Garden views

Reviews of juSTa Gurgaon

4 out of 5
juSTa Gurgaon
NR 40, MG Rd, Next to DLF Corporate Pk, Opp Neelkanth Hospital,DLF Phase 3, Gurugram, Delhi N.C.R

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 56 reviews" "
Rating 8 - Good. 27 out of 56 reviews" "
Rating 6 - Okay. 12 out of 56 reviews" "
Rating 4 - Poor. 5 out of 56 reviews" "
Rating 2 - Terrible. 2 out of 56 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Simon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very outdated. The 1st room we had was unsafe as the balcony door did not even lock. Rooms are in need of severe updating. Lack of hot water in as much we had to use other rooms to have a shower. If the hotel was busy this would been a major problem. The staff changed our first room but was not much better. Balcony crumbling concrete above us. When asked about the NYE gala staff did not know what I was talking about. I appreciate englishbis the staffs second language. But just asking for basic information was hard to get across. I actually am a TEFL teacher so I understand how to phase things at basic English level. Room was freezing cold as well. A very over priced out dates unhelpful hotel. I won’t go into how dirty the garden looked. The photos must of been taken around 5 years ago. When asked about a discount about the lack of heat the lack of hot water having to walk through corridors or the hotel to another room. There English became totally non existent. This hotel needs major work to bring up to a basic standard
Stayed 2 nights in Dec 2023
Response from Durga Sankar Biswal on 12 Feb 2024
Dear Guest,We truly thank you for sparing time to write your feedback on Expedia. Your feedback is important to us.Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our hotelWe have intensified our training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behaviour and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important.On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.Yours Sincerely,Durga Sankar Biswal Operations ManagerjüSTa Hotels & Resortsmanager.ggn@justahotels.com

4/10 Poor

Ben

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I feel like I massively over paid for this property. The only way I can see this property had good reviews is if they are fake. The only really positive is the staff were friendly and helpful. The room was the issue - dirty covers, damp in the walls, damp in the bed headboard, window frames damp, floor worn out, the best bit was they asked if I wanted heating then brought up a tiny heater that looked worn out and made a load of noise like it would set fire at some point, also the hot water has to be requested in the evenings and takes 20 minutes to come through. Honestly if I'd paid $15 for the room I'd have accepted it, even though I've stayed in better for that much. But I paid $94 AUD, im sure there are better options for the price. I hate to leave negative reviews but people deserve to know the truth as it's no way 4 star and no way 7.5 rating.
Stayed 1 night in Jan 2024
Response from Durga Sankar Biswal on 12 Feb 2024
Dear Guest,We thank you for sharing your thoughts on Expedia. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our resort.Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards.On behalf of our team, we look forward to another opportunity to be able to host you as our esteemed guest and assure you to exceed your expectation on all the aspects.Yours Sincerely,Durga Sankar Biswal Operations ManagerjüSTa Hotels & Resortsmanager.ggn@justahotels.com

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
OK hotel - but need to upgrade their water heater!
It was fine - in terms of the bed, the room service food, and the breakfast it was average. The major downside was the lack of hot water -- they have a boiler that they keep off most of the time, and you need to tell them to turn it on at least an hour before you want to take a shower. Which I found out about only through taking a super cold shower one morning... And even after they turned it on, the water was lukewarm at best. Unfortunately that's a deal breaker for me and I won't be back.
Stayed 3 nights in Feb 2023

8/10 Good

Loveleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the 2 rooms. One like a loungeroom & the other a spacious bedroom. Great spacious bathroom with a nice bathroom. Helpful staff. Very clean. Comfy bed. Good location. Secure with guard at gate & always someone at reception. Didn't like that we constantly had to ask for hot water to be turned on late at night & again after 9am. We asked & then went for brekky waiting for it to warm up to return & it had been switched off again. Took 2.5hrs for 3 people to shower! We asked to shower in another room as it was 11:30am. They provided us a fan heater as we were cold.
Stayed 1 night in Jan 2020

8/10 Good

Sanjeev

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable stay
Decent place, the wall damp needs to be taken care of. The rooms are good size. However buffet can be slightly better
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff!!! Good Breakfast!!!! Clean Rooms!!! Safe Location!!!!
Stayed 1 night in May 2019

