Standard Triple Room, Refrigerator | 1 bedroom, desk, soundproofing, free WiFi
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Reviews of Hotel Unistar

3 out of 5
Hotel Unistar
3380, Christion Colony,D B Gupta Road, Near Karol Bagh Police Station, New Delhi, delhi

Reviews

5.8
Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 0 out of 8 reviews" "
Rating 6 - Okay. 2 out of 8 reviews" "
Rating 4 - Poor. 3 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Chibuisi

Disliked: Cleanliness, property conditions & facilities, room comfort
SO DISAPPOINTING
The hotel was below my expectation. The room, hotel and bath room was very unkept
Stayed 2 nights in Sep 2019
Response from Kripa on 28 Sept 2019
Dear Mr Chibuisi, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better. Please feel free reach out to (email) with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience with hotel la vista. Staffs are very good humble. I found everything same as I expected before.
Stayed 1 night in Aug 2019
Response from Kripa on 20 Aug 2019
Dear Guest, Namaskar ! Thank you for choosing to stay at Hotel Unistar New Delhi and writing your wonderful review. It is indeed very heart warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay. I look forward to welcoming you back soon to your HOME in New Delhi.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet and Air conditioner condition is very poor. Staff’s behavior is very nice and good service.
Stayed 3 nights in May 2019
Response from Kripa on 15 May 2019
I apologise on behalf of everyone at Hotel Unistar. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Good location. Property condition is quite bad, unlike the pictures shared on the website. Plus poor upkeep and Staff wasnt helpful
Stayed 3 nights in Mar 2019
Response from Kripa on 12 Mar 2019
Dear Guest, Namaskar ! Thank you for choosing to stay at Hotel Unistar New Delhi and writing your wonderful review. It is indeed very heart warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay. I look forward to welcoming you back soon to your HOME in New Delhi.

4/10 Poor

Raj

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel rated very good by trip adviser. 5/5. But it’s wrong. It old building not very clean. It’s filthy hotel. No change bed sheets. Last day they not clean my room
Stayed 3 nights in Feb 2019
Response from Kripa on 2 Mar 2019
Dear Sir, Greetings from Hotel Unistar, Karol Bagh!!! Thank you for choosing us. We regret the inconvenience caused and hope that you will stay with us again soon. Your feedback is appreciated and taken more seriously, as it enables us to monitor and improve the care and service we endeavour to provide to our guests. We look forward to serving you again. Warm regards Team Hotel Unistar!!

4/10 Poor

Harjeet Singh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I request Hotel .com to delet this hotel from there list It will spoil your image and people will not trust you
Stayed 3 nights in Feb 2019
Response from Kripa on 2 Mar 2019
Dear Sir, Greetings from Hotel Unistar, Karol Bagh!!! Thank you for choosing us. We regret the inconvenience caused and hope that you will stay with us again soon. Your feedback is appreciated and taken more seriously, as it enables us to monitor and improve the care and service we endeavour to provide to our guests. We look forward to serving you again. Warm regards Team Hotel Unistar!!

10/10 Excellent

Sandhya, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 cheers for Hotel Unistar - a splendid location and property with mix of passion from staff to turn customers’ expedite to delightful level. It is their people which is making difference by taking care of smallest thing. Thank you each member of Hotel Unistar for making my family holiday memorable..Special thanks to Mr Kripa (Owner).
Stayed 1 night in Oct 2018
Response from Kripa on 30 Oct 2018
Dear Guest, Namaskar ! Thank you for choosing to stay at Hotel Unistar New Delhi and writing your wonderful review. It is indeed very heart warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay. I look forward to welcoming you back soon to your HOME in New Delhi.

6/10 Okay

Naoki

Disliked: Cleanliness
安く泊まるには良いです
安くて清潔感を何とか保っているレベルで夜のデリー観光の後寝るだけならOK
Stayed 1 night in May 2019
Response from Kripa on 27 Feb 2020
Dear Naoki, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better. Please feel free reach out to (email) with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.