Lobby

Reviews of The LaLiT New Delhi

5 out of 5
The LaLiT New Delhi
Barakhamba Avenue, Connaught Place, New Delhi, Delhi N.C.R

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1001 reviews" "
Rating 8 - Good. 310 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 73 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Nick, Haridwar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant though my best experience was with a waiter in the coffee shop who served my wife and I at the breakfast table on both days of my stay. He was very attentive, courteous and proactive while providing us excellent service that used to be the highlight of my mornings. His name is Jitendra Pandey, an old timer with old fashioned values and a great sense of responsibility and ownership. Many many thanks to him from both my wife and I. 🙏
Stayed 2 nights in Mar 2024

8/10 Good

kulbinder

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location
Stayed 3 nights in Mar 2024

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bell staff was exceptional, Especially Pawan! Pawan was able to fix my broken bag and arrange for a courier to pick up my bags to be shipped back to the USA. He was easy to communicate with, very friendly, and very knowledgeable about how to get things accomplished. Thank you so much for making my stay at Lalit so pleasant! The Lalit is a very nice hotel, centrally located, comfortable and pleasant people at reception. Thank you for a lovely stay.
Stayed 3 nights in Mar 2024

6/10 Okay

Puneet

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Rajni, Ealing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Renuka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful but it was so difficult to get hold of concierge from the room or book anything.
Stayed 2 nights in Feb 2024

4/10 Poor

Marwa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The place is just amazing yet the staff are so hard to deal with, the operator and reception never pick up, and when they do you never get anything done, you keep on waiting for hours. I asked for someone to fix the sink and waited a whole day, I asked to change the room and never got a reply back.
Stayed 3 nights in Feb 2024

10/10 Excellent

Vandana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable. It was centrally located and it was very convenient for us. We loved the food and our stay there.
Stayed 1 night in Feb 2024

10/10 Excellent

Simran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jan 2024

10/10 Excellent

Nick, Haridwar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is simply a wonderful hotel with a very pleasant staff. Thanks !!
Stayed 2 nights in Feb 2024

4/10 Poor

Daniel

Travelled with partner
Disliked: Staff & service
Not 5 star. More like 3. Nice enough hotel but we had a disappointing experience. We have to ask many times for extra towels. Had an extra guest stay for one night. They didn’t bring up the extra bed. Last night ordered room service and was told we had to pay cash and couldn’t put on our bill. But the previous night we could add to our rooms bill. Then the food was cold. For the price we paid I expected more. Breakfast selection huge, but very average.

8/10 Good

Ousmane, Chestnut Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ousmane, Chestnut Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

LEE

Business traveller
Liked: Staff & service
Very high rates of limited supply of food. Rust water from bath room. Airport pick up cost sky high!
Stayed 6 nights in Jan 2024

6/10 Okay

Hanumant

Travelled with family and small children
Liked: Staff & service
For a five star hotel there are defibitely a few things lacking. The hotel itself is starting to feel aged, the room cards kept malfunctioning. We had to reset our cards 6 times on 3 days. The bathroom although big was not the cleanest, showers were rusted. No one informed us that the swimming pool was closed before booking. The drinks even with a very high pricd tag are not the greatest. Overall we did not feel it was good value for money.
Stayed 3 nights in Jan 2024

10/10 Excellent

Krishankant

Liked: Cleanliness
Stayed 4 nights in Jan 2024

8/10 Good

Anuj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property in a central convenient location. Staff are good and helpful. Was good value for money for me Only drawback was when I was queueing up to check in the staff who weren't with customers were in no rush to serve but when 2 different local customers jumped the queue and barged in they didn't seem to mind speaking to them. Quite irritating when you are queueing up politely
Stayed 1 night in Jan 2024

4/10 Poor

Sharad

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

sarvesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Loved the lobby ambience
Stayed 1 night in Jan 2024

