Interior

Reviews of The Grand New Delhi

5 out of 5
The Grand New Delhi
Vasant Kunj, Phase II, Nelson Mandela Road, New Delhi, Delhi N.C.R

Reviews

7.2

Good

Rating 10 - Excellent. 144 out of 496 reviews" "
Rating 8 - Good. 153 out of 496 reviews" "
Rating 6 - Okay. 90 out of 496 reviews" "
Rating 4 - Poor. 48 out of 496 reviews" "
Rating 2 - Terrible. 61 out of 496 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Katherine

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Gurpartap

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Original impression when walking in is really good. It only gets worse from there. Majority of the staff doesn't care about the customer. Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves. Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you. If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.
Stayed 3 nights in Mar 2024

8/10 Good

sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mukesh, Bethesda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for the first time on this business trip.
Stayed 4 nights in Feb 2024

6/10 Okay

Akshay

Travelled with family
Disliked: Amenities
My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.
Stayed 3 nights in Nov 2023

6/10 Okay

Alina

Liked: Staff & service
Disliked: Cleanliness
the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.
Stayed 2 nights in Nov 2023

4/10 Poor

Manpreet

Stayed 1 night in Nov 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY HERE!
Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.
Stayed 1 night in Oct 2023
Response from Sanjeev Garg on 29 Oct 2023
Dear Mr. Sanchez,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Okay

Fnu

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Sanjeev Garg on 31 Oct 2023
Dear Guest, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Good

Parvatipuja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower room to old. For shower 🚿 broken a little You should change it...
Stayed 3 nights in Oct 2023
Response from Sanjeev Garg on 21 Oct 2023
Dear Ms. Parvatipuja Mukherjee,Greetings!Thank you for sharing your feedback with us. On behalf of our entire staff at The Grand New Delhi, we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations. We promise that upon your next visit we will exceed your expectations.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sanjeev Garg on 21 Oct 2023
Dear Mr. Mohamed, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful rating, we look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Good

Saiful

Stayed 2 nights in Sep 2023
Response from Sanjeev Garg on 28 Sept 2023
Dear Guest,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Okay

CHANDRA, princeton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down rooms Bored staff
Stayed 7 nights in Aug 2023
Response from Sanjeev Garg on 12 Sept 2023
Dear Mr. Balaraman,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Okay

Alexander

Business traveller
Disliked: Cleanliness, staff & service
Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.
Stayed 2 nights in Aug 2023
Response from Sanjeev Garg on 6 Sept 2023
Dear Mr. Maier,Greetings from The Grand New Delhi!Sincere apologies to know of your disappointment owing to inadequacies in our services. This definitely not indicative of our service standards, I have personally investigated the lapse. I am confident that you will notice a marked improvement during your future visits. My team and I look forward to welcoming you back next time. If I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

2/10 Terrible

Prabhat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sanjeev Garg on 12 Sept 2023
Dear Mr. Narayan,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Good

Vishesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sanjeev Garg on 26 Jul 2023
Dear Mr. Vishesh,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Good

SRINIVAS

Liked: Cleanliness, staff & service, property conditions & facilities
Calm Serene Place
Stayed 1 night in Jun 2023
Response from Sanjeev Garg on 29 Jun 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Excellent

SRINIVAS

Liked: Cleanliness, staff & service
Relaxing stay
Stayed 1 night in Jun 2023
Response from Sanjeev Garg on 29 Jun 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Excellent

SRINIVAS

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant Stay
Stayed 1 night in Jun 2023
Response from Sanjeev Garg on 29 Jun 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Excellent

SRINIVAS

Liked: Cleanliness, staff & service
Excellent pool view room
Stayed 1 night in Jun 2023
Response from Sanjeev Garg on 6 Jun 2023
Dear Ms. Srinivas,Thankyou for choosing your current stay with us and sharing your view on Expedia.We are delighted to know that you had a pleasant stay with us.We look forward to welcoming you back soon.Warm RegardsSanjeev GargGeneral Manager- The Grand New Delhi

8/10 Good

Karthik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

2/10 Terrible

Basil

Stayed 1 night in Oct 2022

2/10 Terrible

Devika

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service and Rude behavior of staff
I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning. He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property . My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception. Such a horrible service i will never book this property again. Horrible service specialy Yoginder singh he dont know how to treat guests
Stayed 1 night in Jul 2022
Response from Priyanka Sarkar on 15 Jul 2022
Dear Ms. Devika, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would look into the matter and hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Okay

Gunjan

Disliked: Property conditions & facilities
Not so good
Stayed 3 nights in Jun 2022
Response from Priyanka Sarkar on 12 Jul 2022
Dear Ms. Gunjan, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Okay

Nikhil

Travelled with family
Stayed 2 nights in May 2022
Response from Priyanka Sarkar on 12 Jul 2022
Dear Mr. Nikhil, Many thanks for your valuable feedback. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Terrible

Rasdeep

Stayed 1 night in May 2022
Response from Priyanka Sarkar on 12 Jul 2022
Dear Mr. Rasdeep, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

