Concierge desk

Reviews of Hyatt House Denver Downtown

3.5 out of 5
Hyatt House Denver Downtown
440 14th St, Denver, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1003 reviews" "
Rating 8 - Good. 207 out of 1003 reviews" "
Rating 6 - Okay. 94 out of 1003 reviews" "
Rating 4 - Poor. 43 out of 1003 reviews" "
Rating 2 - Terrible. 57 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in May 2024
Response from n/a on 23 May 2024
Thanks for the great review! We are glad you enjoyed your stay!

10/10 Excellent

Jerald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place, clean, and good service
Stayed 1 night in May 2024
Response from n/a on 24 May 2024
Thanks for the wonderful review! We are glad you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in May 2024
Response from n/a on 20 May 2024
Thanks for the great review. We are pleased to hear that you loved the hotel and your stay! We hope to welcome you back soon.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and big, had a room with the kitchen included. Hotel was very nice and clean everyday. Staff was great. Didn't really care for the breakfast but coffee was good.
Stayed 3 nights in May 2024
Response from n/a on 16 May 2024
Thank you for leaving feedback regarding your recent stay. We are glad you enjoyed your time here! Thanks for choosing Hyatt!

10/10 Excellent

Janet

Stayed 1 night in Apr 2024
Response from Emma on 13 May 2024
Thanks for your review, Janet!

10/10 Excellent

Brandi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is super nice, very clean and and all staff was very friendly!
Stayed 1 night in May 2024
Response from Emma on 6 May 2024
Thank you for your kind words, Brandi! We're glad to hear you enjoyed your stay with us and hope to welcome you back again soon!

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
The parking was difficult. The windows were dirty in our room. No blanket for the sofa bed.
Stayed 1 night in May 2024
Response from Emma on 4 May 2024
Thank you for your feedback. We're sorry for the inconvenience with parking, the dirty windows, and the missing blanket for the sofa bed. We'll address these issues promptly to ensure a better experience for our guests. We appreciate your input and hope to welcome you back for a more enjoyable stay.

10/10 Excellent

John D, Zebulon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was well kept. There was a front desk girl that was over the top nice. We had a wonderful conversation. I didn’t get her name but she is from Newport News VA.
Stayed 3 nights in Apr 2024
Response from Emma on 4 May 2024
We're thrilled you enjoyed your stay and found your room well-kept. It's fantastic to hear about your positive interaction with our front desk staff. We'll make sure to share your kind words with the team. Looking forward to welcoming you back soon!

6/10 Okay

Rowdy

Travelled with partner
Liked: Staff & service
It seams overpriced when you see huge stains in the carpets and on the window shades definitely not worth the over charge but a nice place to stay.
Stayed 1 night in Apr 2024
Response from Kim on 30 Apr 2024
We are sorry to learn of the issues you encountered in the room during your stay. We appreciate your observations and have made housekeeping and engineering aware of your comments.

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024
Response from Kim on 29 Apr 2024
Thank you for rating your recent stay Jessica!

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely polite helpful and it seems they took pride in their job. I regularly travel to Colorado Denver and the mountains usually. This was the best hotel I’ve been to in the state. Breakfast alone is worth the stay I will always stay at this hotel when I travel to or through denver
Stayed 3 nights in Apr 2024
Response from Tehya on 27 Apr 2024
Thank you for staying with us! We are thrilled you enjoyed your stay; we love to hear such great feedback about our outstanding team members. We look forward to serving you again in the future.

10/10 Excellent

Lewetta

Stayed 1 night in Apr 2024
Response from Tehya on 15 May 2024
Thank you for your feedback!

8/10 Good

jada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my room and view! I got super lucky with that.
Stayed 3 nights in Apr 2024
Response from Tehya on 23 Apr 2024
Thank you for staying with us!

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy quick check-in. Clean property! Friendly staff.
Stayed 1 night in Apr 2024
Response from Emma on 23 Apr 2024
Thanks for the review, Jasmine! We're glad you enjoyed your stay with us and hope to welcome you back to Denver soon!