10/10 Excellent

SATYA SHEEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ambience and overall appearance of the hotel premises was wonderful. Staff were extremely polite and helpful. Our stay was peaceful and relaxing. I would recommend it to friends and family. However, I found that the food was a little less toward my liking.
Stayed 2 nights in Dec 2023

6/10 Okay

Rajesh

Liked: Cleanliness, room comfort
The service was ver slow
Stayed 1 night in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023

6/10 Okay

Piyush

Travelled with family
Liked: Staff & service
Did not stand up to Name
During my stay of 5 nights, I had to change roooms two times! Basic things like towels are like scarce. We had to keep asking for multiple times to get one or two!! Basic things like smart TV one would have expected for the kind of hotel were missing. Hotel need upgrade due to age.
Stayed 2 nights in Dec 2023

10/10 Excellent

Diane

Stayed 4 nights in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location for Delhi
Lovely hotel and staff, room comfortable
Stayed 3 nights in Nov 2023

6/10 Okay

Sabita

Travelled with family
I have stayed at the Lalit previously but it appeared a little run down. Staff were so busy and we had to wait 10-15minutes in line to have our keys reactivated. Keys were always unactivated.
Stayed 3 nights in Nov 2023

4/10 Poor

Gaurav

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lalit Delhi does not reflect a 5-star property. I had a bed bug issue in my room. After calling, they send people to look and confirm. The next worst part was the delay in resolution. I asked for a room upgrade, but it took almost 2 hrs for the management to coordinate. After every call, they send a new person asking the same thing. Finally, after going to reception and again explaining the issue, they changed my room. I am thankful that I spotted the bedbug before starting the night, o/w would have risked further infection issues. This is my second time at this property, but they should learn to meet cleanliness requirements and have better customer service. Don't know if I will be going back again :(
Stayed 2 nights in Nov 2023

8/10 Good

dinesh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with high standards, close to Connaught place, friendly staff, clean environment maintained at a high standard what else can you ask for.
Stayed 3 nights in Nov 2023

4/10 Poor

sandeep

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Room service staff are good but staff at checkin are not welcoming and rude
Stayed 1 night in Nov 2023

2/10 Terrible

Deepesh

Disliked: Cleanliness, amenities
Stayed 1 night in Nov 2023

10/10 Excellent

Francis

Stayed 4 nights in Nov 2023

10/10 Excellent

ALVIN

Stayed 4 nights in Nov 2023

8/10 Good

Sukhdev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lalit Dehi
A nicely located hotel.
Stayed 3 nights in Nov 2023

8/10 Good

Benjamin

Stayed 3 nights in Nov 2023

10/10 Excellent

amarjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff very courteous and helpful.
Stayed 1 night in Nov 2023
Response from Vijay Bhalla on 8 Nov 2023
Dear Mr Amarjit,Namaskar ! Thank you for taking your valuable time & reaching out to write your wonderful review of The Lalit New Delhi. Your general appreciation of the efforts of our team is very encouraging . I have taken the liberty to share your kind appreciation with the team, as it is feedback such as yours, that motivates us to achieve higher standards of service. We look forward to have many more moments like these at The Lalit New Delhi as it is an honour for us to be of service to you, always. Warm Regards Vijay Bhalla

2/10 Terrible

yasin

Stayed 1 night in Oct 2023
Response from Vijay Bhalla on 2 Nov 2023
Dear Ms Yasin,Namaskar ! Thank you for choosing to stay at The Lalit New Delhi and writing your review. It is from feedback like yours that we learn and grow. Please accept my apologies for the set of inconveniences faced. This is certainly not as per our standards and we have taken corrective training for the erring individuals. I hope you will give us another opportunity to be of service so that we may change your opinion and convert you into a Lalit Loyalist !Yours sincerelyVijay Bhalla

8/10 Good

Tejinder

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Vijay Bhalla on 2 Nov 2023
Dear Mr Tejinder,Namaskar! Thank you for taking out time to share the valuable feedback of your stay at our Hotel and recommending it. We are delighted to learn that you had a memorable stay with us and we look forward to welcoming to back home soon.Warmest regards Vijay Bhalla

