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Reviews of The Jacquard, Autograph Collection

4.5 out of 5
The Jacquard, Autograph Collection
222 Milwaukee Street, Denver, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 356 out of 480 reviews" "
Rating 8 - Good. 74 out of 480 reviews" "
Rating 6 - Okay. 27 out of 480 reviews" "
Rating 4 - Poor. 9 out of 480 reviews" "
Rating 2 - Terrible. 14 out of 480 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marie, Norwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Well appointed. Staff is very accommodating.
Stayed 5 nights in May 2024
Response from Zacc on 8 May 2024
Thank you for your feedback!

8/10 Good

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely clean. parking at $65 per night is a bit much. hotel staff was helpful
Stayed 4 nights in Apr 2024
Response from Zacc on 5 May 2024
Thanks for the feedback!

10/10 Excellent

Paul, San Diego

Travelled with partner
Excellent experience ⭐️ ⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2024
Response from Zacc on 28 Apr 2024
Thank you for the feedback!

8/10 Good

dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zacc on 17 Apr 2024
Thank you for your feedback!

10/10 Excellent

Karen, Longmont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was so amazing, friendly, helpful & made my husbands BD feel so special!
Stayed 1 night in Mar 2024
Response from Zacc on 28 Mar 2024
Thank you for your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zacc on 26 Mar 2024
Thanks for the feedback!

8/10 Good

Lisa

Like it
Stayed 1 night in Mar 2024
Response from Zacc on 25 Mar 2024
Thank you for your feedback!

10/10 Excellent

dwight

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely boutique hotel. Very nice staff very comfortable rooms.
Stayed 1 night in Mar 2024
Response from Zacc on 22 Mar 2024
Thank you so much for your feedback! Come back soon.

10/10 Excellent

Caden

Stayed 1 night in Mar 2024
Response from Zacc on 8 Apr 2024
Happy to host you! Thank you for your feedback!

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zacc on 12 Mar 2024
Thank you for the feedback!

10/10 Excellent

Dominic

Stayed 2 nights in Mar 2024
Response from A.Yagci on 3 Apr 2024
Hello Dominic, Thank you for choosing us for your recent travel to Cherry Creek. We wish to welcome you back!

2/10 Terrible

Denise Lynn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel has the potential for a much higher rating, however, our experience was horrible. We only stayed 1 night, and that was too much. From check in, we were told that the king room we booked was unavailable and were given a double queen. Fine. Once in the room, with barely enough room to walk, we attempted to lower the shades, which came off the track and were difficult to close. Then we turned on the tv to relax before bed and it looked like it had been punched or a large object hit it because there was a big thick line down the side of the screen and what looked like cracks all along the top and bottom. It was nearly impossible to watch tv. We called to notify the front desk for the next guests, but they insisted on sending an engineer up to see if he could fix it. He arrived about 30 min. later only to inform us that it wasn’t fixable and they couldn’t replace it tonight, which I thought was pretty obvious by around 9:30pm. Then we tried to sleep, but the pillows were so thick, it was hard to get comfortable and the mini fridge was super loud. Fast forward to the next morning, about 45 min. Before check out and someone knocks on our door while we were getting ready. We didn’t answer the first time, then they returned in about 10min. and decided it was ok to just enter our room, despite the “Do not disturb” sign being on the door. We were pretty outraged! We were literally checking out within 30 min. Unacceptable!!
Response from Zacc on 14 Mar 2024
Thank you for your feedback, we apologize about your stay. we would love to make it up to you. Feel free to contact the hotel and ask for Zacc.

10/10 Excellent

Filipe

Stayed 1 night in Mar 2024
Response from A. Yagci on 9 Mar 2024
Thank you for staying with us!!

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
modern, clean & excellent service. Breakfast was A1 as well.
Stayed 1 night in Mar 2024
Response from Zacc on 5 Mar 2024
Thank you for your feedback! We hope to host you again in the near future.

