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"Not too clean in some part like a bathtub left some hair there, smaller than it list 409 sf, the bed is awesome I slept really well on it, I ask for upgrade did not get it, you guys miss a chance for me to become a regular customer. Over all it’s a good hotel but not great. Thanks for reading "

"Good for value hotel. Buffet breakfast excellent. Staff friendly and attentive. "

"Pretty good experience I was satisfied "

"I really enjoyed my stay at Lotte Hanoi. The hotel is very clean and the overall environment was very comfortable. The staff were excellent as the service they provided was very friendly and hospitable. The hotel had a lovely view and had great amenities. The hotel is also connected to a department store so it was very convenient to go to for any daily or essential needs. I would recommend this hotel for your stay in Hanoi as it is a great location. Central to hot spots but not dead centre to...

"Sofitel Staff are outstanding "

"Very comfortable stay with wide selection of breakfast. Staffs are very helpful. "

"Iconic yet upgraded to keep up with modern time"

"Loved the location of the hotel, walking distance to dining haunts, easy access to various localities by Grab. Great breakfast spread and friendly and professional staff. Will come back and stay. Great amenities as expected."

"Great location and warm and friendly staff. Nothing was too much trouble. "

"Very nice rooms, great customer service. Our 2 rooms were not next door but at least it was on the same floor. The breakfast wasn't worth the price, the only best thing I ate there was the Pho Hanoi. Broth was hot and delicious. Meat tender and flavorful. Rooms were big, nice, clean. Wi-Fi was good. Had a great experience, would stay here again."