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Reviews of Holiday Inn Express Hotel & Suites Denver Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Denver Airport, an IHG Hotel
6910 Tower Road, Denver, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 554 out of 1001 reviews" "
Rating 8 - Good. 227 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 78 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

renelda

Liked: Cleanliness, staff & service, property conditions & facilities
Near airport
Stayed 1 night in May 2024
Response from C on 14 May 2024
thank you for staying with us we hope to see you again

10/10 Excellent

Alonso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice affordable place
Stayed 1 night in May 2024
Response from caro on 12 May 2024
Thank you for your feed back ! We hope to host you again soon !

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
It's just ok
Stayed 1 night in Mar 2024
Response from c on 11 May 2024
Thank you for staying with us we hope to see you again!

10/10 Excellent

John Foxx

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Holiday Inn Express in Franklin Tn. enjoyed my stay there so I chose this one
Stayed 3 nights in May 2024
Response from caro on 8 May 2024
Thank you for staying with us ! Hope everything was great for you here at DIA location ! Hope to see you again

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Ckean. Quiet. Great shuttle service
Stayed 1 night in May 2024
Response from CM on 4 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 1 night in May 2024
Response from CM on 5 May 2024
Thank you for staying with us! We hope to see you again soon!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for staying near the Denver airport.
Stayed 1 night in May 2024
Response from caro on 3 May 2024
Thank you for your feedback ! We do hope to have you again !

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from caro on 2 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay to be satisfactory! Please know that we here at Holiday Inn Express always strive to be the Travelers Reward, and will continue doing anything we can to earn your "10"' in the future! We all very much hope to be afforded the pleasure of hosting you again soon, should your travels bring you back to our neck of the woods!Thank you again for your candid feedback,

10/10 Excellent

Donna

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beds, cleaning , no bad smell . Spacious room . Not old hotel .
Stayed 1 night in Feb 2024
Response from cm on 29 Apr 2024
Thank you so much for staying with us we hope to see you again soon!

10/10 Excellent

Elizabeth

Travelled with partner
The shuttle drivers were excellent! No time with great attitudes. The desk clerk was very positive/ excellent
Stayed 1 night in Apr 2024
Response from cm on 24 Apr 2024
Dear Guests, thank you so much for staying with us at our hotel. Subject: Thank You for Staying at Our HotelDear Valued Guests,I hope this email finds you well. On behalf of our team at Holiday Inn Express DIA , I would like to extend our sincere gratitude for choosing us as your accommodation during your recent stay. It was a pleasure having you as our guest and we appreciate your patronage. We are delighted to know that you had a comfortable and enjoyable experience at our hotel. Our team works tirelessly to ensure that all our guests receive the highest level of service and I am thrilled to hear that we were able to meet your expectations. Your kind words of appreciation mean a lot to us and I have shared your compliments with the entire team. It serves as a motivation for us, we hope to see you again soon

10/10 Excellent

Jonathon

Liked: Amenities
Good
Stayed 1 night in Mar 2024
Response from cm on 22 Apr 2024
Thank you so much for staying with we hope to you again soon!

10/10 Excellent

Gabriele, Clinton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel, modern,clean, friendly staff, and a great breakfast.
Stayed 2 nights in Apr 2024
Response from cm on 19 Apr 2024
Thank you so much for staying with us, We hope to see you again!

8/10 Good

Justin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 2 nights in Apr 2024
Response from cm on 19 Apr 2024
Thank you so much for staying with us, We hope to see you again!

10/10 Excellent

Keith

Stayed 1 night in Apr 2024
Response from cm on 7 May 2024
Thank you so much for staying us we hope to see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Easy check in. Just know that if you catch their shuttle from Denver airport, you have to be on the west side. I had no idea and I was on the east side and luckily a different transport person told me.
Stayed 1 night in Apr 2024
Response from Cm on 15 Apr 2024
Thank you so much for staying with us, we hope to see you again

6/10 Okay

Juan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Quite and safe
Stayed 1 night in Apr 2024
Response from cm on 12 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENVER AIRPORT.Please know that your feedback is precious to us. We use feedback like yours to change our brand and continuously improve the guest experience. We hope you will allow us to serve you again in the future.

