 4 nights in Aug 2023
Response from Kelly on 13 Aug 2023
Thank you for your feedback!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Kelly on 13 Aug 2023
Thank you for your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from kelly on 13 Aug 2023
Thank you for your feedback!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kelly on 13 Aug 2023
Thank you for your feedback!

10/10 Excellent

Joshua, Chino Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is incredibly nice. Views are fantastic. Very close to bars and restaurants. Older hotel but kept up nicely. Only 1 parking space and the lot gets full.
Stayed 4 nights in Aug 2023
Response from Kelly on 9 Aug 2023
Thank you for your feedback!

6/10 Okay

Pamela

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced crappy motel
I can't believe I paid $350/night to stay here, a poolside king room. My friends on bay side paid $500/night. Old kitchenette, mold in bathroom & hair left behind.. I stayed on pool side which was annoying because pool is only just a few feet away from room. I can't believe they even charge a resort fee for that nightly price and the completely outdated, unclean condition of this motel. The only nice thing was the bay view dock with free paddle boards etc.
Stayed 2 nights in Aug 2023
Response from Kelly on 7 Aug 2023
We apologize for any inconvenience that you may have experienced Pamela. We do wish you would have brought these concerns to the front desks attention so we could have addressed them for you during your stay. Just for clarification the paddle boards are not free but you do as a guest of the hotels get a 20% discount when you pay cash.

6/10 Okay

Lorisha

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kelly on 8 Aug 2023
Thank you for taking the time to rate The Bay Resort!

6/10 Okay

tyneisha

Disliked: Cleanliness, staff & service
This property is extremely convenient because it's walking distance from everything. However, our hotel room didn't even offer housecleaning. We found a dirty pair of underwear in the kitchen of the first room. Then, we switched rooms and found random stuff on the floor like pretzels and m&M's. The hotel also didn't have an elevator, which was another inconvenience.
Stayed 2 nights in Aug 2023
Response from Kelly on 7 Aug 2023
Thank you for taking the time to leave us feedback. We apologize for any inconvenience this may have caused you. We do offer housekeeping it is offered to you at check-in as well as we have a sign in the lobby explaining the housekeeping's current policy. We were explained by you that you couldn't do the stairs so we moved you not due to cleaning issues, We do wish you would have brought these cleaning issues to the front desk's attention so we could have addressed them for you immediately.

4/10 Poor

Shelby

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cleaning needs to be executed more properly
Stayed 1 night in Aug 2023
Response from Kelly on 5 Aug 2023
Thank you for your feedback, we will communicate this with the housekeeping team. We are sorry for the inconvenience.

8/10 Good

Kathi

Liked: Staff & service, property conditions & facilities
Cozy hotel not far from Rehoboth. You have the hotel on the lake and beach across the street. We had a situation with the toilet in the BR, there wasn't a 24hr Maintenance person, however, Tricia the pm receptionist came to the hotels rescue along with my husband. Thank you Tricia she went above and beyond cleaning that BR after toilet over flowed. So, the next time someone needs Maintenance I hope they are available.
Stayed 2 nights in Jul 2023
Response from Kelly on 5 Aug 2023
Thank you for your feedback.

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The poolside efficiency room was perfect. It was a short distance to walk to the beach and the pool was refreshing and nicely sized. I would highly recommend this place for its staff and their abilities and friendliness.
Stayed 5 nights in Jul 2023
Response from Kelly on 3 Aug 2023
Thank you Sylvia for your kind words! It was a pleasure to have you stay with us we hope to see you again!!!