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Reviews of Sonesta ES Suites Detroit Warren

3 out of 5
Sonesta ES Suites Detroit Warren
30120 N Civic Center Drive, Warren, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 242 out of 513 reviews" "
Rating 8 - Good. 133 out of 513 reviews" "
Rating 6 - Okay. 55 out of 513 reviews" "
Rating 4 - Poor. 39 out of 513 reviews" "
Rating 2 - Terrible. 44 out of 513 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Davida

Liked: Cleanliness, staff & service, property conditions & facilities
My overall stay was fine I loved my room the water just didn’t seem to get hot enough in the shower. Hopefully they can fix that I would love to stay again it’s close to everything and quiet.
Stayed 1 night in May 2024

6/10 Okay

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 1 night in May 2024

2/10 Terrible

Eduardo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't even stay the lady at nights smelled like half the bar at a night club and she wanted a very high deposit which i am contesting with my bank and reporting to BBB
Stayed 2 nights in Apr 2024

10/10 Excellent

LaKita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay could use some updates
Stayed 1 night in May 2024
Response from Katie Hicks - General Manager on 9 May 2024
Thank you for taking the time to review our hotel We are happy to report that we will be getting some updates to the hotel this year! We hope to have you back soon!

10/10 Excellent

Chantell

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Safe quiet and private
Stayed 1 night in Apr 2024
Response from Katie Hicks - General Manager on 9 May 2024
Thank you for the great review. We are so glad to hear that you had a safe and quiet stay! We hope to see you again!

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Staff was super friendly. Good breakfast.
Stayed 2 nights in Apr 2024
Response from Katie Hicks - General Manager on 9 May 2024
We are so happy that you enjoyed the hotel, the breakfast and our hardworking team! Thank you for the awesome review! We hope to see you again soon!

8/10 Good

Louis

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Katie Hicks - General Manager on 9 May 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome
Stayed 3 nights in Apr 2024
Response from Elainda on 1 May 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was terrific and they offered free breakfast. Thank-You!
Stayed 2 nights in Apr 2024
Response from Elainda on 1 May 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

6/10 Okay

TIXKETJE

Stayed 7 nights in Apr 2024

6/10 Okay

Juricia

Liked: Staff & service
Didn’t like the pillows
Stayed 1 night in Apr 2024
Response from Elainda on 25 Apr 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you.

10/10 Excellent

Renate, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer Service! Great hotel when visiting my hometown Detroit. Agents Aramis and Ke-Ke were the BEST! Safe, quiet, and my Queen suite was clean and perfect for my stay! Definitely will reside in Sonesta for future travel! Strongly recommend!
Stayed 4 nights in Apr 2024
Response from Elainda on 25 Apr 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

10/10 Excellent

Nakita

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly here
Stayed 5 nights in Mar 2024
Response from Elainda on 9 Apr 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

10/10 Excellent

Nakita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Elainda on 28 Mar 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The stuff was great the location was good and the police department right next door was nice
Stayed 3 nights in Mar 2024
Response from Elainda on 27 Mar 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

8/10 Good

Renata

Stayed 1 night in Mar 2024
Response from Elainda on 9 Apr 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

8/10 Good

Quentin

Stayed 1 night in Feb 2024
Response from Elainda on 27 Mar 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Elainda on 27 Feb 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you.

4/10 Poor

Eric

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Party spot
This used to be an apartment complex that they converted into a hotel. We stayed in a 2 bedroom suite. Having the space was nice for our family of 4 but the place is rundown. It had a weird smell that seemed to be coming from under the kitchen sink that filled the entire place. There were dents in the walls and the faux leather chairs had significant peeling. One of the kitchen plugs sparked when we tried to plug in a charger. It is definitely a space used for parties as we found a balloon under the bed. They need to invest more in this property to make it a hotel and not a motel. I personally would not stay here again.
Stayed 3 nights in Feb 2024
Response from Elainda on 27 Feb 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Elainda on 21 Feb 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

6/10 Okay

Annabel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Room was dusty, found money on the couch. Blood on cover.
Stayed 2 nights in Feb 2024
Response from Elainda on 19 Feb 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future

6/10 Okay

John

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are generous in size but dated. The carpet was stained, the towels were worn out and in general, the room was not very clean.
Stayed 2 nights in Feb 2024
Response from Elainda on 19 Feb 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Iyeshia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Elainda on 13 Feb 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll stay here again
I moved from a terrible hotel to this one, and glad I did. Quiet, comfortable, with plenty of dining options nearby.
Stayed 1 night in Feb 2024
Response from Elainda on 13 Feb 2024
We are so happy to hear you had a great stay with us. I apologize for the inconvenience you experienced prior to your arrival to our hotel. Glad we were there for your accommodations.If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warren, MI
It's a very nice hotel. I only wish that it would have been spring or summer so I could have enjoyed the outside amenities.
Stayed 2 nights in Jan 2024
Response from Elainda on 24 Jan 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

10/10 Excellent

Qunnique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Elainda on 17 Jan 2024
We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Tamakio

Stayed 2 nights in Dec 2023
Response from Elainda on 17 Jan 2024
We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Victoria

Stayed 3 nights in Dec 2023
Response from Elainda on 3 Jan 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you.

