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"The staff are so helpful. For my second night, they upgraded me to a second floor room with a beautiful view. Breakfast was good and fruit was always available. They always offered tea, as well. Fun experience."

"Our trip to Yunnan wouldn‘t have been made pefect without the stay in Banyan Tree Lijiang. The credit must go to the staff, Elin. Elin is always courteous and responsive. She has been very helpful all the time. She is also very caring and always checks with us to see if we have any need. We stayed there for a couple of nights and then went to other places of Yunnan. On the very last day of our trip, we went back to stay there. Elin went out her way to prepare a better villa for us. Even though she wasn’t on roster on the day we were there, she made sure that other staff were aware of what to do. When compared to other 5 star hotels (including other countries), this is the best customer service we have ever come across. Elin‘s service has made Banjan Tree Lijang stand out."

"What an amazing value for a hotel - a big spacious and brand new room, with every amenity you could ask for. Delicious breakfast. Oh and note the pool is across the courtyard, not in the main hotel building itself."

"Will come to stay again if I visit Kunming. It’s a great hotel."

"A very pleasant stay. Very impressed with staff, Justin who went the extra mile to ensure that we are back to hotel after a day trip in Shangri-la! Would come back to stay with my family ."