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Reviews of Sonesta Simply Suites Detroit Troy

2 out of 5
Sonesta Simply Suites Detroit Troy
2550 Troy Center Dr, Troy, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 404 out of 819 reviews" "
Rating 8 - Good. 240 out of 819 reviews" "
Rating 6 - Okay. 86 out of 819 reviews" "
Rating 4 - Poor. 42 out of 819 reviews" "
Rating 2 - Terrible. 47 out of 819 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Samina

Stayed 2 nights in May 2024

10/10 Excellent

Chris, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Maurissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities. Also they have been doing construction for over two weeks and are not done so it was noisy literally all day every day.
Stayed 1 night in May 2024

2/10 Terrible

Maurissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities. They did construction all day every day for 2 weeks and are not done. So be prepared for it to be noisy.
Stayed 1 night in May 2024

2/10 Terrible

Maurissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities.
Stayed 7 nights in May 2024

4/10 Poor

Maurissa

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Antoinette

Disliked: Amenities, property conditions & facilities
This place nickel & dime you from the moment you check in. No where on website does it state 150.00 hold and they do not release until 7-10 days later. Also they charge 75.00 for pets. The walls are paper thin, I heard everything. Beds were not comfortable. They charge 5.00 a day to leave your car in the parking lot. It is better than Roof end, but nothing special. Elevator carpet soiled, no daily cleaning throughout property.
Stayed 2 nights in May 2024
Response from Cailey on 20 May 2024
The 150 is the incidental hold that we place on each guests card at check in. We release that hold upon checkout and your bank typically take 3-5 business days to release it back to you. Our pet & parking fee are both listed on the Expedia website.

10/10 Excellent

Frances L.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The room that we stayed in had somewhat worn furniture but was clean and well kept. The walls were a bit thin but not disturbing. I could sleep without a problem. Some updating work was going on and was sometimes disturbing. It's a dog friendly hotel so you will see dogs, but people seem to handle them well. The exercise room was nice. Sometimes I needed to get help from staff to get the treadmill working but, on the whole, it was ok because there were other machines to use. I would use them again.
Stayed 8 nights in Apr 2024
Response from SHON on 19 May 2024
It was a pleasure having you stay with us. We look forward to your next visit.

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like because the room has a kitchen set up
Stayed 1 night in May 2024
Response from SHON on 19 May 2024
We are very glad to hear you like the kitchen. It was a pleasure having you stay with us. We look forward to your next visit.

4/10 Poor

Carlton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Igot mu 1st room and it smelled like smoke, so they gave me a second room and it was bettrr but still smelled strange. (Ursula was amazing). Then at 8:30 for no reason a "house keeper " just opened the door without any warning and walked away. (I have license to carry by the way) that could have ended horribly. But he had no cart 🤔 . Not a good experience. Towels were mix match.
Stayed 1 night in May 2024
Response from Cailey on 7 May 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

6/10 Okay

Ronald

Travelled with family
Liked: Staff & service
The drain in the bath tub was not draining properly. It probably had too much hair in the drain trap. You stood in a lot of water during a shower. The body soap dispenser was empty. The washing machines needed an ap to pay for their use. No exhaust fan for removing shower steam so the room was muggy.
Stayed 3 nights in Apr 2024
Response from Cailey on 1 May 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

6/10 Okay

ANTHONY, Vicksburg

Stayed 1 night in Apr 2024
Response from SHON on 19 May 2024
We are very sorry to hear that your stay was below our high standards, if there is anything specific that you would like to let us know about please feel free to email us

10/10 Excellent

Jazzae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cailey on 30 Apr 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Nakisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Very clean! Very comfortable!
Stayed 1 night in Apr 2024
Response from Cailey on 25 Apr 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from happy feet on 19 Apr 2024
Thank you for staying with us ,looking forward to your next visit

8/10 Good

Christopher, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities
This would have been a nice simple place to stay except for the heating fan being set at maximum and being very loud every 5 minutes and the refrigerator sounding like a diesel truck firing up when the compressor came on in room 117. Not helpful when needing a good night's sleep. Everything else was great.
Stayed 2 nights in Apr 2024
Response from Cailey on 9 Apr 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

