Room, 2 Queen Beds | Desk, iron/ironing board, free rollaway beds, free WiFi

Reviews of OYO Hotel Buena Vista Delhi

2.5 out of 5
OYO Hotel Buena Vista Delhi
18718 NY-28, Delhi, NY

Reviews

7.2

Good

Rating 10 - Excellent. 58 out of 192 reviews" "
Rating 8 - Good. 59 out of 192 reviews" "
Rating 6 - Okay. 25 out of 192 reviews" "
Rating 4 - Poor. 23 out of 192 reviews" "
Rating 2 - Terrible. 27 out of 192 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Jessica, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here. The staff was very friendly and it was close to where I worked. I had to checkout early to be at and the staff accommodated me. Will stay again
Response from Lisa on 5 May 2024
Thank you for the pleasing feedback, Erica! We will put in our continuous efforts to provide consistent service every time. Regards, Lisa

8/10 Good

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Clean rooms.
Stayed 1 night in Feb 2024
Response from Lisa on 5 May 2024
Hi, Ana! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Lisa

2/10 Terrible

Ovidiu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you paid for,,smell inside stays on your clothes until you wash them,everything is run down, bottom of the barrel accommodations, the “breakfast” is given to you in a plastic bag, small box of cereal, milk and a couple other bad snacks, scary place, reminds me of a horror movie , do yourself a favor book something else even if it cost more money !!!
Stayed 1 night in Jan 2024
Response from Ammy on 6 May 2024
Apologies for the problems you had faced, Ovidiu! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from A on 4 May 2024
Thanks for the positive rating, John! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Christi

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joey on 6 Dec 2023
Hi, Cgristi! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Joey

8/10 Good

DA

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Ava on 17 Oct 2023
Thanks for rating our services, Guest! Looking forward to your continuous appreciation and support. Regards, Ava

2/10 Terrible

Florian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The County Halfway House
The county halfway house what should I say it’s nasty
Stayed 2 nights in Sep 2023
Response from Maria on 11 Sept 2023
Sincere apologies, Florian! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Maria

6/10 Okay

Kristy, Shelton

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but in need of restoration. Felt safe and would stay again. Convenient to local town.
Response from Eva on 11 Sept 2023
Thanks for such a lovely review, Kristy! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Eva

10/10 Excellent

Allyson

Stayed 1 night in Sep 2023
Response from Noah on 11 Sept 2023
Thank you for your appreciation, Allyson! We hope to give you a consistent service every time. Regards, Noah

10/10 Excellent

Barbara

Travelled with partner
Owner very nice, gave me some food when I said I was hungry. How nice is that?
Stayed 1 night in Sep 2023
Response from Eva on 11 Sept 2023
Hi, Barbara! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Eva

10/10 Excellent

Luz

Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Thank you so much for the positive rating, Luz! Hope to serve you soon with an amazing stay. Regards, Ava

10/10 Excellent

Erin k

Business traveller
Liked: Cleanliness, staff & service, amenities
Property is in a small town in Upstate New York. It shows its age, but the staff is great, and the room was clean. I would go again.
Stayed 1 night in Aug 2023
Response from Maria on 11 Sept 2023
Pleased to hear your kind words of gratitude, Erin! We are going to do our best to never fail to impress you every time. Regards, Maria

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a pleasant stay. We appreciated the breakfasts and extra water.
Stayed 1 night in Jul 2023
Response from Eva on 11 Sept 2023
We are delighted to hear your words of praise, Joan! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Eva

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not very clean. The bed was sinking in the middle and the A/C blew cool air but not cold. I would not stay here again.
Stayed 2 nights in Aug 2023
Response from Maria on 11 Sept 2023
We are sorry to hear about your experience, Sarah! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Maria

10/10 Excellent

Larry

Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Larry! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Eva

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
What a great place to stay in this area. The owners were so nice, welcoming and everything was clean. They even give you a great breakfast bag. Really happy I stayed here.
Stayed 1 night in Aug 2023
Response from Maria on 11 Sept 2023
That is great to hear, Michael! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Maria

6/10 Okay

Guy

This is a road motel , you stop for the night and continue. For that it dose the work .....
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Guy! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

2/10 Terrible

raymond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless people living on property Unsafe
Stayed 4 nights in Jul 2023
Response from Maria on 29 Jul 2023
Hi, Raymond! We are elated to know that you liked our services. Regards, Maria

4/10 Poor

Stephanie

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Stephanie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

6/10 Okay

Jennifer

Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
We are sorry to disappoint you, Jennifer! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Owners very kind and accomodating
An old motel. On the bright side when we realized we had forgotten toothpaste i suggested my husband ask if the management had some. He was given 2 small tubes and asked if we needed toothbrushes. We did not, but we really appreciated the toothpaste. We went out for breakfast to the amazing Delhi Diner and took the bagged breakfast for the trip home. It was perfectly situated for our purpose. A music festival in Bloomville. The housekeeper was charming.
Stayed 1 night in Jul 2023
Response from Ammy on 15 Jul 2023
Hi, Susan! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

6/10 Okay

Bonnie Lee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Wasn’t fond of the Bag breakfast.. tea served was bitter, flavorless.. great value walmart brand not a fan of.. there was a hair in my shower. Sat on the toilet and the seat slid off.. no hairdryer provided.
Stayed 1 night in Jul 2023
Response from Maria on 10 Jul 2023
Hi, Bonnie! Thank you so much for spending your valuable time to share your views with us. We will surely work on your feedback to keep up with your expectations. Regards, Maria