8/10 Good

adi, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice as always
Again a pleasure staying at this hotel. Very convenient and easy to reach. Avoid ground floor rooms though, they don't have a sitout/balcony - if that is important to you . Food is awesome and service is great.
Stayed 3 nights in Sep 2018

8/10 Good

palanimurugan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth for money
food was good,near to DLF cyber hub,hotel staffs was very good,over all very good
Response from juSTa Hotels & Resorts on 17 May 2018
Dear Guest, We sincerely thank you for sparing time to write your experience in Hotels.com. It is indeed a pleasure to know that you found our hotel, it's location to be good, liked the quality of food served and the service provided by our team. Your compliments are our greatest reward. It is our constant endeavour to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

4/10 Poor

Baljit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from juSTa Hotels & Resorts on 2 May 2018
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

6/10 Okay

Kirsty, uk

Liked: Staff & service
Disliked: Room comfort
very noise.
over all the staff were lovely and the breakfast was small but had all the basics needed. The bed was very comfortable and the water in the shower was lovely and hot, overall the room was ok. My disappointment is how noise the hotel is, you can hear a lot of banging from rooms above and also what I can only expect to be the noise from the electric running in the hotel.
Stayed 2 nights in Nov 2017
Response from juSTa Hotels & Resorts on 2 May 2018
Dear Guest, Your appreciation is our greatest reward. We are truly honoured to read your kind and encouraging review about the service our team provides to our guests. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. It is our constant endeavour to provide warm, efficient and discrete service to our guests. We are glad to note that you liked the cleanliness we maintain, the food quality served and the Beds which are specially designed for our guests. We are delighted to note that you have had a comfortable stay and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

4/10 Poor

Prabhakar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!
It was a horrible experience. Right from the beginning the service was horrible. Rooms were double booked so I have to wait for 1hour to make adjustments. Shocked to see the horrible room condition, completely different from the photos they have shown. Dirty air conditioner, stained walls, damaged floor...unbelievable. And I had to request for hot water couple of times. Even the offered drinking water bottles were refilled, not sealed bottles. I can't expect this kind of utter service in a 4-star hotel after paying thousands of rupees. I have sent an email to the hotel in last month but no response at all. I spoiled my trip and don't recommend a stay in this hotel.
Stayed 1 night in Aug 2017
Response from juSTa Hotels & Resorts on 2 May 2018
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

8/10 Good

Gomit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The stay was very good and the room was amazing booked a deluxe room with balcony
Stayed 1 night in Aug 2017
Response from juSTa Hotels & Resorts on 2 May 2018
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

