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Reviews of Embassy Suites by Hilton Denton Convention Center

4 out of 5
Embassy Suites by Hilton Denton Convention Center
3100 Town Center Trail, Denton, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 808 out of 1000 reviews" "
Rating 8 - Good. 109 out of 1000 reviews" "
Rating 6 - Okay. 40 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

The best place I have ever stayed at and I been all over the states I been telling people about the place . It was a good place to stay and safe . I been telling people a lady alone it the place they will Watch over you and your safe thanks for your service I’ll be back there
Stayed 1 night in May 2024

4/10 Poor

Navroz

Disliked: Staff & service, amenities
Non cooperative front desk
Stayed 1 night in May 2024

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Embassy Suite. Everything was so close to the hotel and very quiet. I loved everything about the property.
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just lovely
Stayed 1 night in May 2024

10/10 Excellent

Sonya

Travelled with family
Liked: Amenities
Beautiful hotel. Very quiet in the room. Everything was perfect.
Stayed 1 night in May 2024

10/10 Excellent

shaun

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is spotless, the staff is legitamately welcoming and friendly, .The breakfast and restaurant are delicious. The open downstairs area was perfect for coffee or a nightcap. 10 out of 10 would stay there again. If I'm nitpicking - the bedroom has no overhead lights and a navy blue carpet - its difficult to see anything in there at night and room 209 has a view of a wall on one side and the roof HVAC on the other - doesn't warrant a "corner room" rate but its spacious and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert, Flower Mound

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Apr 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Very nice hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and myself had a great time here! The daily breakfast was delicious, the pool and workout room were clean and open, and the staff were very friendly. Great stay!
Stayed 6 nights in Mar 2024

10/10 Excellent

Jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The property was well maintained except for the operational issue with the toilet, but it was quickly addressed by the exceptional staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The happy hour was a nice touch!
Stayed 5 nights in Mar 2024

10/10 Excellent

Brad

Stayed 2 nights in Mar 2024

10/10 Excellent

Kim, Abilene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Embassy Suites was beautifully decorated and looked like a brand new hotel. It was clean and well maintained. Our room was very spacious and slept well in our comfy bed. The manager’s reception was great along with the wonderful breakfast the next morning. Staff was friendly and helpful. We will definitely be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Hilario

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023

6/10 Okay

Giuliano

Liked: Property conditions & facilities
Disliked: Cleanliness
Dirty sheets and pillow cases
Stayed 1 night in Mar 2024
Response from Kim J. on 12 Mar 2024
Mr. Giuliano, I do apologize for the issue you experienced on your stay with us. The issue was brought up to housekeeping so that they are aware. I hope that we will see you on a future stay so that we have an opportunity to make a better impression.

10/10 Excellent

Lanice, Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay !
Stayed 2 nights in Feb 2024
Response from Kim J. on 12 Mar 2024
Lanice, thank you for the great review!

10/10 Excellent

Triston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Feb 2024
Response from Kim J on 12 Mar 2024
Triston, thanks for the great review!

8/10 Good

Bethany

Stayed 1 night in Feb 2024
Response from Kim J. on 12 Mar 2024
Bethany, thank you for the 8 out of 10 review! I wonder what we could have done to make it a 10 out of 10. If you would like to let us know we would appreciate it. Thanks.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Stayed 2 nights in Feb 2024

8/10 Good

NEREIDA

Stayed 2 nights in Feb 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly. Amazing customer service. Clean and beautiful rooms
Stayed 1 night in Feb 2024

6/10 Okay

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where's the hot water?
Everything was great BUT- the only complaint is the hot water system was designed poorly. It took OVER 10 minutes for the water to START warming up.
Stayed 1 night in Feb 2024

10/10 Excellent

Iram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Rooms
Great customer service and I loved the room!
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa, Midlothian

Liked: Cleanliness, staff & service, property conditions & facilities
The property and rooms are exceptional. I love the technology in the rooms and our stay was peaceful and quiet. You definitely get what you pay for!
Stayed 1 night in Jan 2024

2/10 Terrible

Laura

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We had 3 repair guys in our room at two different times for a one-night stay. We had to leave the room twice for an hour for the living room lights' Bluetooth to be repaired at arrival, and then the shower faucet replaced and plumbing fixed in the morning. They claimed the 11th floor $50 charge was an upgrade with free snacks-but only soda and candy? The manager was very unprofessional and tried avoiding us to discuss things- and finally came out to the front desk and said she would refund our stay through an Expedia request, but then denied the request after we checked out! Very unfortunate experience with their poor management especially when it is a new building with a beautiful lobby with bar and a restaurant. Shame.
Stayed 1 night in Jan 2024

10/10 Excellent

Ayokari

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and comfortable.
Stayed 2 nights in Jan 2024

10/10 Excellent

S

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and relax. The rooms were very updated, clean, and cozy. The staff was excellent. Would highly recommend!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Nazly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They over charged me and now no one responds back. I called several times and emailed with no response. At this time it looks like I’ve been scammed.
Stayed 3 nights in Jan 2024
Response from Kim on 26 Jan 2024
We do apologize for the delay in responding. We are in the process of looking up the information and will reach out as soon as we have gathered the details.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Queen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sandra

Stayed 4 nights in Dec 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Mist stay here and we will only stay here
Excellent all the way aroud and amazing breakfast not your traditional continental breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect two day getaway to wrap presents, enjoy a yummy breakfast and relax before the holidays.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Linda

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Check in was quick and efficient. Staff was cordial but not as welcoming as the last pair we had when we stayed at the same hotel. Facility was clean overall but our room was not clean. There was dried urine stain on the toilet and kitchen table had crumbs.
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
It is a very nice hotel. As others have mentioned the water pressure is terrible. I’ve never stayed at a hotel where the water pressure was so low. You will definitely be rinsing yourself off a few times. They have a restaurant and a Starbucks inside the hotel which is great. There are quite a few other places to eat nearby. I’d definitely stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Stayed 1 night in Nov 2023

10/10 Excellent

RAJESH, North andover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alma

Business traveller
Liked: Staff & service, amenities

10/10 Excellent

Maria Esther

Stayed 2 nights in Dec 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan J

Stayed 1 night in Dec 2023

10/10 Excellent

Arminae

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Honor O

Liked: Cleanliness, staff & service, property conditions & facilities