4/10 Poor

Ti

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
They didn’t have adequate shuttle to the airport and although they say you can’t reserve a shuttle until 24 hours ahead when I called for my time slot at 24 hours I was told that the whole shuttle had been filled the day before. Just really disappointed.
Stayed 1 night in Mar 2024
Response from caro on 11 Apr 2024
Thank you for your feedback, we do apologize that you encountered these issues during your stay. Your comments will help us as we are always looking for ways to improve the guest experience! Shuttle is always first come first serve so we apologize if a bigger party took the spot we do only have a certain amount of seats. Hope you can give us a try another time !

10/10 Excellent

matthew

Stayed 1 night in Mar 2024
Response from caro on 2 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay to be satisfactory! Please know that we here at Holiday Inn Express always strive to be the Travelers Reward, and will continue doing anything we can to earn your "10"' in the future! We all very much hope to be afforded the pleasure of hosting you again soon, should your travels bring you back to our neck of the woods!Thank you again for your candid feedback,

8/10 Good

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to stay
Stayed 1 night in Mar 2024
Response from vm on 12 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENVER AIRPORT.Please know that your feedback is precious to us. We use feedback like yours to change our brand and continuously improve the guest experience. We hope you will allow us to serve you again in the future.

6/10 Okay

Cassandra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to the airport
Stayed 1 night in Mar 2024
Response from CM on 8 Apr 2024
Thank you for staying with us, we hope to see you again!

10/10 Excellent

DARRELL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CM on 8 Apr 2024
Thank you for staying with us we hope to see you again soon!

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities
-
Stayed 1 night in Apr 2024
Response from cm on 6 Apr 2024
Thank you so much for staying with us, we hope to see you again soon

10/10 Excellent

Jaimie, forked river

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Renovations are beautiful! Very comfy and clean place to spend the night. They also provide a generous free breakfast and shuttle service!
Stayed 1 night in Apr 2024
Response from CM on 2 Apr 2024
Thank you so much for staying with us! I am happy everything was perfect for your stay; I hope to see you again sometime soon!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from caro on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to DIA, shuttle to and from the airport was efficient, check in and check out took less than a minute. I dealt with four different desk employees and they were all very nice and helpful. The only thing I don’t like is that there isn’t coffee in the room, you have to go down to the lobby.
Stayed 1 night in Mar 2024
Response from cm on 31 Mar 2024
Thank you for staying with us we hope to see you again soon

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, staff was very friendly, and the shuttle to the airport was on time and quick
Stayed 1 night in Mar 2024
Response from cm on 31 Mar 2024
Thank you for staying with us we hope to see you again soon

2/10 Terrible

William

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is great. But the experience was awful. It’s a very loud hotel. We were woken up at 3am to a lady screaming in the hall way about how she couldn’t get into her room. Also a lot of homeless people that were banging on things in the middle of the night. We were told breakfast started at 5am. At 5:10AM there was still no hot food out.
Stayed 1 night in Mar 2024
Response from cm on 31 Mar 2024
I am sorry about your experience, rest assured we don't have a homeless problem here

10/10 Excellent

Bryce

Stayed 1 night in Mar 2024
Response from cm on 17 Apr 2024
Thank you for staying with us we hope to see you again!

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle was easy and convenient, the front desk was awesome and I liked the breakfast…I wish they had coffee in the room.
Stayed 1 night in Mar 2024
Response from caro on 27 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay to be satisfactory! Please know that we here at Holiday Inn Express always strive to be the Travelers Reward, and will continue doing anything we can to earn your "10"' in the future! We all very much hope to be afforded the pleasure of hosting you again soon, should your travels bring you back to our neck of the woods!Thank you again for your candid feedback

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Staff very kind and helpful
Stayed 1 night in Mar 2024
Response from cm on 25 Mar 2024
Thank you for staying with us we hope to see you again soon

10/10 Excellent

Luis E

Stayed 1 night in Mar 2024
Response from CM on 14 Apr 2024
Thank you for staying with us we hope to see you again !

10/10 Excellent

Mary, Bowling Green

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Drew Apodaca on 24 Mar 2024
We appreciate the rating and hope to welcome you back soon!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice for a quick airport layover. It was clean and comfortable, and the staff were welcoming! Will stay again!
Stayed 1 night in Mar 2024
Response from CM on 19 Mar 2024
Thank you so much for staying with us we hope to see you again soon!