8/10 Good

Anil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Saket, Tarneit

Stayed 1 night in Apr 2022

4/10 Poor

dev

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Disorganized, majority of staff was helpful, bathroom needs to be updated. Some staff members need better training. Internet issue couldn’t to fixed during my three days stay. Only 2 devices are allowed to connect the internet in 2022 - far less than normal. Breakfast was ok- milk smelled like sitting for days when I used in serial. Manager was humble and apologetic for the other staff member ( a tall guy) who didn’t care how long I was standing while entertaining unmannered customers didn’t care who was in front of him in-line. Short of staff. Couldn’t even find a taxi one evening for 45 minutes. Convenient to walk the malls. Good gym facility outdated equipments though e.g. treadmills. Entrance of the hotel was clean and grand. Overall- disappointing, wouldn’t like to stay again here
Stayed 3 nights in Mar 2022

8/10 Good

Mohit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are just average but hotel and restaurants are really good
Stayed 2 nights in Mar 2022

6/10 Okay

Rahul

Average stay
The rooms are old and small bedrooms. The staff at the reception is not as welcoming like a 5star hotel at all
Stayed 1 night in Dec 2021

4/10 Poor

Syed Aftabul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed 😞
Outdated. It is over 20 years old and it shows in the rooms. The toilet and hot water issues is quiet bad. The best part is the lobby and the garden thus better just to go and visit. Service is good though.
Stayed 4 nights in Feb 2022

8/10 Good

Ahmed, Tripoli

.
Stayed 2 nights in Jan 2022

4/10 Poor

Pramod

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is 2 Time I stayed here . 1st time air conditioning breakdown for whole day in peak summer . This time the rooms where not fully prepared/ no ala carte lunch available/ bell captain services zero / no internal phones - one has to call Through outside mobile no. - this problem exits since months . Will never start here
Stayed 1 night in Dec 2021
Response from Priyanka Sarkar on 1 Jan 2022
Dear Mr. Pramod, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They
Stayed 1 night in Dec 2021
Response from Priyanka Sarkar on 1 Jan 2022
Dear Guest, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Terrible

Deepak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A horrible experience
Stayed 1 night in Dec 2021
Response from Priyanka Sarkar on 1 Jan 2022
Dear Mr. Deepak, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Terrible

natasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful compared to previous visits
Stayed 1 night in Dec 2021
Response from Priyanka Sarkar on 17 Dec 2021
Dear Natasha, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Okay

Surinder

Liked: Cleanliness, property conditions & facilities
Not so good
Stayed 1 night in Nov 2021

6/10 Okay

JASDEV S

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The phones in the room didn't work at all, so we actually had to walk to the front desk to contact staff. The phones didn't get fixed after reporting either.
Stayed 2 nights in Nov 2021
Response from Priyanka Sarkar on 4 Dec 2021
Dear Jasdev, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Very Bad Experience. Requested for Smoking room at the time of booking but staff denied. Also, took Rs. 5,000 security amount. Paid security amount Rs. 5,000 through Credit Card but at the time checkout they said that security will be credited in 24 hrs. At the time of booking no security amount mentioned.
Stayed 1 night in Nov 2021
Response from Priyanka Sarkar on 4 Dec 2021
Dear Guest, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Okay

natasha

Travelled with family
Not great
Stayed 8 nights in Nov 2021
Response from Priyanka Sarkar on 4 Dec 2021
Dear Natasha, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

8/10 Good

Gurvinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, breakfast was included in the price and would recommend anybody booking to add that….totally worth it…🙂
Stayed 1 night in Nov 2021
Response from Priyanka Sarkar on 4 Dec 2021
Dear Gurvinder, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Okay

Prakash

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the proximity to shopping centres and airport.
Stayed 1 night in Oct 2021
Response from Priyanka Sarkar on 4 Dec 2021
Dear Prakash, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

10/10 Excellent

Janak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk managers are excellent and very efficient
Stayed 2 nights in Oct 2021
Response from Priyanka Sarkar on 4 Dec 2021
Dear Janak, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff members. We look forward to welcoming you again. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

8/10 Good

Janak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very polite
Stayed 2 nights in Oct 2021
Response from Priyanka Sarkar on 4 Dec 2021
Dear Janak, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff members. We look forward to welcoming you again. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

8/10 Good

VINEET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed size in the room was very small to accomodate 2 people.
Stayed 1 night in Oct 2021
Response from Priyanka Sarkar on 4 Dec 2021
Dear Vineet, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for your feedback, we will look into the same. We look forward to welcoming you again. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

4/10 Poor

Anmol

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

kapil

Travelled with family
Disliked: Staff & service
service and staff were very rude and unprofessional.
Stayed 2 nights in Sep 2021

2/10 Terrible

Dipesh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad !!
The hotel markets 2 BHK apartment on the website while it has none !! I paid for 3 nights and was given a 1 BHK apartment as they DO NOT HAVE 2 BHK. So please do not make the mistake of making the booking. Also the A/C of the Apartment was not working for full 2 days and in the Delhi heat it was impossible to sit inside the room. Hotels these days are not bothered about their Name or facility conditions. Post Covid they are happy being in the same category as Oyo Rooms.
Stayed 1 night in Sep 2021

2/10 Terrible

Dipesh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad condition !
The hotel markets 2 room apartment l
Stayed 2 nights in Sep 2021