Radisson is a brand name that is well known for their hospitality, but this stay of ours was very disappointing in every way possible. The room we initially booked was small so we upgraded to bigger rooms for me and my family. While the bigger rooms were good in size, the service and overall hospitality at this location was awful.
In-room dining was one of the worst I've seen in years, not because of the taste of the food but because of the way the food and cutlery was provided. On almost every occasion that we ordered food for 4 or more people, we would have to call back because either the cutlery was not provided or two spoons and forks were provided without napkins for four or more dishes. It got so bad, that we actually had to purchase napkins and cutlery from outside so we don't have to eat cold food while waiting for them to sort this out. We complained every time and were told it will be fixed but they never got to it.
The front-desk at times was very rude and outright abusive calling us to scold that we left stuff in some room, which wasn't even ours to begin with. What made this incident worse was that the accuser wasn't even having a conversation but outright scolding us to get our stuff out. The hotel later apologized but it was too late.
There was no monitoring of face masks as people would sit in the lobby without one and no one would bother to remind them making my family and I very skeptical of the safety measures. Not a good place to stay!