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"I have issues with this hotel, although our stay is comfortable. My card was charged for a ¥990 transaction which I have no idea what it was. It wasn't the deposit of ¥1200 which was refunded to my card. This transaction was actually billed! I went to their official website to email for a billing invoice but the email address listed: novotel@novotel-nanjing-central.com was an invalid email address that bounced back. I resorted to messaging them via Expedia but there was no response. I have...

"Very good hotel and nice and helpful personal. Clean and fresh."

"Friendly staff, clean room, and excellent hotel settings."

"You slightly get for what you pay. It's not close to anything special. But it had a great view from our window. And everything else was ok. If you can, book something elsewhere. But it does the job if you just need somewhere to stay"

"The shower curtain is dirty, fungal growth. the carpet is not maintain well. need refurbish. "

"The historical and landmark property in the city and still remains to be the best in the quality of service."

"As I read reviews of this hotel,it is like I was somewhere else. While the hotel staff were excellent the room was less then impressive. The bed was hard as nails, the carpet grossly stained and dirty, and taps in bathroom leaky,with water over the vanity constantly. I would not stay here again. The restaurant was expensive compared to Chinese standards but offered a good variety for breakfast. I did not have lunch or supper at hotel."

"I was impressed by Clara’s good service, she was very attentive to her guests. Thank you so much for her considerable service. "

"離新街口商圈過個馬路就到了。"

"Had an awesome 2 Nights stay. Comfortable beds and clean rooms,coupled with fantastic service. Would definitely stay here again."