8/10 Good

Fiona

Stayed 4 nights in Oct 2023
Response from Vijay Bhalla on 2 Nov 2023
Dear Ms Fiona,Namaskar! Thank you for taking out time to share the valuable feedback of your stay at our Hotel and recommending it. We are delighted to learn that you had a memorable stay with us and we look forward to welcoming to back home soon.Warmest regards Vijay Bhalla

2/10 Terrible

yasin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad to stay
It’s disgusting hotel to stay !
Stayed 1 night in Oct 2023
Response from Vijay Bhalla on 30 Oct 2023
Dear Mr Yasin,Namaskar ! Thank you for choosing to stay at The Lalit New Delhi and writing your review. It is from feedback like yours that we learn and grow. Please accept my apologies for the set of inconveniences faced. This is certainly not as per our standards and we have taken corrective training for the erring individuals. I hope you will give us another opportunity to be of service so that we may change your opinion and convert you into a Lalit Loyalist !Yours sincerelyVijay Bhalla

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Vijay Bhalla on 26 Oct 2023
Dear Mr Anonymous,Namaskar! Thank you for taking out time to share the valuable feedback of your stay at our Hotel and recommending it. We are delighted to learn that you had a memorable stay with us and we look forward to welcoming to back home soon.Warmest regards Vijay Bhalla

6/10 Okay

Nina

Travelled with family
Liked: Cleanliness, staff & service
Helpful staff and quick response but not of a five star calibre! Had to ask for hand towels and mat..to be told there is a shortage!
Stayed 4 nights in Oct 2023
Response from Vijay Bhalla on 26 Oct 2023
Dear Ms Nina,Namaskar ! Thank you for sharing your feedback .I must thank you for also highlighting your feedback on improvement of certain aspects that did not measure upto your expectations and led to inconvenience during your stay. We assure you of our best of services and attention at all times and look forward to welcoming you back HOME ! Warm RegardsVijay Bhalla

8/10 Good

Michael

Stayed 4 nights in Oct 2023
Response from Vijay Bhalla on 19 Oct 2023
Dear Mr Michael,Namaskar! Thank you for taking out time to share the valuable feedback of your stay at our Hotel and recommending it. We are delighted to learn that you had a memorable stay with us and we look forward to welcoming to back home soon.Warmest regards Vijay Bhalla

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Awful check in experience
Arrived at hotel at midnight , desperate for a shower and sleep. Nightclub in hotel pounding out the base 😡 I asked for a quiet room away from club. Told there wasn't any quiet rooms unless I wanted a smoking floor or no window. Opted for no window, despite this not being what I had paid for. Got to my room and opened the door to a weird black and red sex themed room, with black and red padded walls, karma-sutra art and a disgusting red satin lips chair. Black walls had writing about drinking champagne in the bath. I was completely confused by what this room was and why I had been given it - it felt like a creepy room that would have hidden cameras and completely inappropriate to give this to a solo female traveller. Wish I'd got photos but just wanted to resolve the situation quickly. I asked the bell boy to be given the room I'd actually paid for. He made a call and suddenly a room that I had actually booked miraculously was offered, despite having been told there absolutely wasn't one available... Complete with magnolia walls and no karma sutra in sight! This awful check in experience completely ruined my stay at the hotel. Myself and colleagues often travel to Delhi for work, but will not be staying at this hotel again! If a quiet room room that I had paid for was available, I have no idea why the check in staff thought it was acceptable to be given this room. Rest of stay was uneventful luckily. I'm also concerned as to why this room exists in the hotel!
Stayed 3 nights in Oct 2023
Response from Vijay Bhalla on 16 Oct 2023
Dear Mr Anonymous,Namaskar ! Thank you for sharing your feedback .I must thank you for also highlighting your feedback on improvement of certain aspects that did not measure upto your expectations and led to inconvenience during your stay. We assure you of our best of services and attention at all times and look forward to welcoming you back HOME ! Warm RegardsVijay Bhalla