8/10 Good

Chery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Patrick at the front.desk more than welcomed us on Christmas Day. He was very helpful and very informative..Stacy at the breakfast bar the next morning was so kind to leave the food out a little longer because we almost missed the 9:00 cutoff. Would definitely stay there again
Stayed 1 night in Dec 2023
Response from Elainda on 28 Dec 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

10/10 Excellent

Diamond

Stayed 2 nights in Dec 2023
Response from Laina on 7 Feb 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

6/10 Okay

Shaun

Liked: Cleanliness, staff & service, room comfort
The customer service is excellent. The suites are older.
Stayed 5 nights in Dec 2023
Response from Elainda on 20 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 Terrible

Abriya

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very out dated the pillows had rips in them the couch was stained
Stayed 1 night in Dec 2023
Response from Elainda on 20 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Katie Hicks - General Manager on 14 Dec 2023
Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Ondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to use
Stayed 1 night in Dec 2023
Response from Katie Hicks - General Manager on 14 Dec 2023
Thank you for the 10 out of 10! We hope to see you again soon!

10/10 Excellent

Saleena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good hot breakfast
Stayed 2 nights in Nov 2023
Response from Laina on 21 Nov 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

6/10 Okay

Todd, Winter Haven

Stayed 2 nights in Oct 2023
Response from Laina on 16 Nov 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

4/10 Poor

Sharnekii

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Even though I have stayed in these hotels before this one was probably the most disappointed. The room was not very clean the towels were hard there was hair in my tub and it smells like cigarette smoke all throughout I was leery about getting in the shower because of the mold underneath the the products. The TVs did not work well only got a few channels and they were fuzzy not HD as stated. The staff was very nice even the maintenance man I came to help me in the middle of the night.
Stayed 2 nights in Nov 2023
Response from Laina on 14 Nov 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quite and friendly. Rooms were great actually had a balcony very nice ..
Stayed 3 nights in Nov 2023
Response from Laina on 14 Nov 2023
We are so happy to hear you had a great stay with us. Thank you for your positive feedback.If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

2/10 Terrible

Jennica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Stay
They’re were bets in the entire room. Informed housekeeping and they were to send maintenance and they never arrived.
Stayed 1 night in Nov 2023
Response from Laina on 14 Nov 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 Good

Andrew

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice accommodations but room not clean
Stayed 3 nights in Oct 2023
Response from Laina on 12 Nov 2023
Thank you for lodging with us, I do apologize for any inconvenience you may have experienced.

4/10 Poor

Sajan

Travelled with family
Filthy. That is the word.
Stayed 1 night in Sep 2023
Response from Laina on 17 Oct 2023
Thank you for your feedback. I apologize if the room did not meet your standards. We value your opinion and hope you decide to stay with us again.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn't even available
Stayed 1 night in Oct 2023
Response from Laina on 12 Nov 2023
We are so sorry to hear your room wasn't ready upon arrival.If you have any additional comments to help us improve, please do not hesitate to contact us. Sincerely,Elainda McClainelainda.mcclain@sonesta.com

2/10 Terrible

Matthew

Stayed 3 nights in Sep 2023
Response from Laina on 12 Nov 2023
We are so happy you stayed with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Hope to seeing you again! Sincerely,Elainda McClainelainda.mcclain@sonesta.com

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was pretty tight for the three of us staying for two nights. Disappointed there was no housekeeping during the stay and if you wanted fresh towels, you had to bring the dirty ones to the front desk to exchange it. The hotel didn’t have the linens and pillow for the pull out sofa in the room and I had to call to have them bring it to the room. I should have looked at how many towels were in the room before I called but there was only two body towels. Good thing we packed our own towels. But just saying, if the room can have 4 guests, at least have enough towels. The room had a weird odor and the bed was not comfortable. Just so disappointed in this stay. We only used the room to come back and sleep since we were mostly out with family. The only thing good was probably the front desk lady, she was nice. But never again staying there. Overall, the room needed an update on the furniture and the room needed some deep cleaning.
Furniture was peeling and needs to be replaced.
The dust in the phone when I had to call the front desk. Gross.
Stayed 2 nights in Oct 2023
Response from Laina on 17 Oct 2023
Thank You for your feedback. I would like to apologize for the conditions of your room upon arrival, and not having the accommodations needed in room prior to requesting. We hear your concerns and we will be renovating soon and would love for you to come back and stay with us.

2/10 Terrible

Farid

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not to the standards of most Sonesta hotels
Stayed 4 nights in Oct 2023
Response from Laina on 12 Nov 2023
We are so sorry to hear you had an unpleasant stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us.

10/10 Excellent

Pavel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended.
Wonderfull suite, spacious, comfortable. Only drain in shower/tub did not work well and after shower it was draining whole night.
Stayed 13 nights in Sep 2023
Response from Laina on 17 Oct 2023
Thank You for your feedback! I apologize for the slow drain, and hope that won't stop you from visiting us again.

8/10 Good

Virginia

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Laina on 12 Nov 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elainda McClainelainda.mcclain@sonesta.com

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Laina on 12 Nov 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,

10/10 Excellent

Kandace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Laina on 12 Nov 2023
Thank you for staying with us. We look forward to you returning soon.

4/10 Poor

Ava

Travelled with family and small children, Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice but the room was dirty and old and did not look like the photos when booking. The couch was so gross we didn’t feel comfortable using the pull out. It smelled bad and was overall just grimy. We would not stay there again.
Stayed 1 night in Sep 2023
Response from Laina on 14 Nov 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.