6/10 Okay

Tara

Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nope.
Bedding was clean but room had cobwebs and was in bad shape - dirty handprints inside bathroom door, a/c full of dust. EV charger didn’t work. Somehow turning on the shower made the bathroom smell of cigarette smoke. Breakfast was a bag of snack foods. (A positive: glow in the dark galaxy on the ceiling.)
Stayed 1 night in Jun 2023
Response from Ammy on 30 Jun 2023
Hi, John! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

4/10 Poor

Dena

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Dena! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

8/10 Good

Lori

Stayed 1 night in Jun 2023
Response from Ava on 7 Jun 2023
Thanks for rating us superbly, Lori! Glad to know that you loved our services :) Regards, Ava

2/10 Terrible

Hailey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We didnt even stay. It was very dirty and we didnt feel safe. We got a different hotel.
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hi, Hailey! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

4/10 Poor

diane

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room smelled extremely bad of cigarette smoke and it is supposed to be a no smokiing hotel. the bathroom was gross
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hi, Diane! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
It’s a small place. The room is ok for the price. It’s quiet. The lady at the desk was nice. All good
Stayed 1 night in May 2023
Response from Joey on 18 May 2023
Thanks for sharing your valuable feedback, Robert! We will surely work on this to enhance your experience in the future. Regards, Joey

8/10 Good

reyes

Travelled with family
Liked: Cleanliness, staff & service
Very good for a low budget motel.
Stayed 1 night in May 2023
Response from Tim on 18 May 2023
Hi, Reyes! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

8/10 Good

Darin, Belleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ammy on 10 May 2023
Hi, Darin! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍
Stayed 1 night in Apr 2023
Response from Lisa on 12 Apr 2023
Hi, John! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

10/10 Excellent

Thelma

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Nancy

Liked: Staff & service
I've stayed here before when visiting my son in college. It's not the best place but it's quiet and right next to his university. I do wish they would fix up better. Nice location.
Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, Nancy! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Emergency only
The refrigerator was dirty. The shower head fell off.
Stayed 1 night in Mar 2023
Response from Barbara on 18 Mar 2023
Hi! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

8/10 Good

Erskine

Travelled with family, Business traveller
Liked: Staff & service
The room was cold, they had to give us a heater. The beds did not sleep very well, they were squeaky.
Stayed 3 nights in Mar 2023
Response from Charles on 18 Mar 2023
Pleased to hear your kind words of gratitude, Erskine! We are going to do our best to never fail to impress you every time. Regards, Charles

8/10 Good

Janell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, simple but functional.
Stayed 1 night in Feb 2023
Response from Ammy on 22 Feb 2023
Hi, Janell! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

4/10 Poor

Haiyan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is very friendly. They do whatever to support. But facility is old and Heater was not running well. Extremely cold when sleep at night since there’s only sheets to cover without a thick blanket.
Stayed 1 night in Feb 2023
Response from Ammy on 14 Feb 2023
Hi, Haiyan! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 Good

Mayra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great overnight stay here. Booked the room last minute for a next day ski trip and were pleasantly surprised. Spacious room w 3 beds; clean and comfortable. Just what we needed for our stay. The complimentary breakfast baggie was also a plus. Would def stay here again. Thank you.
Stayed 1 night in Jan 2023
Response from Ammy on 26 Jan 2023
Hi, Mayra! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Rozanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic room. Comfortable for quick overnight.
Stayed 1 night in Nov 2022
Response from Ammy on 19 Nov 2022
Hi, Rozanne! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Terrible

Blake

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment should be removed from your offerings. The photos must be very old because I was absolutely appalled at the condition. If I hadn’t arrived late in the evening I would have never stayed there. It was so awful that I actually contemplated demanding a refund and sleeping in my car. It was old, dirty, broken items and smelled. I would like someone to call me to discuss a some sort of compensation. I took photos to show.
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, Blake! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

2/10 Terrible

George

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I didnt like anything. It was disgusting. the ac unit smelled horrible and was filled with dirt. the furniture looked like it came out of a dump. everything was broken. i was frightened for my life. it smelled like cigarettes. it seemed like it was housing people with mental disabilities. no one should ever stay there. ive never been more frightened for my life.
Response from Ammy on 23 Nov 2022
We are extremely sorry to know this, George! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

8/10 Good

Edmund

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022
Response from Ammy on 4 Nov 2022
Thanks for the positive rating, Edmund! Hope to welcome you again soon. Regards, Noah

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok by me.
Mostly clean and comfortable room. No hot breakfast. Near Main St. entities. Price seems a tad high for the location, but it is the only place it town it seems.
Stayed 1 night in Oct 2022
Response from Ammy on 4 Nov 2022
Hi, Peter! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to Delhi
For the price, this hotel was great! Clean, comfortable, warm, cozy, nice bed and linens, safe and great service! I will return again!!
Stayed 1 night in Oct 2022
Response from Ammy on 19 Oct 2022
Hi, Lucy! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely pleasant and very hospitable. Room was large and comfortable. No hassle checking in or out. Will definitely return to OYO Delhi. Thank you!
Stayed 2 nights in Sep 2022
Response from Ammy on 19 Oct 2022
Hi, Bernadette! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Good

jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Ammy on 19 Oct 2022
Thanks for the positive rating, Jordan! Hope to welcome you again soon. Regards, Noah

8/10 Good

Fred

Disliked: Cleanliness, property conditions & facilities
Okay
Hotel needs some TLC. Okay place to stay if you badly need a room
Stayed 1 night in Sep 2022
Response from Eva on 2 Oct 2022
Thanks for taking out your valuable time to rate us, Fred! We will work even harder to make your stay a memorable one :) Regards, Eva