6/10 Okay

HIREN

Liked: Cleanliness, staff & service, room comfort
Ideal for cheap short stays
Okay. It is a typical Haryana house converted to hotel. The staff is not the most professional
Response from juSTa on 12 Apr 2017
Dear Guest, Thank you so much for taking out your precious time to share your feedback. It is indeed important for us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. We have investigated on the areas of concern highlighted by you and noted down the feedback provided. Guest Service & Staff Attitude – There has been a serious lapse on our part. We have intensified the training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behaviour and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. We once again thank you for your valuable feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not as good as it looks in the pics
It's not bad. But with this price you could get a much better hotel.
Response from Naveen Vishen on 12 Apr 2017
Dear Guest, Thank you for sparing you precious time to share your feedback on Expedia. We are glad to note that you liked the hotel. We would like to inform you that during your next visit we will definitely exceed your expectation on all the aspect which we are earnestly looking forward to. Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards. On behalf of our team, we look forward for another opportunity to be able to host you as our esteemed guest and assure you to exceed your expectation on all the aspects. Yours Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not too far from aiport
We like staying here after a trip, on our way back to the US. The hotel is small and so not known by many taxis. I printed a map to help them find the way, and mentioned it is near the Neelkhanth Hospital. That helps. There is a lot of road construction, but no noise from it. There is a nearby metro station too if you'd rather use that instead of a taxi. The rooms are comfortable, and the bathrooms are good. The breakfasts are good, and so is are the items on the restaurant menu. There is not too much to do nearby, within walking distance, but there are some nearby malls.
Response from juSTa Hotels & Resorts on 28 Apr 2016
Dear Guest, My team joins me in thanking you for choosing juSTa, Gurgaon for your stay during visit to Gurgaon. It is an honor to note that you felt juSTa to be Excellent. Our team members are extremely glad to note that they were able to meet your expectation in all the aspect. We have conveyed your appreciation to all our staff members who are tremendously motivated. It is our foremost priority to ensure that every guest is provided with highest quality of service. We are happy to note that you found the hospitality to be First Class. On behalf of our team, We once again thank you for your support and look forward for your continued patronage. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
It's not a very fancy hotel but very comfortable. the staff goes all out to make your stay even more comfortable. The food is simply delicious. Chef Negi ensures your breakfast makes your day start on a bright note.
Response from juSTa on 29 Apr 2016
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked the service provided by our Staff members. We have conveyed the same to them especially to Chef. Negi. We are truly pleased to read such detailed appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Aditya, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice boutique hotel!
Booked the hotel due to its proximity to the city center and also after reading reviews on travel portals. This property topped on all parameters and won over our hearts, a simple, elegant, beautiful boutique property with an extremely efficient WiFi network. In fact the internet was the best i have every come across in hotel properties. We had dinner on bith the days of our stay at the Hotel restaurant & the food was simply mindblowing, especially the tandoor items.The breakfast menu is limited but sufficient with again the quality A+. The rooms are biog enough and the bathroom are bigger & luxurious. They even have balconies which is amazing. The property is just a 15 min morning drive to cyber-city. This is a very nice property and i recommend it strongly. Cheaper and better alternative with a more personalised service
Response from juSTa Hotels & Resorts on 29 Apr 2016
Dear Guest, My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in Expedia. We are happy to note that you found our hotel rooms to be tastefully decorated, food quality to be good and liked the service provided by our team. We take this opportunity to thank you once again for your kind words of appreciation and recognition which plays a vital role in encouraging our team members. On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Teresa, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well appointed surprise with excellent service.
I stayed here for two nights and I loved it. Close to the airport without being an "airport hotel." The place is a hidden gem. A small boutique hotel tucked back off the street - a bit tricky to spot - it was beautifully appointed, with excellent food and service. The decor met my tastes perfectly: classic and not overstated. Dark wood and muted teal colors. My room had a nice balcony that looked over a small garden area. The TV was updated. The bed was comfortable, and the food (room service dinners) was excellent and arrived rapidly. The tiles and fixtures showed a little wear, which was not a problem, and there wasn't a workout facility. These were the only reason I didn't give 5 stars. I would definitely stay here again!
Response from juSTa on 29 Apr 2016
Dear Guest, Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging review about the service our team provides to our guests. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. It is our constant endeavor to provide warm, efficient and discrete service to our guests. We are glad to note that you liked the cleanliness we maintain, the food quality served and the Beds which are specially designed for our guests. We are delighted to note that you have had a comfortable stay and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

JimGP, GP, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too far from the airport in Gurgaon
We've been going to the Justa Residence hotels for a while now. Justa is a boutique style hotel. The hotel in Gurgaon is about a half hour or less from the IGI airport, and around 800 rupees by taxi. Or you could try the metro which is much cheaper, but have not tried as we usually have lots to carry. The hotel is usually very well run and has a nice restaurant. The buffet breakfast is good, and the items on the menu are usually very well prepared. There aren't many other restaurants in the area, some. There are some nearby small stores and pharmacies too. The beds are comfortable and the bathrooms are roomy. Hot water is on during certain hours, which is fine with us. The staff are willing to arrange transport too. the internet works well.
Response from juSTa Hotels & Resorts on 26 Dec 2015
Dear Guest, We thank you for taking out time to write such fantastic review about our hotel and share your experience with the Expedia community. It is indeed an honor to have opportunities to serve you during your visit to Gurgaon. It is heartwarming to know we are able to live up to your expectation on all the aspect. Our team members are glad to note that their efforts to provide you with highest quality of service has been recognized and appreciated. The team is tremendously inspired. All of us at jüSTa thank you once again for support and look forward for your continued patronage. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

