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Reviews of Tru By Hilton Denver Downtown Convention Center

2.5 out of 5
Tru By Hilton Denver Downtown Convention Center
801 15th Street, Denver, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 813 out of 1406 reviews" "
Rating 8 - Good. 302 out of 1406 reviews" "
Rating 6 - Okay. 145 out of 1406 reviews" "
Rating 4 - Poor. 74 out of 1406 reviews" "
Rating 2 - Terrible. 72 out of 1406 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a home base downtown. The valet staff was extremely helpful. Rooms were clean and comfortable. Highly recommend this hotel!
Stayed 1 night in May 2024

8/10 Good

Kevin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area was terrible. Dirty, smells, lots of cool things and shopping around the area that was nice. Really needs a clean up. Room was not the room I chose on Expedia. I asked for kitchen /Mountain View’s I got a parking garage with graffiti written across. Shower wasn’t very clean. Needs a good scrub down. Toilet needed a clean down. Thankful I had my wipes with me. Everything else was decent. Nice bar and lounge area with games. Breakfast was ok. Hot breakfast.
Stayed 2 nights in May 2024

2/10 Terrible

bob

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
area was quiet and nice

10/10 Excellent

Dina Elena Galang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location for events down town. Also good location for visitors to Denver.
Stayed 3 nights in May 2024

10/10 Excellent

Meagan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel amazing breakfast would stay again
Stayed 3 nights in May 2024

4/10 Poor

paul

Business traveller
Disliked: Cleanliness, staff & service, amenities
Did norget house keeping
Stayed 3 nights in May 2024

10/10 Excellent

Stewart

Travelled with partner
Liked: Amenities
Check-in was busy yet by booking through Expedia, the process was smooth. Staff was friendly and efficient. The room was excellent, clean, and pleasant. Breakfast was also excellent as a buffet! Thank you!
Stayed 1 night in May 2024

6/10 Okay

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not receive the room I requested I received a room with 2 Q beds and I reserved a king

8/10 Good

Christy, Sheridan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Diedre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sterling on 12 May 2024
Thank you for your feedback!

10/10 Excellent

ABHIJIT

Stayed 3 nights in May 2024
Response from Sterling on 11 May 2024
Thank you for your feedback!

10/10 Excellent

Aina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for digital nomads!
Stayed 2 nights in May 2024
Response from Sterling on 10 May 2024
Thank you for your feedback!

6/10 Okay

Theodor

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast offering and selection was generally mediocre
Stayed 3 nights in May 2024
Response from Sterling on 10 May 2024
Thank you for your feedback.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. Everything was right there and easy walkin distance. I will definitely stay there again
Stayed 2 nights in May 2024
Response from Sterling on 10 May 2024
Thank you for your feedback! We look forward to seeing you again!

8/10 Good

Ian G

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Denver is a great city, but is noisy also, even from the 9th floor you can still hear activity going on at street level. The other odd thing about the room was there was no safe. Other than that the hotel was great, atmosphere and staff.
Stayed 4 nights in Apr 2024
Response from Sterling on 10 May 2024
Thank you for your feedback.

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is just well done for an affordable price.
Stayed 2 nights in May 2024
Response from Sterling on 6 May 2024
Thank you for your feedback!

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe parking
Stayed 2 nights in May 2024
Response from Sterling on 6 May 2024
Thank you for your feedback!

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to all parts of Denver
Stayed 3 nights in Apr 2024
Response from Sterling on 3 May 2024
Thank you for your feedback!

10/10 Excellent

Harini

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Sterling on 3 May 2024
Thank you for your feedback!

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sterling on 3 May 2024
Thank you for your feedback!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rockies and Avalanche within walking distance and lots of restaurants within walking distance. Just overall convenience.
Stayed 2 nights in Apr 2024
Response from Sterling on 26 Apr 2024
Thank you for your feedback! We are glad our location was convenient for you.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sterling on 3 May 2024
Thank you for your feedback!

8/10 Good

Griselda, Gainesvlle

Friendly and efficient front desk staff
Stayed 1 night in Apr 2024
Response from Sterling on 14 Apr 2024
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Very Close to our concert venue.
Stayed 1 night in Apr 2024
Response from Sterling on 13 Apr 2024
Thank you for your feedback.

6/10 Okay

Reyna

Business traveller
Liked: Cleanliness, staff & service
The bartender was great and talkative
Stayed 7 nights in Mar 2024
Response from Sterling on 11 Apr 2024
Thank you for your feedback! We are glad you enjoyed!

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need is inside of the hotel! There are bikes and scooters available nearby and many options for food!
Stayed 3 nights in Apr 2024
Response from Sterling on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sterling on 11 Apr 2024
Thank you for your feedback!