8/10 Good

Steven, Placitas

Liked: Cleanliness, amenities, property conditions & facilities
We didn’t get maid service until we asked for it later in the afternoon when we had been out of the room all day
Stayed 2 nights in Feb 2024
Response from Zacc on 28 Feb 2024
Thank you for your feedback. I will partner with the Exec housekeeper to make sure that we are hitting every room for stayover service. We hope you come back!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we were looking for. High end couple of days away from the illegal immigrant ridden city of Denver while getting used to the altitude before heading into the mountains. Early check in, great room service, rooftop hot tub perfect, staff was amazing, cherry creek amazing. Great job.
Stayed 2 nights in Feb 2024
Response from Zacc on 14 Feb 2024
Thank you for leaving us feedback!We hope you enjoyed every moment and thank you for giving us a chance to make your time with us special.We hope to see you again in the future!

8/10 Good

Boris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had to switch rooms because the black out shade was not in the track and once I rolled it down it was torn on the right side towards the top, The staff was helpful in moving us to another room right away and we had the same issue in the second room but just didn’t want to move again. The management needs to check the rooms and fix the issue with the blackout shade. We got moved to a room that had the ventilation system right outside our door so it was a bit noisy in the room. The valet staff was not very helpful this morning when we left at 4:30am.
Stayed 2 nights in Feb 2024
Response from Zacc on 14 Feb 2024
Good Morning,Thank you for taking your time to leave us feedback. Thank you for separating the good from the bad, we appreciate you for understanding and we will partner with maintenance leadership and valet to better enhance the overall guest experience. We wish you a wonderful February and hope you return.

8/10 Good

Mieke

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The location was great. The room was just very tired and lacking some essentials- enough towels, glassware. A leak in the room. Staff was very nice and fixed everything- it is just if you expect something nice you don't want to have to ask to have the basics.
Stayed 1 night in Feb 2024
Response from Zacc on 14 Feb 2024
Thank you for taking your time to leave us feedback.We are sorry that the condition of the room did not meet the level of hospitality we shoot for.Thank you for separating the good from the bad and we hope you enjoyed your time with us.We hope to see you again!

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Zacc Smith on 20 Feb 2024
Thank you for your feedback!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend stay
There for a weekend stay. Very comfortable and accommodating.
Stayed 1 night in Jan 2024
Response from Atakan Y. on 31 Jan 2024
Great to hear you have enjoyed your stay with us. We wish to welcome you back when your travels bring you back to Cherry Creek.

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Atakan Y. on 31 Jan 2024
Thank you for staying with us. We wish to welcome you back when your travels bring you back to Cherry Creek.

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from A. Yagci on 31 Jan 2024
Thank you!!!

2/10 Terrible

Lindsay

Stayed 1 night in Jan 2024
Response from Atakan Y. on 31 Jan 2024
We would love to hear your feedback if you like to reach out to us directly to serve you better next time.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff behind the desk were amazing. So friendly and helpful.
Stayed 2 nights in Jan 2024
Response from A. Yagci on 31 Jan 2024
We are so happy to hear that everything was up to your satisfaction.

10/10 Excellent

Kendra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Atakan Y. on 11 Jan 2024
Thank you for staying with us!

6/10 Okay

Marla

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 8 nights in Nov 2023
Response from A. Yagci on 11 Jan 2024
Thank you for choosing us for your trip to Cherry Creek.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like a Jr Ritz Carlton
Very similar vibe in the design. Felt quite lux without being too $
Stayed 3 nights in Jan 2024
Response from A. Yagci on 10 Jan 2024
We are happy to hear your stay was up to your satisfaction. Thank you!

8/10 Good

SALVADOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A. Yagci on 10 Jan 2024
Thank you!

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Atakan Y. on 10 Jan 2024
Thank you for choosing us!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Atakan Y. on 10 Jan 2024
Thank you!

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from A. Yagci on 6 Jan 2024
Thank you for staying with us!

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Atakan Y. on 30 Dec 2023
Thank you for choosing us on your recent travel to Denver!

10/10 Excellent

Maryellen, Colorado Springs

Stayed 1 night in Dec 2023
Response from Atakan Y. on 30 Dec 2023
Thank you!

10/10 Excellent

Ric, ABQ

Stayed 3 nights in Dec 2023
Response from Atakan Y. on 31 Jan 2024
Thank you for choosing us on your trip to Cherry Creek!

10/10 Excellent

Michael, Coralville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I won’t stay anywhere else in Denver again. Great rooms and very attentive staff
Stayed 1 night in Nov 2023
Response from Atakan Y. on 30 Dec 2023
We are delighted to hear that your stay was tailored to perfection!