6/10 Okay

Aditya, Bangalore

Disliked: Staff & service
Ok hotel
Disappointed that the hotel charged me even before I checked in and did not intimate me on the card debit.
Response from juSTa on 27 Feb 2016
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Rahul, Mumbai

Disliked: Staff & service
Good Standard Hotel. Conditions apply*
Standard hotel, good ambience, good facilities, need to work on customer services.
Response from juSTa on 27 Feb 2016
Dear Guest, Thank you for taking out time to share your thoughts through Hotels.com which is indeed very important. We are glad to know that you liked our hotels, ambiance and facilities. We have intensified our training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behavior and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important. jüSTa as an organization believes in treating every guest feedback and suggestion with utmost priority and looks upon as an opportunity to go the extra mile and ensure a wonderful stay for every guest. On behalf of team, we truly look forward to having you stay in our Hotels & Resorts and serve you yet again as our esteemed guest. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

6/10 Okay

Verified traveller

Liked: Cleanliness
Average
Ask taxi drivers to find the Neelkhant hospital as many can't locate Justa and the hotel is opposite that.
Response from juSTa on 27 Feb 2016
Dear Guest, Thank you for sparing your precious time to share your feedback on Hotels.com. We are glad to note that you liked the service provided by our team members. We would like to inform you that during your next visit we will definitely exceed your expectation on all the aspect which we are earnestly looking forward to. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

jeremy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, very helpful staff.
Excellent staff - very helpful. Room very comfortable - hot water available when needed. Breakfast bit disappointing but evening meal very nice. Grateful for breakfast delivered to room on day of checkout due to restaurant not being open at that time.
Response from juSTa on 27 Feb 2016
Dear Guest, We are truly honored to be able to host you during your visit to Gurgaon. It is indeed a pleasure to note that you liked our hotel, its appearance, cleanliness we have maintained and the quality of dinner served. Your feedback with regards to Choices in breakfast has been noted and discussed with concerned personnel. Your belief in us motivates and encourages us to set target to next level and work towards achieving the same. Our team members join me in thanking you for your kind and positive words of appreciation. We look forward for more opportunities to be of service to you at our Hotels & Resorts. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

4/10 Poor

Krishna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A bit run down
Not what I expected, staff was courteous, but the hotel is a bit run down. Breakfast was pretty bad.
Response from juSTa Hotels & Resorts on 26 Dec 2015
Dear Guest, We thank you for sharing your thoughts in Expedia. Please accept our sincere apologies for the inconvenience you have had to experience. We have been given to understand that breakfast was bad. We have noted your feedback and discussed with concerned personnel. Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards. On behalf of our team, we look forward for another opportunity to be able to host you as our estemeed guest and assure you to exceed your expectation on all the aspects. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Adwaita

Liked: Staff & service, property conditions & facilities, room comfort
Response from juSTa on 27 Feb 2016
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

4/10 Poor

RUPESH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on 27 Feb 2016
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

sana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on 27 Feb 2016
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked the service provided by our Staff members. We have conveyed the same to them. We are truly pleased to read such appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Prakash, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
The staff were very friendly and helpful The service in the restaurant also was very good. In every way the staff were very helpful
Response from juSTa on 27 Feb 2016
Dear Guest, We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to all our staff members who are highly motivated as their efforts are recognized and appreciated. It is our foremost priority to ensure that every guest needs and requirement are looked upon as an opportunity to go extra mile and serve to exceed their expectation. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Glenn, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with helpful staff
We were very well received. Location not convenient for shops etc but the Justa was unbelievable value for money and has nice restaurant and exercise machines. They let us have car for the car with driver and just added modest amount to the bill.
Response from juSTa on 27 Feb 2016
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you so much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not value for the money...
overall hotel was good. nut was not value for money. There was no water in the morning and water was supplied in buckets.
Response from juSTa Hotels & Resorts on 27 Dec 2015
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. We have investigated on the areas of concern highlighted by you. As such we were able to rectify and resolve on those points. Hot Water - We were facing technical issue which has been resolved and it was rather unfortunate that you had to be at the receiving end of it. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cheap and comfortable
easy to locate as per the staff guidance for locating and rooms was in good and clean condition as expected. Overall good experience to stay - ***** (5 stars) for the trip review,
Response from juSTa on 27 Feb 2016
Dear Guest, We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Hotels.com. It is indeed a pleasure to note you felt the hotel to be good. We are also glad that you liked the service extended by our team. We have conveyed your appreciation to all our staff members who are extremely motivated as their efforts to make your stay a comfortable on has been achieved and so well appreciated. On behalf our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