10/10 Excellent

Kimberly, Eagan

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport with an easy shuttle.
Stayed 1 night in Mar 2024
Response from CM on 19 Mar 2024
Thank you so much for saying with us, We hope to see you again soon!

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from cm on 6 Apr 2024
Thank you for staying with us, we hope to see you again!

2/10 Terrible

Christopher, Indianapolis

Be sure to note the hotel charges a $12 per day parking fee at check-in. Thus remember to add $12 to the price you are quoted for your room when you're comparison shopping. Other hotels in the area state they provide free parking, such as Tru, Quality Inn, and Staybridge Suites.
Stayed 1 night in Mar 2024
Response from CM on 17 Mar 2024
Thank you so much for staying with us. Please keep in mind that we inform everyone about our parking charges on the website for third-party reservations, and when you book directly with IHG, there is also a big sign on the door showing that parking is 12.00 per day. If there is anything else you need, please reach out to the hotel and ask for Conner.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from cm on 5 Apr 2024
Thank you for staying with us we hope to see you again soon!

10/10 Excellent

Brenda, Starke

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent, easy check. Clean room, comfortable bed. Outstanding friendly staff with engaging welcoming personalities.
Stayed 1 night in Mar 2024
Response from caro on 16 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay to be satisfactory! Please know that we here at Holiday Inn Express always strive to be the Travelers Reward, and will continue doing anything we can to earn your "10"' in the future! We all very much hope to be afforded the pleasure of hosting you again soon, should your travels bring you back to our neck of the woods!Thank you again for your candid feedback

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and linens were comfortable to sleep in.
Stayed 1 night in Mar 2024
Response from cm on 19 Mar 2024
Thank you for staying with us we hope to see you again soon!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Drew Apodaca on 16 Mar 2024
Thank you so much for the stellar rating! We hope to welcome you back soon, Ashley!

2/10 Terrible

Christopher

Stayed 1 night in Mar 2024
Response from CM on 4 Apr 2024
Thank you so much for staying with us I am sorry about your experience, I would love to know what happen if you would call the hotel and ask for Conner

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and great service.
Stayed 1 night in Mar 2024
Response from caro on 16 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay to be satisfactory! Please know that we here at Holiday Inn Express always strive to be the Travelers Reward, and will continue doing anything we can to earn your "10"' in the future! We all very much hope to be afforded the pleasure of hosting you again soon, should your travels bring you back to our neck of the woods!Thank you again for your candid feedback,

10/10 Excellent

Tiana

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the area and like how close to the airport it was!
Stayed 1 night in Mar 2024
Response from caro on 16 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay to be satisfactory! Please know that we here at Holiday Inn Express always strive to be the Travelers Reward, and will continue doing anything we can to earn your "10"' in the future! We all very much hope to be afforded the pleasure of hosting you again soon, should your travels bring you back to our neck of the woods!Thank you again for your candid feedback,

10/10 Excellent

ELIZABETH

Stayed 1 night in Mar 2024
Response from cm on 30 Mar 2024
Thank you so much for staying with us we hope to see you again soon

8/10 Good

Jackie

My room was on the backside of the elevators which caused some undesirable noise. The bathroom did not feel sanitary. The bathtub was not very clean. Overall my stay was satisfactory.
Stayed 1 night in Feb 2024
Response from CM on 10 Mar 2024
I am really sorry your stay was not up to our standards Please call the hotel and as for conner so we can make this right

10/10 Excellent

Leland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the airport.
Stayed 1 night in Mar 2024
Response from CM on 10 Mar 2024
Thank you for staying with us we hope to see you again soon!

10/10 Excellent

Kathryn Ann

Stayed 2 nights in Mar 2024
Response from CM on 29 Mar 2024
Thank you for staying with us we hope to see you soon!

10/10 Excellent

Jie

Stayed 1 night in Mar 2024
Response from CM on 29 Mar 2024
Thank you for staying with us we hope to see you again

10/10 Excellent

Paige

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay...
Stayed 2 nights in Mar 2024
Response from CM on 6 Mar 2024
thank you for staying with us we hope to see you again

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from cm on 7 Mar 2024
thank you for staying with us we hope to see you again