4/10 Poor

Indulekha

Travelled with partner
Disliked: Staff & service, amenities
I don’t think asking “did you need something “ when a person approaches the front desk is very professional or friendly. Dropping the room keys on the counter not saying a word is also incredibly rude. The ridiculous $5.00 per night parking fee is one of the stupidest ideas I have ever heard of. Is this hotel that desperate? One would logically think that parking is included with the room. Whoever thought this was a great idea is the person that steps over dollars to pick up dimes. The $5.00 parking fee has cost this hotel hundreds of dollars as we will never book with them again. What’s next a per towel fee? A fee per flush? Oh how about a fee every time the door key is used?
Stayed 3 nights in Mar 2024
Response from Cailey on 3 Apr 2024
I apologize for how the interaction with our staff went, i will speak with the Front Desk agent in question. Unfortunately we can not control the parking fee. It is mentioned on Expedia's site when you book.

8/10 Good

Bryce

Stayed 2 nights in Mar 2024
Response from Cailey on 25 Mar 2024
Thank you for you're review, we hope to see you again soon.

10/10 Excellent

Lisa M, Largo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean - easy. Staff friendly. Could use a couple more towels. Towel had rip in it and wash cloth looked more like a rag. Not terrible-still smelled clean but just truth.
Stayed 2 nights in Mar 2024
Response from Cailey on 21 Mar 2024
Thank you for your review, we hope to see you again soon.

8/10 Good

Allison

Liked: Cleanliness, property conditions & facilities
Friendly. Very helpful.
Stayed 1 night in Feb 2024
Response from Cailey on 6 Mar 2024
Thank you for your review, we hope to see you again.

10/10 Excellent

Brittany

Stayed 1 night in Feb 2024
Response from Cailey on 26 Feb 2024
Thank you for your review, we hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and space. Easy check i AC I wish they had breakfast.
Stayed 2 nights in Feb 2024
Response from Cailey on 23 Feb 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 Terrible

Octavias

Disliked: Staff & service
Very unprofessional
Stayed 1 night in Feb 2024
Response from Cailey on 22 Feb 2024
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.

10/10 Excellent

Lorenzo

Stayed 3 nights in Feb 2024
Response from Cailey on 21 Mar 2024
Thank you for your review, we hope to see you again soon.

6/10 Okay

Yolanda

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Cailey on 20 Feb 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

8/10 Good

Shalona

Disliked: Staff & service
The convenience to different places. I didn’t like the overall attitude of some of the staff but not all were rude.
Stayed 2 nights in Feb 2024
Response from Cailey on 20 Feb 2024
Thank you for your review, we hope you give us another chance in the future.

10/10 Excellent

Raymond

Stayed 1 night in Feb 2024
Response from Cailey on 20 Feb 2024
Thank you for your review, we hope to see you again soon.

2/10 Terrible

Ven

Travelled with family
Disliked: Staff & service
Terrible stay, Terrible service
The worst hotel I have ever stayed in.
Stayed 1 night in Feb 2024
Response from Cailey on 16 Feb 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Cailey on 15 Feb 2024
Thank you for your review, we hope to see you again soon.

4/10 Poor

Raphael

Disliked: Property conditions & facilities
The room is not very quiet to sleep. The heater is making loud noise all night long. No sleep.
Response from Cailey on 8 Feb 2024
Thank you for your feedback. We apologize for the issue regarding the A/C. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

4/10 Poor

Abel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The receptionist had an attitude on my arrival. Then the TV didn’t work. For the night I spent here, I would have chosen somewhere else.
Stayed 1 night in Feb 2024
Response from Cailey on 7 Feb 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

4/10 Poor

Kimberly

Business traveller
Disliked: Room comfort
It started out okay until I realized the room I was in is an adjoining room it was like I was there with someone else and then I interacted with a guy named Jordan this guy has the most horrible customer service ever I will not stay there again because of him and I don’t know if it was me or if it’s just this person and unfortunately I had to interacted with him again on my departure I simply wanted a receipt of my stay I’m a travel nurse and I ask for this at all times but he refused I feel he was just giving me a hard time. I stayed there back in 2021 and I was charged for things that never applied to me and it took almost a year to refund my money but I’m done because of this guy I will never stay there again.
Stayed 2 nights in Feb 2024
Response from Cailey on 5 Feb 2024
Adjoining rooms have a lock on each side of the door ensuring the guests safety at all times. As for the receipt, Jordan handled the situation as trained, your reservation was prepaid through Expedia therefore you would have received a receipt through Expedia when booked. We wish you good luck in your accommodations elsewhere.