k d singh, Mumbai

Liked: Cleanliness, staff & service, room comfort
Good hospitality
Over-all very good experience. Reaching out is little difficult (located in a side lane) which I am not sure they can do much but one area they must work-on is to have more offerings in the breakfast. Very limited options.
Response from juSTa on 27 Feb 2016
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotel, it's rooms and most of all the service provided by our Staff members. With regards to choices in breakfast, we have noted your feedback and assure you that the same will be taken up on a serious note and actioned. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at jüSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Mkabengera, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and professional
Very caring and professional staff, close to the DLF corporate park, very convenient. Spacious room and clean!
Response from juSTa on 27 Feb 2016
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com which is indeed very important for us. It is a pleasure to note that you liked our hotel, it's location, rooms and the service provided by our team members. We truly appreciate your recognition as it plays a vital role in encouraging our staff members to go the extra mile and ensure a wonderful stay to every guest. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Tanya, Edinburgh, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent alternative to five star hotels
I spent a week in Justa as an independant female business traveller and I would highly recommend the hotel. Positives: a) the hotel staff are exceptionally helpful AND without the constant unspoken demand for tips. This is very important as it can be very intimidating and I have encountered this in every other place I have stayed in, so not having this pressure was a huge relief. b) the standard of rooms is excellent: good furniture, great quality bed and bedding, good bathroom, etc. c) FANTASTIC FOOD at hotel restaurant - I have only had Indian food but it was FAR better than that I had at the 7star Leela Kempinski the week after. d) Hotel car is available at reasonable rates - this is higher than a normal taxi but not by much more and you have the security of a reliable driver. e) The hotel has very good security. Other Comments - there are by no means negatives: a) the hotel is in a residential area, so you wouldn't necessarily go for a walk, but you are a short ride from a couple of major malls; b) my room on the ground floor had a damp smell - but it is rare for rooms in Inida not to have this and you do get used to it very quickly; c) the manager on call has needed more explanations than the extremely useful staff and questioned the discounts that the staff have given me, but that's fine too. Overall, particularly, for lone female travellers this is a safe and excellent choice.
Response from juSTa on 27 Feb 2016
Dear Guest, My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in Hotels.com. We are happy to note that you found our hotel rooms to be tastefully decorated and liked the service provided by our team. We take this opportunity to thank you once again for your kind words of appreciation and recognition which plays a vital role in encouraging our team members. On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great place to stay. Excellent service .good attentive Staff.
Response from juSTa Hotels & Resorts on 27 Dec 2015
Dear Guest, It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotels, Quality of food served, and the service provided by our team members. We thank you for sparing your precious time to write such positive words about our hotel in Expedia. On behalf of our team at juSTa, we look forward for the delight of welcoming you back. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