4/10 Poor

Kaitlyn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms weren’t fully cleaned and stains littered the room, including one on the pillow that looked similar to blood and a huge blob of hair sitting on top of the shower drain. In addition, they had signs posted that said it was a “No Smoking” hotel - but every time we came down to the lobby it smelled overwhelmingly like weed at all times of the day. I even noticed dry marijuana residue on one of the tables when I went to sit down in the lobby. Lastly, I had been informed prior to our stay in writing that the room would have a little freezer. This was actually a huge selling point for me and one of the reasons why we booked this hotel because I needed to freeze breast milk during our stay. However, there was no small freezer, just a fridge that didn’t get that cold. Very disappointed in the hotel and the service. Just stay at a different hotel - there’s no point in this place.
Stayed 2 nights in Apr 2024
Response from Emma on 23 Apr 2024
Thank you for bringing these issues to our attention. We apologize for the cleanliness and odor concerns you experienced during your stay, as well as the inconvenience regarding the freezer. Your feedback is invaluable, and we'll address these matters promptly to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our stay. The location is perfect for our activities.
Stayed 3 nights in Feb 2024
Response from Kim on 16 Apr 2024
Thanks for the great review Dana!

10/10 Excellent

Karem Valeria

Stayed 1 night in Apr 2024
Response from Tehya on 25 Apr 2024
Thank you for staying with us!

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and extremely clean. Great staff
Stayed 3 nights in Mar 2024
Response from Kim on 5 Apr 2024
We are happy to hear you enjoyed your stay Greg!

8/10 Good

Kathryn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite itself was needing maintenance but due to my schedule I didn’t have time to deal with it. The air conditioning unit in the main room did not heat and it was below freezing each night. Thankfully the bed in the bedroom was king sized so I could share it with my son who was staying with me. Otherwise, the property was extremely convenient to the convention center and a short walk to lots of restaurants and shopping. We will be back in November for another conference.
Stayed 3 nights in Feb 2024
Response from Kim on 3 Apr 2024
Kathryn we are sorry to hear you were not comfortable during your stay due to the until in the main room. We will have engineering investigate the issue right away.

10/10 Excellent

Flavio Jr, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 blocks from 16th street mall
Stayed 1 night in Mar 2024
Response from Emma on 2 Apr 2024
Thanks for the review, Flavio! We're glad you enjoyed your stay and hope to welcome you again soon.

10/10 Excellent

Sikiu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very good in this Hotel. The attention is great. Special thanks to Ricardo in the Bar that attended us Great to my husband and me in our stay. We will definitely be back.
Response from Emma on 1 Apr 2024
Thanks so much for the review, Sikiu!

2/10 Terrible

kimberly

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Emma on 2 Apr 2024
We're sorry to hear you didn't enjoy your stay with us. If you have any specific feedback or concerns, please feel free to reach out to us directly.

6/10 Okay

James

Travelled with family
Valet parking only @ $50 a day should definitely be communicated before booking.
Stayed 2 nights in Mar 2024
Response from Tehya on 29 Mar 2024
Thank you for choosing Hyatt House Denver Downtown. I apologize for any lack of clarity regarding our parking prices. We do have our most up to date parking fees listed under the "Parking and transportation" section of our property amenities. Thank you and we hope to see you next time.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back again, proposed to my girlfriend and it was a perfect view
Stayed 1 night in Mar 2024
Response from Emma on 24 Mar 2024
Congratulations, Shawn! We can't wait to welcome you back soon!

10/10 Excellent

Milagro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 1 night in Mar 2024
Response from Emma on 24 Mar 2024
Thanks for the review, Milagro! We hope to welcome you back soon!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt House was rated really well and it was a perfect place for me for an extended stay while in Denver! Within walking distance of or short train ride to all the sports stadiums and within walking distance of great restaurants and shopping at the Pavilions! Also the heated pool which was nice and laundry service was convenient! Highly recommended!
Stayed 10 nights in Mar 2024
Response from Emma on 24 Mar 2024
Thanks for the review, Ronald! We hope to welcome you back in the future!

6/10 Okay

Thomas

Travelled with group
Liked: Staff & service
Brought 2 maintenance concerns to the front desks attention. Stayed there 6 days and 5 nights. Concerns were never addressed by engineer or maintenance.
Stayed 5 nights in Mar 2024
Response from Emma on 18 Mar 2024
We apologize for the inconvenience you experienced during your stay regarding the maintenance concerns you raised. We regret that they were not promptly addressed by our team. Rest assured, we're taking steps to prevent such occurrences in the future. Your feedback is appreciated, and we hope to welcome you back for a more enjoyable stay.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2024
Response from Emma on 17 Mar 2024
Thanks for the review, Kenneth!

10/10 Excellent

Mitchelle, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient in downtown. Walking distance to Denver Pavilions and Colorado Convention Center. Room was spacious and clean. I recommend it to all.
Stayed 6 nights in Mar 2024
Response from Emma on 15 Mar 2024
Thanks for the review, Michelle!