10/10 Excellent

Mehul

Stayed 1 night in Oct 2023
Response from Vijay Bhalla on 16 Oct 2023
Dear Mr Mehul,Namaskar ! Thank you for taking your valuable time & reaching out to write your wonderful review of The Lalit New Delhi. Your general appreciation of the efforts of our team is very encouraging . I have taken the liberty to share your kind appreciation with the team, as it is feedback such as yours, that motivates us to achieve higher standards of service. We look forward to have many more moments like these at The Lalit New Delhi as it is an honour for us to be of service to you, always. Warm Regards Vijay Bhalla

10/10 Excellent

Munira, NAIROBI

Stayed 5 nights in Oct 2023
Response from Vijay Bhalla on 2 Nov 2023
Dear Ms Munira,Namaskar ! Thank you for taking your valuable time & reaching out to write your wonderful review of The Lalit New Delhi. Your general appreciation of the efforts of our team is very encouraging . I have taken the liberty to share your kind appreciation with the team, as it is feedback such as yours, that motivates us to achieve higher standards of service. We look forward to have many more moments like these at The Lalit New Delhi as it is an honour for us to be of service to you, always. Warm Regards Vijay Bhalla

10/10 Excellent

Saroj kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Vijay Bhalla on 14 Oct 2023
Dear Mr Kumar,Namaskar ! Thank you for taking your valuable time & reaching out to write your wonderful review of The Lalit New Delhi. Your general appreciation of the efforts of our team is very encouraging . I have taken the liberty to share your kind appreciation with the team, as it is feedback such as yours, that motivates us to achieve higher standards of service. We look forward to have many more moments like these at The Lalit New Delhi as it is an honour for us to be of service to you, always. Warm Regards Vijay Bhalla

10/10 Excellent

enna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Very nice staff. Specially nishant n manpreet at reception .
Stayed 1 night in Sep 2023
Response from Vijay Bhalla on 19 Sept 2023
Dear Ms Enna,Namaskar !!Thank you for taking your valuable time & reaching out to write your wonderful review of The Lalit New Delhi. Your general appreciation of the efforts of our team is very encouraging . I have taken the liberty to share your kind appreciation with the team, as it is feedback such as yours, that motivates us to achieve higher standards of service. We look forward to have many more moments like these at The Lalit New Delhi as it is an honour for us to be of service to you, always. Warm Regards Vijay Bhalla

10/10 Excellent

Mohammed

Stayed 1 night in Sep 2023
Response from Vijay Bhalla on 12 Sept 2023
Dear Mr Mohammed,Namaskar ! Thank you for taking your valuable time & reaching out to write your wonderful review of The Lalit New Delhi. Your general appreciation of the efforts of our team is very encouraging . I have taken the liberty to share your kind appreciation with the team, as it is feedback such as yours, that motivates us to achieve higher standards of service. We look forward to have many more moments like these at The Lalit New Delhi as it is an honour for us to be of service to you, always. Warm Regards Vijay Bhalla

2/10 Terrible

Saurabh

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got dengue a day before i was supposed to visit but the property refused to make any accommodation and charged me the full amount of the booking. I was a big fan of the Lalit hotels until now and will never be doing business with them again.
Stayed 1 night in Aug 2023
Response from Vijay Bhalla on 5 Sept 2023
Dear Mr Saurabh,Namaskar ! Thank you for choosing to stay at The Lalit New Delhi and writing your review. It is from feedback like yours that we learn and grow. Please accept my apologies for the set of inconveniences faced. This is certainly not as per our standards and we have taken corrective training for the erring individuals. I hope you will give us another opportunity to be of service so that we may change your opinion and convert you into a Lalit Loyalist !Yours sincerelyVijay Bhalla