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Reviews of Hotel Waterfall

3.5 out of 5
Hotel Waterfall
A-3 shubham Enclave Main outer ring Rd, Paschim vihar, New Delhi, Delhi N.C.R

Reviews

6.0
Rating 10 - Excellent. 5 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 1 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 6 out of 15 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jainendra kumar

Disliked: Staff & service
Staff behaviour not good
Stayed 3 nights in Sep 2023
Response from Hotels waterfall on 8 Sept 2023
Thanks

10/10 Excellent

Milind

Stayed 1 night in Sep 2022
Response from WATERFALL on 6 Oct 2022
“Thank you so much for taking the time to leave us this amazing review.”

2/10 Terrible

Faegheh

Stayed 1 night in Aug 2022
Response from WATERFALL on 6 Oct 2022
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Vijay

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I was denied entry to this hotel saying that they didn’t have any rooms available.
Stayed 1 night in Aug 2022
Response from WATERFALL on 6 Oct 2022
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Neeraj

Stayed 1 night in Jun 2022
Response from Waterfall on 5 Jul 2022
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know

10/10 Excellent

Neeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb and helping staffs.
Stayed 3 nights in Jun 2022
Response from Waterfall on 5 Jul 2022
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Gaganpreet Singh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was good experience and breakfast was nice. Room was spacious.
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
We had a quick stop at Delhi for some work and this hotel was the closest to our location. We checked in and inquired about the parking facilities and the breakfast. The parking they said would be available from 9:30 to which we agreed and the breakfast had to start from 7 am next day. The next day there was no breakfast and when inquired they said it would start by 9 am. Also the room was dirty and they didn’t even change the sheets. Wouldn’t recommend the hotel.
Stayed 1 night in Nov 2020
Response from Dupinder on 1 Jan 2021
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about Parking & Breakfast issues It is a pleasure to announce that we will be implementing suretti performance . and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!

2/10 Terrible

Lisa-Marie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from DUPINDERDEEP on 25 May 2019
Thanks &Regards

4/10 Poor

Shashank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Manager on 30 Jan 2019
Thanks & Regards

6/10 Okay

Michael, Surrey, UK

Liked: Cleanliness, staff & service, room comfort
OK Hotel within 45 minutes of central New Delhi
The hotel was OK, room was comfortable and clean. Staff were helpful. Only downside was the hot water was only warm on occasions and the breakfast was OK but didn't match what was stated on the menu.
Stayed 4 nights in Oct 2017
Response from Dupinder on 12 Nov 2017
Thanks for yours valuable inputs , we definetly try to upcome with better services and Hospitality

2/10 Terrible

AJ, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel
Very bad experience with No-Customer Service. 1. Pre-paid breakfast didn't have many things in menu but they are not sorry for that and will not substitute with anything, unless you ask for it. 2. They messed breakfast order and took almost 1 hour to get correct order but then charged for it because it passed their breakfast time (because of their mistake). 3. Room fan has only off or full speed option. Around 20+ switches/outlets with any mark, so figure out your self what does what. 4. Very poor cleaning. There is not any bed sheet lining...so you use same blanket which other people has used. Not a good feeling. 5. You are literally paying a good money for a dharamshala type accommodation. Their main business is to host parties as a banquet hall. Therefore no attention to guests in the rooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Great service.
Excellent experience, very comfortable. Great location.

2/10 Terrible

Tejaswini, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth stay One of the bad experiences I had