10/10 Excellent

Marbella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, we were greeted with a big smile and we're treated with respect and lots of professionalism by Alex. He immediately asked to help us as we were walking in.
Stayed 1 night in Mar 2024
Response from Emma on 16 Mar 2024
We're delighted to hear that Alex provided you with a warm welcome and excellent service during your check-in. We'll pass along your kind words to him.. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Lea

Stayed 4 nights in Mar 2024
Response from Emma on 2 Apr 2024
Thanks for the review, Lea!

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Middle of downtown very convenient for nearby activities..
Stayed 1 night in Mar 2024
Response from Kim on 12 Mar 2024
Thank you for commenting on your recent stay Darren!

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was excellent! All of the staff were very polite and friendly. Jesus in valet is an outstanding employee…went above and beyond our expectations!! Thank you all for a great visit!
Stayed 1 night in Mar 2024
Response from Emma on 9 Mar 2024
Thank you, Roxanne! We're glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Totally bomber breakfast. Best I've seen maybe ever! Room was nice but the sink ran really slow.
Stayed 1 night in Mar 2024
Response from Emma on 9 Mar 2024
Thanks for the review, Regina!

10/10 Excellent

Teofilo

Stayed 1 night in Mar 2024
Response from Tehya on 29 Mar 2024
Thank you for staying with us!

10/10 Excellent

Tim, Firenze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price / quality nice rooms & good breakfast. Sorry that Uber left me at front door witch was closed at 11:30 pm and no indication that door was opdracht around the block …..
Stayed 1 night in Mar 2024
Response from Emma on 9 Mar 2024
Thanks for the review, Tim!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk (Toby) was amazing. Kind and helpful
Stayed 1 night in Mar 2024
Response from Emma on 9 Mar 2024
Thanks for the review, Shirley!

6/10 Okay

Roosevelt

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The suite I stayed in was not up to par. Bathroom door broken, shower broken, and not the cleanest.
Stayed 3 nights in Mar 2024
Response from Emma on 7 Mar 2024
Roosevelt, apologies for the inconveniences during your stay. Our maintenance team is fixing the bathroom door and shower promptly. We're also improving our cleaning procedures. We value your feedback and would appreciate the chance to make it up to you. Feel free to reach out with any concerns.

10/10 Excellent

Cheyenne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The only downside is being unable to access streaming services on the tv. Aside from that, no complaints! I would stay here again!
Stayed 1 night in Mar 2024
Response from Emma on 5 Mar 2024
Thanks for the feedback, Cheyenne! We hope to welcome you back soon!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to downtown Denver.
Stayed 2 nights in Mar 2024
Response from Emma on 4 Mar 2024
Thanks for the review, Robert!

6/10 Okay

Kathleen, Lithia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is a $54 per day parking fee. Staff was very nice and room was fine. Overpriced a bit.
Stayed 6 nights in Feb 2024
Response from Emma on 2 Mar 2024
Thanks for your feedback, Kathleen!

2/10 Terrible

Brooke

Travelled with family
Disliked: Staff & service, amenities
The hotel was clean but the service was absolutely horrible. Will never waste my money there again. Bar tenders were slow and rude. Front desk staff was slow and offered no help pertaining to the hotel amenities. I think there was a restaurant, but couldn’t find it. Horrible experience.
Stayed 1 night in Feb 2024
Response from Emma on 2 Mar 2024
Thank you for sharing your feedback. We sincerely apologize for the disappointing service you received, both at the bar and front desk. Your experience does not reflect our usual standards, and we are addressing these issues with our team to ensure improvements.

10/10 Excellent

Ravindra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Emma on 28 Feb 2024
Thanks for the review, Ravindra!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and comfortable hotel.
Stayed 4 nights in Feb 2024
Response from Kim on 26 Feb 2024
We are happy to hear you were comfortable during your stay Gary!

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kim on 27 Feb 2024
Martin we are sorry to see you were not happy with your recent stay.

6/10 Okay

Bridgette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kim on 27 Feb 2024
Bridget we are sorry to see you were not completely happy with your stay!

10/10 Excellent

Josue

Stayed 1 night in Feb 2024
Response from Kim on 27 Feb 2024
Thank you for rating your recent stay at the Hyatt House!

10/10 Excellent

Mikayla

Stayed 1 night in Feb 2024
Response from Kim on 27 Feb 2024
Thank you for rating your stay Mikayla!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Emma on 25 Feb 2024
Thanks for the review, Ashley!

2/10 Terrible

Rocco

Stayed 1 night in Feb 2024
Response from Emma on 21 Mar 2024
We're sorry to learn of your dissatisfaction with your stay. We're committed to understanding and addressing any shortcomings to improve our services. If there are specific areas you'd like us to focus on, please feel free to share. We value your input and hope to have the opportunity to better serve you in the future.