6/10 Okay

Megan

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Sterling on 11 Apr 2024
Thank you for your feedback!

8/10 Good

Darcie

Great Location!
Stayed 3 nights in Mar 2024
Response from Sterling on 11 Apr 2024
Thank you for your feedback!

6/10 Okay

Nicholas Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel but hidden fee of $60 a night for valet service you can’t turn down. homeless and drug addicts constantly wandering the streets around the hotel. Extremely loud even on the 11th floor I could hear conversations and anytime a motorcycle drove by it shook my bed. Nice hotel but the valet service fees and bums helped make my mind that I’d never stay there again.
Stayed 2 nights in Apr 2024
Response from Sterling on 8 Apr 2024
Thank you for your feedback, we apologize for the poor experience you had.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jeani on 4 Apr 2024
Thank you for your feedback! We look forward to seeing you again!

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for concerts, restaurants and bus services to all parts of Denver.
Stayed 3 nights in Mar 2024
Response from Sterling on 30 Mar 2024
Thank you for your feedback!

10/10 Excellent

Kendra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to have access to downtown, however the room was a lot smaller than we had thought
Stayed 4 nights in Dec 2023
Response from Sterling on 30 Mar 2024
Thank you for your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were attentive and very polite.
Response from Sterling on 30 Mar 2024
Thank you for your feedback! We are glad you enjoyed your stay with us.

10/10 Excellent

Edmund

Business traveller
Good proximity to Convention Centre but also to 16th St Mall and Performing Arts venues. Really good breakfast and wide range of restaurants in area.
Stayed 6 nights in Mar 2024
Response from Mishka on 25 Mar 2024
Thats very kind of you to say, Thanks for staying with us!

6/10 Okay

Dustin

Liked: Cleanliness, staff & service
The beds were not very comfortable. We tried 3 times to get additional blankets or another comforter , was told they would bring it numerous times but never got them. Staff was amazing other then that. Prooperty was good as well other than the comfort of the beds. I dont think we will stay again.
Stayed 1 night in Mar 2024
Response from Sterling on 24 Mar 2024
Thank you so much for your feedback, we apologize for the inconvenience of not getting your requests promptly. We will use this information to improve our promptness for the future.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Ball Arena Clean and cozy
Stayed 1 night in Mar 2024
Response from Sterling on 24 Mar 2024
Thank you for your feedback!

10/10 Excellent

Katie

Stayed 3 nights in Mar 2024
Response from Sterling on 12 Apr 2024
Thank you for your feedback!

10/10 Excellent

Armenda, Canon City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They front desk people are so nice and helpful
Stayed 1 night in Mar 2024
Response from Alondra on 23 Mar 2024
We are glad you enjoyed your stay with us!

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location - walking distance to convention center and restaurants.
Stayed 1 night in Mar 2024
Response from Sterling on 22 Mar 2024
Thank you for your feedback!

10/10 Excellent

Lupita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where great property in a perfect area lots to do 😊
Stayed 2 nights in Mar 2024
Response from Sterling on 22 Mar 2024
Thank you for your feedback

10/10 Excellent

Nannan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 4 nights in Mar 2024
Response from Sterling on 22 Mar 2024
Thank you for your feedback.

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien
Stayed 3 nights in Mar 2024
Response from Sterling on 22 Mar 2024
Gracias por sus comentarios

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alondra on 19 Mar 2024
We are glad you enjoyed your stay with us!

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay at Tru
Stayed 1 night in Mar 2024
Response from Alondra on 17 Mar 2024
We are glad you enjoyed your stay with us!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to wall to the convention center and restaurants.
Stayed 3 nights in Mar 2024
Response from Alondra on 17 Mar 2024
We are glad you enjoyed your stay with us!

4/10 Poor

Jenna

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was clean and great with the exception of trying to figure out how to deal with the tax exempt status. Even after being reassured it was corrected and there were no issues we are still battling getting corrected invoices. It really shouldn't be that hard, when I carry a copy of our tax exempt certificate and the back of my credit card says TAX EXEMPT
Stayed 1 night in Mar 2024
Response from Sterling on 22 Mar 2024
Thank you for your feedback, we apologize for the inconveniences you faced during your stay.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - walking distance to the convention center.
Stayed 1 night in Mar 2024
Response from Alondra on 17 Mar 2024
We are glad you enjoyed your stay with us!

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Easy walking to lots of food and fun.
Stayed 3 nights in Mar 2024
Response from Alondra on 17 Mar 2024
We are glad you enjoyed your stay with us!