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"I believe the rooms have to have more lights and more services."

"It has a rare odor. The room doesn’t smell good "

"We stayed 2 nights before our Galapagos cruise and 1night after that. At the first stay, we received a special service and staff were. Very helpful and nice. The rooms were good and the breakfast was wonderful. But we were not so happy that the trash bin in the bathroom doesn’t have a lid… (we must trash toilet paper into the bin, not flush the paper into the toilet) and also there are no towel hangers for shower.. So hope it can be improved in the future! Thank you for your hospitality!"

"There must have been a concert last night because it was very loud until 2:00"

"My room smelled like mold."

"Excelent"

"Checkin process was bad as only one room in our reservations was accounted for. Staff was able to help with this oversight. I then had to inquire about the VIP Expedia bonus, and was only provided with single drink vouchers"

"Everything is 5 stars. Only concern the safety at the front after 10pm, might be better to have a guard 24hrs "

"Overall good experience. Staff very attentive and professional. I would stay there again. "

"Good hotel in Quito, rooms are big. breakfast is very good and the service fantastic."