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Atakan Y. on 30 Dec 2023
Thank you!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and facilities. Regrettably bathroom did not have any heating or anywhere to hang the towel when exiting the shower.....so it got quite unnecessarily cold. Also kept hitting my head on that floor lamp in the corner, very close to the blind pulley.....it should go.....I don't see that it serves any purpose. The room drinking water system would be great if you had it in every room (I know....cost prohibitive) and one didn't have to go out to refill the bottle they give you in the room. I drink a lot of water. Staff very nice and friendly. Finally not sure if it was just my room but the Nespresso machine was hard to figure out - no telling what each coffee pod was and some of us do use regular sugar and instructions would be helpful as not everyone knows how to use them (or am I really showing my age). The room otherwise was well appointed and except for the very occasional sound of the guests next door allowing their doors to self close, the room was extremely quiet.
Stayed 2 nights in Dec 2023
Response from Atakan Y. on 30 Dec 2023
Thank you for your feedback. Rest assured your comments have been shared with our leadership team and necessary actions will be taken to make our guests' stays more comfortable and memorable. We wish you choose us again when your travels bring you back to Denver.

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walkable to shopping and restaurants. Clean, comfortable and homey decor. Great stay.
Stayed 1 night in Dec 2023
Response from Atakan Y. on 30 Dec 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from A. Yagci on 30 Dec 2023
Thank you for choosing us on your trip to Cherry Creek.

10/10 Excellent

Brian, Timnath

Liked: Cleanliness, staff & service, property conditions & facilities
We would absolutely stay at the Jacquard again. Our only complaint was that our room (823) did not have hot water in the shower. Warm water, yes. But hot? No. Might be due to the fact we were showering at 10:30 just before check out and we were on the top floor at the end of the water line at the end of the building. Regardless, our stay was great minus that one issue.
Stayed 1 night in Dec 2023
Response from Atakan Y. on 30 Dec 2023
Thank you for the feedback, we are working hard to make sure our guests' stays are exceeding expectations and your feedback has been shared with leadership team to avoid any issues happening again. We would be delighted to welcome you back when your travels bring you back to Cherry Creek.

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Atakan Y. on 30 Dec 2023
Thank you for staying with us, we hope to see you again.

10/10 Excellent

Yves

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great location, great staff, clean and comfy.
Stayed 3 nights in Nov 2023
Response from Atakan Y. on 30 Dec 2023
Thank you for choosing us on your trip to Cherry Creek and your nice comments. We wish to welcome you back.

10/10 Excellent

John

Stayed 3 nights in Dec 2023
Response from Atakan Y. on 30 Dec 2023
Thank you for staying with us.

10/10 Excellent

Celena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Cherry Creek North, great for shopping and dining.
Stayed 3 nights in Nov 2023
Response from Atakan Y. on 30 Dec 2023
Thank you for choosing us on your trip to Cherry Creek. We wish to welcome you back.

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Atakan Y. on 30 Dec 2023
Thank you for staying with us.

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Nov 2023
Response from A. Yagci on 30 Dec 2023
Great to hear! Thank you for staying with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Atakan Y. on 30 Dec 2023
Thank you for staying with us.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique style hotel in the Heart of Cherry Creek Shopping Center with a restaurant pool. Easy to walk to shop and eat in the area. Had a great time with my son and we will be back!
Stayed 1 night in Nov 2023
Response from A. Yagci on 28 Nov 2023
Thank you so much for sharing your comments. We are so glad to hear that you had an amazing stay. We would love to welcome you again when your travels bring you back to Cherry Creek.

10/10 Excellent

jean philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOUSEKEEPING ! AMAZING
Stayed 5 nights in Nov 2023
Response from Atakan Yagci on 28 Nov 2023
Great to hear! We wish to welcome you again when your travels bring you back to Cherry Creek.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great a lot of shopping and restaurants all in walking distance nice and safe area will definitely stay here again.
Stayed 3 nights in Nov 2023
Response from A. Yagci on 18 Nov 2023
Thank you for your feedback. We see that there is a room for improvement, and we will work on this to provide exceptional service for your next visit.