10/10 Excellent

C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Cailey on 5 Feb 2024
Thank you for your review, we hope to se you again soon.

10/10 Excellent

samynathan

Travelled with family
Stayed 25 nights in Jan 2024
Response from Ursula on 3 Feb 2024
Thank you for choosing our Hotel ,we are pleased that our accommodations were to your satisfaction, we are looking forward to your next stay;

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 7 nights in Jan 2024
Response from Ursula on 3 Feb 2024
Thank you for choosing our Hotel ,we are pleased that our accommodations were to your satisfaction, we are looking forward to your next stay;

2/10 Terrible

DeShawn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t what I expected..outdated & smelled funny
Stayed 1 night in Jan 2024
Response from Cailey on 22 Jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

McKayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cailey on 22 Jan 2024
Thank you for your review, we hope to see you again soon.

6/10 Okay

Raymond

Liked: Staff & service
Needs to be updated
Stayed 3 nights in Jan 2024
Response from Cailey on 29 Jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel experience was one small step away from being beyond incredible. The service provided was professional and our room was very clean.
Stayed 2 nights in Dec 2023
Response from Cailey on 22 Jan 2024
Thank you for your review, we hope to see you again soon.

8/10 Good

Tony

Stayed 1 night in Dec 2023
Response from Cailey on 22 Jan 2024
Thank you for your review, we hope to see you again soon.

2/10 Terrible

Danny

Stayed 1 night in Dec 2023
Response from Cailey on 8 Jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility house transit customers - heavy weed smoke before you enter the lobby.
Stayed 4 nights in Dec 2023
Response from Cailey on 3 Jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

samynathan

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 23 nights in Nov 2023
Response from Cailey on 3 Jan 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Darnella

Stayed 5 nights in Dec 2023
Response from Cailey on 3 Jan 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Nice hotel in good area. Would stay here again
Stayed 2 nights in Dec 2023
Response from Cailey on 11 Dec 2023
Thank you for your review, we hope to see you again soon.

8/10 Good

Lee

Travelled with partner
We use to stay here when I was another hotel company pre Covid, everytime we came to Michigan to visit family. So making our first visit since Covid we decided to stay at our usual hotel. First couldn’t find it then heard it changed names. But what a big change. The difference in service and cleanliness doesn’t compare to what it use to be. Now I don’t feel safe to walk in or out of the hotel. When you use to come in after hours you can always see or be greeted by someone in the office. Now silence. We stayed on the first floor usually in the same room for some reason. But the hotel and room feel damp and musty. Sad to say this would be the last time I stay at that hotel.
Response from Cailey on 7 Feb 2024
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

6/10 Okay

Pernell

Stayed 1 night in Dec 2023
Response from Cailey on 3 Jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This suite was reserved specifically for three people. There were only 2 pillows and no extra blankets for the pull out bed. We had to purchase our own pillows and blankets. Staff were very rude when we inquired about these essentials.
Stayed 2 nights in Nov 2023
Response from Cailey on 28 Nov 2023
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.

4/10 Poor

John

Disliked: Cleanliness, amenities, property conditions & facilities
Internet was intermittent at best. Garage was left in the garbage can. A lightbulb didn't work. Front desk staff was so-so. Not nice (not mean ... but just going through the motions). I rarely give reviews...but this was a marginal hotel. Barely acceptable.
Stayed 2 nights in Nov 2023
Response from Cailey on 27 Nov 2023
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
The only catch was that my refrigerator didn't work.
Stayed 1 night in Nov 2023
Response from Cailey on 20 Nov 2023
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.