6/10 Okay

Fred, Australia

A little disapointed
I was a little disapointed. Although the stay was comfortable and the room was clean, the hotel was not as advertised. There were a few things that should be commented on. The windows in the room were very dirty The meals were not very good. More western food should be offered. Suggest a fresh new menu. Not much of a selection at breakfast time. There is no restraunt for eating lunch or dinner and eating meals in a room is not always good. The master power switch in room did not turn off all lamps. The description of the hotel does not fit what the hotel actually is. This hotel is not 4 star as advestised.
Response from juSTa Hotels & Resorts on 27 Dec 2015
Dear Guest, Thank you so much for taking out your precious time to share your feedback. It is indeed important for us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. We have investigated on the areas of concern highlighted by you and noted down the feedback provided. Food Quality – This is another area where we are working to bring about positive changes. We yet again apologize and assure you that this mistake will not recur. We have shared your feedback with all our staff members and we once again thank you for your feedback. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. We once again thank you for your valuable feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast could have been a lot better
Response from juSTa on 27 Feb 2016
Dear Guest, We thank you for sharing your thoughts in hotels.com. Please accept our sincere apologies for the inconvenience you have had to experience. We have been given to understand that breakfast was not up to the mark. We have noted your feedback and discussed with concerned personnel. Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards. On behalf of our team, we look forward for another opportunity to be able to host you as our estemeed guest and assure you to exceed your expectation on all the aspects. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Richard, Hyderabad, Andhra Pradesh, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Hotel
Much nicer than I had expected given the price, the standard of the room and quality of service wouldn't be out of place at double the price! Lovely comfortable room, prompt room service, tasty food, courteous and helpful staff, very impressed.
Response from juSTa Hotels & Resorts on 26 Dec 2015
Dear Guest, It gives us immense pleasure to read such positive, kind and encouraging words about our hotel in Gurgaon. We are extremely glad to note that we were exceeding your expectation on all the aspects. We are glad that you liked our food quality, beautifully designed rooms, location of our hotel and the service extended by our team members. jüSTa believes in making every guest stay a memorable one by providing them highest quality of service. We greatly appreciate your recommendation and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
Very nice boutique hotel. Staff friendly and helpful. Room was tastefully decorated and the bed was VERY comfortable. Hallways do not have a/c and neither does the bathroom, which we thought was odd. It was 42 degrees (111 Fahrenheit) when we stayed so the hallways & bathroom were sweltering. All in all a very nice, clean place. We would go back.
Response from juSTa on 27 Feb 2016
Dear Guest, Thank you so much for your kind words of appreciation. Our team joins me in thanking you for your valuable feedback. It is indeed a pleasure to note that you liked our hotel, its location and the Mattress which are specially designed for the comfort our guests. We are happy to note that you had a good experience during your stay at our hotel. It was an absolute pleasure to have had the opportunity to serve you. We look forward to host you yet again as our esteemed guest in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gurgaon's secret garden
The hotel ambiance is good. It is very nice and comfortable. The location is good especially for those who are just traveling in transit. The only downside is the frequent power failure.
Response from juSTa Hotels & Resorts on 27 Dec 2015
Dear Guest, It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotels, Quality of food served, and the service provided by our team members. We thank you for sparing your precious time to write such positive words about our hotel in Expedia. On behalf of our team at juSTa, we look forward for the delight of welcoming you back. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable alternative to large 5 star hotel
Firstly the rooms are very comfortable and beautifully decorated. The staff are very helpful and welcoming. Justa is a reasonable alternative to a 5 star hotel if you are looking for something more personal. However the location is only ok if you are working in Gurgaon. There is nothing in the vicinity except building site and industrial estate. You are at the mercy of the hotel car as there are no passing taxis and the hotel car is unreasonably expensive..
Response from juSTa on 27 Feb 2016
Dear Guest, We sincerely thank you for sparing time to write your experience in Hotels.com. It is indeed a pleasure to know that you found our hotel to be value for money and liked the beautifully located room and the service provided by our team. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Skyla, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the Residence, Satisfactory choice!
I stayed at Justa on Gurgaon at last day of my holiday, Sep. 2011. Actually, I was totally tired for my trip at that time. Only hope for staying was just comfortable rest to close my jurney. Cause..exprience of India was too much dynamic for me. (It was my first India) At the first time, I had some doubt searching Justa..because it located in a quiet residential area. But my feeling anxiety had gone as soon as I entered into the lobby. Cozy and stylish ambience was so nice and relaxing. Surely, you can smile for some decoration and atmosphere of lobby, corridor, restaurant and your room. Most of my satisfactin was excellent gentle smile of staffs. I really thank to them for their nice service and manner and their heartly concern of me. Don't hesitate to choose the Just the Resicende for your home style boutique staying. I'm sure you are not disappointed.
Response from juSTa on 27 Feb 2016
Dear Guest, My team joins me in thanking you for choosing juSTa, Gurgaon for your stay during visit to Delhi. It is an honor to note that you felt juSTa to be "HOME AWAY FROM HOME". Our team members are extremely glad to note that they were able to meet your expectation in all the aspect. We have conveyed your appreciation to all our staff members who are tremendously motivated. It is our foremost priority to ensure that every guest is provided with highest quality of service. We are happy to note that you found the hospitality to be First Class. On behalf of our team, We once again thank you for your support and look forward for your continued patronage. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Heather, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
I always prepare myself to be disappointed when a hotel doesn't match its online photos, but this one far exceeded expectations! The room had an unexpected living room where I could have meetings, balcony, very comfortable bed to get over jet lag, lovely and friendly staff, convenient to other meetings in Gurgaon, and better Indian food than San Francisco.
Response from juSTa Hotels & Resorts on 26 Dec 2015
Dear Guest, Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging review about the service our team provides to our guests. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. It is our constant endeavor to provide warm, efficient and discrete service to our guests. We are glad to note that you liked the cleanliness we maintain, the food quality served and the Beds which are specially designed for our guests. We are delighted to note that you have had a comfortable stay and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

