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Reviews of Holiday Inn Express & Suites Denton UNT- TWU, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Denton UNT- TWU, an IHG Hotel
4485 N I-35, Denton, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 949 reviews" "
Rating 8 - Good. 248 out of 949 reviews" "
Rating 6 - Okay. 59 out of 949 reviews" "
Rating 4 - Poor. 38 out of 949 reviews" "
Rating 2 - Terrible. 38 out of 949 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as it should be.
Stayed 1 night in May 2024
Response from Rose Sens on 25 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in May 2024
Response from Rose Sens on 25 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Maurice S

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fabulous!
Stayed 3 nights in May 2024
Response from Rose Sens on 25 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rose Sens on 25 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Jose

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Rose Sens on 25 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable hotel that was relatively close to UNT.
Stayed 1 night in May 2024
Response from Rose Sens on 25 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024
Response from Rose Sens on 25 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ana

Stayed 1 night in Mar 2024
Response from Rose Sens on 25 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Eric, Lone Tree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good price.
Stayed 1 night in Apr 2024
Response from Rose Sens on 29 Apr 2024
Dear Guest,Thank you so much for your kind words and great feedback. We are glad to hear you had a great stay and look forward to seeing you again soon.Best Wishes

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient access to freeway.
Stayed 1 night in Apr 2024
Response from Rose S on 17 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

KE

Great
Stayed 2 nights in Apr 2024
Response from Rose S on 17 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Darby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rose S on 17 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Cynthia, Moreno Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rose S on 17 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

kathy

Stayed 1 night in Mar 2024
Response from Rose Sens on 29 Apr 2024
Dear Guest,Thank you so much for your kind words and great feedback. We are glad to hear you had a great stay and look forward to seeing you again soon.Best Wishes

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction made it difficult to get to
Stayed 1 night in Mar 2024
Response from Rose S on 31 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Leanne

Stayed 1 night in Mar 2024
Response from Rose S on 17 Apr 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENTON-UNT-TWU.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

Carla, Grand junction

Travelled with family, Travelled with pets
The hotel advertised as pet friendly but wasn’t . The manager helped us find a room at the laquinta next door
Stayed 1 night in Mar 2024
Response from Rose S on 25 Mar 2024
hank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENTON-UNT-TWU.I would like to start by apologizing to you for not meeting your expectations. I have checked the site and we are not advertised as pet friendly only service animal friendly. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Chasity

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in & out process was great, we liked the variety of breakfast options as well! Would recommend.
Stayed 2 nights in Mar 2024
Response from Rose S on 25 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Janet

Stayed 1 night in Mar 2024
Response from Rose S on 17 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rose S on 25 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Megan

Stayed 1 night in Mar 2024
Response from Rose S on 31 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Dennis

Travelled with family
A little difficult to get to due to construction but close to interstate access. Good breakfast. Room could use updating.
Stayed 1 night in Feb 2024
Response from Rose S on 11 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

VALERIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and spacious for a family of 5
Really nice hotel. Smells great in the room and other areas. Will stay again if in Denton
Stayed 2 nights in Feb 2024
Response from Rose S on 11 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Express is my goto place to stay, and this experience keeps that feeling for me.
Stayed 2 nights in Feb 2024
Response from Rose S on 11 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, the only concern we had was one of the shower towels had hair on it that was not ours. I didn’t voice this to management just wanted to share with future potential customers
Stayed 1 night in Feb 2024
Response from Rose S on 11 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

martha, austin

Stayed 2 nights in Feb 2024
Response from Rose S on 25 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

JERRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rose S on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greeted extremely warmly. When I checked in, every interaction I had with desk staff was positive and have absolutely no complaints. Great location next to the freeway for travel access and plenty of good dining options close by.
Stayed 2 nights in Feb 2024
Response from Rose S on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very clean and quiet. Staff very friendly and polite. Great experience all around. Loved the breakfast variety.
Stayed 1 night in Feb 2024
Response from Rose S on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean & away from busy streets and crowded areas.
Stayed 1 night in Feb 2024
Response from Rose S on 6 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Kimberly

Disliked: Property conditions & facilities
Hot tub not working. No shower pressure. Hot water not very hot. Room hot.
Stayed 1 night in Feb 2024
Response from Rose S on 6 Feb 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENTON-UNT-TWU.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Jocabed

Stayed 1 night in Feb 2024
Response from Rose S on 6 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick overnight stop on our road trip but service was great and room was very comfy.
Stayed 1 night in Feb 2024
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility!
Stayed 1 night in Jan 2024
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Rebecca, Laporte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t sleep well as it sounded like the room above me was walking and stomping around all night.
Stayed 1 night in Jan 2024
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Katherine

Travelled with group
Liked: Property conditions & facilities
Hotel is clean and staff is super friendly and accommodating.
Stayed 1 night in Jan 2024
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Carlye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first hotel I’ve stayed at in a while that was truly clean. It’s smelled really good. I really noticed that when I walked in. My room was very clean. I just haven’t been in a hotel that was truly clean in a while.
Stayed 1 night in Jan 2024
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Greta

Stayed 1 night in Jan 2024
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Angelia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Front Desk was very kind and helpful. Was able to check us in a bit early. Room was spacious & clean. Breakfast was good.
Stayed 1 night in Jan 2024
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great.
Stayed 1 night in Dec 2023
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way a lot better than i expected !
Stayed 1 night in Dec 2023
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Rose S on 3 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rose S on 1 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Rose S on 1 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Chasity

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in & out process was easy & efficient. No issues while we were there!
Stayed 2 nights in Dec 2023
Response from Rose S on 24 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENTON-UNT-TWU.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.