Hi Dawn, your feedback is appreciated and we’re terribly sorry for your experience. We’ll review the standard cleaning protocols with our team to ensure all areas are properly cleaned. This isn't the experience we want for you or any of our guests. Our guest services team processed your refund. Please let us know if you have further questions about this.

Hi Brian, your honest review is appreciated. While we're glad you liked the location, we're sorry there were issues during your visit. Our online check-in is meant to be seamless, but we're sorry for the trouble you faced. We are always happy to deliver a white noise machine and earplugs to aid sleep. Should you decide to give us another chance, we'd love to host you at another one of our worldwide locations.

Hi Sylvester, we're sorry for the trouble you had with loading and unloading and a parking ticket. That is certainly frustrating and we'll see if we can explore an option for temporary parking. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Should you decide to give us another chance, we'd love to host you again at any of our locations worldwide.

Hi Jessica, your feedback is important to us. While we're glad you enjoyed the location, we're sorry your space wasn't what you expected. These maintenance issues fall short of our high standards, and our team will address them right away. We hope to show you a better experience next time.

Hi Christina, we're sorry for the uncertainty you felt using our online check-in. We don't have a traditional front desk at most of our properties, so our guests check-in online. We ask for your identification to ensure the safety of our staff and guests staying with us. If you have questions about this, please don't hesitate to reach out.