6/10 Okay

Shekhar, Mumbai

Liked: Cleanliness, staff & service, room comfort
As the name says, it's not actually a hotel a residence converted to hotel! Had a little difficulty locating it at night as it is not actually Opposite Neelkanth - but diagonally opposite, in fact its the 5th plot. No signage made it tough. Rooms are decent size not really large, but ok. There was a lot of furniture for the room. Tastefully done up with a large bathroom and decent toileteries. Breakfast menu is very limited - could do with more choice. Overall a comfortable stay.
Response from juSTa on 27 Feb 2016
Dear Guest, My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in hotels.com. We are happy to note that you found our hotel rooms to be tastefully decorated and liked the service provided by our team. With regards to choices in breakfast, we have noted your feedback and assure you to definitely look into the same with priority. We take this opportunity to thank you once again for your kind words of appreciation and recognition which plays a vital role in encouraging our team members. On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Deepak, Roorkee

Liked: Cleanliness, property conditions & facilities, room comfort
Justa at Gurgaon
It is like a big Bungalow with many rooms and I believe 2 or 3 storeys (was there for just a night). Room is big and very comfortable. Bathroom is very good. Room service after midnight is very restricted. I ordered Tea and Toast. The Tea came without a flask, just in an open cup-saucer AND the Toast was just plain toast ( no butter no jam !!!!). Breakfast was quite ordinary. Not really exciting. Staff is friendly. Price is good.
Response from juSTa on 27 Feb 2016
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked the service provided by our Staff members. We have conveyed the same to them. We are truly pleased to read such detailed appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Sandra, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in Gurgaon
This hotel was very comfortable and clean, and the service was great. The location is a short drive from restaurants and shopping malls.
Response from juSTa on 27 Feb 2016
Dear Guest, Thank you for sparing your precious time to write your experience at Hotels.com. We are extremely glad to note that you liked the cleanliness we have maintained, Interiors & Exterior Designs and most of all the service provided by our team. We greatly appreciate your recommendation and On behalf of the team, we look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Franck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are number 1 in this Hotel !!!!!!!!!!!!
Stayed 2 nights in Feb 2024
Response from Tushar Bhatnagar on 9 Mar 2024
Dear Guest,My team and I are truly honoured to read such a fantastic review. Thank you so much for sharing your experience on Expedia.On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in future.Yours Sincerely,Tushar BhatnagarHotel ManagerjüSTa Hotels & Resortsmanager.ggn@justahotels.com

2/10 Terrible

Hee Jae

Stayed 2 nights in Nov 2023
Response from Tushar Bhatnagar on 9 Mar 2024
Dear Guest, We thank you truly for sparing your precious time to rate our hotel through Expedia. On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in future.Yours Sincerely,Tushar BhatnagarHotel ManagerjüSTa Hotels & Resortsmanager.ggn@justahotels.com

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel propre à 20 min de l'aéroport de New Delhi
Hotel à 20 min de l'aéroport de New Delhi. Propre avec restaurant et room service. Il a fallu demander 3 fois pour obtenir 2 lits supplémentaires pour les enfants.
Stayed 1 night in Dec 2017
Response from juSTa Hotels & Resorts on 2 May 2018
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honoured to note that you liked the service provided by our Staff members. We have conveyed the same to them. We are truly pleased to read such appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts